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15-ATTACHMENT 3 (WASTE MANAGEMENT PROPOSAL)
ATTACHMENT 3 WASTE MANAGEMENT PROPOSAL s>> r City of Tustin Proposal for. Collection, Transportation Processing and Diversion of Recyclable Materials and Other Materials and for the Collection, Transportation, and Disposal of Solid Waste Submitted by: Waste Management Collection and Recycling, Inc. 1800 South Grand Avenue Santa Ana, CA 92705 Hashem Shokair, Regional Public Sector Manager Email: hsshokair@wm.com Phone: (714) 271-9596 June 18, 2018 w 01 WASTE MANAGEMENT City Issued Page Number for Reference (Waste Management Proposal): Page 1 of 435 PROPOSAL TRANSMITTAL LETTER WASTE MANAGEMENT PROPOSAL FORM 1 - PROPOSAL TRANSMITTAL LETTER Wa%Le t+gin+rerllPnt Cultw, iro-i Et Rery(brig, Inc. dba Waste /.',anagemenL of Orange County 16122 Con5truCLIO1a Clrcly East Irvine, CA 92604 June 18, 2018 Stacy Cuevas Publics works Manager City of Mustin 300 Centennial Way Tustin, California 92780 Dear Ms, Cuevas: In response to the Rc-4av5L for Proprysals For Lhe Collccoon, Trani,portatioo, Processing and Diversion of Recyclable!Aaterials and Other to"Lerials and Fur the Collection, Transportation, and Disposal of %unicipat Solid Waste dated March 20, 2018 , waste i:.anagemenL Collection and Recycling, Inc. dba Waste Vulnagemerrl of Orange Ccnm;y (Waste Marnagerrrk;ntt; hereby proposes to prvvute said seryicvr in accordance with this Proposal, which includes the Proposal Forms and accompanying niatefiats subtvittc-d with this Proposal, a•rd Lhe materials SUIXT11tled in response to the City's RFP. Waste ManagertietiL has LhorouglAy read and is farnitiar with LIV RFP, includlrig all Appeidmes and any addenda thereto. Waste Mariagerrient has colsdurcLed its own invt 5Llgarion and ally researcl3 it deemed necessary 10 obtain additional data anilrur verify the infornrali0n L¢ritained in Lhs: RFP lin order Lo strbrni( this proposal. Waste Managerrierit understands 1haL Lhe City Of Tustin may re)ecL any and all Proposals, negotiate prices and terms with one or more proposers, and inlay take uther action as described rn the RFP, Waste tAanagement assures Lhe CILy of Tustin Vint, Lhe inf41 nation conLairied in Lhis Pruposai. inck.kt ing tlre•Pro Ws, Ii Forms, accornpririyi+ig rnat9.1iais s'abrnirTrrl W1Lh it, asci alt Of Lhe rnfnrmation LunLainedin response Lo the CILy's RFP Is c4rrecL 0 all materlal respects. The person signing Lhis Proposal on behalf of WasLtr MdilagenlenL Is authorized to do so aCcurdi ng to 5mt!oil 1, 3, 3 of the RFP, Sin iert?ly, r Mett , Pre ident Southern California Area aste Ma geme Collection Et Recycling, Inc. dba Wast - ,rwagelywnt of Or'an8u County lmetterOwm.com Phone: 1818) 252-3140 Fax: 18181 252-3249 This prQpQ5al t panted Qn 11XV/a FULy(l d paper City Issued Page Number for Reference (Waste Management Proposal): Page 2 of 435 } W-V]ii -':1® WASTE MANAGEMENT PROPOSAL FORM 1 - PROPOSAL TRANSMITTAL LETTER Waste Management Collection I* Recycling , Inc. dba Waste Management of Orange County 16122 Construction Circle East Irvine, CA 92606 June 18, 2018 Stacy Cuevas Publics Works Manager City of Tustin 300 Centennial Way Tustin , California 92780 Dear Ms. Cuevas: In response to the Request for Proposals For the Collection , Transportation , Processing and Diversion of Recyclable Materials and Other Materials and For the Collection , Transportation, and Disposal of Municipal Solid Waste dated March 20, 2018, Waste Management Collection and Recycling , Inc. dba Waste Management of Orange County (Waste Management) , hereby proposes to provide said services in accordance with this Proposal , which includes the Proposal Forms and accompanying materials submitted with this Proposal , and the materials submitted in response to the City's RFP. Waste Management has thoroughly read and is familiar with the RFP, including all Appendices and any addenda thereto. Waste Management has conducted its own investigation and any research it deemed necessary to obtain additional data and/ or verify the information contained in the RFP in order to submit this proposal . Waste Management understands that the City of Tustin may reject any and all Proposals , negotiate prices and terms with one or more proposers , and may take other action as described in the RFP. Waste Management assures the City of Tustin that the information contained in this Proposal , including the Proposal Forms, accompanying materials submitted with it, and all of the information contained in response to the City's RFP is correct in all material respects. The person signing this Proposal on behalf of Waste Management is authorized to do so according to Section 1.3.3 of the RFP. Sincerely , rMett ,PreVent -Southern California Area e Ma genreCollection I* Recycling, Inc. dba Wast Management of Orange County lmetter@wm.com Phone: (818) 252-3140 Fax: (818) 252-3249 City Issued Page Number for Reference (Waste Management Proposal): Page 3 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 4 of 435 TABLE OF CONTENTS ProposalTransmittal Letter ............ .......... . .. . ...... . ...... . ... . .................... . ............. . ..... 1 ExecutiveSummary .... :.................................................... .................................... 4 A Community Service Approach to Solid Waste Et Recycling .............................................. 5 InnovativeOutreach Et Education , .... . ......... ............... . ...... ................................... . .. 5 Diversion Strategies that Work... , .................... .. ......... , .............................. 6 ProposalHighlights..,,...................................................................................... 6 Value Added Benefit Specific to Waste Management ........ . ..... . ......................... . .. . ...... . ... 7 Section1. Organization........................................................................................ 8 Proven accountability , reliability Et service ethic................:......................................... 8 Section 2. Contract Exceptions...............................................................................10 Section3. Technical Capability .......... ..................................................................... 28 Experience Highlights . . .. . ........................................................ 28 Vehicle Maintenance Et Inspection Program...............................................................41 Materials Processing Et Recovery Facilities ....... , ................. , ........................ , ..... , .......41 Organic Materials Processing and Recycling Facilities....................................................42 Special Waste Handing Et Recycling . . ..................................................................—...43 World Class Customer Service...............................................................................44 Section 4. Proposed Approach................................................................................48 Visiono_..... ........ ................................................................................. ........48 Innovation Et Technology...........:..:..:.:..:...:....,:.........................,......,..,.......,,.,48 Proposed"Clean " MRF.. ... ........................................................................ .61 Proposed Construction and Demolition (CEtD) Facility :............................... , ................... 66 Proposed Bioengineered Feedstock Facility:..............................................................68 ProposedComposting Facility: -, ................................. ...........................,...............71 ProposedAnaerobic Digestion Facility:....................................................................72 ImplementationPlan . . .......... . . . . ... .................................................................... 73 Implementation Timeline....,..,.,,>,,.....................................................................81 CollectionPlan ................................................. ,............................................ 83 Reporting... :...... .......................................................................................... 85 Section 5. Financial Capability................................................................................89 Financing Capacity and Strength...........................................................................89 Waste Management Ethics and Compliance.............................................................91 Community Service and Outreach ..................................................... , .................... 93 Environmental Preservation................................................................................97 Energy conservation and renewable energy...............................................................98 This proposal is printed on 100% recycled paper 2 City Issued Page Number for Reference (Waste Management Proposal): Page 5 of 435 Sustainable Business Recognition..........................................................................98 Waste Management Corporate Sustainability Certifications and Awards................................99 California Partnerships - Business Associations......................................................... 101 California Multi -Stakeholder Groups..................................................................... 101 Corporate Sustainability Report.......................................................................... 101 Section 6. Diversion Strategy............................................................................... 103 Beyond Compliance... To Behavior Change............................................................... 103 Overall Approach - WasteManagement Makes It Easy .................................................. 104 The Framework - "3 Key Pillars of Strategic Innovations" ............................................. 106 Programmatic Initiatives and Milestones................................................................ 112 The Community -Based Social Marketing Model......................................................... 113 Data Driven Foundation: Fact and Research Based ..................................................... 114 Outreach and Education Strategies...................................................................... 115 Direct Customer Outreach................................................................................ 116 Recycle Often. Recycle Right. Public Education Program .............................................. 117 School Outreach Et Presentations........................................................................ 121 Assembly Bills 341 and 1826 Outreach Program......................................................... 122 Leading the Way in Organics Recycling Programs....................................................... 126 Specialized Community Beautification Programs....................................................... 128 Snapshot Program - Optimizing Service Levels.......................................................... 129 CompostingClasses....................................................................................... 130 WM Sharps Home Delivery Program...................................................................... 131 Section 7. Proposed Costs................................................................................... 132 Appendix I: Proposal Forms................................................................................. 133 Appendix II: 2017 Solid Waste Permit - Waste Management CORe Facility .............................. 134 Appendix III: LACSD Interim Agreement - Waste Management ............................................ 135 Appendix IV: CORe Agreement Letter - Waste Management .............................................. 136 Appendix V. TVI Agreement Letter - Waste Management ................................................. 137 Appendix VI: Agromin Agreement Letter Waste Management ............................................ 138 Appendix VII: Boston Group Waste Email Agreement - WasteManagement ............................. 139 Appendix VIII: High Desert Compost Vegetative Material Composting Facility Permit .................. 140 Appendix IX: Tustin Community Letters of Recognition - Waste Management ........................... 141 wThis proposal is printed on 100'% recycled paper 3 City Issued Page Number for Reference (Waste Management Proposal): Page 6 of 435 EXECUTIVE SUMMARY Waste Management (WM) is pleased to present this fully responsive proposal to the City of Tustin (the City). Our proposal incorporates industry-leading best practices that have been developed both locally in Orange County and companywide over many years, with significant investment. We provide collection, transportation, processing, disposal and a wide variety of sustainability solutions to promote diversion. We deliver outstanding services, have a record of helping our cities achieve excellent diversion results and offer reliable rates with no hidden fees or increases. Naturally, we submit our proposal with the hope that we will be selected as the City's service providers for the initial eight-year term and both one-year extension periods. As we see it, the City is looking for long-term, reliable partners in this brave paradigm shift. WM has a proven track record of high quality performance, a superior asset network, recognized and tested expertise, and is backed by the sturdy financial resources of the nation's leader in solid waste management. We believe you will conclude that WM can fulfill and exceed the expectations that the RFP has set. What's more, we have the right people for the job. We are confident in stating that our local team has more experience servicing customers throughout the City than any other proposer. Many among our local leadership and frontline employees can boast of 20, 30 even 40 years of stellar service to Tustin customers. You will see throughout our proposal that we are not a group that is here today and gone tomorrow. In addition, you will find references from customers that have been very satisfied with our services for decades. Along the way, we have grown and improved along with our communities, including the City of Tustin. This proposal is printed on 100'% recycled paper 4 City Issued Page Number for Reference (Waste Management Proposal): Page 7 of 435 A Community ServiceApproach to Solid Waste Et Recycling Waste Management prides itself on being more than just a waste and recycling service provider to its City partners. One of our hallmarks is that we view ourselves as a community service provider who collects solid waste and recycling materials. So, what does that mean? It means that we provide a comprehensive community service that focuses on investment in the community through event and community organization sponsorship, recycling education and first-class customer service. It means that WM is there when we are needed ... to do more than collect trash. It means that you can count on us to help the City, and its community members, in any way possible. It's just what we do. Waste Management meets 21st Century customer service expectations for maximum information, continuous connectivity, customer empowerment and instant access. Our proposed approach will demonstrate WM's advanced service technology and management processes for tracking performance and holding our frontline accountable. Furthermore, our extensive, strategically located network of assets ensure successful implementation at a reasonable price. It is not hard to see that WM has the right culture, the right technology and the right assets, perfectly placed, to reliably and consistently service the City of Tustin at the highest levels of customer service. Innovative Outreach 8t Education We believe that communication is the key to a smooth and hassle -free transition for the customer. Tustin is on the cusp of a paradigm shift that can be unsettling for many residents, business owners, building managers and tenants. Not only will service providers be required to change how they do business - some more than others - residential, commercial and multifamily customers will be asked to undergo behavior changes. In addition to the expansion of the use of advanced technology in basic service delivery, recycling will become a part of every customer's daily routine, and organics will be diverted at unprecedented levels. In order to help customers This proposal is printed on 100% recycled paper 5 City Issued Page Number for Reference (Waste Management Proposal): Page 8 of 435 appreciate the value of the new program and in order to get their "buy -in" for expanded diversion requirements, WM will implement a sophisticated, comprehensive Outreach, Education and Training campaign over the entire term of the contract. We utilize a community-based social marketing (CBSM) approach. It has proven to be effective, in effecting behavior change around water and energy conservation and WM has begun utilizing this approach to increase recycling and waste diversion habits in the home. We are confident that the data -driven process is the right program to invite, engage and motivate customers to make them advocates for the new franchise system. Diversion Strategies that Work The diversion targets in the RFP are essentially at the theoretical limits for diversion based on known waste stream characteristics. At WM, we welcome the challenge to reach unprecedented heights of diversion. The key to success in this area is the implementation of a reliable collection/processing system that can handle the volume of material generated throughout the City in a cost-effective manner. One thing we can be sure of is that traditional Southern California recycling practices will not achieve the goal. If they could, they would have already been done. WM will utilize a two-phase Diversion Plan that begins by maximizing the effectiveness of current practices of recycling and organics diversion, then "supercharges" diversion for the remainder of the contract term through innovative approaches, maximizing WM CBSM outreach and education. Prio,po, M,.. [=411cg Y igis In addition to addressing the requirements listed in the RFP, our proposal is specialized for the unique needs of the City: • Seamless Transition r This proposal is printed on 100% recycled paper 6 City Issued Page Number for Reference (Waste Management Proposal): Page 9 of 435 • Competitive Rates with Maximum Value • Programs to Meet or Exceed the Diversion Compliance • Compliance with all elements of the RFP and Draft Franchise Agreement • Minimum City Staff Time Requirements • Innovative, Community-based Social Marketing, Approach to Change and Improve Individual Behaviors • Committed funding up to $50,000 per contract year toward Diversion and Recycling consultant services • Committed funding of up to $20,000 per year toward Community and Charitable Giving Value Added Benefit Specific to Waste Management • Building a Safer Community for you to Enjoy - An obsessive commitment to safety, our safety performance is the best in the industry • Supporting Secure Neighborhoods Where you can Feel Safe - Crime prevention participation through our award-winning Waste Watch initiative in which our drivers work with law enforcement to spot and report suspicious or dangerous activities observed while providing service • Offering Clear Communication you can Understand - Effective and accurate communication, billing and reporting with a proven track record in hundreds of jurisdictions across the country • Providing Service You Can Count On - Industry specific strengths, experience, stability and expertise Our proposal responds to all elements of the RFP in detail, bringing a host of services and experience that only WM can provide. We are available to meet and discuss any specific elements of our Proposal and look forward to the opportunity to serve you. This proposal is printed on 100% recycled paper 7 City Issued Page Number for Reference (Waste Management Proposal): Page 10 of 435 SECTION 1. ORGANIZATION Proven accountability, reliability 8t serviceethic We are the EXPERTS in the Industry Waste Management's philosophy is to keep decision making local, as close to the client as possible. Our project management and day-to-day operations teams are located in Tustin's backyard... right here in Irvine and Santa Ana. Every staff member is fully trained and qualified to execute and oversee all elements of the transition and the Agreement. Service Delivery: A local District Manager, responsible for day-to-day operations and service delivery oversees personnel for collections, safety, maintenance, materials processing, administrative support and field managers. The District Manager reports to the Director of Operations for the Market Area. The District Manager assigned to the City has more than 15 years of and is currently responsible for service delivery in the Orange County market. Customer Experience: A local Customer Experience Manager responsible for all face- to-face interaction oversees customer service personnel for field response, public education, site inspections, waste assessments, complaint resolution, and contract fulfillment. The Customer Experience Manager reports to the Director of Public Sector Services for the Market Area. The Customer Experience Manager assigned to the City has 15 years of relevant experience related to customer service, education and outreach. Call Center: A local Call Center Manager oversees call center performance and staff including CSRs, Team Leads, Supervisors, Managers, Digital Care Representatives, Municipal Coordinators, Billing Representatives and Performance Analysts. The Call Center Manager reports to the Area President. The Call Center Manager assigned to the City has 20 years of call center experience in the waste industry. This proposal is printed on 100% recycled paper 8 City Issued Page Number for Reference (Waste Management Proposal): Page 11 of 435 Administration: Project Management personnel including those in Finance, Billing, IT, Systems Technology, Operations Improvement, Post Collection Operations, Contract Fulfillment and Public Affairs report directly to Senior Management located at our office in Sun Valley. Senior Management: The WM President - Southern California Area, responsible for all business decisions in Southern California, leads the Senior Management team comprising of Area Directors for each function. Each member of senior management has a minimum of 15 years relevant experience and a Master's Degree or equivalent experience. Organizational charts displaying the structure of the project management team as well as qualifications and experience of each team member and company references are included in Appendix I, Proposal Form 3: Proposer Background Et Experience. W This proposal is printed on 100% recycled paper 9 City Issued Page Number for Reference (Waste Management Proposal): Page 12 of 435 The following contract exceptions assume that all contract revisions City indicated it would make in its responses to Proposer questions (and Addendums) would be made, and those will not be repeated here. 4.01 Scope of Work - General. Except as otherwise provided herein, Contractor shall (a) collect Municipal Solid Waste generated at Residential Premises, Commercial and Business Establishments (including, among other things, City facilities), Multi -family dwellings, and Special Events within the City and deliver it to the Disposal Site approved by City, and (b) collect Recyclable Materials, Food Scraps, Yard Trimmings, Wood, Construction and Demolition Debris and other items specified in Attachment B placed for Collection by participating Residential Customers, Commercial and Business Establishments (including City facilities), Multi -family dwellings, and Special Events within the City and deliver each type of material to the Processing Facility designated by City. Notwithstanding the foregoing, the City does not guarantee that any particular type or quantity of Municipal Solid Waste ("MSW"), Recyclable Materials, Food Scraps, Yard Trimmings, Wood, Construction and Demolition Debris or any other material will be available for Collection at any time during the term of this Agreement. Contractor acknowledges that the City cannot control the waste stream generated in Tustin, and cannot compel generators of materials to place those materials for Collection by Contractor. rontr-act.,r further a&noWdges that future ire eXtE?RSiORS ef this Agreement (ether th-AR these descFibed iR AFtiGle 3), Or 9t GempeRsatiOR ef aRy kiRd due to such changes in the types and quantities of mateFials av a4ab e for ro1ecAi9n. The City shall have no obligation to affirmatively defend Contractor's rights granted under this Agreement, but shall reasonably cooperate with Contractor, at Contractor's expense, in Contractor's efforts to defend its rights. This proposal is printed on 100% recycled paper 10 City Issued Page Number for Reference (Waste Management Proposal): Page 13 of 435 Rationale: The inability to know exactly what materials would be available to the company, and the City's inability to compel generators to deliver certain (e.g. high value) materials to the company creates a substantial uncertainly, requiring an opportunity to adjust rates. 