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Home My WebLink AboutN.B. 4 AMBULANCE CONT 03-16-92A- ( F N nA--. _ q--% NEW BUSINESS N0. 4 3-16-92 I -t MARCH 12, 1992 10 HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL I -10r"4: WILLIAM A. HUSTON, CITY MANAGER 1.3 U 1 -1.E_ -..CT. AMBULANCE CONTRACT RECOMMENDATION: That the City Council approve a four year extension of the agreement with Doctor's Ambulance Service for ambulance service in Tustin. BACKGROUND: The City entered into a four year agreement with Doctor's Ambulance Service in 1988. The contract was awarded after a request for proposal process based upon specifications developed by the County Emergency Medical Services (EMS) Agency and the Orange County Fire Department. -- The City previously entered into an agreement with County EMS to license and regulate ambulance services on behalf of the City. Section 6 (Special Provisions, items 3) of the request for proposal issued by the County in 1988 provides that the contractor can apply for a one-time four year extension of the contract. Per the attached .letter, Doctor's Ambulance Service has made a request for a four year extension. The request for proposal provides that a four year extension can be granted if the City Council determines that the contractor's services have been "excellent, courteous, professional, and significantly above the performance requirements of this agreement". Per the attached, the Orange County Fire Department has advised City staff that Doctor's Ambulance Service meets this criterion. The Tustin Police Department also reports that its dealings with Doctor's Ambulance Service support the Fire Department's determination. If the contract is extended, it would terminate in December 1997. Prior to termination, the County would go through a request for proposal process for all contracting cities and the final decision about awarding a new contract would be made by the City Council. ` MAR i U 1992 J Z -., 4._ v— C> V F11 --i -Ty C> s 3 F1iVGE Y ORANGE COUNTY FIRE DEPARTMENT 180 SOUTH WATER STREET P.O. BOX 86, ORANGE, CALIFORNIA 92666-0086 (714)744-0400 March 6, 1992 Fred Wakefield Captain, Tustin Police Department 300 Centennial Tustin, CA 92680 Captain Wakefield: LARRY J. HOLMS DIRECTOR OF FIRE SERVICES SERVING THE UNINCORPORATED AREAS OF ORANGE COUNTY AND THE CITIES OF: CYPRESS DANA POIN IRVINE LAGUNA HIL6.S LAGUNA NIWEL LAKE FOREST LA PALMA LOS ALAMITnS MISSION VIEJO PIACENTIA SAN JUAN C;PISTRANO SEALBEAC" STANTON TUSTIN VILLA PARK YORBA LINDA The purpose of this communication is to provide written follow up to' our phone conversation regarding the performance of Doctors Ambulance Company in the City of Tustin. Fire Department records show Doctors has consistently exceeded all performance requirements as set forth in their performance contract and referenced RFP# EAS -01-88. Additionally, there is no record of any citizen or provider complaints regarding service or any other issue over the contract period. Sincerely, Ronald S. Blaul Battalion Chief, Emergency Medical Services 02 cc: Pat Walker, Division 2 Chief RESIDENTIAL SPRINKLERS AND SMOKE DETECTORS -SAVE LIVES DOCTOR'SAMBULANCE SERVICE January 24, 1992 Bill Huston, City Manager City of Tustin 300 Centennial Way Tustin, Ca 92680 Dear Mr. Huston: The Agreement for Provision of Emergency Medical Transportation Services between the City of Tustin and Doctor's Ambulance Service entered into on December 19, 1988 is due to expire on December 31, 1992. Section 6 (Special Provisions), item 3 of the Orange County Fire Deparment Request for Proposal for Basic Life Support Emergency Ambulance Service issued in August, 1988 states as follows. 