HomeMy WebLinkAbout14 TUSTIN AREA SENIOR CENTER TRANSPORTATION PROGRAM TITLE VI PLAN 1tY O Agenda Item 1 4
Reviewed:
"c--11 AGENDA REPORT
- City Manager
tt5rt% Finance Director N/A
MEETING DATE: SEPTEMBER 15, 2015
TO: JEFFREY C. PARKER, CITY MANAGER
FROM: DAVID A. WILSON, DIRECTOR, PARKS AND RECREATON SERVICES
SUBJECT: TUSTIN AREA SENIOR CENTER TRANSPORTATION PROGRAM
TITLE VI PLAN
SUMMARY:
In order to enter into an agreement with the California Department of Transportation for
Federal Transit Administration (FTA) Section 5310 Elderly and Disabled Specialized
Transportation Program grant funding, the City of Tustin must implement a Title VI Plan
for the Tustin Area Senior Center's Transportation Program. As required by Title VI of
the Civil Rights Act of 1964, this plan will establish policies ensuring that services and
benefits are provided on a non-discriminatory basis.
RECOMMENDATION:
It is recommended that City Council:
1. Adopt Resolution 15-55 which authorizes the Director of Parks and Recreation to
implement a Title VI Plan for the Tustin Area Senior Center's (TASC)
Transportation Program.
FISCAL IMPACT:
The implementation of a Title VI Plan will ensure that the TASC Transportation Program
is eligible for the Section 5310 Program Grant. These funds will provide 100% of the
cost for two (2) new sixteen (16) passenger vehicles (approximately $146,000). There
is no local agency match required for this grant.
CORRELATION TO THE STRATEGIC PLAN:
The implementation of a Title VI Plan which ensures that the City is eligible for senior
transportation related grant funding advances Goal A of the City of Tustin Strategic Plan
regarding Economic and Neighborhood Development in that it provides resources for
future senior services to meet changing demographics and trends.
BACKGROUND:
In December 2014, the City of Tustin was awarded a 5310 Grant, for two (2) new
passenger vans customized for the TASC Transportation Program. The State of
California's Department of Transportation Division of Mass Transportation (Caltrans)
has made these grants available to local transit agencies and non-profits that provide
service to the senior and disabled population. It is expected that the City will receive
these vehicles in November 2016.
Staff was recently informed by representatives from the California Department of
Transportation that in order to enter an agreement for these federal grant funds, the City
of Tustin would be required to develop and implement a Title VI Plan for the TASC
Transportation Program. This plan establishes non-discriminatory policies complying
with Title VI of the Civil Rights Act of 1964, including new provisions detailed in U.S.
Department of Transportation's FTA Circular 4702.113, "Title VI Requirement and
Guidelines for Federal Transit Administration Recipients."
Respectfully su
David A. Wilson
Director, Parks and Recreation Services
Attachment: City Council Resolution No. 15-55
Tustin Area Senior Center Transportation Program Title VI Plan
RESOLUTION NO. 15-55
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
TUSTIN, CALIFORNIA, AUTHORIZING THE GOVERNING
OFFICIAL, DIRECTOR OF PARKS AND RECREATION, TO
APPROVE THE TITLE VI COMPLIANCE FOR THE
AGENCY
WHEREAS, the City of Tustin, Tustin Area Senior Center Transportation
Program desires to comply with Title VI of the Civil Rights Act of 1964, including new
provisions detailed in U.S. Department of Transportation's FTA Circular 4 702.1 B, "Title
VI Requirement and Guidelines for Federal Transit Administration Recipients,"
WHEREAS, the City of Tustin, Tustin Area Senior Center Transportation
Program Governing Official, Director of Parks and Recreation, wishes to authorize
approval of the compliance plan developed by staff to comply with necessary provisions
of the Civil Rights Act,
NOW, THEREFORE BE IT RESOLVED, by the City of Tustin, Tustin Area Senior
Center Transportation Program Governing Official, Director of Parks and Recreation, as
follows:
1. The City of Tustin, Tustin Area Senior Center Transportation Program (Director
of Parks and Recreation) is authorized to implement the components of the plan
in order to meet Federal requirements.
2. The City of Tustin, Tustin Area Senior Center Transportation Program (Director
of Parks and Recreation) is authorized to implement policies that may be
necessary to comply with subsequent revisions or interpretations to the Civil
Rights Act.
PASSED AND ADOPTED by the City Council of the City of Tustin, at a regular meeting
on the 15th day of September, 2015.