4.10.A Care of Property. Contractor shall use due care when handling MSW, Recycling, Food Scrap and Yard Trimmings Containers. Containers shall not be thrown from trucks, roughly handled, damaged or broken. Containers shall be returned to the Collection point upright, with lids prepepl i GIncorl Rationale: With current automated collection equipment, it is not feasible to ensure that all container lids would be closed following every collection. Removing this requirement is not inconsistent with the BMP Handbook referenced in the City's response to Question #15 within Addendum 1, as the lids for all containers are attached. 6.12 Limits on Modes of Disposition. City may direct Contractor, at any time, to stop delivering Recovered materials for uses that do not qualify as Diversion for purposes of the Act. Contractor is prohibited from delivering any material Collected in City to a solid waste landfill for use as Alternative Daily Cover THAT CALRECYCLE DOES NOT ALLOW TO QUALIFY FOR DIVERSION This pFehibitieR iRcludes, but is not Umited 4G, - ..2nd Residue f Fern PFOGeSSiRg Facilities This proposal is printed on 100% recycled paper 11 City Issued Page Number for Reference (Waste Management Proposal): Page 14 of 435 This prohibition applies even if CalRecycle or any other agency allows such materials used as to qualify as Diversion for purposes of the Act. No MSW of any kind may be disposed of on land at any location other than by delivery to the City designated landfill. No MSW of any kind may be disposed of in water or in the atmosphere. Rationale: Use of materials for ADC that qualify for diversion can provide opportunities to increase diversion in a cost-effective manner. One example of this is auto shredder fluff, which is expressly allowed to be used for ADC. 11.02.A.3 Pollution Liability. Contractor shall maintain pollution liability insurance to include onsite, under -site and offsite coverage for bodily injury (including death and mental anguish), property damage, regulatory fines, defense costs and cleanup costs with minimum limits of with limits of Five Million Dollars ($5,000,000) each loss and Ten Million Dollars ($10,000,000) in the aggregate covering claims as a result of pollution conditions arising out of its operations under this Agreement. Non -owned Disposal site coverage shall be provided if Contractor is handling, storing or generating Hazardous Waste or hazardous materials or any material or substance otherwise regulated under environmental laws or regulations, EXCEPT FOR SUCH MATERIALS INCLUDED IN CONTAINERS COLLECTED FROM CUSTOMERS IN THE CITY. Rationale: The insurance requirement for non -owned Disposal site coverage is appropriate where operations at a company facility generate hazardous waste or materials, but are not appropriate with respect to materials placed (inadvertently or otherwise) into containers by City residents or businesses. 11.02.A.4 Physical Damage. Contractor shall maintain comprehensive (fire and theft) physical damage insurance covering the vehicles and equipment used in providing service to City under this Agreement, with a-deduc*ibce er self -_-insared roc+ontinnn not greater th-AR GRP- Hundred Thousand Deltars ($190,000). The deduc-tible bmit may be This proposal is printed on 100% recycled paper 12 City Issued Page Number for Reference (Waste Management Proposal): Page 15 of 435 incFeased by City with aeceptable proof „f self_iRSI iranGe DEDUCTIBLES AND SELF- INSURED RETENTIONS ARE FOR THE ACCOUNT OF AND ARE PAYABLE SOLELY BY CONTRACTOR. Notwithstanding the foregoing, Contractor shall be allowed to self - insure for physical damage to its vehicles provided Contractor provides adequate audited financial information to City and City is reasonably satisfied that Contractor has the financial net worth to cover any losses. Rationale: Deductibles and self-insured retentions are negotiated at a national level, and WM is unable to respond to the requirements of each of its local jurisdiction franchisors. However, rest assured that WM has the financial resources to pay any deductibles or self-insured retentions. 11.02.0 Required Endorsements. Without limiting the generality of Sections 11.02.A and B, the policies shall contain endorsements making the City and its officers, employees, and agents an additional insured, and shall further contain additional endorsements in substantially the following form: 2. Workers' Compensation and Employers' Liability Policy. "Thirty (30) days prior written notice shall be given to the City of Tustin in the event of cancellation or non_ronowa4 of this policy. Such notice shall be sent to: CITY OF TUSTIN Office of the City Manager 300 Centennial Way Tustin, California 92780 Attention: City Manager "Insurer waives all right of subrogation against City and its officers and employees for injuries or illnesses arising from work performed for City PURSUANT TO THIS CONTRACT. " This proposal is printed on 100% recycled paper 13 WnsTE MANAGEMLNI City Issued Page Number for Reference (Waste Management Proposal): Page 16 of 435 3. Comprehensive General Liability Policy; Pollution Liability Policy. "Thirty (30) days' prior written notice shall be given to the City of Tustin in the event of cancellation, reduction of coverage, or non -renewal of this policy. Such notice shall be sent to: CITY OF TUSTIN Office of the City Manager 300 Centennial Way Tustin, California 92780 Attention: City Manager "This policy shall be considered primary insurance as respects any other valid and collectible insurance maintained by the City of Tustin, including any self-insured retention or program of self-insurance, and any other such insurance shall not be called upon to contribute in any way." "Inclusion of the City of Tustin as an insured shall not affect the City's rights as respects any claim, demand, suit or judgment brought or recovered against the Contractor. This policy shall protect Contractor and the City in the same manner as though a separate policy had been issued to each, but this shall not operate to increase the Contractor's liability as set forth in the policy beyond the amount shown or to which the Contractor would have been liable if only one party had been named as an insured." In addition, all property policies shall contain language, to the extent obtainable on commercially reasonable terms, to the effect that any loss shall be payable notwithstanding any act of negligence of City or Contractor that might otherwise result in the forfeiture of the insurance. This proposal is printed on 100% recycled paper 14 City Issued Page Number for Reference (Waste Management Proposal): Page 17 of 435 CONTRACTOR SHALL PROMPTLY PROVIDE NOTICE TO CITY IN THE EVENT OF NOW RENEWAL OR REDUCTION IN COVERAGE OF ITS POLICIES OF INSURANCE. 4. Physical Damage Policy. Notice of cancellation, roi uctien in eeyeFage OF n„n_roRewal, as provided in Section 11.02. Cross liability endorsement, as provided in Section 11.02. Waiver of subrogation against City, AS PROVIDED IN SECTION 11.02. Rationale: These revisions conform the requirements to what is typically available from insurance carriers. In particular, insurers do not notify additional insured of non -renewals or reductions in coverage. However, the Contractor has added language that it would notify City directly of those. 11.02.D Delivery of Proof of Coverage. No later than ten (10) calendar days after execution of this Agreement by both parties, Contractor shall furnish City one or more certificates of insurance on a standard ACORD form and required endorsements substantiating that each of the coverages and endorsements required hereunder are in force, in form and substance satisfactory to City. Such certificates shall show the type and amount of coverage, effective dates and dates of expiration of policies and shall be accompanied by all required endorsements. ,f City requests, ,-^pies of eaGh compiete paekage. THE CITY HAS THE RIGHT TO REVIEW CONTRACTOR'S POLICIES AT CONTRACTOR'S LOCAL OFFICE DURING NORMAL BUSINESS HOURS UPON FOUR (4) BUSINESS DAYS' WRITTEN NOTICE. Contractor shall furnish renewal certificates to City to demonstrate maintenance of the required coverages throughout the Term. Each year on or before the renewal date for all insurance policies required herein, Contractor shall deliver to City a new package containing all insurance certificates This proposal is printed on 100' recycled paper 15 City Issued Page Number for Reference (Waste Management Proposal): Page 18 of 435 with all of the required endorsements and -c f a[ ;nsuraRGE? p^..IJdE?S re^quiT ecd1 ....MI I No . E% Rationale: Contractor's polices are custom manuscript policies that are highly proprietary. Placing copies at the offices of a local jurisdiction create risk of disclosure via a Public Records Act request. However, Contractor can make its policies available for review at its local office, which is located in close proximity to the City of Tustin. As aforementioned, Contractor's policies are negotiated at a national level and it is not possible to seek approval from local jurisdictions regarding the selection of an insurance carrier. In addition, carrier requirements are provided in Section 11.02.8. Section 11.05; add new subsection F F. THE FOREGOING INDEMNITY SHALL NOT APPLY TO CLAIMS ARISING FROM OR AT THE FOLLOWING FACILITIES: LANDFILLS OR OTHER FACILITIES OWNED AND OPERATED BY ORANGE COUNTY LANDFILL SYSTEM, OR ANY OTHER DISPOSAL OR PROCESSING FACILITY THAT THE CITY DIRECTS TO BE UTILIZED BY CONTRACTOR THAT IS NOT OWNED AND OPERATED BY CONTRACTOR OR AN AFFILIATE. Rationale: Orange County Waste and Recycling already provides an indemnification to the City, and this indemnification would be duplicative. Also, Contractor should not be required to provide this indemnification with respect to facilities it is directed to use, but over which it has no control as to design, construction or operation. W wAs,E M4�o�EM��, This proposal is printed on 100%, recycled paper 16 City Issued Page Number for Reference (Waste Management Proposal): Page 19 of 435 Add new Section 11.07. C C. THE FOREGOING INDEMNITY SHALL NOT APPLY TO CLAIMS ARISING FROM OR AT ANY OTHER LAND APPLICATION FACILITY THAT THE CITY DIRECTS TO BE UTILIZED BY CONTRACTOR THAT IS NOT OWNED AND OPERATED BY CONTRACTOR OR AN AFFILIATE. Rationale: Contractor should not be required to provide this indemnification with respect to facilities it is directed to use, but over which it has no control as to design, construction or operation. 12.03 Annual Rate Adjustments. The rates for service as set forth in Attachment D shall be adjusted as of July 1, 2020 and as of July 1 for each ensuing year of the Term (including any extensions pursuant to Section 6.09) in accordance with Attachment J, following completion of the proceedings required under Article 13D XIIID, Section 6 of the California Constitution, and contingent upon the City not receiving a majority protest against the rate increase as part of such proceedings. THE CITY SHALL PROCEED WITH ALL REQUIRED PROCESSES TO ADJUST THE RATES. The parties recognize that rates established under this Contract may be considered fees or charges for property -related services pursuant to California Constitution Article 13. D. The City intends to comply with the requirements of that Article when adjusting rates, including, but not limited to, those rates set forth in Attachment D. If a proposed rate adjustment may not be enacted as a result of a protest pursuant to Article 13. D, Section 6, or if rates in effect are reduced as a result of an initiative measure authorized by Article 13.C, Section 3, the City's inability to increase or maintain the rates as contemplated shall not constitute a breach of this Contract. The parties shall promptly meet and confer in good faith to deteFMiRe heW best t^ roSPE)R l to such aR eGe irreRGe MODIFY THE SERVICE REQUIREMENTS, FREE CITY SERVICES, FEES PAYABLE TO CITY, OR OTHER TERMS AND CONDITIONS OF THIS CONTRACT IN ORDER TO PLACE CONTRACTOR IS THE SAME FINANCIAL POSITION IT This proposal is printed on 100% recycled paper 17 City Issued Page Number for Reference (Waste Management Proposal): Page 20 of 435 WOULD HAVE OCCUPIED HAD THE RATE ADJUSTMENT BEEN IMPLEMENTED. IF NEGOTIATIONS ARE NOT SUCCESSFULLY COMPLETED WITHIN SIX (6) MONTHS, CONTRACTOR MAY TERMINATE THIS CONTRACT UPON EIGHTEEN (18) MONTHS' WRITTEN NOTICE TO THE CITY. Rationale: While WM can assist the City in distributing the Proposition 218 notice, the City has the ultimate responsibility to determine whether one would be distributed and its text. WM requires greater assurance that it would not have to bear all of the financial responsibility in the event of a majority protest, especially since Proposition 218 is not applicable to private companies and Contractor does not set the rates. Add new Section 12.05, and renumber followin,2 sections in Article 12 12.05 EXTRAORDINARY ADJUSTMENTS IN ADDITION TO THE ANNUAL ADJUSTMENT PROVIDED IN SECTION 12.03 AND 12.04, CONTRACTOR MAY APPLY FOR AN INCREASE IN THE RATES IF CONTRACTOR CAN DEMONSTRATE THAT CONTRACTOR'S OPERATIONAL COSTS HAVE SUBSTANTIALLY INCREASED IN AN AMOUNT GREATER THAN THE ADJUSTMENTS MADE PURSUANT TO THOSE SECTIONS. FOR THE PURPOSE OF THIS SECTION 12.05, OPERATIONAL COSTS SHALL INCLUDE, BUT ARE NOT LIMITED TO: MOTORVEHICLE FUEL; INSURANCE; CONTRACTOR'S PERSONNEL COSTS (SALARIES AND BENEFITS); EQUIPMENT REPAIR COSTS; EQUIPMENT PURCHASES; AND RECYCLABLE MATERIALS MARKET CONDITIONS, INCLUDING COMMODITY VALUES, TRANSPORTATION COSTS, AND MATERIALS PROCESSING COSTS FOR RECYCLABLES MATERIALS TO RETURN TO THE MARKET. WHEN APPLYING FOR AN INCREASE, CONTRACTOR SHALL SUBMIT TO CITY INFORMATION, IN WRITING, IN SUPPORT OF THE ADJUSTMENT. This proposal is printed on 100% recycled paper 18 City Issued Page Number for Reference (Waste Management Proposal): Page 21 of 435 CONTRACTOR SHALL SUBMIT ANY AND ALL DATA REQUESTED IN THE FORMAT PRESCRIBED BY THE CITY MANAGER. THE CITY COUNCIL SHALL REVIEW THE INFORMATION SUBMITTED BY CONTRACTOR, AND IN ITS REASONABLE JUDGMENT, MAKE THE FINAL DETERMINATION AS TO WHETHER AN ADJUSTMENTTO THE MAXIMUM RATES WILL BE MADE; AND, IF AN ADJUSTMENT IS PERMITTED, THE APPROPRIATE AMOUNT OF THE ADJUSTMENT. NOTWITHSTANDING THE PRECEDING SENTENCE, A REQUESTED ADJUSTMENT MAY NOT BE DENIED IN THE CASE OF ANY CHANGE IN CITY'S MUNICIPAL CODE AFFECTING CONTRACTOR'S OPERATIONS, OR CHANGES IN STATE OR LOCAL GOVERNMENT SOLID WASTE FEES AND CHARGES. Rationale: The programs contemplated in this contract are on the cutting edge, and there are substantial uncertainties. W I requires additional assurance that future unanticipated increased costs can be compensated. This is especially important in light of the recent actions of the Chinese government, which have closed markets for recyclables and imposed strict quality specifications that have significantly increased processing costs. 12.06 Adjustments to Rates Based on City -Directed Changes In Scope of Work. If the City has directed a change in the scope of work under Sections 4.13 AND 4.18 and either party believes that such change will increase or decrease the costs of providing service, the party which believes the rates should be adjusted shall, within thirty (30) calendar days after issuance of the notice of scope change, submit to the other party a proposed adjustment with complete supporting documentation of the cost calculations therein, and the parties shall thereafter meet and discuss the matter. City may request additional documentation, calculations and other information from Contractor in order to analyze information submitted by Contractor, or in order to make its own internal calculations of the cost change. Once the parties have formulated a cost adjustment, THE CITY SHALL PROCEED WITH ALL REQUIRED PROCESSES TO ADJUST THE RATES, City Council shall review the proposed adjustment and in the City Council's sole discretion reasonable judgment, make the determination as to the appropriate amount of the adjustment. Only changes in This proposal is printed on 100'% recycled paper 19 City Issued Page Number for Reference (Waste Management Proposal): Page 22 of 435 Contractor's costs, including processing and disposal costs, will be considered. No adjustment will be made to Contractor's compensation due to loss or reduction in any of the following: 44 Contractor's profits,, l�CGRtF,aEter's-r-evenlzleS ir„ g, b6it Ret limited to PreGeeffiRg Fees at a ieeritrnl-tnr_E)WReed and leer inntra-teer_eepeerateei-I PFGGeecciRg Facility; revenues from sale of Recyclable Materials, Compost, Wood, and/or Processed Construction and Demolition Debris; revenues from sale of energy and/or other products produced at an Anaerobic Digestion Facility or received from sale or use of Engineered Feedstock. Rationale: Given the recent actions of the Chinese government, any change in scope, and especially a change in the nature or amount of Recyclable Materials to be processed, could result in a significant increase in processing costs at company-owned facilities. Also, this revision clarifies that implementation of "smart bin" dynamic routing may result in a rate adjustment in the event of increased costs, and clarifies City's obligation to undertake any required Proposition 218 notice and protest process. 13.09 Liquidated Damages. The parties acknowledge that consistent, courteous and efficient Collection of MSW, Recyclable Materials, Yard Trimmings and Construction and Demolition Debris is of utmost importance and City has considered and relied on Contractor's representations as to its quality of service commitment in entering into this Agreement. The parties further recognize that quantified standards of performance are necessary and appropriate to ensure consistent and reliable service. The parties further recognize that if Contractor Tails to achieve the peerfnrmaRee staff MATERIALLY BREACHES THE TERMS AND CONDITIONS OF THIS AGREEMENT, City and its residents will suffer damages and that it is and will be impracticable and extremely difficult to ascertain and determine the exact amount of damages that City will suffer FROM SUCH BREACHES. Therefore, the parties agree that the following liquidated damage amounts represent a reasonable estimate of the amount of such damages FROM SUCH BREACHES considering all of the circumstances existing on the date of this Agreement, including the relationship of the sums to the This proposal is printed on 100% recycled paper 20 City Issued Page Number for Reference (Waste Management Proposal): Page 23 of 435 range of harm to City that reasonably could be anticipated and anticipation that proof of actual damages would be costly or inconvenient. In placing their initials at the places provided, each party specifically confirms the accuracy of the statements made above and the fact that each party had ample opportunity to consult with legal counsel and obtain an explanation of this liquidated damage provision at the time that this Agreement was made. A.2. For each failure to collect MSW, Recyclable Materials, Food Scraps, or Yard Trimmings at a Commercial or Multi -Family Premises which has been properly set out for Collection, from an established Customer account, on the scheduled Collection day, in excess of five (5) such failures annually (see exemption in Section 4.18 for perceived missed pickup due to commencement of dynamic routing): $1000.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT A.3. For each failure to collect a Container containing MSW, Recyclable Materials, Food Scraps, or Yard Trimmings from a Residential Premises which has been properly set out for Collection, from an established Customer, on the scheduled Collection day, in excess of two -hundred fifty (250) such failures annually: $1000.00 FOR EACH RATE YEAR PLUS $10.00 PER OCCURRENCE PER CUSTOMER ACCOUNT A.4. For each failure to collect MSW, Recyclable Materials, Food Scraps, or Yard Trimmings which has been properly set out for Collection, from the same Customer on two (2) consecutive scheduled pick up days (see exemption in Section 4.18 for perceived missed pickup due to commencement of dynamic routing): $150.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT B.2. For each failure to properly return any empty Commercial or Multi -Family Container to avoid pedestrian or vehicular traffic impediments or to place any Commercial eFMulti-Family Cart in an upright position with Ud so^,rely Gles , in excess of five (5) such occurrences annually: $18500.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT This proposal is printed on 100% recycled paper 21 City Issued Page Number for Reference (Waste Management Proposal): Page 24 of 435 Rationale: Per Attachment A, Multi -Family is limited to premises receiving bin service. There is by definition no Multi -Family Cart Service. Also, see rationale for Section 4.10.A. B.3. For each failure to properly return any empty Residential Container to avoid pedestrian or vehicular traffic impediments or to place the Cart in an upright position, in excess of twenty (20) such occurrences annually: $50500.00 FOR EACH RATE YEAR PLUS $10.00 PER OCCURRENCE PER CUSTOMER ACCOUNT B.7. For each failure to conform to the requirements of Sections 7.03.D.2, Cleaning; 7.03. D. 3, Painting; 7.03. D.4, Maintenance; 7.03. D.8, Brake Inspections; 7.03. E, Operation; 7.04. E, Cleaning, Painting and Maintenance of Contractor -Furnished Containers; 7.05.13, Driver Qualifications; and 7.05.C, Uniforms, which exceed in any one or a combination of categories above five (5) such occurrences annually: $450500.00 FOR EACH RATE YEAR PLUS $30.00 FOR EACH OCCURRENCE E. Customer billings +ham not prepared in accordance with City's approved schedule of rates: $250.00 FOR EACH BILLING RUN PLUS $5.00 FOR EACH INCORRECT INVOICE Rationale: By law, liquidated damages are agreed upon damages in the event of a breach, and the introductory text has been revised to be consistent with applicable law. In some cases, the amount of liquidated damages is so excessive as to have no relation to the actual harm, and a revised amount has been proposed. Without these revisions, WM would be unable to agree to the reasonableness of the liquidated damage amounts. 