3. Renewal provisions. The contractor shall be eligible to apply for one contract extension of four years, provided all of the following conditions are satisfied. a) The City Council must determine, by formal vote, that Contractor's Services rendered then -to -date are reasonably and accurately characterized as "excellent, courteous, professional, and significantly above the performance requirements of this Agreement." Section 6, item 3b states that "Contractor's written request for renewal, and the City Council determination of eligibility for renewal must be completed at least nine months prior to the expiration of the then -current agreement or extension period." In accordance with section 6, item 3 of subject request for proposal, Doctor's Ambulance Service respectfully requests that our current contract with the City of Tustin be extended by the allowable four year period (January 1, 1993 to December 31, 1997). 23091 Terra Drive, Laguna Hills, CA 92653 (714) 951-1666 Section 6, item 3c requests that "The Contractor's written request for renewal will include documentation of excellent, courteous and professional services rendered". I have attached several documents received from our patients or their representatives regarding our service. In addition, we have no significant outstanding performance complaints from either the City of Tustin or the Orange County Fire Department. Section 6, item 3c also requests that "Services that are significantly above the agreement's performance requirements which result in a higher level of patient care will be outlined and defined by the contractor". Our performance is measured, in most part, by our "Response to Call" time. Response to call time is the elapsed time between the minute we receive a request for ambulance service from the Orange County Fire Department until the minute we arrive at the incident scene. The contractual requirement by the City of Tustin is 10 minutes for a Code 3 (red lights and siren) response and 15 minutes for a Code 2 (non emergency) response. Our average response times in the City of Tustin from January 1, 1989 to December 31, 1991 are as follows: Total Calls Response Time Code 2 4,507 7.94 minutes Code 3 296 6.83 minutes As you can see, these times are significantly below the contractual requirements. It has been our pleasure to provide the primary ambulance transportation for the City of Tustin since October 1979 and we would appreciate this four year contract extension. Very Truly Yours, � � n Bruce Herren President lo lo 41 IRS' 11 11 11 11 1111 1111 �� 11 Will LZ )octa I I 4 ---------- 01 0 0 I 1A 0 Yoro • Irvine • l ayum fidis • mission Vi6o • Oranye • Junta {-Ina • %ustin r1 ENT C u .LING _...looms LAGUNA H r i I .a— DRESS TU5T7n� • iPLOYER )DRESS SURANCE CO. J�'t �• � t �. +L��L .G 3DRESS :AREST RkLATIVE' ODRESS 0 /--./ C, MC. UTH. BY I� Lt V 9► �'C� OCTORAD DRESS C. r � �� P Z► -a r� IAGNOSIS EMAR KS %YMENT DUE AT TIME OF SERVICE • V, . E) 1;�7a L_-� U INV. No 81002 ,SMB. # DRIVER v ATTENDANT.h t.J` MEDICARE S (64— 0 3..' MEDT -CAL emo Pa tl&o Qn�L��ac . L�Lt C�-t �-'7•Z'- �!J . O'L 2�tiC.. c� Ct Q� w � ��• j�.� • f .t Toro • Irvine • Luyuwct 1-�iil. �,r►rtu /Irr,r • T,�•ti,f cDoclo''G ted. AMBULANCE SERVICE P.O. BOX 2608 LAGUNA HILLS, CA 92654 PHONE: 951-1708 PATIENT D.O.B. 9 l /7 DATE ��L� R 0 E N�o t AGE SEX INV. 31LLING NAME HOME PHONE S—U% AMB. # kDDRESS DR. LIC. DRIVE . Qvi � cMPLOYER BUSINESS PHONE �j ATTENDAN Kelly 4DDRESS OC LIQ MEDICARE INSURAI'-- -- MEDI-CAL G -- 7 MEDI-CAL S. S. # d1DDRES n � STICKER I.D. # yEARES /yn �(,,,, RELATIONSHIP 0 v S G.R.P. # NDDRES-Q .-7 &-IA4eA' PHONE =ROM END BASE RATE tz Co) MILES (� 1 50 TO BEGIN Mi. 4UTH. TOTAL NIGHT CALL EMERGENCY 30CTOF �,� OXYGEN as � �IAGNC �O �.�.. RESUSCITATOR STAND-BY TIME EACH 15 MINUTES 2EMARKS s' as AYMENT DUE AT TIME OF SERVICE • TOTAL Signature S 75 --•'.+- . '-.+r--:-. Yt i:•'.�1/�� r .. •rte .- -'_r` .. r.... .,- ....�. .. _1: 'r .�-� -- ... .-`+rte•'.'