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Home My WebLink About08 1ST QTR 2008 SOLID WASTE REPT 05-20-08AGENDA REPORT MEETING DATE: MAY 20, 2008 TO: WILLIAM A. HUSTON, CITY MANAGER FROM: PUBLIC WORKS DEPARTMENT/ENGINEERING DIVISION SUBJECT: FIRST QUARTER 2008 -SOLID WASTE CONTRACT STATUS REPORT SUMMARY CR&R has made significant progress implementing the new solid waste contract while overcoming some transitional issues and is continuing to improve recycling programs to achieve the contractually required 50% diversion requirement. RECOMMENDATION Staff recommends that the City Council receive and file this report. FISCAL IMPACT There is no fiscal impact associated with this item. BACKGROUND CR&R Inc. assumed responsibility for City solid waste collection and recycling services on October 1, 2007. This report is intended to provide a brief overview of CR&R's accomplishments and issues in the first quarter of 2008. CR&R has successfully implemented the service transition from Federal Disposal Service and is now in the process of reinforcing and expanding recycling programs. Special emphasis is being placed on commercial and multifamily programs by CR&R staff who are aggressively conducting waste audits and outreach programs to encourage participation in the programs required in the new contract. Staff is very encouraged by the strong recycling results that CR&R is reporting in the first quarter. The overall diversion rate for the first quarter for all customer categories is 45.75%. This represents a significant increase over prior hauler performance where the overall diversion rate was approximately 35% for the highest reporting period. To further enhance waste diversion efforts, CR&R has expanded its outreach efforts for all customers by sending additional brochures and letters and making numerous site visits to commercial and multifamily customers. During the first quarter, the diversion rate for single family customers was 44.83%, 34.17% for commercial customers, and 73.37% for roll off (Construction related) customers. The Franchise Agreement requires CR&R to achieve 50% diversion for all service categories and staff believes that CR&R is making a maximum effort to achieve the requirement by aggressively pursuing commercial waste audits and other outreach efforts. First Quarter 2008 -Solid Waste Contract Status Report May 20, 2008 Page 2 CR&R is also now in the midst of replacing the existing single family residential waste and recycling carts as required by the Franchise Agreement before the end of the first year of the contract. This program will allow deployment of uniform cart types and colors citywide and also allow CR&R to utilize carts that are standard in all of their service areas. The Cart Replacement Program will be completed by the end of June. CR&R has experienced some problems with customer service during the initial months of the contract and has implemented measures to improve collection service and communications with customers. Telephone customer service representatives have received additional training and have increased their familiarity with Tustin and the Franchise Agreement requirements. Missed collections and issues associated with the replacement cart program have been the most visible problems experienced by CR&R to date. CR&R has reconstructed the commercial customer database and has been developing an entirely new residential customer database. In an effort to alleviate some of the collection issues, CR&R has revised residential and commercial routing to balance the routes for better loading and to balance the numbers of customers for each collection day. In July, single family customers will begin to receive quarterly service bills which are payable directly to CR&R. Current service billing for single family customers is accomplished by placing an assessment on the property tax roll. Commercial and multifamily customers have always paid for service directly. CR&R's rates will not change when the new direct billing is implemented. CR&R's monthly rate for single family residences is $13.79; ten cents more than the FDS monthly rate. Customers may notice a minor annual increase because the annual rates on last year's tax roll included three months of FDS charges. CR&R's next scheduled rate adjustment is July of 2009. In conclusion, staff is satisfied the significant progress that CR&R has shown during the contract transition process and the results of its waste diversion program. Staff will continue to work closely with CR&R to implement the billing transition, the replacement cart program and to further improve waste diversion. Tim D. Serlet Joe Meyers Director of Public Works/City Engineer Administrative Services Manager Public Works Department Attachment: CR&R First Quarter Report TDS: JM: 1st Qtr Solid Waste Contract Report.doc CITY OF TUSTIN 2007-2008 SOLID WASTE & RECYCLING TONS SUMMARY REPORT 1ST QTR 2008 RESIDENTIAL MONTH Jan-08 Feb-08 Mar-08 TOTAL 1ST QTR TOTAL smn CURBSIDE RECYCLE CURBSIDE TRASH CURBSIDE DIVERSION % MULTI FAM RECYCLE MULTI FAM "A" RTE RCY MULTI FAM GREENWASTE MULTI FAM TRASH MULTI FAM "A" RTE TRASH MULTI FAM DIVERSION % TOTAL REST DIVERSION % 779.41 1062.59 42.31% 99.70 474.19 11.26 342.40 451.69 42.43% 42.36% 661.89 855.28 43.63% 84.94 465.09 9.70 276.63 443.02 43.75% 43.68% 802.67 862.53 48.20% 83.10 647.41 6.80 167.18 616.69 48.47% 48.33% 4485.90 5560.93 44.85% 510.33 2783.42 37.07 1850.21 2917.83 41.13% 43.08% 2,243.97 2780.40 44.68% 267.74 1586.69 27.76 786.21 1511.40 45.03% 44.83% COMMERCIAL ,° MONTH Jan-08 Feb-08 Mar-08 TOTAL 1ST QTR TOTAL COMMERCIAL "A" ROUTE COMMERCIAL ROLL OFF COMMERCIAL TOTAL COMMERCIAL COMMERCIAL "A" ROUTE COMMERCIAL ROLL OFF TOTAL COMMERCIAL TOTAL COM RECYCLE RECYCLE RECYCLE GREENWASTE RECYCLE TRASH TRASH RESIDUE TRASH DIVERSION % 174.42 408.03 170.86 10.52 763.83 1,231.83 388.66 143.29 1,763.78 30.22% 148.61 383.46 174.84 9.07 715.98 995.25 365.26 143.98 1,504.49 32.24% 145.38 533.78 184.84 6.36 870.36 601.45 508.45 149.36 1,259.26 40.87% 892.84 2,411.10 1,177.85 34.64 4,516.43 6,656.52 2,559.54 1,010.02 10,228.08 30.64% 468.41 1,325.27 530.54 25.95 2,350.17 2,828.53 1,282.37 436.63 4,527.53 34.17% "A" RTE DO/R 51.22% ~°c~u°ES car °rveare° s e sErnaare°~oa°s r°~ PROCESSING 4060 4060 CRT C8D CRT C8D C&D ROLL OFF CB:D ROLL OFF TOTAL C&D RECYCLED LANDFILIED RECYCLE LANDFILLED DIVERSION % MONTH Jan-08 391.84 140.26 5.19 0.00 73.89% Feb-08 339.42 125.42 0.00 0.00 73.02% Mar-08 344.90 128.49 4.84 0.00 73.13% TOTAL 2,263.97 815.88 10.03 0.00 73.60% 1ST QTR TOTAL 1,076.16 394.17 10.03 0.00 73.37% OVERALL TOTAL MONTH TOTAL RECYCLE TOTAL TRASH OVERALL DIVERSION Jan-08 2,683.27 3,760.72 42.69% Feb-08 2,386.94 3,204.84 43.54% Mar-08 2,964.25 3,034.15 51.16% TOTAL 15,079.09 21,370.93 41.91% 1ST QTR TOTAL 8,034.46 9,999.71 45.75% THIS REPORT REFLECTS THE MOST UP-TO-DATE INFORMATION FOR ALL MONTHS LISTED. BIO MASS 157.85 109.92 204.17 471.94 471.94 Attachment 1 -Summary Repoli Page i of 4