14.12 Force Majeure. Neither party shall be in default of its obligations under this Agreement in the event, and for so long as, it is impossible or extremely impracticable for it to perform its obligations due to an "act of God" (including, but not limited to, flood, earthquake or other catastrophic events), war, insurrection, This proposal is printed on 100'1 recycled paper 22 City Issued Page Number for Reference (Waste Management Proposal): Page 25 of 435 riot, ACTS OF A GOVERNMENT, or other similar cause not the fault of, and beyond the reasonable control of, the party claiming excuse (each, a "Force Majeure event"). The following are not force majeure events: labor unrest, picketing, strikes, work stoppage or slowdown, sickouts or other concerted job actions LASTING LONGER THAN FIVE (5) BUSINESS DAYS. A party claiming excuse under this Section must (1) have taken reasonable precautions, if possible, to avoid being affected by the cause, and (2) notify the other party in writing within five (5) calendar days after the occurrence of the event specifying the nature of the event, the expected length of time that the party expects to be prevented from performing, and the steps which the party intends to take to restore its ability to perform. The party claiming excuse under this Section shall use its best efforts to remedy its inability to perform as quickly as possible. Rationale: Makes this provision consistent with Section 13.01.0. In addition, acts of government are included as an example of a force majeure event, as this is typically included in franchise agreements and is completely outside of the control of WM. Attachment A - Clean Materials Recovery Facility (Clean MRF): "Clean Materials Recovery Facility" or "Clean MRF" means a MRF, or that portion of a MRF that processes Recyclable Materials such as SOURCE -SEPARATED Single -Material Recyclables and Single Stream Recyclable Materials, AND NOT MIXED RECYCLABLE MATERIALS AND SOLID WASTE COLLECTED IN THE SAME CONTAINER, GGRtaiRiRg RG 0 SHAVING THE APPROPRIATE PERMIT REQUIRED BY CALRECYCLE. Rationale: A requirement for a facility -wide residue percentage of 10% or less is not feasible given current industry -wide conditions. In fact, in Section 14.11.8 and Attachment B, Table 1 and Section 3.3.1 establish allowable contamination thresholds that exceed 10%. Moreover, this does not consider the contamination levels from Recyclable Material received at the facility from other jurisdictions. This proposal is printed on 100% recycled paper 23 City Issued Page Number for Reference (Waste Management Proposal): Page 26 of 435 Finally, recent changes in commodity quality specifications from the Chinese government have increased the need for additional processing, which has had the effect of increasing facility -wide residue percentage, where additional, more stringent specifications may occur in the future. However, the MRF proposed for use by the company holds a full solid waste facility permit, and can legally process materials with a contamination level of greater than 10%. Add new definition of Contamination Fee: CONTAMINATION FEE: "CONTAMINATION FEE" MEANS AN AMOUNT CHARGED BY CONTRACTOR TO CUSTOMERS TO RECOVER COSTS RELATED TO THE HANDLING OF INCIDENT OF CONTAMINATION, WHICH MAY INCLUDE SEPARATING OUT MATERIALS FROM CONTAMINATED CONTAINERS OR FOR ARRANGING SPECIAL, UNSCHEDULED COLLECTIONS TO COLLECT THE CONTAMINATED CONTAINER AS SOLID WASTE. Rationale: This is one part of recommended revisions to provide a more robust program to minimize Container contamination, and allow WM to recover costs arising from contamination incidents. Recyclable Materials: "Recyclable Materials" means material which otherwise would become, or be treated as, MSW but which, by means of a process of collecting, sorting, cleansing, treating and reconstructing, may be returned to the economic mainstream in the form of finished or source material for new, reused or reconstituted products, which may be used in the market place, THROUGH AVAILABLE PROCESSES AND MARKETS. "Recyclable Materials" includes Single -Stream Recyclable Materials and Single Material Recyclables. Recyclable Materials includes, but is not limited to, paper, books, magazines, cardboard, boxes, plastics, metals, glass, and other similar materials authorized by the City for Collection by the Contractor. Recyclable Materials does not include Food Scraps, Yard Trimmings or Construction and Demolition Debris. This proposal is printed on 100% recycled paper 24 City Issued Page Number for Reference (Waste Management Proposal): Page 27 of 435 Rationale: This revision reflects the current realities that markets are becoming increasingly less viable for a number of collected materials, and may or may not exist in the future. In addition, current and future commodity quality specifications from the Chinese government may overwhelm commercially viable processing capabilities and render some material unmarketable. Attachment B. Section 1.3 W - ON W.- - ON- - �- - . - - - .. _. 51 . - - - Rationale: Individual changes in the collection day would be extremely disruptive to collection schedules and costly due to lowering of productivity. As an alternative to deleting this requirement, a request could be accommodated based on a case by case review of cost impact, or allowed for an additional charge. Attachment B, Sections 2.1, 2.3.5.3.1, 2.3.5.3.2, 2.3.5.3.3, 2.3.5.4, 3.3.1, 3.3.2, 3.3.3 Substitute "A. 2 and A.4" for "A.1 and C. 6". Rationale: Corrects citations to Agreement sections. This proposal is printed on 100% recycled paper 25 City Issued Page Number for Reference (Waste Management Proposal): Page 28 of 435 Attachment B, Section 5.5 IN THE EVENT THE CUSTOMER IN QUESTION HAS ANOTHER INCIDENT OF CONTAMINATION OUT FOR COLLECTION, IN ADDITION TO FOLLOWING THE ABOVE PROCEDURES CONTRACTOR MAY, AS APPROPRIATE: 1) DELIVER ADDITIONAL OR LARGER SOLID WASTE CONTAINERS TO THE PREMISES, OR REQUIRE ADDITIONAL WEEKLY COLLECTIONS AND CHARGE THE PREMISES FOR SUCH INCREASED OR ADDITIONAL SERVICES; 2) INSTALL LOCKING BINS AT THE PREMISES; OR 3) CHARGE A CONTAMINATION FEE. Rationale: This proposed new seventh paragraph provides for a robust set of options to deal with repeated instances of Contamination, and provide a means for the Contractor to recover some of its cost incurred related to Contamination incidents. Attachment Z, Section 3 tee,m;Rate, Eancei, quit or surrender this (5- i-aranty Without limiting the generality of the foregoing, it is agreed that the occurrence of any one or more of the following shall not affect the liability of the Guarantor hereunder: (a) at any time or from time to time, without notice to the Guarantor, the time for Contractor's performance of or compliance with any of its obligations under the Agreement is extended, or such performance or compliance is waived; (b) the Agreement is modified or amended in any respect; (c) any other indemnification with respect to Contractor's obligations under the Agreement or any security therefore is released or exchanged in whole or in part or otherwise dealt with; or (d) any assignment of the Agreement is effected which does not require the City's approval. This proposal is printed on 100% recycled paper 26 City Issued Page Number for Reference (Waste Management Proposal): Page 29 of 435 Rationale: The parent guarantor is unwilling to waive in advance future unknown rights that may accrue generally to all guarantors under applicable law. This proposal is printed on 100% recycled paper 27 City Issued Page Number for Reference (Waste Management Proposal): Page 30 of 435 SECTION 3. TECHNICAL CAPABILITY Waste Management has provided similar services to more than 100 jurisdictions in Southern California over the last 40+ years without losing one franchise contract for failure to perform, non-compliance or for any other reason other than competitive bid. Throughout, we have successfully adapted our service delivery to ensure that we provide our customers with the latest in technological advances in customer service and service delivery, and to meet new diversion and other regulations including AB 939, SB 1071 and most recently AB 341 and AB 1826. We provide similar services to more than 80,000 commercial and multifamily customers, as well as to more than 1.2 million residential customers in Southern California. In all, we provide approximately 3.7 million services each week, distributed across more than 100 jurisdictions with more than 100 unique sets of service needs and requirements. Dc e r i slice H,ig Vt11ights Waste Management has the experience, resources and breadth of solutions only a national environmental leader can provide. We're especially proud to be recognized for the seventh consecutive year by Ethisphere as one of the world's most ethical companies. Although our resources are vast, our approach is intensely local. We support local civic groups. We work with local businesses, schools and healthcare facilities. We roll up our sleeves and help the community and the customer ... I their environments. Local Experience • WM has worked with municipalities throughout the area as a respected service partner for more than 40 years • From our hauling yards in Irvine and Santa Ana, our employees deploy trucks up W to seven days each week to provide municipal solid waste and recycling collection and disposal services to our customers throughout the region This proposal is printed on 100% recycled paper 28 City Issued Page Number for Reference (Waste Management Proposal): Page 31 of 435 Extensive Reporting Experience Ensuring Compliance • WM has extensive experience with accurate billing, customer service and diversion reporting in nearly every jurisdiction we serve in Southern California, submitting hundreds of reports each year • Luz Patino, Contract Compliance Manager, is well versed in managing accurate, comprehensive reports, and communicating them to City staff in a timely manner • Luz will ensure WM submits all monthly, quarterly and annual reports with the exact values and specifications required in the RFP on time and in completion Experience Meeting State Mandates Through Innovative Outreach Pro_rams • WM and local staff dedicated to the City of Tustin have extensive experience establishing successful recycling programs in both franchise and subscription order communities similar to Tustin • Methods used to advertise and promote WM's recycling programs focus on engaging customers and creating value for recycling through cost savings and rewards programs • WM has extensive experience managing and reporting compliance to Cal Recycle and has a proven track record with assisting jurisdictions, such as the City of Ridgecrest, in reversing their Cal Recycle compliance order Customer Service • Our dedicated Customer Service team has combined experience of more than fifty years managing and operating call centers. Additionally, we utilize the latest technology available for customer service call centers ensuring consistent, reliable support to the City of Tustin • Dedicated team has facilitated the implementation, transition and ongoing customer service functions of more than one hundred new programs, service enhancements and agreements This proposal is printed on 100% recycled paper 29 City Issued Page Number for Reference (Waste Management Proposal): Page 32 of 435 • Each and every one of our representatives are intimately familiar with the needs of both residential and commercial customers, which will ensure customers in the City of Tustin receive quick and seamless responses to a variety of needs • Additionally, managers in the field in direct contact with residents are empowered to address service needs and resolve customer issues on the spot Experience throughout Southern California The table below is a partial list of Franchise Accounts who receive collection services for one or all lines of business, including MSW, recyclable, yard trimmings and food scraps and roll -off services from residential, commercial, multi -family and industrial generators throughout Southern California. Jurisdiction .- of Service P .-. Service Atascadero Residential Cart (MSW, Exclusive Franchise for 19 years RCY, GW), Commercial Residential Services Bins, Roll -off Box Residential Cart (MSW, Exclusive Franchise- 22 years Banning RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 18 years Beaumont RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services California Residential Cart (MSW, Exclusive Franchise- 3 years City RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Carlsbad RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 16 years Chino RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Semi Exclusive- Roll Off 2 years Clovis Roll - off box Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Corona RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services W WASTE MPNAGEM[NT This proposal is printed on 100'5 recycled paper 30 City Issued Page Number for Reference (Waste Management Proposal): Page 33 of 435 wThis proposal is printed on 100% recycled paper 31 City Issued Page Number for Reference (Waste Management Proposal): Page 34 of 435 Residential Cart (MSW, Exclusive Franchise- 5 years Eastvale RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Del Mar RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 El Cajon RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 14 years Fowler RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Fresno Exclusive Franchise for 10 years County Residential Cart Residential Et Commercial MSW, RCY, GW Services Fresno Commercial Bins, Roll- Semi -Exclusive for Roll 5 years County off Box Off Service Residential Cart (MSW, Exclusive Franchise- 9 years Guadalupe RCY, GW), Commercial Residential and Bins, Roll -off Box Commercial Services and Semi Exclusive- Roll -Off Residential Cart (MSW, Exclusive Franchise for Pre -1991 Irvine RCY, GW), Commercial Residential and Village Bins, Roll -off Box Commercial Services Residential Cart (MSW, Exclusive Franchise- 3 years Jurupa Valley RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Laguna Beach RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 4 years Menifee RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 15 years Mission Viejo RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Moreno Residential Cart (MSW, Exclusive Franchise- Pre -1991 Valley RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 21 years Murrieta RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- 17 years Norco RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services wThis proposal is printed on 100% recycled paper 31 City Issued Page Number for Reference (Waste Management Proposal): Page 34 of 435 Oceanside Residential Cart (MSW, Exclusive Franchise- Pre -1991 RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Orange Residential Cart (MSW, Exclusive Franchise- Pre -1991 County RCY, GW), Commercial Residential Et Commercial Bins, Roll -off Box Services Pinedale Residential Cart Exclusive Franchise for 16 years Water District MSW, RCY, GW Residential Ridgecrest Residential Cart (MSW, Exclusive Franchise- 4 years RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Riverside Residential Cart (MSW, Exclusive Franchise- 18 years County RCY, GW), Commercial Residential, Commercial (Corona £t Bins, Roll -off Box Et Temp Services Moreno Valley) San Residential Cart (MSW, Exclusive Franchise- 6 years Bernardino RCY, GW), Commercial Residential, Commercial County Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Santa Ana RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Santa Barbara Residential Cart Exclusive Franchise for 16 years County (MSW, RCY, GW) Residential Services Zone 4 Santa Barbara Residential Cart Exclusive Franchise for 18 years County (MSW, RCY, GW) Residential Services Zone 5 Residential Cart (MSW, Exclusive Franchise- Pre -1991 Santee RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart (MSW, Exclusive Franchise- Pre -1991 Simi Valley RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Residential Cart Exclusive Franchise- Pre -1991 Solana Beach (MSW, RCY, GW), Residential Services, Commercial bins Semi Exclusive - Commercial Services Residential Cart (MSW, Exclusive Franchise- 15 years Solvang RCY, GW), Commercial Residential Services, Bin Semi Exclusive - Commercial Services Residential Cart (MSW, Permit: Residential and 10 years Tulare RCY, GW), Commercial Commercial Bins, Roll -off Box W This proposal is printed on 100% recycled paper 32 City Issued Page Number for Reference (Waste Management Proposal): Page 35 of 435 Smart €t Strategic Approaches WM Logistics, a wholly owned subsidiary of Waste Management, provides software and services that optimize the daily logistics of fleet operations to help maximize resource utilization and vehicle efficiency. These products are a web -based suite of solutions that include: • Route optimization • Planning • Scheduling • Dynamic dispatching Et mobile communication Performance auditing • GPS real-time asset tracking • The WM Logistics product suite was designed to solve very large and complex routing problems and is the first enterprise web -based route optimization solution deployed in North America. These end-to-end solutions generate proven savings and efficiency gains while improving service levels for more than 50, 000 vehicles across North America. Since 2000, our core expertise is to apply optimization technology to practical business situations. This methodology and our industry experience have resulted in the design and development of our end-to-end solution suite for specific markets and industries. Our clients span multiple industries such as Public Sector, Waste Collection, Food Et Retail Services and Transportation. Waste Management's Smart Fleet You do not have to look hard to find innovation in the automobile industry. Auto advancements in the past 30 years are countless - antilock brakes, airbags, back-up W WgsiE MnN4C;EMErvi This proposal is printed on 100'% recycled paper 33 City Issued Page Number for Reference (Waste Management Proposal): Page 36 of 435 Residential Cart (MSW, Exclusive Franchise- 6 years Wildomar RCY, GW), Commercial Residential, Commercial Bins, Roll -off Box Et Temp Services Smart €t Strategic Approaches WM Logistics, a wholly owned subsidiary of Waste Management, provides software and services that optimize the daily logistics of fleet operations to help maximize resource utilization and vehicle efficiency. These products are a web -based suite of solutions that include: • Route optimization • Planning • Scheduling • Dynamic dispatching Et mobile communication Performance auditing • GPS real-time asset tracking • The WM Logistics product suite was designed to solve very large and complex routing problems and is the first enterprise web -based route optimization solution deployed in North America. These end-to-end solutions generate proven savings and efficiency gains while improving service levels for more than 50, 000 vehicles across North America. Since 2000, our core expertise is to apply optimization technology to practical business situations. This methodology and our industry experience have resulted in the design and development of our end-to-end solution suite for specific markets and industries. Our clients span multiple industries such as Public Sector, Waste Collection, Food Et Retail Services and Transportation. Waste Management's Smart Fleet You do not have to look hard to find innovation in the automobile industry. Auto advancements in the past 30 years are countless - antilock brakes, airbags, back-up W WgsiE MnN4C;EMErvi This proposal is printed on 100'% recycled paper 33 City Issued Page Number for Reference (Waste Management Proposal): Page 36 of 435 cameras, blind spot detection, GPS navigation - just to name a few. Although the appearance of your car may change based on current trends, each technology innovation has a clear purpose and function. Just as your personal vehicle has progressed, so have the Waste Management vehicles that serve your community. Our fleet's technology needs are specific to the services we perform, requiring us to custom develop and implement advancements based on what matters most to Waste Management, our municipal partners and customers, our ability to deliver safe and efficient collection services with outstanding customer service. State-of-the-art trucks alone are not enough to meet these expectations. Through our comprehensive operations framework, Service Delivery Optimization (SDO), we harmonize the technology used onboard our trucks with our logistics management processes, and the skills of our drivers. With technology, processes and people working in sync, we are able to maximize safety, customer service and efficiency while collecting the City of Tustin's routes. Waste Management's Smart Fleet Delivering Safe, Reliable and Trackable Services Each and Every Day Our on -board technology provides clear advantages to customers and the City of Tustin. This technology allows us to instantly and accurately communicate within our organization and with our customer about the status of the truck, the property, and the container as it relates to service. It helps avoid service issues and resolve them quickly when they occur. All of this equates to continued service at the level City of Tustin residents expect. Consistent with requirements of the draft franchise agreement, our On Board Computing Unit provides: w This proposal is printed on 100% recycled paper 34 City Issued Page Number for Reference (Waste Management Proposal): Page 37 of 435 • GPS Technology • Ability to Track Et Report Vehicle Miles Traveled (VMT) • Evidence of Route Completion and Compliance Please refer to the table below for addition features of the WM On Board Computing Unit. of the WM Unique BenefitFeatures • Board Computing Allows the instant exchanges of electronic information between drivers, Customer Service, dispatch Onboard Computer Unit (OBU) and management - such as messages, turn -by -turn directions, route sheets, individual customer account notes, and road conditions Transmits real-time location information for each vehicle and GPS unit within the OBU builds a "breadcrumb trail" documenting route location and verifying service deliver We use our advanced custom routing software, eRoute Logisitics (eRL), to determine how best to sequence services and route breaks to minimize vehicle miles travelled. In real time, On Board Computing Dispatch our Route Managers monitor the Application within the OBU Driver's adherence to the plan and any deviations via the Onboard Computing System Dispatch (OCSD) application. Each day we analyze route metrics, which include on -route and off -route miles, hours, idle time, lifts, break -off points, and payload at break -off Integrated with the OBU so every WM driver can capture images of the Digital Camera container and surrounding area to identify service or safety issues, and to verify service. These images are transmitted instantly to our image database application W This proposal is printed on 100'D recycled paper 35 City Issued Page Number for Reference (Waste Management Proposal): Page 38 of 435 EXPERIENCE WITH SMART -TECHNOLOGY APPROACHES Waste Management's Compactor Monitoring System Waste Management's wireless compactor monitoring system is designed to optimize haul size, thereby reducing the frequency of compactor pickups. This can result in a number of benefits: • Reduce the amount of service that you use and pay for - the median waste hauling cost savings for our customers is 40% • Eliminate the need for personnel to monitor compactor fullness and schedule pickups • Prevent compactor overweight charges and unsanitary trash overflow conditions • Benchmark the equipment's compaction capacity and operating condition • Receive detailed compactor hauling reports This proposal is printed on 100% recycled paper 36 City Issued Page Number for Reference (Waste Management