CHARLES E. PUCKETT,
Mayor
Resolution No. 15-55
Page 1 of 2
ATTEST:
JEFFREY C. PARKER,
City Clerk
STATE OF CALIFORNIA )
ORANGE COUNTY )
CITY OF TUSTIN )
I, Jeffrey C. Parker, City Clerk and ex -officio Clerk of the City Council of the City of
Tustin, California, do hereby certify that the whole number of the members of the City
Council of the City of Tustin is five; that the above and foregoing Resolution No. 15-55
was duly passed and adopted at a regular meeting of the Tustin City Council, held on
the 15th day of September, 2015, by the following vote:
COUNCILMEMBER AYES:
COUNCILMEMBER NOES:
COUNCILMEMBER ABSTAINED:
COUNCILMEMBER ABSENT:
JEFFREY C. PARKER,
City Clerk
Resolution No. 15-55
Page 2 of 2
Tlzrts
MsToia
BUILDING OUR FUTURE
HONORING OUR PAST
UU2UM AFEE sen'MT cenlaT
uranspor2aUon Program
YFLE V� PLAN
Devdoped- September 15, 2015
City of Tustin Parks and Recreation
City of Tustin
Tustin Area Senior Center Transportation Program
200 South C Street
Tustin, CA 92780
(714) 573-3348
http://www.tustinca.org/depts/parks/tasc/defauIt.asp
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
INTRODUCTION
This document was prepared by the City of Tustin Parks and Recreation Department's, Tustin
Area Senior Center (TASC) Transportation Program in compliance with Title VI of the Civil Rights
Act of 1964, including new provisions detailed in U.S. Department of Transportation's FTA
Circular 4702.16, "Title VI Requirement and Guidelines for Federal Transit Administration
Recipients."
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
TABLE OF CONTENTS
Table of Content
Pg.
3
Title VI Notice to the Public - English/Spanish
Pg.
4 and 5
List of Locations Where Title V I Notice Is Posted
Pg.
6
Title VI Complaint Procedures/Form - English
Pg.
7
Title VI Complaint Procedure/Form - Spanish
Pg.
10
List of Transit -Related Title VI Investigations, Complaints, and Lawsuits
Pg.
13
Public Participation Plan
Pg.
14
Summary of Outreach Efforts
Pg.
17
Language Assistance Plan
Pg.
18
Four Factor Analysis
Pg.
19
Safe Harbor Provision
Pg.
22
Membership of Non -Elected Committees and Councils
Title VI Equity Analysis
Pg.
24
Approving the Title VI Plan - Resolution 15-55
Pg.
25
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
OFFICIAL NOTICE OF PUBLIC HEARING
CITY OF TUSTIN
Notice is hereby given that the Tustin City Council of the City of Tustin, California, will conduct a
public hearing on September 15, 2015, at 7:00 p.m. in the City Council Chambers, 300 Centennial
Way, Tustin, California.
The City of Tustin encourages the public to participate in the decision-making process. The following
notice is being provided so that you can ask questions, make comments, and stay informed about
matters that might be important to you. We encourage you to contact us prior to the Public Hearing if
you have any questions.
The City Council will consider the following:
1. Authorization of the Tustin Area Senior Center Transportation Program's Title VI Program.
The City of Tustin's TASC Transportation Program gives public notice to assure full compliance with
Title VI of the Civil Rights Act of 1964 and related regulations. Specifically, Title VI protects people
from discrimination based on race, color, or national origin in programs or activities that receive
financial assistance
Since 1972, the Federal Transit Administration (FTA) has required recipients of Federal assistance to
certify compliance with the requirements of Title VI as part of the funding eligibility process.
The City of Tustin's TASC Transportation Program has developed procedures to meet the general
reporting requirement which include procedures for filing Civil Rights complaints; Title VI
investigations, complaints, and lawsuits provides access to persons with limited English proficiency;
protection notifications; information distribution and outreach to ensure access to programs and
services.
If you challenge the subject item in court, you may be limited to raising only those issues you or
someone else raised at the public meeting described in this notice, or in written correspondence
delivered to the City of Tustin at, or prior to the public meeting.
If you require special accommodations, please contact the City Clerk at (714) 573-3025. Information
relative to this item is on file in the Department of the City Clerk and is available for public inspection
at City Hall. Anyone interested in the information above may call the Department of the City Clerk at
(714) 573-3025.
Jeffrey C. Parker
City Clerk
Publish: Tustin News ISeptember 3, 2015
rd
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
AVISO OFICIAL DE AUDIENCIA PUBLICA
CIUDAD DE TUSTIN
La Consejeria Municipal de la Ciudad de Tustin, California, avisa que se Ilevara a cabo una
audiencia publica el 15 de septiembre de 2015, a las 7:00 de la tarde. La audiencia publica se
Ilevara a cabo en la camara del Concilio.