_ ..�-- '. �.`-_ -'s•• .1 .�__ ._ ". _-- _ --. ... •• � - • _. 77. •.t - - :,µ►ms. - .a...a r._ _ .. ~4Up _•�. 1�� _ a A 10 d • � illi �p_..: - - - AW4 et�;e AW • �� - a' t_� - - •.- :. _ a � • '\'I%• �� -�MMFiir �: -1�-y\ `�i��- _7tf-i•' .. ..—�ti 1 -. _. _. •.. - - .. •orf '.. �� -. � ..� •.<.• P •.. _ � � •"� .-�-.. �' .. J .. .. . . �r��l�� I A i4 c rO: -Dos Slaalg� AMBULANCE SERVICE - P.O. BOX 2608 PHONE (714) 9514708 LAGUNA HILLS, CA 92654 08/11/88 EDWIN TOMLINSON Patient: TOMLINSON, EDWIN 1131 FOOTHILL Service Date: SANTA ANA, CA 92705 07/28/88 L_ Invoice #: 71272 Time: 00: 30 From: 1131 FOOTHILL RVS HCPS 0001 A0010 0003 A0020 0005 Y0002 0007 A0070 0010 Y0011 RIGINAL CHARGES ► 218.5 caEars aua Al IMPORTANT NOTICE This Statement can be used for most claim purposes. If you PLEASE PAY THIS AMOUNT ► 218 5 have MEDT -CAL. attach a POE sticker for the month of service and return to us immediately. Claims must be submitted within 60 days. Subject to Interest Charge of 1.5% Per Month After Days. MEDICARE # ZA375 MEDT -CAL # ZZZ73666Z IRS # 95- 27978 To: STERN MEDICAL / SANTA ANA ON DESCRIPTION OF SERVICE CHARGES BALM CE BASE RATE, INC EMERGENCY 132.00 132. 0 5 MILEAGE 37.50 169. 0 NIGHT CALL 22.00 191. 0 OXYGEN 22..00 213. 0 PAPER SHEET 5.00 218. 0 RIGINAL CHARGES ► 218.5 caEars aua Al IMPORTANT NOTICE This Statement can be used for most claim purposes. If you PLEASE PAY THIS AMOUNT ► 218 5 have MEDT -CAL. attach a POE sticker for the month of service and return to us immediately. Claims must be submitted within 60 days. Subject to Interest Charge of 1.5% Per Month After Days. MEDICARE # ZA375 MEDT -CAL # ZZZ73666Z IRS # 95- 27978 MEMORANDUM To: BILL LEVERENCE om. MIKE CIRAUL02 PARAMEDIC Subject: E.M.T.'S GREG MARKEL AND EDDIE VALDES DEAR MR. LEVERENCE, Date: 07/26/88 ON JULY 259 1988 AT APPROXIMATLY 00159 SANTA ANA MEDIC 03 WAS DISPATCHED TO A T/C ON THE I-5 SOUTHBOUND @ SEVENTEENTH. DOCTORS AMBULANCE # 36 WAS ALSO DISPATCHED. UPON ARRIVAL WE FOUND A TRAUMA VICTIM WHO WAS TRAPPED IN- SIDE A VEHICLE. AT THE TIME THE PATIENT WAS EXTRICATED, UNIT #36 ARRIVED ON SCENE. FROM THE MOMENT THEY ARRIVED THEY BEGAN TO ASSIST US WITH THE CARE OF THIS CRITICAL TRAUMA PATIENT. WE WERE SHORT HANDED AND THIER ASISS- TANCE WAS GREATLY NEEDED. BESIDES THE NORMAL DUTIES THAT WERE EXPECTED OF THEM, THEY ALSO HELPED WITH THE SPINAL PRECAUTIONS, VITAL SIGNS, OXYGEN THEREPY, SETTING UP THE I.V.'S, AND HOOKING UP THE MONITOR. I BELIEVE THAT GREG AND EDDIE WERE RESPONSIBLE FOR A VERY QUICK."ON SCENE" TIME,`WHICH_IS,VERY IMPORTANT IN TRAUMA CARE. THEY WERE BOTH VERY PROFESSIONAL, COURT EOU S,'AND ' HARD WORKING. I HAVE WORKED WITH MANY AMBULANCE COMPANYS I.N THE.PAST=AND IT IS RARE TO FIND INDIVIDUALS OF THIER CALIBER. I WOULD LIKE TO COMMEND THEM FOR A JOB WELL DONE, AND TO LET YOU KNOW WHAT FINE PEOPLE YOU HAVE WORKING FOR YOU. SINCERELY, MIKE CIRAULO PARAMEDIC S.A.F.D. a S a June 23, 1988 rm SCAM SYSTEMS. INC IAra O Mr. Bruce Herren President Doctor's Ambulance Service P.O. Box 2608 Laguna Hills, CA 92654 Dear Mr. Herren: I just wanted to take a moment to compliment one of your employees - Richard Wilker. A few weeks ago, I and Re of he most horrible experiences of my professionalism, supportive demeanor and genuine concern was truly appreciated. Alltoo often one's "best intentions" fall to the wayside. I am so pleased 'kith Richard's performance I couldn't let it simply pass without -sharing my feelings with you. Again,, you should be very pleased to havean employee like Richard. Both you, Doctor's Ambulance Service and of course, Richard Wilker have myheart felt appreciation. Kudos to all at Doctors Ambulance Service. Sincerely, SANTIAGO DATA SYSTEMS, INC. Thomas Banks President, CEO S 5 TB/lw 1 /1 Fit [:letters:] [ambulanc.let] 4071 North Batavia, Orange, CA 92667 • (7U) 633-7807