Proposal): Page 39 of 435 A cutting-edge safety improvement feature that continuously monitors the WM driver and his/her surroundings. When an incident is registered, the DriveCam system transmits twelve seconds of video (eight seconds before and four DriveCam System with Video seconds after the incident) and stores Recording Device on each collection it remotely for review. An incident vehicle registers when the driver manually activates the system or the vehicle is impacted, undergoes a rapid deceleration, or executes a turn at excessive speed. Recorded incidents are used for training, progressive discipline and other safety improving actions. Allows the driver to verbally Two -Way Radio and/or Phone communicate with Central Dispatch and Customer Service EXPERIENCE WITH SMART -TECHNOLOGY APPROACHES Waste Management's Compactor Monitoring System Waste Management's wireless compactor monitoring system is designed to optimize haul size, thereby reducing the frequency of compactor pickups. This can result in a number of benefits: • Reduce the amount of service that you use and pay for - the median waste hauling cost savings for our customers is 40% • Eliminate the need for personnel to monitor compactor fullness and schedule pickups • Prevent compactor overweight charges and unsanitary trash overflow conditions • Benchmark the equipment's compaction capacity and operating condition • Receive detailed compactor hauling reports This proposal is printed on 100% recycled paper 36 City Issued Page Number for Reference (Waste Management Proposal): Page 39 of 435 The monitor equipment reports compactor data to our server and informs Waste Management when the compactor's optimal or target fullness will be reached. Our specialists schedule and confirm the hauls needed to achieve the optimum pickup. Mnnitnr Unit The wireless system consists of a fiberglass, watertight, lockable enclosure that houses a proprietary circuit board and wireless radio transmitter. This equipment accurately tracks such compactor functions as hydraulic pressure levels, usage, cycle time, and time of operation, 24 hours a day. The system is mounted on a wall by the trash compactor, indoors or outdoors. The monitor's electrical power is derived from the compactor, so there is no need for a dedicated power source. Because the unit is modular in design, components such as the processor board and the battery can be easily upgraded or replaced without the entire unit having to be removed and replaced. The wireless device has a battery with the ability to back up onboard data for at least three days after power loss. The system requires no onsite management. It can be polled at any time for real-time data and can be configured to automatically report data up to three times per day. Wireless coverage is available for approximately 90% of all compactor sites in the United States. Service Capabilities The goal of our service is to maximize compactor capacity while also preventing "pack -outs," or overly full compactors. Our service automatically takes into account and can adjust for many variations in the criteria that impact when optimum or target fullness occurs: • Changes in day of the week usage patterns and pressure increases • Seasonal trends • Changes in compactor operating condition • Changes in the type and density of material compacted W This proposal is printed on 100% recycled paper 37 City Issued Page Number for Reference (Waste Management Proposal): Page 40 of 435 For locations that have load -restricted weight requirements, our system can forecast when the compactor will reach a predetermined goal weight. Additionally, WM's system is different from a "pressure gauge" approach to compactor monitoring because it collects usage and pressure data and brings it back into our servers where it is combined with weight data. There it is run through a number of algorithms - whereby we can predict when the compactor will be full. We also have personnel monitoring each compactor; they send the notices into the districts for hauls. They will get confirmation back, then let the customer know that a haul has been scheduled. With this system, we monitor compactors via usage, pressure and/or weight. Monitoring Personnel Waste Management has elected not to completely remove the human element from our trash compactor monitoring system. Without human intervention, a trash monitoring system cannot sufficiently respond to: • Emergency pickup requests • Overweight compactors • Changes in compactor condition, including type/density/volume of trash • Changes in hauler schedules We believe that the most effective process for scheduling a compactor pickup is to have a trained waste industry professional contact the waste hauler via telephone or email, issue a unique purchase order number, and receive a confirmation from the waste hauler. Waste Management provides a call center staffed by experienced professionals who ultimately determine when a compactor should be emptied. The staff is available to answer questions and can provide comprehensive reports for auditing compactor usage. This proposal is printed on 100'D recycled paper 38 City Issued Page Number for Reference (Waste Management Proposal): Page 41 of 435 Waste Management personnel use our proprietary backend computer software for determining fullness targets and scheduling pickups. The software uses pressure, weight, usage, or a combination to establish targets that optimize the compactor's loads. The software produces a daily estimate of the current and future weight of the compactor load based on weight history and automatically adjusts for variations which impact target fullness. Waste Managgement's Solar Powered Compactors Public areas such as parks, beaches, stadiums, facilities and city sidewalks have much in common when it comes to trash: they have more to deal with, and those charged with keeping them clean are facing tighter budgets and a growing demand for clean community resources. The Waste Management Solar -Powered Trash Compactor uses renewable energy to turn public spaces into clean, eco -friendly zones. Powered by the sun, it encourages recycling and reduces both greenhouse gas emissions and trash collection expenses; so, it's good for the environment - and the economy. A better way to keep public spaces clean. Ordinary municipal trash barrels often overflow. The Waste Management Solar - Powered Trash Compactor holds five times as much refuse - and signals when it's ready for pick-up. w This proposal is printed on 100'% recycled paper 39 City Issued Page Number for Reference (Waste Management Proposal): Page 42 of 435 Vastly reduces waste collection expenses. Because it has five times greater capacity than ordinary trash barrels, the compactor can reduce the number of collection trips by 80%. Fewer collections mean 80% savings in fuel, labor and maintenance costs, and an 80% reduction in greenhouse gas emissions. Affordable lease options. Municipalities can opt for a convenient leasing program that provides an affordable alternative to purchase. Leasing lets customers achieve immediate savings instead of expending major cash resources. Powered by the sun. Made from recycled materials, the Waste Management Solar -Powered Trash Compactor works even in areas that don't receive direct sunlight. Small, but with huge capacity. About the same size as a standard 35 -gallon trash barrel, the compactors have a small footprint. But, thanks to patented solar -powered compression technology, they can hold about five times as much trash. Sustainable Resource Management. When a unit reaches capacity, sensors trigger an internal compactor that flattens the contents, converting 180 gallons of waste into easy -to -collect bags. A wireless system then signals that the can is ready to be picked up. Recycling functionality. The kiosk unit includes receptacles for collecting plastic bottles, newspapers, glass and other recyclables. By making recycling easy, it improves This proposal is printed on 100% recycled paper 40 City Issued Page Number for Reference (Waste Management Proposal): Page 43 of 435 Vehicle Maintenance 8t Inspection Program Our equipment is well maintained and will be kept in a "like new," safe and clean operating condition throughout the term of the agreement. We accomplish this by: • The use of synthetic or semi -synthetic fluids that allow for extended oil drain intervals in engines, transmissions, differentials and hydraulic systems. The use of these fluids reduces the amount of virgin petroleum stock required as well as reduces the amount of used oils that are returned to the environment. • All trucks are outfitted with safety equipment to protect the vehicle operator and those around him or her. For example, back-up alarms and flashers warn vehicles or people nearby that the truck is in motion. • All trucks are equipped with a rear camera that relays images onto a monitor inside the truck cab to show the driver what is behind him in the truck's blind spot. Materials Processing Et Recovery Facilities Waste Management operates 104 recycling processing centers, including 43 single stream recycling facilities that sort and prepare recyclables for end markets. We process recyclables with sophisticated sorting technology that includes: • A drum feeder to mechanically optimize materials entering the sort line • A pre-sorting line to capture scrap metal and contaminant items • Multiple screens configured to separate different grades of fiber (cardboard and paper) from containers • Secondary screens to improve the separation and recovery of mixed paper • Glass breaker screen to separate glass and properly size material • Air classifier to remove shredded paper from glass • Paper "magnet" to recover smaller pieces of fiber and magnets for tin • Eddy current to capture aluminum • Multiple optical sorters to increase plastics recovery This proposal is printed on 100'9 recycled paper 41 City Issued Page Number for Reference (Waste Management Proposal): Page 44 of 435 For more information on the MRF we will be using for the City of Tustin's recyclables, please see Section 4 of this Proposal. WM can also assist the City of Tustin in managing construction and demolition material recycling. We currently own eight (8) construction and demolition recycling facilities. Subject to specific market capabilities, we can service the following material types, and in some markets these materials may be combined for ease of storage and collection. • Concrete • Tile • Asphalt • Plastic • Metal • OCC • Wood • Roofing • Concrete Slurry • Carpet • Dirt • VCT • Wallboard • Ceiling Tile • Universal Wastes For more information on the construction and demolition facility that may be used for the City of Tustin's material, please see Section 4 of this Proposal. Organic Materials Processing and Recycling Facilities PEEOSTOCVJINPVTS PROCESSES PROWCTS/OUTPUTS I ' Fuel Composting E iec Chic lty run Nutrients CORem - „ L Anaerobic .. Technology � Digestion compost This proposal is printed on 100'5 recycled paper 42 City Issued Page Number for Reference (Waste Management Proposal): Page 45 of 435 Waste Management operates 40 organics processing facilities that transform food scraps and yard debris into nutrient -rich compost, fuel, and green electricity. In addition, WM operates three (3) CORe° processing facilities that process source separated organics into a slurry that is delivered to wastewater treatment facilities to increase energy production. As one of the most innovative food waste recycling solutions, Waste Management's CORe° Orange facility provides an avenue to meet California's 2020 goal of 75% landfill diversion (AB341) and the State's organics waste recycling mandates (AB 1826). The CORe° enables Waste Management to provide the City of Tustin with a cost-effective alternative for diverting food waste from disposal and to participate in a new and exciting sustainable technology. By taking part in our food waste recycling program, you are doing the right thing for both your community and the environment For more information on the composting facility that will process the City of Tustin's yard trimmings, food scraps, and other organic material, please see Section 4 of this Proposal. Special Waste Handing Ft Recycling Waste Management provides extensive experience collecting, handling and recycling special materials such as E -waste, U -waste, used oil, pesticides and chemicals. We offer an At -Your -Door service as well as community collection events and are excited to extend this expertise to the residents and businesses of Tustin. W This proposal is printed on 100% recycled paper 43 City Issued Page Number for Reference (Waste Management Proposal): Page 46 of 435 World Class Customer Service As evidenced by our references, Waste Management has cultivated long-standing partnerships with several area municipalities, including a 30 -year partnership with the City of Santa Ana (commercial and residential MSW, recycling and green waste collection and processing services), a 30 -year partnership with the City of Irvine (commercial and residential MSW, recycling and green waste collection and processing services), and a 30+ year partnership with the City of Mission Viejo (commercial and residential MSW, recycling and green waste collection and processing). Please refer to the table on the next page for the results of WM's high level of customer service in jurisdictions we service. WThis proposal is printed on 100% recycled paper 44 City Issued Page Number for Reference (Waste Management Proposal): Page 47 of 435 This proposal is printed on 100% recycled paper 45 City Issued Page Number for Reference (Waste Management Proposal): Page 48 of 435 ', • Jurisdiction Number of Services per Complaints Service to Complaint Quarter 2014• Received 1 Complaint/1,211 California City 96,925 .0414% Services Fresno County 178,821 .0350% 1 Complaint/1,430 Services Irvine 11780,077 .0300% 1 Complaint/3,042 Services La Habra 457,438 .0200% 1 Complaint/6,181 Services Laguna Beach 403,683 .0400% 1 Complaint/2,388 Services Lancaster 1,371,735 .0951% 1 Complaint/ 1,051 Services Tustin 468,000 .05% 1 Complaint/2,000 Services Mission Viejo 1,111,799 .0200% 1 Complaint/4,963 Services Palmdale 1,413, 389 .0756% 1 Complaint/1,322 Services Riverside County 2,193,237 0.0002470% 1 Complaint/4,046 Services Santa Ana 1,638.618 .0200% 1 Complaint/5,592 Services Santa Clarita 1,499,625 .0142% 1 Complaint/7,040 Services This proposal is printed on 100% recycled paper 45 City Issued Page Number for Reference (Waste Management Proposal): Page 48 of 435 Our customer service processes ensure we get it done right... ...the first time Superior Customer Service is a cornerstone of WM's mission. We track a variety of customer service, operational and financial metrics, including those required in the RFP, to ensure world-class service delivery. Here is how we do it: W -Customer Service Representatives (CSRs) receive inquiries and create service tickets in our customer management software, which are routed for swift resolution The CSR uses our Green Pages, an internal knowledge management toolwith information specific to Tustin and the contract, to provide the most accurate information within 60 seconds -The CSR creates a time -stamped Service Ticket for each inquiry received and routes it to the appropriate department (i.e. Operations, Billing, Service Delivery, Dispatch or other) -First thing each morning, all departments run and review their daily open Service Ticket report that prioritizes tickets according to when the complaint or inouiry was received -Call Center Management reviews the Open Ticket report twice daily to ensure cases are responded to within the 24 hourwindow Field personnel that log the initial complaints review case ticket reports generated in MAS daily to ensure all cases are resolved and closed This proposal is printed on 100% recycled paper 46 City Issued Page Number for Reference (Waste Management Proposal): Page 49 of 435 We never stop learning from our customers... .performance monitoring for continuous accountability Et improvement • "Voice of the Customer": At the end of every call, customers are given the option to tell us how we did. More than 9 out of 10 customers surveyed across Southern California report a positive experience in 2014 • Weekly monitoring: We monitor Call Center performance against performance standards by recording and monitoring a minimum of four times per month • Third -Party Performance measurement: We employ an independent company to monitor our Customer Service Professionals and overall quality of the Call Center We are prepared for the unexpected error or emergency request... ...the "Code Red" recovery process WM's "Code Red" and the "Escalation Queue" is initiated when any customer contacts us more than once about the same issue and for emergency issues. Our process is accountable and thorough: • Code Red issues are immediately referred to a Supervisor • Supervisor immediately appoints a Single Point of Contact (SPOC) for the issue and creates a "case" as a category "Red" • Within one hour of the customer report of an issue, the SPOC contacts the customer to review the case, determine the swiftest route to resolution and inform the customer of the plan • SPOC is fully accountable for the final resolution of the issue to the customer's satisfaction • Upon resolution, a Supervisor contacts the customer to verify the issue has been resolved, then sends a "Make It Right" closing email to the SPOC This proposal is printed on 100% recycled paper 47 City Issued Page Number for Reference (Waste Management Proposal): Page 50 of 435 SECTION 4. PROPOSED APPROACH V f s i 0 n In this section we describe our vision, strategic approach and initiatives to fully achieve the goals of the City. Our incorporation of technology, diversion abilities, state-of-the-art outreach and education strategies, and dedication to environmental stewardship will equip customers to take waste prevention, re -use, recycling and disposal reduction to the next level. Innovation Et Technology Smart Bins Waste Management of carries specific local knowledge of "Smart Bin" monitoring activities, which include a pilot program on the commercial recycling line of business in the City of Mission Viejo. The partnership between Waste Management and Enevo provided firsthand experience in public education, deployment, routing, monitoring, and servicing sensor -based recycle bins. Through this program, Waste Management collaborated closely with Enevo staff to fine-tune the logistical requirements of blending dynamic algorithm -based routing with our advanced custom routing software, eRoute Logistics (eRL) to determine how best to sequence services and route breaks to minimize vehicle miles traveled. Waste Management is uniquely positioned and prides itself for our ability and dedication to innovation. As such, our proprietary Onboard Computer Unit (OBU) allowed for the exchanges of electronic information to the Envo system, including synchronized messaging, turn -by -turn directions, route sheets, account notes, and road conditions with our GPS unit within the OBU being able to transmit real-time location information for each vehicle, while building an electronic trail documenting route location and service delivery. In real time, our Route Managers monitored the Driver's adherence and any deviations via the Onboard Computing System Dispatch (OCSD) application. In addition, two-way This proposal is printed on 100% recycled paper 48 City Issued Page Number for Reference (Waste Management Proposal): Page 51 of 435 radios allowed for the driver to verbally communicate with Central Dispatch and Customer Service. Each day we analyzed thousands of route metrics, which include fill levels, service history, collection adjustments, on -route and off -route miles, hours, idle time, lifts, break -off points, and payload at break -off. Furthermore, WM has experience utilizing new vehicle propulsion technologies, including CNG and Hybrid trucks, including many areas around the county that are currently utilizing on -board scales. We welcome the opportunity to further discuss these possibilities for the City of Tustin. Dynamic Routing Designing routes to enhance your service experience and minimize collection impacts With more purchases being made electronically, many of us have started tracking the status of our deliveries online and for the first time, we've had visibility into the complex logistics behind each shipment. When we are anxious to receive a package, we watch every stop from the point of intake, to transfers at regional distribution centers. Just as we depend on mail carriers to deliver packages on-time, customers depend on Waste Management to collect their waste and recyclables safely, efficiently and on-time. Behind the scenes, we meet these customer expectations with the help of our state- of-the-art software and technology. We use eRouteLogistics° to build and maintain our routes and Plan Versus Actual (PvA) technology to manage collection routes in near real time. In addition to ensuring material is collected on-time with fewer missed collections, our route management systems benefits the City of Tustin through: • Less Wear and Tear on City Streets - Designing and utilizing the most efficient W routes means lower costs for customers, less wear and tear on city streets, and the ability to avoid heavy traffic patterns. This proposal is printed on 100% recycled paper 49 City Issued Page Number for Reference (Waste Management Proposal): Page 52 of 435 • Safety Improvement - Routes are planned in line with company safety policies and protocols. For example, to the greatest extent possible, Waste Management routes avoid high pedestrian traffic hours at locations such as schools, playgrounds, and parks, as well as accommodating traffic patterns and traffic flow. • Environmental Savings- Operational efficiencies gained through our routing process have immediate, positive effects on the local environment. Fewer miles means reduced greenhouse gas emissions. eRouteLogistics° Used daily by our local Operations Improvement team to develop, manage and modify collection routes, eRouteLogistics° ensures that each route is well maintained and adjusted to reflect changes in service levels, customer counts, and traffic patterns. eRouteLogistics° uses specialized software and a process analysis that bases routing and rerouting on: • Travel distance • Travel time • Disposal and Transfer Station locations • Vehicle weight capacity • Collection time windows • Waste streams eRoute Log istics° displays customer locations in a user-friendly map through a variety of coloring and labeling options and allows users to visualize existing and future routes. Updated in near real-time eRouteLogistics° enables our route managers, drivers, dispatchers and customer service representatives to resolve any questions or concerns our customers or municipal partners may have concerning routes. W WASTE MANq[IEMENT This proposal is printed on 100'% recycled paper 50 City Issued Page Number for Reference (Waste Management Proposal): Page 53 of 435 This web -based application integrates with our billing and customer database, Mid -Atlantic Services (MAS). MAS provides daily updates to eRouteLogistics to capture new customers and service level changes. WM currently utilizes eRouteLogistics R13.4, which features mapping capabilities A b M' f ' B' wt FY R �, :,.r. ham- - supporte y ,t..1 -F4-t s ung Maps technology. Mapping is automatically updated via Bing Maps to reflect road changes and new community developments. Cloud Based Data Plan Versus Actual (PvA) Technology - Serving you better by managing route progress in near real-time Using our Plan Versus Actual (PvA) technology, route managers and drivers can virtually track every stop on a route. By following the same route order each service day, we create consistency and increased customer satisfaction. With their onboard tablets, our drivers update the status of each container as it is collected. Using this data, PvA technology displays how closely each driver follows their route, where delays of more than ten minutes occur, and each time the driver has to deviate from the planned route. Fewer Missed Collections This route information, including collection statuses, is shared almost instantly with our customer call center, so that when a customer calls, our customer service representatives have visibility to the status of collections occurring on that customer's specific route. If a collection has been missed we can remotely view the w This proposal is printed on 100% recycled paper 51 City Issued Page Number for Reference (Waste Management Proposal): Page 54 of 435 details to understand the root cause and immediately recover the collection. This level of data and route management dramatically decreases missed pick-ups in the communities we service. The below graphic shows the PvA tracking for an actual route. The route order is denoted by the blue squares (representing each account on the route). The order serviced is denoted by the orange squares (based on when the driver "statuses" the stop, meaning, completed the pick-up). W. Logistic zlte of SpA. - Plan Vs. Actual I..a.,.o.n LOB Date J RESIDENTIAL J 1129;2016 Route V4FA. Charles Carrell J IGS' MP So— Tables C..Oia— C1wb Jnnp le Lacanon Pt - Rom P.crRe Loations - _ r Everts Sree"tiP ®O®O I. TH of Dai':05:41 Mimation $Pett 0.25. 