La Ciudad de Tustin invita al publico que participe en el proceso de hacer decisiones. Se
proporciona este aviso para que usted pueda hacer preguntas o comentarios y para mantenerse
informado acerca asuntos publicos que podrian ser importantes para usted. Por favor de
contactarnos con preguntas antes de la audiencia publica.
La Consejeria Municipal considera Io siguiente:
1. Autorizacion para obtener avuda federal a traves del Titulo VI para el Programa de
Transportacion de Tustin Area Senior Center.
La Ciudad de Tustin y el Programa de Transportacion de Tustin Area Senior Center dan aviso
publico para asegurar la conformidad del Titulo VI bajo la ley de Derechos Civiles de 1964 (Civil
Right's Act of 1964) y reglamentos asociados. Programas que reciben ayuda federal estan
sujetos al Titulo VI. Titulo VI protege a las personas contra la discriminacion basada en raza,
color u origen nacional.
Desde 1972, la Administracion de Transito Federal (FTA) requiere que las agencias certifiquen
conformidad con los requisitos del Titulo VI como parte del proceso de elegibilidad y financiaci6n.
EI Programa de Transportacion de Tustin Area Senior Center y la Ciudad de Tustin han
desarrollado procedimientos para cumplir con los requisitos de informacion general que incluye los
procedimientos para registrar quejas hacia Derechos Civiles; demandas, quejas a investigaciones
del Titulo Vl; facilitacion y acceso a las personas con dominio limitado del ingles; notificaciones de
proteccion; y la distribucion de informacion y difusion para garantizar el acceso a programas y
servicios.
Si usted desea tomar recurso judicial, puede ser limitado a apelar solo aquellas cuestiones o
problemas que usted o alguien presento durante la reunion publica o por correspondencia entregada
a la Ciudad de Tustin, en o antes de la reunion publica.
Si requiere servicios especiales, por favor pongase en contacto con la Secretaria Municipal al
(714) 573-3025. Informacion relativa a este articulo es archivada en el Departamento de la
Secretaria Municipal y esta disponible para inspeccion del publico en la Municipalidad. Cualquier
persona interesada en la informacion anterior puede Ilamar al Departamento de la Secretaria
Municipal al (714)573-3025.
Jeffrey C. Parker
City Clerk
Publish: Tustin News ISeptember 3, 2015
L1
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
List of Locations Where Title VI Notice Is Posted
City of Tustin TASC Transportation Program Title VI notice to the public is currently posted at the
following locations:
Location Name
Address
City
City of Tustin
300 Centennial Way
Tustin, CA 92780
Tustin Family and Youth Center
14722 Newport Ave
Tustin, CA 92780
Tustin Area Senior Center
200 South C Street
Tustin, CA 92780
Tustin Branch Library
345 East Main Street
Tustin, CA 92780
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
TITLE VI COMPLAINT PROCEDURES
As a recipient of federal dollars, the City of Tustin's Tustin Area Senior Center (TASC)
Transportation Program is required to comply with Title VI of the Civil Rights Act of 1964 and
ensure that services and benefits are provided on a non-discriminatory basis. The TASC
Transportation Program has in place a Title VI Complaint Procedure, which outlines a process for
local disposition of Title VI complaints and is consistent with guidelines found in the Federal
Transit Administration Circular 4702.1 B, dated October 1, 2012.
Procedures:
• Any person who believes she or he has been discriminated against on the basis of race,
color, or national origin by the TASC Transportation Program may file a written Title VI
complaint with the TASC Transportation Program, the Federal Transit Administration
(FTA) or the Secretary of Transportation.
• All complaints must be in writing and signed by the complainant or his/her representative
before action can be taken. Complaints shall state, as fully as possible, the facts and
circumstances surrounding the alleged discrimination.
• A signed complaint must be filed within 180 days after the date of the alleged
discrimination, unless the time for filing is extended by the Secretary of Transportation.
• The TASC Transportation Program encourages complaints to be initially filed with the
TASC Transportation Program for resolution. In cases where the complainant is
dissatisfied with the resolution by the TASC Transportation Program, the same complaint
may be submitted to the FTA or the Secretary of Transportation for investigation. Unless
otherwise permitted, the final determination of all Title VI complaints affecting programs
administered by the FTA will be made by the Office of the Secretary, Department of
Transportation (DOT).
• The TASC Transportation Program Supervisor investigates complaints received no more
than five days after the alleged incident and completes the TASC Transportation Program
Incident Contact Form and informs the City of Tustin Parks and Recreation Director,
Deputy Director, and Human Resources (HR) Department.
• Within three to five business days of receiving the complaint, the TASC Transportation
Program will document and review the claim and determine jurisdiction. A person may
also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil
Rights, 5t' Floor -TCR, and 1200 New Jersey Avenue SE, Washington, DC 20590.
