HomeMy WebLinkAboutRPT 2 CUST SVC EVAL 09-16-91REPORTS NO. 2
9-16-91
n IDATE:
SEPTEMBER 16 1991 ' r,' III
TO: WILLIAM A. HUSTON, CITY MANAGER
FROM: COMMUNITY DEVELOPMENT DEPARTMENT
'1e94 -
S JECT: CUSTOMER SERVICE EVALUATIONS
On August 19, 1991, the Community Development Department made a
presentation to the City Council on new procedures to be
implemented to improve customer service.
The Council requested that staff report back within one month on
the progress of the Customer Service Evaluation approach.
Design and printing of the Customer Service Evaluation forms has
taken longer than anticipated. The printed Customer Service
Evaluation postcards were not returned from the printer until
September 12th. Distribution of the forms to customers did not
occur until Monday, September 16th. It is anticipated that
adequate numbers of customer responses and recommendations will not
be available for some time, therefore staff is -recommending that a
report on the Customer Service Evaluation process be delayed until
a future City Council meeting so that we can have a full month of
survey results on October 20, 1991.
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