0.5& 1. Z. 4z & _Shaw trete for time Wore Start Ttme .i.�n.. End Time. iLgO,.,s Saom Estimated Distance lmf}: m ::,'t.Y�.ce Cwpvticn •30ta XERE Total Lilts: Totd Yards: T-15tco.: Nelehborhood kolym 05:41 15:56 35.35 741 365 710 More Accurate Commercial Services Commercial settings can sometimes be challenging to serve. Business addresses and container locations do not match up. Using a link to the in -truck computer tablet, the route manager can overlay the driver's route onto Bing aerial maps, to identify the commercial customer's account location versus where the container is located on the property. This can assist drivers to avoid missed pickups in confusing settings. This proposal is printed on 100% recycled paper 52 City Issued Page Number for Reference (Waste Management Proposal): Page 55 of 435 Real Time Flexibility to Ensure On-time Collections We also know that not every day goes smoothly. Traffic can slow a driver on their route. A sick driver's route still needs to be serviced. Route managers and dispatchers can take a portion of a route, or an entire route, divide it up among other trucks, and seamlessly drop those stops onto the other drivers' tablets. This puts the customer first, allowing us to quickly react to all situations. It's all about getting the recycling, compostables and garbage collected as expected every day. With the help of our route management technologies, our drivers, route managers and customer service team work together to meet your service expectations of on-time collections delivered in a safe and efficient manner day -in and day -out. Waste Management - Online WM.com, a web -based, self-service system allows our customers to manage their accounts, request services, report issues, and view the estimated time of service based on the current location of their collection vehicle. W This proposal is printed on 100% recycled paper 53 City Issued Page Number for Reference (Waste Management Proposal): Page 56 of 435 Vehicle Fleet WM is committed to reducing emissions wherever we provide service and will operate vehicles to improve the quality of life, including air quality. As such, one of our primary strategies for reducing emissions is to transition our fleet of 18,500collection vehicles from diesel to cleaner -burning natural gas. In fact, we've been a pioneer in natural gas since the early 1990s. Today, we have more than 6,000 natural gas collection trucks on the road, which makes us the largest private vocational heavy-duty fleet user of natural gas in the nation. • We produce fuel—both liquefied natural gas (LNG) and compressed natural gas (CNG)—from our Landfill Gas to Fuel Processing operations. • All WM Collection Vehicles, including tractor trailers used for roll -off containers, will be eight model years old or newer and meet or exceed requirements set by SCAQMD Rule 1193 as of January 1, 2017. • We inspect our vehicles daily to prevent leaks from the power train, truck body and collection vessel. • WM vehicles will be maintained in good repair, will be washed weekly or more often as needed, and will present an attractive, professional, uniform appearance. • WM vehicles will be identified clearly as a franchise hauler for the City, with the City's Customer Service contact information prominently displayed. This proposal is printed on 100% recycled paper 54 City Issued Page Number for Reference (Waste Management Proposal): Page 57 of 435 Most Cast Effective$144 $190 NOx Emissions *e 00 0 Natural Gas Diesel Reductions Teiila00'y'V SGS[ ¢ _'i r". 7a�hn:; NOx Re When comparing the cost per ton of NOx NOx Reduced reduction, natural gas refuse trucks are: 2,141 lbs 26%". 5, a revolutionary natural gas engine was certified by the +J 5 EPA and CAS more cost effective than diesel to a level 90% below the EPAs current exhaust standard These calculation, assume the full cost to der'ov the cleanest commercially available trucks for each fuel type We continue to expand this fleet with up to 90 percent of new trucks purchased in 2015 running on compressed natural gas (CNG). For every diesel truck replaced with natural gas, we reduce our use of diesel fuel by an average of 8,000 gallons annually and GHG emissions by 22 metric tons per year, which equates to a 21 percent GHG emissions reduction per truck. Natural gas -fueled trucks are also quieter than diesel and cut smog -producing nitrogen oxide emissions by up to 50 percent compared with the cleanest diesel trucks. In total, we've invested more than $1 billion in natural gas transportation innovation over the last two decades. MOT MZ ---- r-•-- --- -- - -- — -- — •- - —c gas (RNG) is a natural gas produced from biogas generated at landfills or anaerobic digesters. In total, nearly one third of our fleet uses biogas and 100 percent of our fleet in California runs on renewable natural gas. Nationwide, 36 percent of our natural gas fleet runs on biomethane. Hybrids are another means of reducing emissions in our fleet. In recent years, we have been transitioning diesel -powered bulldozers, which are important pieces of equipment used at our landfills, to diesel-electric hybrid machines. Currently, we operate the world's largest fleet of Caterpillar D7E bulldozers, which run on a smaller diesel engine powered by an electric generator. Our 30 diesel-electric bulldozers burn nearly 50 percent less fuel per hour than their predecessors. This proposal is printed on 100% recycled paper 55 City Issued Page Number for Reference (Waste Management Proposal): Page 58 of 435 Finally, we work with the U.S. EPA's SmartWay Transport Partnership, which assists companies seeking to make improvements in their fleets' environmental performance and provides models for tracking fuel consumption and efficiency. We have been a member since 2010 and were the first company with a vocational fleet (e.g., construction, utility, refuse vehicles) to become a SmartWay Partner. Waste Management's natural gas trucks that will be used to service the City of Tustin are powered by new near -zero emission engines. Waste Management helped pioneer this new engine, the ISL -G Near -Zero, with Cummins Westport. The ISL -G Near -Zero is the cleanest heavy-duty engine ever certified by the California Air Resources Board and the United States Environmental Protection Agency. In another effort to improve air quality, the engines automatically turn off after five minutes of idling to further reduce emissions conserve fuel. Moreover, Waste Management is proud to provide the City of Tustin light weight vehicles for commercial and residential recycling routes. These 3 -axle vehicles are approximately 1,700 pounds lighter than our 4 -axle trucks (which are approximately 36,400 pounds). This weight and size difference equates to fuel savings and less wear and tear on city streets. Our vehicles are Autocar ACX, Cummins ISLG-NZ, Allison Automatic Transmission with Amrep Compaction bodies. Currently, Waste Management of Orange County is deploying these 3 -axle light weight vehicles in the City of Laguna Beach. A total of six (6) 3 -axle commercial recycling vehicles and three (3) 3 -axle residential recycling vehicles will be utilized within the City of Tustin. Collection Equipment - Safety Performance Standard Et Preventative Maintenance We understand that the safety, cleanliness, and overall image of the customer sites we serve are impacted by the condition and performance of our fleet. We know that properly maintaining our fleet helps us maintain a continuous and outstanding level of collection services that protects the health, safety, and welfare of the City. Our team of mechanics and other operations personnel possess hundreds of combined experience hours. This proposal is printed on 100% recycled paper 56 City Issued Page Number for Reference (Waste Management Proposal): Page 59 of 435 Our Preventive Maintenance Program establishes a standard to minimize vehicle failures by monitoring the current condition of the equipment and correcting defects before they develop into safety concerns or costly repairs. The program establishes a systematic procedure to inspect, lubricate and maintain all vehicles owned and/or operated by Waste Management. We perform quality control audits and self -inspections for compliance of our maintenance programs, enabling us to identify areas of improvement and correct deficiencies. These procedures reduce breakdowns and accidents within our fleet and provide us with trouble-free, safe, and efficient operations. Our objective is to provide the City with the safest, cleanest, and most reliable operating vehicles. The Preventive Maintenance Program for collection operations is based on vehicle iop-by-hours, and/or days- If severe operating conditions exist, the area fleet manager may provide a written request to increase preventive maintenance service intervals for a specific site. In addition to our Preventive Maintenance Program, it is of utmost importance that our collection vehicles are always in clean condition. It is our corporate policy not to allow any collected materials, oil, grease, or any other substances blow, fall out, escape, or leak from our vehicles and to verify on a regular basis that all parts and systems operate properly and are maintained in excellent condition. We utilize various technologies within each truck to identify if additional maintenance is required. Before each shift, drivers are required to check their vehicles and report any items that may need servicing. Driver feedback and our in-house maintenance crew are also responsible for identifying and scheduling vehicle maintenance or W This proposal is printed on 100% recycled paper 57 City Issued Page Number for Reference (Waste Management Proposal): Page 60 of 435 repair. If a driver experiences an issue on the road, he or she calls into dispatch immediately to report the problem. Our in-house maintenance shop will dispatch a mechanic out to the driver immediately to make the necessary repairs. If a repair cannot be made on the road, the driver returns the truck to the maintenance yard and uses a replacement truck to complete their route. This gives us the ability to service the City without compromising pickups, which would regularly depend on how long it takes for truck repair. In addition, we have the necessary reserve equipment available to immediately activate replacement vehicles, if needed. • Our Environmental Compliance Database assigns tasks related to site safety and maintenance to site management • Site leadership complete daily inspections of each vehicle and facility to ensure it is maintained in a clean, safe and sanitary manner reporting any items out of standard are scheduled for repair • All site managers participate in a weekly safety call where site safety and status in the Environmental Compliance is covered • All collection vehicles meet the clean fuel vehicle standards using CNG or LNG fuel and are in compliance with SCAQMD • Daily Driver Inspections - before and after each shift, drivers are required to conduct a standardized safety and maintenance check of vehicles and report on any items that may need servicing. • Preventive Maintenance Intervals - these intervals are based on vehicle or equipment utilization by hours and/or days. Intervals are increased in the frequency in areas where severe operating conditions exist (e.g. extreme temperatures, poor road conditions, etc.). • Fluid Sampling and Filter Changes - our program also requires scheduled fluid sampling and filter changes at specified intervals • Leak Prevention - we ensure that at no time are any collected materials, oil, grease, or any other substances blowing, falling, escaping or leaking from vehicles and that all parts and systems operate properly and are maintained in excellent condition. This proposal is printed on 100% recycled paper 58 City Issued Page Number for Reference (Waste Management Proposal): Page 61 of 435 Please see below for a breakdown of our world class vehicle safety: • Drive Cam - Monitors driver actions and behavior while operating the truck. Forward facing camera is invaluable for use in evaluating driver reaction to various traffic conditions and accident prevention, as well as accident investigation. • Backup Camera - Provides in cab, wide-angle view of the area behind the truck whenever the truck is placed in reverse gear. Actively reduces potential for backing accidents and enhances pedestrian safety. • Electric, Heated Rear View Mirrors - Provides fog and frost -free view on both sides of the truck. Mirrors are adjustable electronically from the driver's seat to provide an unrestricted view of the sides and rear on the truck. Driver does not have to leave the cab to make adjustments. • Bus -Boy Mirrors - Angled convex mirrors located on the front of the truck allowing the driver an unrestricted view of the area immediately in front of the truck. Especially valuable when children and/or adult pedestrians are present. • Trapezoidal Side Lights - Floodlights located about halfway down } the side of the body that cornes on when the tFuEk i�ifted to reveree. Bright flood lighting illuminates both sides of the truck and roadway providing an added margin of safety while backing at night. • LED Strobe Lights and Flashers - Provide the best possible rear of truck visibility for approaching motorists. Improves safety for helpers while working at the rear of residential service trucks. • Sears Air Ride Drivers Seat - Provides added comfort and excellent ergonomics for the driver. Includes eight -way adjustability including lumbar support to help reduce driver fatigue and improve overall performance. • Reflective Signage and Striping - Highly reflective rear of vehicle striping and signage to provide exceptional margin of safety and visibility when approaching trucks from the rear during nighttime hours. This proposal is printed on 100% recycled paper 59 City Issued Page Number for Reference (Waste Management Proposal): Page 62 of 435 • Heavy Duty Disc Brakes - Provide the very best stopping distance for heavy trucks in the industry. Exceeds all Federal Motor Vehicle Safety Administration requirement s for heavy motor vehicle stopping distance. • On -board Methane Detection (CNG vehicles) - WM is the only US refuse hauler that specifies on -board methane detectors in all CNG powered vehicles. Methane detectors provide immediate visual and audible alarm for potential leaks from the CNG fuel tanks or lines. This provides the highest margin of safety for our drivers, helpers and the public. • Four Braid Hydraulic Hoses - Part of Waste Management's standard truck body specification, doubling the safety margin against high-pressure hydraulic leakage. • Plastic Shovels and Brooms - Plastic shovels and brooms reduce damage to customer property while cleaning up spillage and prevent hydraulic fluid leaks in our trucks caused by tool scrapes or dings on hydraulic cylinders and valves during clean out operations at transfer stations and landfills. Driver Uniform All employees performing service for the City will wear uniforms like those shown in the photo. They will have ID badges and be immediately identifiable as Waste Management personnel. Employees wear a company issued uniform that includes a shirt, jacket, pants, proper footwear and safety vest; a complete uniform and safety vest will be worn at all times during performance of work. The uniform shirt and jacket will clearly display the company name, making each employee readily identifiable. All employees are required to employ personal protection equipment, including 6 -inch lace up steel toe boots, safety vest, and eye protection and gloves, without exception W This proposal is printed on 100% recycled paper 60 City Issued Page Number for Reference (Waste Management Proposal): Page 63 of 435 Proposed "Clean" MRF Waste Manas?ement Orange MRF -Facility Overview Waste Management's (Orange) MRF opened in March 2012 and currently processes over 100,000 tons of single stream material annually. The MRF is powered by energy saving variable speed drives, and utilizes some of the latest optical sorting equipment to effectively and efficiently recover recyclables from inbound material. Please see below for site and point of contact details: Waste Management Orange MRF 2050 North Glassell Street Orange, CA 92865 Materials Acceptance Hours: 5AM - 5PM, 5 days per week Materials Processing Hours: 24 hrs per day, 7 days per week Point of Contact: Saul Avila, MRF Manager Office: 714-685-6495 Email: mzavala@wm.com Processing Equipment The Orange MRF utilizes (2) mechanical screens to separate OCC from inbound single stream material, as well as (3) screens to separate any remaining fiber from containers and other plastic. An eddy current device is used to recover aluminum, magnets to capture tin and other metals, and a glass breaker system to recover CRV glass. In addition to these pieces of equipment, the facility utilizes 4 optical sorters to capture various types of plastic and fiber. W This proposal is printed on 100% recycled paper 61 City Issued Page Number for Reference (Waste Management Proposal): Page 64 of 435 Sort Lines In addition to mechanical and optical sorting equipment, the Orange MRF utilizes several sorting lines (containing up to 36 total sorters a shift) to further separate recyclables and remove contaminants from the single stream. The table below outlines the lines in use at the Orange MRF, along with their available sorter capacity. Sort Line .- OCC Pre -Sort Count CapacityLine Sorter 1 8 OCC Post -Sort 1 8 OCC Quality Control 1 4 News/Mixed Paper Quality Control 3 12 HDPE Plastic 1 2 PET QC 1 1 Aluminum QC 1 1 Processing and Committed Capacity The Orange MRF is capable of processing inbound material at approximately 40 tons per hour' (tph) or 600 tons per day (tpd) of residential single stream recyclables. The facility currently processes material from Waste Management serviced franchises in Orange and North San Diego Counties, as well as 3rd parties. However, of the inbound volume to the MRF only 60% of its capacity is currently committed. The table on the next page illustrates how this committed capacity is currently allocated. ' Inbound processing speed assumes inbound contamination rate less than 10% This proposal is printed on 100% recycled paper 62 City Issued Page Number for Reference (Waste Management Proposal): Page 65 of 435 Total volumes committed to Waste Management MRFs and Transfer Stations in Orange County is approximately 1,800 tons per day. The addition of Tustin's 261 tons per day would increase Waste Management's total volume to only 60% of permitted capacity. The Orange MRF will be able to handle 100% of the City of Tustin's 75 and 11 tons per day of Single Material Recyclables and Single Stream Respectively. Waste Management Sunset Environmental - Facility Overview Waste Management's Sunset Environmental (Irvine) MRF is primarily used to recover recyclable material from the commercial single stream. The VanDyke designed system has been in operation since 200X, and combines mechanical separating equipment, optical sorting technology, and manual sorting capabilities, to produce high-quality recycled product. Processing Equipment The Sunset Environmental MRF utilizes (1) mechanical screen to separate OCC from inbound commercial and residential single stream material and (1) optical sorter that can be programmed to capture mixed paper and/or another desired recyclable material. Sort Lines In addition to mechanical and optical sorting equipment, the Sunset Environmental MRF utilizes several sorting lines (containing up to 7 total sorters a shift) to further separate recyclables and remove contaminants from the single stream. The table on the next page outlines the lines in use at the Sunset Environmental MRF, along with their available sorter capacity. This proposal is printed on 100% recycled paper 63 City Issued Page Number for Reference (Waste Management Proposal): Page 66 of 435 Processing and Committed Capacity The Sunset Environmental MRF is capable of processing inbound material at approximately 13 tph or 175 tpd of commercial single stream recyclables. 