7
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Title VI Complaint Form
City of Tustin
Tustin Area Senior Center Transportation Program
Complaint Form Section 1: Please write legibly
1. Name: _
2. Address:
3. Telephone Home:
4. Email Address:
5. Accessible Format Requirements?
( ) Large Print
( )CD/Audio Tape
( )TDD
( ) Other
Section II:
3. Secondary Phone (Optional):
6. Are you filing this complaint on your own behalf? Yes* No
*If you answered "yes" to #6, go to Section III.
7. If you answered "no" to #6, what is the name of the person for whom you are filing
this complaint? Name:
8. What is your relationship with this individual:
9. Please explain why you are filed for a third party:
10. Please confirm that you have obtained permission of the aggrieved party to file their
behalf. Yes No
Section III:
11. 1 believe the discrimination I experienced was based on (Check all that apply):
[ ] Race [ ] Color [ ] National Origin Other
12. Date of alleged discrimination: (mm/dd/yy):
13. Explain as clearly as possible what happened and why you believe you were
discriminated against. Describe all persons who were involved. Include the name and
contact information of the person(s) who discriminated against you (if known), as well as
names and contact information of any witnesses. If more space is needed, please attach
additional sheets of paper.
El
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Section IV:
14. Have you previously filed a Title VI complaint with the Tustin Area Senior Center
Transportation Program? Yes No
Section V:
15. Have you filed this complaint with any other Federal, State, or large agency, or with
any Federal or State court? Yes No
If yes, check all that apply:
[ ] Federal Agency [ ] State Agency
[ ] Federal Court [ ] Local Agency
[ ] State Court
16. If you answered "yes' to #15, please provide information about a contact person at
the agency/court where the complaint was filed.
Name:
Title:
Agency:
Address:
Telephone:
Email:
Section VI:
Name of Transit Agency complaint is against:
Contact Person:
Telephone:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date are required below to complete form:
Signature Date
Please submit this form in person or mail this form to the address below:
City of Tustin
Tustin Area Senior Center Transportation Program
200 South C Street
Tustin, CA 92780
2
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Title VI Complaint Procedures
• Como receptor de dolares federals, the TASC Transportation Program es necesaaria
para complir con el Titulo VI de la lay de derechos ciriles de 1964 y asegurar que los
servicios y beneficios son proporcionados en una base no discriminatoria. COT Tustin
Area Senior Center Transportation Program en su lugar un procedimiento de queja
Titulo VI, que se describe un proceso para la disposicion local de las quejas del Titulo Vi
y es consistente con las directrices fundadas en la adminstrcion Circular de transito
Federal 4702.1 B. fecha of de octubre de 2012.
• Cualquier persona que cre que el o ella ha sido discriminado en base a raza, color u
origen nacional por COI TRIPS, puede presentar una queja de Titulo VI rellenando y en
viando el formulario de de nuncio de la Agencia Titula Vi. The TASC Transportation
Program investiga denuncias recibidas a mas tardar 180 dias despues del supuesto
incidente. The TASC Transportation Program solo procesara las queja que estan
comletas.
• Dentro de 10 dias habiles de recibir la queja the TASC Transportation Program
revisaremos para deteminar si nuestra oficina tiene jurisdiccion. EI querellante recibiran
una carta de reconocimiento le informa si la queja serra investigada por nuestra oficina.
The TASC Transportation Program tiene 30 dias para investigar la denuncia. EI
querellante sera notificado por escrito de la causa de cualquier extension en focar a la
regia de 30 dias.
• En mas informacion es necesario para resolver el caso, the TASC Transportation Program
puede comonicarse con el demandante. EI querellante tiene 10 dias habiles desde la
fecha de la carta para enviar la informacion solicitada at investigador asignado at caso. Si
el investigador no es contacto por el querellante o no recibe la informacion tradicional
dentro de 10 dias the TASC Transportation Program administrativamente se puede cerrar
el caso.
• Un caso puede ser cerrado administrativamente tambien si el demandante ya no desea
seguirsu caso. Despues de que el investigador comentarios sobre la queja, el/ella emitra
uno de dos cartas at demandante: una carta de cierre o una carta de encontrar (LOF).
Una carta de cierre resume las acusacion es y afirma que no hubo una violacion del
Titulo VI que el caso sera cerrado.
• Un LOF resume las denuncias y las entrevistas sobre el presunto in cidente y explica si
cual quier accion disciplinarian, entrenamiento adicional de la funcionaria, u otra accion
ocurrira. Si el demandante desea apelar la decision, el/ella tiene 10 dias despues de la
fecha de la curta o el LOF para hacerio.
• Una person tambien puede presenter una quja directamente ante la Administracion
Federal de transito, en oficina de FTA de Derecho Civil, 1200 New Jersey Avenue SE,
Washington, DC 20590.
10
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
TUSTI N Ciudad de Tustin
i
FORMULARIO DE QUEJA I Titulo VI
Programa de Transporte - Tustin Area Senior Center
Secci6n I: Por favor de escribir legiblemente
1. Nombre:
2. Domicilio:
3. Numero de Telefono: (N6mero Opcional):
4. Correo electr6nico
5. tRequiere Formatos Accesibles?
( ) Letra Impresa Grande
( ) Cinta de Audio/ Disco Compacto (CD)
( ) Telefono de Texto (TDD)
( ) Otro
Secci6n 11:
6. LEsta usted registrando esta denuncia en su nombre propio? Si * No
*Si contesto "Si" a #6, por favor de continuar con Secci6n III.
7. Si contesto "no" a #6, �cual es el nombre de la persona por cual usted esta Ilenando
esta forma? Nombre:
8. i.Que es su relaci6n con esta persona?:
9. Por favor de explicar el use de un representante de tercera parte
10. Por favor de confirmar que ha obtenido el permiso para presentar a la persona
agraviada. Si No
Secci6n III:
11. Yo creo que la discriminacidn que he experimentado se baso en to siguiente
(Marque todo to que aplica):
[ ] Raza [ ] Color [ ] Origen Nacional [ ] Otro
12. Fecha de la supuesta discriminacion: (dd/mm/oo):
13. Por favor explique to mas claramente posible to que pas6 y por que cree que fue
discriminado. Por favor describa todas las personas que fueron involucradas. Incluye
aquellos que to discrimin6, el nombre y la informacidn de contacto (si se conoce), asi
tambien los nombres y la informacion de los testigos. Si se necesita mas espacio, adjunte
hojas adicionales. Gracias.
11
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Secci6n V:
15. &a presentado esta queja con otras agencias del gobierno? (Por ejemplo, ha
presentado esta queja con otras agencias Federal/ Estatal o alguna corte Federal/ Estatal
u otra agencia no mencionada.) Si No
Si "si", marque todo to que aplica:
[ ] Agencia Federal [ ] Agencia Estatal
[ ] Corte Federal [ ] Corte Estatal
[ ] Otra agencia
16. Si usted contest6 "si" a # 15, por favor de anotar informaci6n sobre la persona de
contacto de la agencia / tribunal donde se present6 su denuncia.
Nombre:
Titulo de trabajo:
Agencia:
Domicilio:
Numero de Telefono:
Correo electr6nico:
Secci6n VI:
Nombre de la Agencia de Transito en cual esta queja es en contra:
Persona de Contacto:
Numero de Telefono:
Puede acompahar cualquier material escrito o cualquier otra informaci6n que usted piensa que
es relevante a su queja.
Se requiere su firma y la fecha de entrega para completar esta forma:
Firma
Fecha
For favor de entregar este formulario en persona o por correo a la direcci6n indicado abajo:
City of Tustin
Tustin Area Senior Center Transportation Program
200 South C Street
Tustin, CA 92780
12
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
LIST OF TRANSIT RELATED TITLE VI INVESTIGATIONS,
COMPLAINTS, AND LAWSUITS
The TASC Transportation Program has no active Title VI complaints, lawsuits, or investigations.
Type of Process Date
Summary Status Action(s) taken
(Including summary of
complaint)
Investigations
None
Lawsuits
None
Complaints
None
PUBLIC PARTICIPATION PLAN
13
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Promoting Inclusive Public Participation
The TASC Transportation Program provides accessible door-to-door transportation on a donation
only basis for age 55 and over and to persons with disabilities who are residents of the City of
Tustin. The TASC Transportation Program promotes independence, quality of life, health and
wellness, social, and community involvement to seniors and adults with disabilities.
The TASC Transportation Program transports participants safely to Tustin Area Senior Center,
medical appointments, grocery and shopping, and other appointments and events that promote
quality of life.
14
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
CITY of TuSTIN
PARKS & RECtREA rloN
'Making a Difference in Tustin'
OUR VISION
"We Create Community through People, Parks, and Programs."
MISSION STATEMENT
The City of Tustin Parks and Recreation Department is
committed to enhancing the quality of life in our community.