96% of the inbound recyclable material is received from WM-served franchises, with the remaining inbound coming from 3rd parties delivering baled and loose source separated material directly to the facility. Based on current inbound volume commitments, the Sunset Environmental's Commercial Line is only at 41% of its full capacity. The table on the next page illustrates how this committed capacity is currently allocated. Given the facility's permitted capacity of 3,000 tons per day, ability to run twenty- four (24) hours per day, seven (7) days per week, if necessary, and current transfer station inbound volume, the Sunset Environmental MRF has significant capacity available to handle anticipated City of Tustin commercial single stream volume. This proposal is printed on 100% recycled paper 64 City Issued Page Number for Reference (Waste Management Proposal): Page 67 of 435 Material Destinations Please refer to the table below for proposed destinations of recycled material. Note that these destinations are fluid and based on current market viability. MaterialMaterial Schupan Beverage Container Recycling Aluminum Ekman Recycling Aluminum Schupan Beverage Container Recycling Aluminum Schupan Beverage Container Recycling Aluminum Strategic Materials Glass Ecology Auto Parts Metal Kousa International, LLC OCC Ralison International, Inc. OCC Ralison International Inc. OCC Cycle Link (Usa) Inc. OCC Tierra Verde Industries Inc. OGWR Viramontes Express OMAN Frank R. Bowerman Landfill OMSW Potential Industries ONP Emami Paper Mills, Ltd. ONP Genesis Resources ONP Yao Yang Enterprise LLC ONP Yao Yang Enterprise LLC ONP County Sanitation Dist No 2 Of Los Angeles County OOW Metis International, Inc. PET Mings Resource Corporation PET and HDPE Mings Resource Corporation PET and HDPE Tzeng Long USA, Inc. PRT Force Recycling Tin Force Recycling Tin This proposal is printed on 100% recycled paper 65 City Issued Page Number for Reference (Waste Management Proposal): Page 68 of 435 Proposed Construction and Demolition (CEtD) Facility: The following facility will be used to process Construction and Demolition Debris from the City of Tustin: Sunset Environmental Material Recovery/Transfer Station 16122 Construction Circle West Irvine, CA 92606 Permitted Tons/Day: 3,0002 Materials Acceptance Hours: 5AM - 10PM, 7 days per week Materials Processing Hours: 24 hrs per day, 7 days per week Point of Contact: Mario Zavala Salcedo, MRF Manager Office: (949) 451-2600 Cell: (562) 824-0273 Email: mzavala@wm.com Sunset Environmental MRF (CEtD Line) - Facilities Overview In addition to a commercial line used to process single stream material, the Sunset Environment MRF also utilizes a custom system to recover recyclables from inbound construction and demolition debris (CEtD line). The custom CEtD line, designed by Kraus Manufacturing (now a division of CP Manufacturing), was built in 2007 and later enhanced in 2009 (new infeed conveyor) and 2016 (relocation of fines screen) to improve overall performance and safety. In 2017, the CEtD line processed over 45,000 tons of inbound CEtD material at a diversion rate of 70%. While this level of diversion meets the current CALGreen CEtD diversion requirement of 65%, Waste Management's plans to increase that rate to at least 75% by 2020 includes a focus on education and outreach (to reduce '- Includes Inbound Single Strearn, Transfer Station and C&D volume This proposal is printed on 100% recycled paper 66 City Issued Page Number for Reference (Waste Management Proposal): Page 69 of 435 contamination), exploring additional markets for material diversion, and continued investment in economically viable technology advancements as they become available. Processing Equipment and Sorting Line The Sunset Environmental C&tD Line utilizes (1) mechanical screen to separate fines from C&tD material. The screen is located immediately after the infeed conveyor. Dirt and other small material that do not fall -through the fines screen, are then carried to a single sorting line equipped with (8) sorting stations. At these stations wood, ferrous metal, concrete and other divertible material are recovered by up to (8) sorters. Any material not recovered by the end of sort line exits the system as residue. Processing and Committed Capacity The Sunset Environmental MRF C&tD Line is capable of processing inbound CEtD material at a rate of 22 tph or approximately 330 tpd. Based on current inbound volume commitments, the CEtD line is currently at 38% of its overall capacity. The below table illustrates how this capacity is currently allocated. Inbound Source Committed Tonnage Committed Tonnage (Daily) (Annual) .. Franchises V MIM Given the overall facility's permitted capacity of 3,000 tons per day, ability to run 24/7 if necessary, and anticipated inbound transfer and single stream volumes, the Sunset Environmental MRF has significant capacity available to handle future City of Tustin CEtD material. W This proposal is printed on 100% recycled paper 67 City Issued Page Number for Reference (Waste Management Proposal): Page 70 of 435 Proposed Bioengineered Feedstock Facility: As the nation's leading environmental services provider, Waste Management is committed to finding innovative solutions to ensure waste no longer goes to waste. In Southern California, Waste Management is paving the way through its CORe° process, which is a proprietary process that uses food waste to create an Engineered Bio -Slurry (EBSTM) organic slurry that can be used to generate renewable, green energy through co -digestion at municipal wastewater treatment plants. Currently, Waste Management's CORe° produced (EBSTM) is being used by the Sanitation Districts of Los Angeles County (LACSD) at their joint water pollution control plant in Carson, CA, where it is added to the plant's anaerobic digestion system to increase the production of biogas (methane). The project converts food waste into renewable biogas each day, which is used to generate electricity. Every ton of food waste we recycle through the CORe° process is equivalent to eliminating CO2 emissions from 30 cars on our Southern California roads. As one of the most innovative food waste recycling solutions, the CORO provides an avenue to meet California's 2020 goal of 75% landfill diversion (AB341) and the State's organics waste recycling mandates (AB1826). The CORe° enables Waste Management to provide its customers with a cost-effective alternative for diverting food waste from disposal and to participate in a new and exciting sustainable technology. By taking part in our food waste recycling program, you are doing the right thing for both your business and the environment. Processing System • Removes contaminants from product • De -cases plastic and metal containers • Creates a consistent slurry for energy generation • Reuses 100% of wash down water • Utilizes carbon filter and misting system to control odors This proposal is printed on 100% recycled paper 68 City Issued Page Number for Reference (Waste Management Proposal): Page 71 of 435 Acceptable Materials The CORe° system can accept all commercial food waste including meat, dairy, eggs, fish, fruits, vegetables and bakery items from supermarkets, restaurants and institutions. We also accept incidental amounts of plastic, metal, paper and cardboard, such as packaging materials. Non -Acceptable Materials • Glass, rubber, ropes, wires, polystyrene foam • Wood It large amounts of yard waste • Cleaning supplies, chemicals, bulky items, trash Please see below for site and point of contact details: Waste Management CORe° Orange Transfer Station 2050 N Glassell Street Orange, CA 92865 ACA 1=7411 JA7G L.ToUi F-1 S•19l"l-i�►��•��.»:ti�1'i�•�i1'i•:•�Q�e�w�����C�a�► Materials Processing Hours: 24 hrs per day, 7 days per week Capacity: 125 Tons/Day Point of Contact: Kevin Mattson, Organics Project Development Manager Cell: (213) 215-0956 Email: kmattso2@wm.com This proposal is printed on 100% recycled paper 69 City Issued Page Number for Reference (Waste Management Proposal): Page 72 of 435 Waste Manaeement CORe° 2017 EBS Tonnaee Please see below for information on Los Angeles Sanitation District: LA County Sanitation District Waste Water Treatment Plant 24501 S Figueroa Street Carson, CA 90745 Capacity: 40, 000 Gal/ Day Point of Contact: David Czemiak, Facility Manager Direct: (562) 908-4288 ext. 2442 For further information, please refer to Appendix II, 2017 Solid Waste Permit - Waste Managemen t CORe Facility, Appendix III, LACSD Interim Agreement - Waste Management, and Appendix IV, CORe Agreement Letter - Waste Management. w w„=.E matia�EM��. { LACSD EBS' Acceptance Facility This proposal is printed on 100% recycled paper 70 City Issued Page Number for Reference (Waste Management Proposal): Page 73 of 435 Proposed Composting Facility Waste Management is proposing the utilization of Tierra Verde Industries EcoCentre (TVI) for the processing of yard trimmings. Facility information can be found below: Tierra Verde Industries EcoCentre 8065 Marine Way, Planning Area 51 Irvine, CA 92618 Waste Type: Food Wastes, Green Materials, Wood Waste Permitted Capacity: 3,000Tons/day Total Acreage: 78.8 Acres Point of Contact: Kris Kazarian (949) 551-0363 In addition, Waste Management has secured processing capacity at Agromin Chino Green Material Composting Operations (Agromin). Facility information can be found below: Agromin Chino Green Materials Composting Operations 8100 Chino -Corona Road, Chino, CA 91708 Waste Type: Green Materials and Wood Waste Permitted Capacity: 200 Tons/day Total Acreage: 5.00 Acres Point of Contact: Mike Zwerner (805) 807-0677 These facilities have the ability and capacity to also process food waste, however Waste Management's preferred method of organic (food waste) collection would be through source separation and processing via our Centralized Organics Recycling (CORO) facility. Please refer to Appendix V, TVI Agreement Letter - Waste Management and Appendix VI - Agromin Agreement Letter - Waste Management, respectively, for TVI's and Agromin's agreement letters. This proposal is printed on 100'% recycled paper 71 City Issued Page Number for Reference (Waste Management Proposal): Page 74 of 435 Proposed Anaerobic Digestion Facility: Waste Management has secured sufficient capacity with Agromin to process co - mingled green waste and food scraps. Agromin has approximately 5,200 tons of green waste allocated annually for the City of Tustin, with approximately 10% of this capacity reserved for food waste (520 tons/year). Facility information can be found below: Agromin Chino Green Materials Composting Operations 8100 Chino -Corona Road, Chino, CA 91708 Waste Type: Green Materials and Wood Waste Permitted Capacity: 200 Tons/day Total Acreage: 5.00 Acres Point of Contact: Mike Zwerner (805) 807-0677 In addition, Waste Management is currently exploring anaerobic digestion opportunities in the Southern California market area. Please refer to Appendix VII, Boston Group Waste Email Agreement - Waste Management, and Appendix VIII, High Desert Compost Vegetative Material Composting Facility Permit for further information regarding our most recent efforts exploring feedstock options for a planned anaerobic digestion facility in Adelanto, CA with Recycling Innovations, LLC. This proposal is printed on 100% recycled paper 72 City Issued Page Number for Reference (Waste Management Proposal): Page 75 of 435 Implementation Plan As the saying goes, you don't get a second chance to make a first impression. At WM, we are acutely aware that the City will be relying upon its contractors to make a positive first impression during the transition period by providing a professional and positive experience for all customers. We bring to this effort the cumulative experience, knowledge and dedication of our entire team, local and affiliates. Our goal is to show customers that the new Franchise is adding value to their current service. WM's Transition Team leaders will meet with the City's Transition Team to obtain direction and to discuss planning and fatal flaw/risk analysis. Thereafter, we will meet with the City on a weekly basis, at a minimum, to review progress and risks until the City determines the meetings are no longer necessary. We have decades of transition experience going as far back as the 90's when several local jurisdictions converted to automated multi -cart systems. Every one of the more than 80 franchises in Southern California have gone through some level of transition as we have adapted our service delivery to accommodate changes in collection methodology, regulations, technology, waste composition, customer behavior and In addition, we took over service operations in Laguna Woods, California City, Ridgecrest, Palmdale, and Santa Clarita from previous haulers and we implemented recycling collection and multi -container systems to more than one (1) million customers in Southern California. We successfully converted several areas of Southern California from open market to a franchise system. We also transitioned dozens of franchises from manual to automated collection systems requiring changes in customer behavior, routing, staffing, collection equipment and equipment in the field. Outreach and Public Education Strategy/Training We believe that communication is the key to a smooth and hassle -free transition for the customer. In addition to the expansion of the use of advanced technology in basic W This proposal is printed on 100% recycled paper 73 City Issued Page Number for Reference (Waste Management Proposal): Page 76 of 435 service delivery, recycling will become a part of every customer's daily routine, and organics will be diverted at unprecedented levels. In order to help customers appreciate the value of the new program and in order to get their "buy -in" for expanded diversion requirements, proposers must have the capability to implement a sophisticated, comprehensive Outreach, Education and Training campaign over the entire term of the contract. We also see many unique advantages to executing on the proposed outreach and education approach to work towards the City's waste goal. Drawing on data in the field will offer the City and its staff real-time, effective and efficient outreach and education. It will assist the City in delivering equitable services, data and technology across the zones. It also has the potential to reduce staff hours on collecting and analyzing data. Strategic discussions using accurate data will drive accountability and continuous improvement. The more we understand the waste stream and the customer segments the more we can customize our public education and outreach activities so they are more targeted and effective. According to a 3rd party study conducted, consumers are still confused about what is recyclable. Social science researchers are finding that awareness and education alone do not lead to behavior change. People do not change their behaviors because it is "the right thing to do." People do change their behaviors when the benefit to them outweighs the barriers to changing behavior. Overcoming the barriers by using incentives, direct outreach, simplifying the messaging and communication to customers is the core of our approach. Incentives should focus on what will overcome the barrier for each business type. Incentives will vary based on a number of factors, including business segment and size. Incentives that have proven to be successful at reducing disposal include demonstrated cost savings, peer pressure, on-site logistical assistance and employee training support. Customers will see many advantages to the innovative outreach in the field including optimized collection services and resulting cost savings, enhanced customer service, This proposal is printed on 100% recycled paper 74 City Issued Page Number for Reference (Waste Management Proposal): Page 77 of 435 maximum diversion, and custom recommendations, reporting, and progress tracking. Together these services provide transparent tracking and reporting and efficient ongoing outreach and customer service delivery. Below are a few of the methods used to advertise and promote our recycling programs focus on engaging customers and creating value for recycling. Community Kick Off Meeting Prior to the beginning of the Contract, we will conduct a community meeting to introduce residents, multifamily residents, businesses, commercial establishments and industrial customers within the City of new programs and service offerings • At least two weeks prior to the scheduled community meetings, WM will notify all customers of the upcoming meeting by written notice delivered either via US Mail or a door-to-door service. • By answering residents' questions and introducing new value-added services in person, we aim to make customers comfortable and well informed about any Collection containers and public education materials will be on-site giving customers the opportunity to see the services available to them first hand. Additional informational meetings will be held as needed during the life of the contract. Welcome Package Once awarded the contract, we will develop a comprehensive promotional and educational materials regarding the City's services for all customers. The starter kit will include a welcome letter and service guidelines that explain new and programs and will provide instructions for container usage and along with details specific to the bulky item programs. This proposal is printed on 100% recycled paper 75 City Issued Page Number for Reference (Waste Management Proposal): Page 78 of 435 The kit will also provide information about the new contract and other special services that WM provides such as sharps, waste diversion programs, walk out services, collection tags, new programs, additional container ordering, temporary bins services and contact information for WM, as well as will contain information related to cart placement and parking restrictions. Residential Newsletters Waste Management will produce regular newsletters each year educating residents about recycling and bulky item options within the City. In addition, the City will have discretion to dictate article topics, or WM can produce articles on topics such as recycling tips, waste reduction, HHW, seasonal recycling programs and more. Cart Tags Waste Management proposes the launch of enhanced cart tags in both English and Spanish with colorful pictures and descriptions of proper waste and recycling behavior to ensure residents know exactly what to do with materials in the future. Picture samples are provided for each commodity (refuse, yard waste and recyclables) to assist residents in properly disposing of materials and educating them on how to properly disposal of un -permitted waste while providing contact information should they have any questions Identifying, Contacting and Setting up Customers for Service Our outreach strategy is a community-based social marketing (CBSM) process that starts with obtaining as much customer and community data as possible. We will use the data we gather and basic transition and on-going outreach messaging and material will be developed from the data we gather from the community and from proven CBSM tactics to develop and implement a comprehensive transition and on-going education and training initiative that utilizes multimedia and personal contact to inform all customers, and the community at large, about the purpose, benefits and advantages of the new Franchise services. Additionally, we fully inform all customers about the service, billing and payment details of the Franchise and its programs. This proposal is printed on 100% recycled paper 76 City Issued Page Number for Reference (Waste Management Proposal): Page 79 of 435 • We will compare and merge the list of businesses with the account list provided by the City to establish a baseline of account information. Then we will obtain as much account information as possible from current haulers to compare and merge with the baseline account information into a consolidated account list. We will also investigate any discrepancies or incomplete information in the consolidated account list by directly contacting customers and performing site visits, as necessary. Prior to the service start date, we will use the consolidated account list to create "preliminary accounts" in the WM system for every customer which will include billing addresses, service addresses, service levels, special service requirements and rates to be charged. We will initiate a "Customer Needs Assessment" to obtain specific service information. • WM will contact all customers to inform them of the service benefits available through the Franchise, their projected service levels and rates, payment options, account access options, billing rules, problem resolution and inquiry contacts and other processes. Customers will be able to view their account information online via WM's city -specific website and request changes. We will information. • We will utilize a variety of media paths to inform potential customers who are not on any list how to contact WM to set up service. • We will field a surplus of additional customer service representatives, billing specialists, IT team members, field response and service delivery drivers and other staff members prior to the service start date in anticipation of an initial spike in customer requests and inquiries, and throughout the Transition period as necessary. W This proposal is printed on 100% recycled paper 77 City Issued Page Number for Reference (Waste Management Proposal): Page 80 of 435 Technology and Business Processes used during Transition • Transition Checklist: we will create a transition checklist to document all transition plan steps and tasks, assigns responsibility for task completion to the appropriate team and establishes due dates. • Daily and Weekly Transition Status Meetings: WM Transition Team Leads will confer on a daily basis to review customer contacts, container delivery, service delivery, call center performance and overall effectiveness and quality of the transition. On -the -spot adjustments can be made because the decision -makers are together. • Adjustable Staffing: We continuously monitor performance of all teams during transitions using our comprehensive metrics tracking programs. The information allows us to add or redeploy staff to address any issues or challenges. Our continuous recruiting, hiring and training during transition allow us to swiftly add personnel to the effort. • Increased Call Volumes: High call volumes will be covered by our additional transition call center staff, with overflow fielded by affiliate WM call centers. Moreover, team leads, digital care reps and customer experience coordinators provide additional back-up. • "Code Red": Our code red resolution process is expanded during transition to provide one-hour response to customers with issues to determine the swiftest route to resolution. • On -Site Response: Service delivery supervisors attend on-site visits regularly and as needed for immediate resolution. This proposal is printed on 100% recycled paper 78 City Issued Page Number for Reference (Waste Management Proposal): Page 81 of 435 Best Practices providing advantages to the City Our Service Delivery Optimization (SDO) program is a suite of procedures, technology, and training that we have developed from the best service delivery practices of the industry and our affiliated facilities across the nation. The program delivers outstanding customer service by integrating elements such as: • Lean yard layouts and inbound/ outbound driver processing. • Efficient tools and procedures for routing and dispatching. • Standardized roles and priorities that focus on developing employees. • Daily structured site meetings to openly discuss safety and customer service. • Accountability of field personnel. • We have a mature local organizational structure that continuously develops more effective methods to ensure consistent, quality service. • Our "Mission to Zero" program delivers industry-leading safety to protect both our employees and our customers. • We have created a best -in -class maintenance program to protect our employees, our customers and our communities. • Our business processes use Trury integrated ill ormation systems and vetted field service technology— including onboard computing, GPS, digital image capture, and video recording, to deliver timely, complete, and efficient service. We specialize in cost efficient, vet flexible and responsive, staff level management Our processes ensure full coverage at the lowest possible cost. Every week we develop an efficient staffing plan that incorporates restrictions on hours of service. For front -load services we use our Efficiency Management and Planning tool to form a staffing plan based on planned work, including specialized customer service needs. This proposal is printed on 100% recycled paper 79 City Issued Page Number for Reference (Waste Management Proposal): Page 82 of 435 For roll -off services we use our Roll -Off Capacity Planner to develop a staffing plan that is based on scheduled work and an analysis of historic unscheduled work. We staff at least one relief driver for every ten drivers to provide reliable service in cases of unplanned events such as illness, weather, or traffic delays. We also move staff or tasks from one hauling site to another when necessary to make sure all services are performed regardless of unexpected events, and plan and track time off over a twelve-month window using our Time -off Planning Service (TOPS) to assure proper staffing while also accommodating employee needs. Procedures for Addressing Customer Inquiries and Complaints Durine the Transition • Our Customer Service Team is in place and will be trained on the particular needs of the City. • We use a proprietary web -based Knowledge Management Tool called Green Pages to track and maintain all contract information. • Green Pages contains information on all services available to customers in the City of Tustin and ensures that customer service sets up accounts with the correct information and that customers are given the most accurate and up to date information related to any services available in the City. • Immediately upon award, we will update Green Pages with the new information from the new franchise agreement. Green Pages and individual account information is accessible by field staff and customer service representatives and can be updated in real-time. • As a CSR types in the customer address, GPS based software takes the her/him directly to a map of the service area and a customized digital guide to relevant service and community information in the City. • Customer Service Center and field staff receive regular training on contract changes and program enhancements and will participate in kick off training specific to the transition. This proposal is printed on 100% recycled paper 80 City Issued Page Number for Reference (Waste Management Proposal): Page 83 of 435 Keeping Tustin Residents Informed with Informational Meetings Waste Management will hold community meetings at convenient and accessible locations to introduce residents to new service offerings. Each meeting will include a new service overview followed by an open QBtA session. Informational meetings dates will be included in all pre -implementation press releases and resident mailings. Potential locations for scheduled community information meetings, include: • Tustin Public Libraries • Community Center Senior Services Center Throughout the transition, our Public Sector team will also be available to attend Tustin City Council meetings to provided council updates and address questions from councilmembers, staff or Tustin residents. Existing and Potential Food Waste and Yard Trimmings Customers Using the City's Food Waste and Yard Trimmings customer information, WM will establish an organics customer account list to ensure that the existing organics diversion programs will continue without interruption. Prior to the start of service, ■• a ■• • • • • • • . service levels, identify site-specific considerations of accessibility and safety and to provide consulting services to help customers maximize their organics diversion. We will also create expandable organics routes to capture all existing organics customers on day one of the start of service. Implementation Timeline The timeline on the next page provides a general idea of the tasks and key dates associated with a Tustin new contract implementation. W This proposal is printed on 100'9 recycled paper 81 City Issued Page Number for Reference (Waste Management Proposal): Page 84 of 435 w was.E Ma�o�EM�.