We will respectfully provide leadership to accomplish our
mission and strive to:
• Strengthen the community image and sense of place
• Provide inclusive recreational experiences
• Provide responsive human services
• Promote health and wellness
• Increase cultural unity
• Develop and maintain sustainable parks and facilities
15
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
CITY OF TUSTIN
PARKS & RECREArla,
4P,r
"Making a Difference in T t.stin"
DEPARTMENT VALUES
• Have a Positive Attitude
• Bea Team Player
• Be Respectful of Others
• Be Honest and Truthful
• Be Reliable
• Be Accountable
• Foster Professionalism
• Be Approachable
• Provide Excellent Service
16
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
SUMMARY OF OUTREACH EFFORTS
The TASC Transportation Program's services and outreach are conducted in partnerships with
other service organizations within the community as they relate to Title VI requirements under the
Public Participation Plan.
The TASC Transportation Program works closely with the below groups to outreach:
• COT Tustin Area Senior Center Strategic Plan, case workers social workers, outreach
services, Elderly Nutrition Program (ENP), and Meals on Wheels to address any special
needs of COT Tustin Area Senior Center Transportation Program senior participants.
Tustin Area Senior Center Advisory Board (SAB) members, who are active participants of
the Senior Center and provide leadership to Senior Center Staff, fulfill its mission by
continuously supporting programs which improve the quality of life for older adults of the
Tustin area. They serve as ambassadors to represent the Senior Center and the COT
Tustin Area Senior Center Transportation Program. The SAB members attend
community events and resource fairs for older adults and persons with disabilities.
City of Tustin Emergency Operation Services includes the TASC Transportation Program
as part of the City's coordinated plan in which Transportation Program vehicles may be
used in an evacuation emergency.
17
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
OUTREACH PLAN
The TASC Transportation Program outreach plan implements proactive strategies and
accommodations to encourage participation for Limited English Populations (LEP) to participate in
our transportation services.
The TASC Transportation Program provides inclusion opportunities for minority and limited
English proficient populations by providing language assistance services such as on-site staff and
volunteer interpreters and access to the City of Tustin's internal bilingual registry which consists of
over 44 qualified bilingual employees covering 3 languages.
LIMITED ENGLISH PROFICIENCY (LEP) PLAN
This Limited English Proficiency (LEP) Plan has been prepared to address the TASC
Transportation Program's responsibilities as a recipient of federal financial assistance as it relates
to the needs of individuals with limited English language skills. The plan has been prepared in
accordance with Title VI of the Civil Rights Act of 1964 and is implementing regulations which
states no person in the United States shall be subjected to discrimination on basis of race, color,
or national origin.
There are two pieces of legislation that provide the foundation for the development of an LEP
plan; Title VI of the Civil Rights Act of 1964 and Executive Order 13166. In some circumstances,
failure to ensure LEP persons can effectively participate in federally assisted programs may
constitute discrimination based on race, color, or national origin under Title VI. In order to comply
with Title VI, the TASC Transportation Program will take reasonable actions for competent
language assistance.
Executive Order 13166 clarified requirements for LEP persons under Title VI. Executive Order
13166 requires that the TASC Transportation Program examine the services it provides and to
develop and implement a system by which LEP persons can have meaningful access those
services. As defined in Executive Order 13166, LEP persons are those who do not speak English
as their primary language and have limited ability to read, speak, write, or understand English.
M
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
FOUR FACTOR ANALYSES
The United States Department of Transportation (DOT) issued its Policy Guidelines Concerning
Recipient's Responsibilities to Limited English Proficient (LEP) Persons (Federal Register:
December 14, 2005, Volume 70, Number 239). This policy states DOT recipients are required to
take reasonable steps to ensure meaningful access to programs by LEP persons. This coverage
extends to the recipient's entire program. There are four factors the TASC Transportation
Program considers when assessing language needs and determining what steps to take to
ensure access for LEP persons:
Factor 1: The number or proportion of LEP persons eligible to be served or likely to be
encountered by a program, activity, or service of the recipient.
The TASC Transportation Program transit services are exclusive to Tustin residents who are
seniors or adults 18 years and older with disabilities. As a sub -recipient of FTA 5310 Grant
funding, the TASC Transportation Program transit services are linked to participants who meet
the criteria. Therefore, the TASC Transportation Program riders must be pre -qualified to actively
register in the program to utilize its transit services.
Although LEP participation in the TASC Transportation Program continues to increase, ridership
data along with statistics from the 2010 U.S. Census Report determined English is the primary
language used among residents in Tustin.
External Source #1 — TASC Transportation Program LEP Breakdown
Table 1 represents the LEP break -down of active participants.
Total Number of Clients (Participants) 188
LEP
Total
Participants
Population %
English Speaking - Very Well
150
81%
All Other - Speaks English — Less than "very well"
14
7%
Spanish Speaking
22
12%
Total
188
100%
Factor 2: The frequency with which LEP individuals come in contact with the program.
The TASC Transportation Program has over 188 seniors and persons with disabilities enrolled in
the program and 19 percent of the program participants represent five different ethnicities.
The frequency with which LEP individuals come into contact with the program was determined by
examining program participant language and ethnicity data, surveys, bi-lingual services and any
significant percentage increase of LEP persons on the program.
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Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
TASC Transportation Program Uents by
Umited EngHsh Speaking QLEPf Category
English Speaking - Very Well
All Other - Speaks English - Less than "very well"
Spanish Speaking
The TASC Transportation Program reservations and customer service office averages
approximately 25 calls per day, and approximately five (5) percent of these calls are identified as
calls from LEP persons. TASC Transportation Program Ridership Surveys are also used to
determined LEP participants in the program.
Factor 3: The nature and importance of the program, activity, or service provided by the recipient
to people's lives.
The TASC Transportation Program is one of only a few municipalities in Grange County that offer
transportation services for its residents.
The primary purpose of the TASC Transportation Program is to provide Tustin seniors and
persons with disabilities, continued independence, opportunities to age in place, and promotes
quality of life. The Program provides accessible, door-to-door transportation service transporting
participants safely to Tustin Area Senior Center for classes, services, and the nutrition lunch
program, to medical appointments, grocery and shopping shuttles, beauty services, social
activities, and other appointments and events that promote quality of life.
Factor 4e The resources available to the recipient for LEP outreach, as well as the costs
associated with that outreach.
The TASC Transportation Program has assessed that the service is available and a valuable
resources to provide language assistance to LEP participants. The TASC Transportation
Program provides assistance, and has resources to accommodate outreach services for LEP
20
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
participants at no cost to the customer. No participants are denied services due to language
barriers.
Outreach assistance programs include:
• The City of Tustin's Internal Bi -lingual Registry: There are 44 qualified bi-lingual
employees that are available for translation services to city staff and departments.
Employees must pass oral and written tests to qualify for the registry. The list is updated
annually and encompasses the following three languages.
1. Spanish
2. Mandarin
3. Vietnamese
• The TASC Volunteer Registry: This program has designated 23 Older Adult Volunteers
that aid with LEP individuals when requested. These include Japanese, Chinese,
Spanish, and Sign Language.
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Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Safe Harbor Provision
The Federal Transit Authority Circular 4702.1 B states:
"DOT has adopted DOJ's Safe Harbor Provision, which outlines circumstances that can provide a
"safe harbor" for recipients regarding translation of written materials for LEP populations. The
Safe Harbor Provision stipulates that, if a recipient provides written translation of vital documents
for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons,
whichever is less, of the total population of persons eligible to be served or likely to be affected or
encountered, then such action will be considered strong evidence of compliance with the
recipient's written translation obligations. Translation of non -vital documents, if needed, can be
provided orally. If there are fewer than 50 persons in a language group that reaches the five
percent (5%) trigger, the recipient is not required to translate vital written materials but should
provide written notice in the primary language of the LEP language group of the right to receive
competent oral interpretation of those written materials, free of cost.
These safe harbor provisions apply to the translation of written documents only. They do not
affect the requirement to provide meaningful access to LEP individuals through competent oral
interpreters where oral language services are needed and are reasonable. A recipient may
determine, based on the Four Factor Analysis, that even though a language group meets the
threshold specified by the Safe Harbor Provision, written translation may not be an effective
means to provide language assistance measures. For example, a recipient may determine that a
large number of persons in that language group have low literacy skills in their native language
and therefore require oral interpretation. In such cases, background documentation regarding the
determination shall be provided to FTA in the Title VI Program. "
The TASC Transportation Program provides translation of written materials for LEP populations
that constitutes five percent (5%) as well as for those fewer than (5%) free of cost. The City of
Tustin agency is in full compliance with the Title VI Safe Harbor Provision.
Requests for translation of written materials require advanced notice. When an LEP Individual
contacts the TASC Transportation Program office for services and needs translation, the City of
Tustin Internal Bilingual Registry is utilized to translate information first.
Providing Notice to LEP Persons
The TASC Transportation Program provides notice to LEP persons that language assistance
methods are available, both oral and written:
The program phone line (714) 573-3348 uses trained staff to answer phones and provide
accessibility to bilingual staff when needed.
Written documents including public meeting notices include a clause affirming the TASC
Transportation Program will make reasonable accommodations to translate any material
or to provide interpreter assistance.
Monitoring
The TASC Transportation Program maintains a communication accessibility plan which is
monitored, designed to be flexible, and is considered as a work in progress. It is important to
evaluate the demand for new documents and services needed to be created, implemented, and
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Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
made accessible for LEP persons. Monitoring changes in demographics and LEP participation
growth in our services assist in updating the LEP plan when appropriate.