�. This proposal is printed on 100% recycled paper 82 City Issued Page Number for Reference (Waste Management Proposal): Page 85 of 435 Rol 11111 'I Ion Magog No No No 11111111, 1 INN 111111111 11 IN 111111 RONNIE mill Oil 1 lngon 8 1 I Hill UNION on loll g 1 1111 9IIIIIIIII ON 1 11'100-00 on 111111 11111111111 1111 QION= SRI on In IIIIIIIII I INN NMI 11 1111111111111 1111 1INN ON loll III IIIIIIIIII III I lemon loll ME I ,NONE NONE loom imillillilillimilli III loon 111111111111111111111 Ilion' Ill III� I� Ihlo 1111111111111111111111 Oil I loon loll IIIIIIIIIIIIIIII I Mi inn' ii _'i 11F, I This proposal is printed on 100% recycled paper 82 City Issued Page Number for Reference (Waste Management Proposal): Page 85 of 435 Collection Plan Residential Solid Waste Handling Services (Cart Collection) • Our Cart Collection Services will be carried out by highly trained, experienced drivers using CNG, CARB and SCAQMD compliant Automated Side Loader vehicles (ASL) • Residential customers will be provided carts • Collection vehicles by type of material • Recyclables will be collected in separate vehicles and transported to the Irvine and Orange Facilities • Solid Waste be will hauled directly to Frank R. Bowerman Landfill (Bee Canyon Landfill) • Refuse and Recyclables will be collected from each Cart Collection Customer on the same day once per week at the curb or at other predetermined locations as agreed to between WM and the Customer • During weeks in which holidays fall on normal service days, service following the holiday may be delayed one day and Saturday will be a standard service day • We will utilize light duty trucks to pre -position containers consistent with current service methods and will adjust as appropriate • All carts will be returned to their designated service location upon completion of service • The crew size in a typical ASL is one (1) driver - Alternatives to this standard W configuration are deployed as necessary This proposal is printed on 100% recycled paper 83 City Issued Page Number for Reference (Waste Management Proposal): Page 86 of 435 Bulkv Item Collection • Bulky Items will be collected from Residential Premises at no charge • A one (1) person crew, operating a Flatbed vehicle with a powered liftgate typically will provide Bulky Item Collection service • Certain Bulky Item collection events may require the use of Roll -offs, which we will deliver as needed • Each Residential Customer will receive a minimum of four (4) Bulky Item Collections per year, with a maximum of five (5) items per scheduled collection Commercial Solid Waste >f Recycling Handling Services • Regular Bin and Roll -off Collection Services will be carried out by highly trained, experienced drivers using CNG, CARB and SCAQMD compliant Front End Loader vehicles (FEL) and Roll -off vehicles (RO). See below for an example of our proposed commercial MSW collection truck. 21 lAf dth. 12with mirrors 313 !0 40 '2 !c '3 This proposal is printed on 100% recycled paper 84 City Issued Page Number for Reference (Waste Management Proposal): Page 87 of 435 Reporting WM will provide a "user-friendly," electronic business platform that aggregates metrics from multiple sources in an interactive dashboard for complete, accurate, timely reporting so the City can easily evaluate Waste Management's overall performance in meeting the Letter, Intent and Spirit of the Franchise Agreement. Additionally, we have a dedicated Contract Fulfillment team responsible for facilitating reporting requirements outlined in the RFP. Moreover, Waste Management is ready to meet the City's Reporting Requirements now. We electronically retain all records related to the City, tracking all required reporting information across several internal systems including MAS, Salesforce.com, Siebel, On -Board Computing (OCS), Genesys, ERoute Logistics, OCS, OPUS, DriveCam, SMART, LASER, AIMS, CMMS and Excel. These systems automatically interface with each other where appropriate. With each system, we can easily generate reports in a variety of media formats. In addition, all required data is maintained on a centralized Dell R720 server that is routinely backed up, with all data being directly transferable to the City in editable formats in real-time or per required schedules. And lastly, please see below for a snapshot of our reporting capabilities; i W This proposal is printed on 100% recycled paper 85 City Issued Page Number for Reference (Waste Management Proposal): Page 88 of 435 Feature Event System Data can be extracted from MAS through Customer Billing/ MAS custom electronic reports available in Collection CSV unless otherwise requested. Data can be extracted from OPUS Stop/ Idle Time at each through custom electronic reports Stop OCS/ OPUS available in CSV unless otherwise requested. Truck on Board Photos/ Data can be extracted from videos tracked to OCS/DriveCam OCS/Drivecam through custom customer account for W This proposal is printed on 100% recycled paper 85 City Issued Page Number for Reference (Waste Management Proposal): Page 88 of 435 incident/ accident electronic reports available in CSV recovery, empty unless otherwise requested. verification and/or extra charges Truck Changes are tracked internally by the maintenance team via an Excel Database and can be retrieved on a Vehicle Miles Traveled, monthly basis or as requested. Safety Factors collected SMART/OPUS/ Daily Vehicle Inspections are completed via GPS (Hard Stops and DriveCam/Excel in hard copy but are transferred to an Vehicle Speed), Daily Database electronic format and uploaded to a Vehicle Inspection, storage location for monitoring and Truck Changes retrieval. Data can be extracted from SMART/OPUS or DriveCam through custom electronic reports available in CSV unless otherwise requested. An incident report can be provided in Accident and electronic format using data extracted Accidents, Incidents or Injury from AIMS and DriveCam through custom Collisions Management reports available in CSV unless otherwise System (AIMS), requested. DriveCam Detailed solid resource collection reporting is available in an electronic Solid Resources format compatible with the City's Collection/Tonnage SMART/LASER/ desired format. Verification of State Eco Calculator Waste Assessments and Record of Diversion Statistics Outreach Efforts including Site Visits can be easily extracted from the electronic This proposal is printed on 100% recycled paper 86 City Issued Page Number for Reference (Waste Management Proposal): Page 89 of 435 This proposal is printed on 100% recycled paper 87 City Issued Page Number for Reference (Waste Management Proposal): Page 90 of 435 tablet (Eco Calculator) through custom electronic reports available in CSV unless otherwise requested. This data can be extracted from MAS in Service Level Changes MAS the City's desired format and readily and Reporting cross-linked to City's accounting database. From MAS, we pull detailed customizable reports including customer billing service level and gross receipts. Service Performance Standards, with and without Liquidated Damages, are tracked across a variety of electronic platforms. MAS/SMART/ Data can be extracted from each Franchise OPUS/OCS/ platform through standard and/or Administration Genesys custom reports available in standard -elect ronic—d-ata-intenge--FEDI) or - common desktop file format (XLS, ODF, TXT, CSV, etc.) . We will consolidate all franchise administration data in an electronic platform compatible with the City's desired format. OCS/OPUS/ Data can be extracted from Fleet Details DriveCam/ OCS/OPUS/CMMS/DriveCam for custom CMMS reports available in CSV unless otherwise requested. This proposal is printed on 100% recycled paper 87 City Issued Page Number for Reference (Waste Management Proposal): Page 90 of 435 City Facility Data can be extracted from the Certification Environmental environmental compliance database thru Compliance Reports and Compliance custom electronic reports available in Data Database CSV unless otherwise requested. Contract Compensation Data can be extracted from MAS thru Compliance Related MAS custom electronic reports available in Data CSV unless otherwise requested. -44 This proposal is printed on 100% recycled paper 88 City Issued Page Number for Reference (Waste Management Proposal): Page 91 of 435 SECTION 5. FINANCIAL CAABUTY Financing Capacity and Strength Please note: as a wholly-owned, indirect subsidiary of Waste Management, Inc., Waste Management Collection and Recycling, Inc. does not report financial results. All financial reporting occurs through our parent entity. As a publicly traded company, Waste Management is held to the most stringent regulations for accurate and timely financial disclosure. Revenue in 2017 was $14.5 billion, and Waste Management has an asset base of nearly $22 billion. The company generates strong and consistent cash flow and has access to an extensive line of credit. Waste Management's financial strength is the foundation for its commitment to serve its customers, perform its obligations, and protect the environment in carrying out its broad waste management services. Waste Management is a publicly -traded company. We publish our annual reports on our website. The current annual report as well as those from prior years can be Our financial reports are audited by Ernst Et Young, one of the largest professional services firms in the world and is considered to be one of the "Big Four" accounting firms. Waste Management has achieved solid investment-grade credit ratings from three major rating agencies. Most recently, the company has been assigned ratings of A- by Standard Et Poor's, BBB+ by Fitch, and Baa2 by Moody's. The ratings are based on expectations that management will maintain good liquidity, pursue a moderate financial policy, and allocate capital in a disciplined manner. The credit outlook from each agency for Waste Management is characterized as stable. Waste Management has about $8.75 billion of debt outstanding. W This proposal is printed on 100'% recycled paper 89 City Issued Page Number for Reference (Waste Management Proposal): Page 92 of 435 Waste Management's financial strength, as summarized above, gives the City of Tustin the assurance that we can and will fulfill our obligations. • Waste Management is committed and financially able to perform all operations in full compliance with applicable federal, state, and local regulations and to provide clear documentation of that compliance • Waste Management offers the most extensive network providing waste management services in North America, including: transportation, disposal, treatment, recovery, remediation, waste identification, and several other specialty services. This network enables us to provide a single source of responsibility, from transportation through disposal of waste • All new capital requirements are internally financed by Waste Management using cash flow from existing operations; our new trucks, carts, containers, and facility investments are not dependent upon the timeline and terms of third party creditors The best evidence of Waste Management's success in marketing and purchasing recyclables on a consistent basis is our track record of performance and our growth in third -party brokerage volume. Whether it was the serious market downturn in 2009 during the Great Recession or the protracted disruption of Los Angeles/Long Beach port business in early 2015, we were able to keep Waste Management and third -party tons moving without substantial backups or operational interference. Our commitment to service is perhaps the most important factor accounting for our continued growth -- 18% from 2016 to 2017 -- in third -party brokerage tons. Among the names on our list of satisfied customers are some of the largest manufacturing, retail, distribution, and printing facilities in the western U.S. including Amazon, Target, Pepsi, R. R. Donnelley, and The News Group. Our favorable track record with these and many other major scrap generators is built on a foundation of top-notch service and pricing. This proposal is printed on 100'1 recycled paper 90 City Issued Page Number for Reference (Waste Management Proposal): Page 93 of 435 Our marketing success is principally attributable to four organizational and strategic strengths: • First, our experienced sales managers have built strong business and personal relationships with our customers/end users and suppliers, and they are constantly at work satisfying our customers' ongoing needs • Second, long-term sales contracts for major grades of post -consumer recyclables serve as a cornerstone of our marketing strategy and take -away commitments • Third, with our logistical expertise and favorable relationships with customers, truckers, and steamship lines, we have creative logistical solutions to problems causing others to pile up commodity inventories • Finally, as a Fortune 200 company with $13.6 billion in total sales (of which $1.2 billion is gross recycling revenues), $22 billion in assets, and over $1.6 billion in free cash flow, Waste Management has the strength and staying power to grow our recycling business and weather protracted market downturns and volatile commodity prices Whether you are selecting an architect, landscaper, or solid waste service provider, business ethics matters. Inquiring about and evaluating potential service providers' ethical standards, policies, and safeguards is a crucial step in vendor selection. As a service provider of any type or size, long- term success is highly dependent upon establishing and supporting clear ethical standards and strict compliance with applicable laws, regulations, and best standards. Businesses rooted in ethical behavior are more successful, attract and retain the most talented employees, and build trust among their customer base and within the communities they operate. W It is truly an honor for us to be recognized for our very real commitment to integrity and doing what is right, both of which are foundational aspects of everything we do, everyday. -Jim Fish This proposal is printed on 100% recycled paper 91 City Issued Page Number for Reference (Waste Management Proposal): Page 94 of 435 At Waste Management, our leadership team has established a culture grounded in ethical practices and behaviors. At all levels, our managers guide employees to understand the ethical implications of their day-to-day decisions and lead them to decisions that are beneficial to our individual employees, our customers and the communities we serve. Additionally, Waste Management has been recognized as a World's Most Ethical Company SPHERE GOOD SMART BUSINESS PROFIT. by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices. This marks our tenth year to be recognized, underscoring the Company's ongoing commitment to leading ethical business standards and practices. Key efforts we make to support our culture of ethics, include: • Ensuring that every employee has a Code of Conduct, titled "Focus on Integrity and Inclusion" and understands how to make the right decisions in their role. The code outlines Waste Management's core values of honesty, accountability, safety, professionalism, respect, inclusion, diversity, and employee empowerment and emphasizes the need for fair and honest dealings in all aspects of the company's business • Operating an Integrity Help Line (1-800-265-9381 and an electronic reporting portal) to assist employees who have questions about a business issue or wish to report a suspected violation. This multilingual, confidential, and/or anonymous toll-free service is available to all employees 24 hours a day, 7 days a week, and 365 days a year Regularly reaching out to employees in sensitive roles to help identify situations of conflict and address issues or potential issues so that we can prevent bigger problems from developing from those situations This proposal is printed on 100% recycled paper 92 City Issued Page Number for Reference (Waste Management Proposal): Page 95 of 435 • Assessing and reviewing programs and processes to confirm all compliance programs are effective in ensuring laws, regulations, and policies are followed and to identify potential risks As we strive to be a truly customer -focused company, we want to offer services to the City of Tustin that make it convenient, efficient, and cost effective for you to do business with us. Without a doubt, doing the right thing for the right reason in the right way will help us to succeed in this goal. Community Service and Outreach Waste Management's operations in California provide vital services to homes, schools, businesses and government facilities. Waste Management has a strong involvement with the communities we serve. For one thing, our employees live, work and raise their families in these communities. But beyond that, our business improves the health and safety of communities and individuals in a very tangible way. We may be a large company with facilities that span the North American continent, but when it comes to derivering our e IJOLdt basi . The Company embraces the opportunity to be a good corporate citizen through a vigorous and growing community relations program. We are involved in local community organizations, we participate in numerous community activities and initiatives and our employees volunteer in many ways throughout their communities. After all, supporting communities - making them cleaner, safer and stronger - is what our Company is all about. Our customers are also our neighbors, associates, friends and family. The schools we serve are the same schools that teach our own children. The businesses we serve are the same businesses that serve us as customers. The hospitals, police departments, governments and civic organizations we serve are also the same ones that care for and protect the communities we live in, too. This proposal is printed on 100% recycled paper 93 City Issued Page Number for Reference (Waste Management Proposal): Page 96 of 435 For all these reasons, we have a personal interest in helping make those communities better places to work and live. It's a responsibility we take to heart. At both the national and local levels, we partner with communities in a broad variety of ways, from volunteer services of our employees to financial contributions to worthy organizations to the delivery of services for community events. In Orange County, Waste Management is proud of our track record for in-kind and cash sponsorships of local organizations, with more than $200,000 being donated and twice that much for services provided. We are also proud to be involved in the City of Tustin, with $10,500 being donated over the past two years alone. Recipients include The Exchange Club of Tustin, and Tustin Public School Foundation. Please see below for a list of organizations that were also sponsored in Orange County during the 2017 calendar year: • AMERICAN CANCER SOCIETY • ASSOCIATION OF CA CITIES - ORANGE COUNTY • CITY OF IRVINE • CLEAN TECH OC • DINE AT THE DUMP • GOLDEN RAIN FOUNDATION OF LAGUNA WOODS • GOODWILL OF ORANGE COUNTY • HISPANIC 100 FOUNDATION • HISPANIC CHAMBER OF COMMERCE • ILLUMINATION FOUNDATION • IRVINE CHAMBER OF COMMERCE • IRVINE KOREAN CULTURAL FESTIVAL • IRVINE POLICE ASSOCIATION • IRVINE PUBLIC SCHOOLS FOUNDATION • IRVINE YOUTH VOLUNTEERS INC • KIDWORKS GOLD 2017 SPONSOR • LAGUNA BEACH CHAMBER OF COMMERCE • LAGUNA BEACH ROTARY CLUB • MISSION VIEJO CHAMBER OF COMMERCE • MISSION VIEJO COMMUNITY FOUNDATION • MISSION VIEJO NADADORES • MISSION VIEJO ROTARY CLUB • NATIONAL HISPANIC BUSINESS WOMEN ASSOCATION This proposal is printed on 100' recycled paper 94 City Issued Page Number for Reference (Waste Management Proposal): Page 97 of 435 • NEW MAJORITY • NORTH MISSION VIEJO LITTLE LEAGUE • NORTHWOOD HIGH SCHOOL ATHLETIC BOOSTERS • ORANGE COUNTY DEPT OF EDUCATION • ORANGE COUNTY TAX PAYERS ASSOCIATION • ORANGE COUNTY UNITED WAY • OUR HOUSE ORANGE COUNTY • PATRIOTS AND PAWS • REPUBLICAN PARTY OF ORANGE COUNTY • SADDLEBACK HIGH SCHOOL GAUARD • SANTA ANA CHAMBER OF COMMERCE • SANTA ANA KIWANIS CLUB FOUNDATION • SANTA ANA POLICE OFFICERS ASSOCIATION • SANTA ANA PUBLIC SCHOOLS FOUNDATION • SANTA ANA UNIFIED SCHOOL DISTRICT • SOCALINDUSTRIES • ST JOSEPH'S COLLEGE CHOIR FROM AUSTRALIA • TARAS CHANCE INC • THE EXCHANGE CLUB OF IRVINE • THE EXCHANGE CLUB OF TUSTIN • THE FOUNDATION OF LAGUNA WOODS VILLAGE • THE SCGA FOUNDATION • THINK TOGERHTER • TOP OF THE WORLD ELEMENTRY PTA • TUSTIN PUBLIC SCHOOLS FOUNDATION • VETERANS • WASTE NOT OC COALITION • YMCA MISSION VIEJO • YOUTH IN GOVERNMENT ' This proposal is printed on 100% recycled paper 95 City Issued Page Number for Reference (Waste Management Proposal): Page 98 of 435 Waste Management also honors itself for being more than just a trash service provider but a community service champion. You will find photos highlighting a few of the events that we were honored to participate within the City of Tustin, including but not limited to Tustin Public School Foundation's Read Across America, Tustin Public School Foundation's Dino Dash, Once Upon A Storybook's Touch -A -Truck event and Tustin Exchange Club's Veterans