The TASC Transportation Program will follow the Title VI Program update schedule for the LEP.
Methods to assist in monitoring LEP Plan are to identify the following:
• How many LEP persons were encountered?
• Evaluate existing language assistance meeting the needs of the LEP persons?
• Monitor LEP population in Tustin specifically through demographics and Census data?
• Patterns, trends and gaps for LEP persons?
• Any changes in the language types where services are needed?
• Available resources such as technology changed?
• Were complaints received?
• Do staff members understand the LEP policies and procedures and training?
• Conduct annual rider surveys for LEP participants in different languages.
Training Staff
The TASC Transportation Program staff team who are critical to the LEP plan: Transportation
Program Para -Transit Drivers, Transportation Coordinator, Recreation Coordinator, Recreation
Supervisor, Front Desk Volunteers, and Office Support Administration.
The TASC Transportation Program Para -Transit Drivers (Recreation Leader B and P/T
Driver to be hired FY 16/17) and the Transportation Coordinator have the most frequent
contact with LEP persons through daily interaction with passengers.
Front Desk Volunteers also have frequent contact with LEP persons, mostly by telephone.
LEP training for the Transportation Program team occurs during their initial training and
orientation and are to be reviewed at all driver safety meetings. Training topics include:
• Understanding Title VI responsibilities.
• What language assistance services are offered and resources available.
• Specific procedures to follow when providing service to any LEP.
• How to handle a potential Title VI complaint.
In addition, the City of Tustin provides in-service training in several areas such as accessibility,
sensitivity, cultural diversity, first aid, as well as any other pertinent training that will enhance their
service delivery during the course of their employment.
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Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
Membership of Non -Elected Committees and Councils
The TASC Transportation Program does not have a non -elected transit related advisory council at
this time. However, the Tustin Area Senior Center Advisory Board (SAB) is a volunteer advisory
board that does make transportation accessibility recommendations for Tustin seniors in the
community. Any formal recommendations are brought to the City of Tustin Community Services
Commission. One of Tustin's City Council members also serves as a Director on Orange County
Transportation Authority (O.C.T.A) Board of Directors.
TITLE VI EQUITY ANALYSIS
The TASC Transportation Program does not have transit -related facilities; therefore, a Title VI
equity analysis is not required.
24
Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
RESOLUTION NO. 15-55
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
TUSTIN, CALIFORNIA, AUTHORIZING THE GOVERNING
OFFICIAL, DIRECTOR OF PARKS AND RECREATION, TO
APPROVE THE TITLE VI COMPLIANCE FOR THE AGENCY
WHEREAS, the City of Tustin, Tustin Area Senior Center Transportation Program
desires to comply with Title VI of the Civil Rights Act of 1964, including new provisions
detailed in U.S. Department of Transportation's FTA Circular 4 702.1 B, "Title VI
Requirement and Guidelines for Federal Transit Administration Recipients,"
WHEREAS, the City of Tustin, Tustin Area Senior Center Transportation Program
Governing Official, Director of Parks and Recreation, wishes to authorize approval of the
compliance plan developed by staff to comply with necessary provisions of the Civil
Rights Act,
NOW, THEREFORE BE IT RESOLVED, by the City of Tustin, Tustin Area Senior
Center Transportation Program Governing Official, Director of Parks and Recreation, as
follows:
1. The City of Tustin, Tustin Area Senior Center Transportation Program (Director of
Parks and Recreation) is authorized to implement the components of the plan in
order to meet Federal requirements.
2. The City of Tustin, Tustin Area Senior Center Transportation Program (Director of
Parks and Recreation) is authorized to implement policies that may be necessary
to comply with subsequent revisions or interpretations to the Civil Rights Act.
PASSED AND ADOPTED by the City Council of the City of Tustin, at a regular meeting
on the 15th day of September, 2015.
CHARLES E. PUCKETT,
Mayor
ATTEST:
JEFFREY C. PARKER,
City Clerk
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Tustin Area Senior Center (TASC) Transportation Program
Title VI Program
STATE OF CALIFORNIA
ORANGE COUNTY
CITY OF TUSTIN
I, Jeffrey C. Parker, City Clerk and ex -officio Clerk of the City Council of the City of Tustin,
California, do hereby certify that the whole number of the members of the City Council of
the City of Tustin is five; that the above and foregoing Resolution No. 15-55 was duly
passed and adopted at a regular meeting of the Tustin City Council, held on the 15th day
of September, 2015, by the following vote:
COUNCILMEMBER AYES:
COUNCILMEMBER NOES:
COUNCILMEMBER ABSTAINED:
COUNCILMEMBER ABSENT:
JEFFREY C. PARKER,
City Clerk
F