Outpost Luncheon. Letters of appreciation and recognition have also been included in Appendix IX, Tustin Community Letters of Recognition - Waste Management. Once Upon A Storybook: 2018 Waste Management Touch -A -Truck] Once Upon A Storybook: 2017 Waste Management Touch -A -Truck U -M hTustin Public School Foundation: 2018 Dino Dash Certificate ofAppreciatia, The Exch:Ntge Cub of Tustin recognizes Waste Management of Orange County Tl nn Veterans Outpost A rn:vwn In hllpng h—d— crl . i. thsir hqJ,,! f—mlinn back into ciwkn life A,.J Q XIS RaW Mimlrm Rneitl.nl Exchange Club of Tustin: 2018 Tustin Veterans Outpost Luncheon This proposal is printed on 100% recycled paper 96 City Issued Page Number for Reference (Waste Management Proposal): Page 99 of 435 Environmental Preservation Waste Management owns a wide range of properties - large and small, urban and rural. At our larger properties, in the substantial areas that we set aside as buffer zones, we make a concerted effort to enhance the natural value of the land by providing habitat for wildlife and offering educational opportunities and natural beauty to the surrounding community. One of our key partners in protecting and enhancing wildlife habitat is the Wildlife Habitat Council (WHC), a nonprofit organization recognized as the authoritative conservation program for businesses. Our long-standing partnership with WHC has resulted in the creation of 110 WHC-certified projects at 95 Waste Management sites. Through project certification, the WHC recognizes commendable wildlife habitat management and community environmental education programs. Together, these properties encompass nearly 25,000 acres created, enhanced, or protected for wildlife across North America. Our projects are included in the F3 interactive database that maps conservation, restoration, and wildlife habitat -enhancement projects worldwide, allowing us to better understand the impact - of our conservation programs. We continue to expand certified sites to include small urban habitats at transfer stations, recycling facilities and other smaller Waste Management facilities. Beyond the wildlife habitats certified at our active and closed facilities, we lease our unused property for productive use by farmers and ranchers. As of 2015, more than 16,000 acres across North America were used for this purpose. W This proposal is printed on 100% recycled paper 97 City Issued Page Number for Reference (Waste Management Proposal): Page 100 of 435 Energy conservation and renewable energy Waste Management is both a major supplier and a user of renewable energy, increasingly utilizing sources such as wind, solar, waste heat, and landfill gas to power our facilities. Since our energy use costs are generally equal to about three percent of our total revenues, we also encourage energy efficiency and conservation initiatives throughout our company. Out of our 243 landfills, 131 of them are landfill -gas -to -energy facilities. Moreover, all our municipal solid waste and hazardous waste landfills and waste -to - energy facilities have some form of stakeholder engagement process — ranging from formal advisory groups to conservation projects, ongoing service to schools, engagement in local community groups, issuance of newsletters, and creation of dedicated facility -specific web pages. Customer feedback is actively solicited at www.wm.com/contact-us.jsp. Some groups with whom we actively engage are listed below and the complete list can be found at the following website: www.sustainabitity.wm.com Sustainable Business Recognition Waste Management earned UL Environment's Zero Waste to Landfill claim validation for the 2013, 2014, and 2015 Waste Management Phoenix Open (WMPO) events. We earned UL Environment's Zero Waste to Landfill claim validation for Bridgestone in December of 2013. Revalidation was received in March 2014, and March 2015. Bridgestone was the first company in the world to earn UL Environment's highest tier of their Zero Waste to Landfill claim validation platform. This proposal is printed on 100% recycled paper 98 City Issued Page Number for Reference (Waste Management Proposal): Page 101 of 435 Waste Management Corporate Sustainability Certifications and Awards Carbon Disclosure Project Climate -A List: In 2016-2017, Waste Management was recognized as a leader among companies from around the world by environmental not-for- profit Carbon Disclosure Project (CDP) for the depth and quality of climate change data it discloses to investors and the global marketplace. Waste Management's leadership status was announced in CDPs 2017 Climate -A List, which CLI T. includes those companies from around the world that have been identified as leading in their efforts and actions to combat climate change in the past CDP reporting year. Thousands of companies submitted information to CDP to be independently assessed. Of those, Waste Management was in the five percent that were awarded an "A" grade for performance. Waste Management has been included in CDPs survey results since 2004, but 2016 was the first year that we achieved a position in CDPs Climate -A List. According to the CDP, inclusion in this index signifies that a company has provided comprehensive information about the measurement and management of its carbon rmprint, its climate •--•ymanagement • - - • • • Corporate Conservation Leadership Award, �' i 07, -I l FE Wildlife Habitat Council (WHC): For 2017, Waste Management received the WHC's "Corporate Conservation Leadership Award." This award honors one company's overall achievement in conservation efforts, and signifies an exemplary level of corporate commitment to biodiversity and conservation education, and meaningful alignments with global conservation objectives. Dow Jones Sustainability Indices: In October 2016, Waste Management was named to the 2016 Dow 410 Jones Sustainability Index (DJSI), marking its 13th Dow Jones time in 15 years to be recognized. Companies are Sustainability Indexes W This proposal is printed on 100.1 recycled paper 99 City Issued Page Number for Reference (Waste Management Proposal): Page 102 of 435 selected for the indices based on an assessment of their long-term economic, environmental, and social practices. Only companies that lead their industries based on this assessment are included in the indices. Waste Management scored high on corporate governance, risk management, codes of conduct, climate strategy, and social responsibility. FTSE4Good Index: Waste Management has been a participant in the FTSE4Good Index since 2011. The ;A FTSE4Good Index Series is designed to measure the a performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. FTSE4Good Transparent management and clearly-defined ESG criteria make FTSE4Good Indexes suitable tools to be used by a wide variety of market participants when creating or assessing sustainable investment products. Newsweek, Top Greenest Companies in the United States: Waste Management was named to the "Top Greenest Companies in the United States" for 2016 and 2017. Since 2009, the Newsweek Green Rankings have been one of the world's foremost corporate environmental rankings which assess the 500 largest publicly -traded companies in the United States and the 500 largest publicly -traded companies globally on overall environmental performance. S&P Dow Jones SBtP 500 Climate Disclosure Leadership Index (CDLI): Indices For 2014 and 2015, Waste Management was named to the CDLI (formerly the Carbon Disclosure Project). We have been reporting greenhouse gas emissions since 2004. Participating companies receive a CDP disclosure score (from 0 to 100) and performance band (from A to E). The disclosure score reflects the transparency of information provided on emissions measurement, climate related initiatives, risks and opportunities to the business, and external verification and assurance based solely on W This proposal is printed on 100' recycled paper 100 City Issued Page Number for Reference (Waste Management Proposal): Page 103 of 435 the information disclosed in the CDP response. Companies who score in the top 10 percent are included in an annual index known as the CDLL California Partnerships - Business Associations • California Chamber of Commerce • California Natural Gas Vehicle Coalition (board member) • California Refuse Recycling Council • California Resource Recovery Association • California Waste Association (board member) • CALSTART Ca [if ornia Multi -Stakeholder (7,roup,; • The California Climate Action Registry • California Cumulative Risk Advisory Committee • California Product Stewardship Council • California Stormwater Quality Association • California State University Fullerton, College of Natural Sciences and Mathematics — Sustainability Working Group (Dean's Advisory Council member) • Southern California Sustainability Support Group • University of Southern California — Sustainable Enterprise Executive Roundtable (SEER) Project Corporate Sustainability Deport As North America's leading provider of comprehensive waste management services, our mission is to maximize resource value while minimizing impact in order to further both economic and environmental sustainability for all of our stakeholders. Transparency is an important part of this mission. W wAq,E M„tio�EMF�, This proposal is printed on 100% recycled paper 101 City Issued Page Number for Reference (Waste Management Proposal): Page 104 of 435 Accordingly, we are committed to consistent public disclosure and discussion of our own progress through the publication of a sustainability report every two years. In off years, we update key data and content to the most recent full year. Waste Management recently updated its annual Sustainability Report, entitled "Leading Change." This 12 -page supplement to the full 2016 report provides updates on our 2020 sustainability goals, showcases key performance indicators, and highlights recent awards received. The report also reaffirms WM's progress toward making recycling sustainable, reducing WM's greenhouse gas footprint, while demonstrating our extraordinary efforts of keeping employees and communities safe and our continuous endeavor to give back to the people we serve. A link to this report is featured below. The addition of the Company's first-ever interactive report invites visitors to go on a digital journey to see the many ways Waste Management collects, processes and safely manages waste The new interactive site features a "Downloads" option which allows downloadable sections of the report, as well as charts and graphics. Learn more by checking out the 2016 Sustainability Report: www. sustainability. wm . com w Leading Change n" -1q WA This proposal is printed on 100'lo recycled paper 102 City Issued Page Number for Reference (Waste Management Proposal): Page 105 of 435 • � �k � ., � t ' t yt 3 7j � e ur . Beyond Compliance—To Behavior Change We have successfully adapted our service delivery to provide our customers with the latest in technological advances in customer service and service delivery, and to meet new diversion and other regulations including AB 939, SB 1071, AB 341 and, most recently, AB 1826. Waste Management is positioned to comply with SB 1383. When Waste Management makes a commitment, it is based upon our experience, knowledge, and capabilities in the real world. Some firms will promise anything during the proposal process, and then fall far short of their promise once they win the contract. Our industry is filled with examples of firms making uninformed and unrealistic "guarantees" of reaching unprecedented diversion rates even before the potential hauler learns basic facts and service information about the city they propose to serve. In many instances, unverified diversion rates are provided along with the promise of increased diversion through untested, unproven technology. In other cases, haulers promise diversion rates higher than their facilities have ever achieved, without explaining where the increase will come from. As a Company regularly recognized for our ethical business practices, we have no intention of creating unrealistic expectations. Our proposal to the City of Tustin is built upon our extensive experience in serving cities throughout California and beyond. W This proposal is printed on 100% recycled paper 103 City Issued Page Number for Reference (Waste Management Proposal): Page 106 of 435 Responsible Solutions. The diversion plan outlined in our Proposal is the result of combining innovative customer tools and outreach with industry-leading processes and facilities. Unlike "magic box" solutions that struggle to sort the waste stream after collection, we will engage and educate Tustin residents to make smart disposal decisions—getting the right materials in the right place—significantly improving the City's diversion potential. Realistic Goal. Waste Management looks forward to discussing and reviewing Diversion goals with the City. Weight -based minimum diversion requirements and goals are proving to be an unreliable method to drive recycling. For example, they do not address the fundamental reductions in packaging and volume of printed materials. Many more changes are expected in the recycling industry. For these reasons, Waste Management seeks in-depth discussions with the City to establish aggressive, yet achievable goals that fit with the current state of the industry. Overall Approach - Waste Management Makes It Easy People change their behaviors when the benefits to change outweigh the barriers. At Waste Management, we have proven that by connecting easy-to-use recycling programs with direct, easy - to -understand recycling education, a resident or business can overcome the impediments of starting or enhancing their recycling program. Our goals in this diversion plan are as follows: • Provide direct, specific recycling outreach to each customer segment This proposal is printed on 100% recycled paper 104 City Issued Page Number for Reference (Waste Management Proposal): Page 107 of 435 • Engage residents and businesses about single -stream recycling through Recycle Often. Recycle Right. This innovative recycling education program is discussed in-depth later on in our Proposal • Target and transition all commercial customers subject to the requirements of AB341, AB 1826 and SB 1383 • Deliver enhanced diversion outreach for construction and demolition debris. • Introduce new services, programs, and outreach to grow and sustain diversion across all customer segments (residential, commercial and industrial) Based on this, we are pleased to outline a thoughtful diversion plan built on decades of experience while looking forward to a more sustainable future. Waste Management's strategic approach and initiatives will engage and inform customers of the programs and services available to them under the franchise. We are excited to align our vision with the City's. Traditional outreach and education is no longer enough to change the more complex recycling behaviors that are associated with mature programs. Instead, communities need to utirize data and innovative technology to seg- lei It dU He, (-e outreach programs that target specific recycling behaviors and associated barriers. Ultimately, this behavioral science -based, data -driven, and customer -focused approach will engage, educate, and inspire all customers to successfully contribute to the City diversion goals. As part of our outreach and education we will submit all materials and communications for review prior to public distribution and utilize City designed and approved outreach materials. We will reach all customers prior to and after the service start date to educate them on the best practices for managing hazardous materials including e -waste. We will also work with community groups, educational institutions, business groups, and non -profits to help promote recycling, organics collection and waste prevention. W This proposal is printed on 100% recycled paper 105 City Issued Page Number for Reference (Waste Management Proposal): Page 108 of 435 The Framework- "3 Key Pillars of Strategic Innovations" Strategy Overall, our diversion strategy is about embracing Change. The City got things started with the release of the RFP and its ambitious diversion challenge. As such, the diversion goals of the RFP cannot be met simply by doing what has been done before. Our industry and its processes need to change in order to meet the City's diversion challenge. Commercial and multifamily customers in the City must become engaged, too. Together, the City and WM must motivate customers and help them to become part of the solution. It is going take all of us - City, Waste Management and the Customer - working together to make it happen. We are ready. Waste Management's plan is built on 3 Key Pillars of Strategic Innovation: Behavior Change, Change Management and New Technology. The goals of the RFP reach to diversion levels never met in Southern California. In order to get there, our plan's pillars must be strongly constructed. They must align and engage stakeholders and set the whole system up to evolve with the future. This will then drive the changes in behavior that result in source separation of recoverables aligning with proposed investments in technology for increased diversion. a4m Proposed New Integrated Waste Management Hierarchy Most Preferred Source Reduction/Waste Prevention Least Preferred Recycl ing/Composting Conversion Technology �I Transformatit' landRil This proposal is printed on 100% recycled paper 106 City Issued Page Number for Reference (Waste Management Proposal): Page 109 of 435 Behavior Change (Pillar 1) We begin by learning more about our customers to develop programs to engage, educate and motivate them to change behavior towards increased diversion. Without the customer's "buy -in" the whole system collapses. We base our approach on CBSM theory. To help customers change their behavior, we first seek to gain comprehensive insight into lifestyle impacts affecting local diversion, specifically waste reduction and recycling, that are locally present. What are the obstacles and incentives to diversion in a particular community or for a particular customer? What are the attitudes and preconceptions about diversion? What motivates business leaders in a given customer segment? To answer these key questions, we gather data: waste profiles, demographics, customer segmentation, individual customer insights, etc. Then we can determine how to best communicate and engage with the customer to drive recycling behavior change. It is only when we truly understand the customer and the community stakeholders can we effectively communicate with them through direct outreach, targeted communication and public relations. This proposal is printed on 100' recycled paper 107 City Issued Page Number for Reference (Waste Management Proposal): Page 110 of 435 CBSM is the key to creating lasting, adaptable and relevant education and outreach strategies that promote recycling. With strong data and research already in hand, we know that a CBSM outreach and education plan can support efficient and equitable outreach and education to the diverse customer segments Community- within the City. A broad based - one size fits all approach to Based Social recycling educations and outreach will not move the needle. Marketing Behavior change does not happen overnight nor do all external (CBSM) factors remain constant, thus a dynamic approach addressing customer motivations, barriers, and challenges must be incorporated into outreach. This proposal is printed on 100' recycled paper 107 City Issued Page Number for Reference (Waste Management Proposal): Page 110 of 435 W This proposal is printed on 100% recycled paper 108 City Issued Page Number for Reference (Waste Management Proposal): Page 111 of 435 Our public education, outreach and diversion plan are each data and research driven. They are informed by quantitative and qualitative data specific to the City for each franchise zone, and for each customer type that will be served by the new franchise system. Quantitative data includes waste characterizations, business markets, and community-based demographics. Qualitative research draws on first-hand experience by WM and its strategic partners as well as best Data Driven practices from leading zero waste practitioners and industry Foundation: experts. We translated all of this information to develop a Leveraging customer focused approach steered to apply more resources on Quantitative customers with the greatest disposal reduction potential. We and Qualitative will continually collect additional data in the field to adapt and Research improve our approach for sustained and cost-effective behavior change over time. Good data allows validation for tactics which reach disposal reduction goals over the term of the contract. To tie upstream to downstream, we used the waste composition profiles by industry segment type to determine the feasibility to recycle certain materials types with the proposed processing facilities available in a realistic and achievable diversion plan. The proposed Public Sector Team structure was developed to incorporate key elements of sales and operations with community stakeholder engagement. It aligns with the cultural and community make-up of each zone. The Team will Public Sector collaborate with community groups, thought leaders and Team business organizations to create ambassadors that will influence others to achieve shared diversion goals. Only through the engagement of these local champions and leaders can we have a shared vision and develop recycling norms that are essential to long term behavior change. W This proposal is printed on 100% recycled paper 108 City Issued Page Number for Reference (Waste Management Proposal): Page 111 of 435 Direct contact is the most effective form of outreach and has the highest return on investment. In order to realize these efficiencies, we utilize the Public Sector Team Direct Outreach Public Sector Deployment Plan. The Plan is a multi-year schedule Team Direct documenting the many touches of continued customer and Outreach community engagement essential to long term recycling Deployment behavior change. It is a journey to Zero Waste, not a chapter. Plan Similar shared investment were essential to success as were proven repeatedly in Seattle, Alameda County, and San Francisco. Chane Management (Pillar II) Our second pillar will be to implement, validate and reinforce the diversion behavior we seek, even as we introduce new enhanced diversion programs that investments in new facilities and equipment enable. First, we use the information gained from Pillar I to obtain diversion behavior commitments from customers. Then we provide data driven feedback with validation of the behavior. By sharing key diversion metrics we more likely to buy -in to future programs. As new programs become available, we will have a more engaged customer base willing to take the next leap with us. What's more, our Public Sector Team, Service Delivery Team and the rest of WM will be equally engaged in improving diversion. We eagerly anticipate the proposed programs as well as those developed with the City and customers in the future. Change ceases to be a scary word and becomes the rally point that all seek together. We look forward to executing a well -thought-out Change Management plan with the City. W This proposal is printed on 100% recycled paper 109 City Issued Page Number for Reference (Waste Management Proposal): Page 112 of 435 This proposal is printed on 100% recycled paper 110 City Issued Page Number for Reference (Waste Management Proposal): Page 113 of 435 ELEMENTS OF A' 11 Provides the structure for strategic direction and implementation oversight. The Council will be made up of Governing Council experts from City staff, WM local staff and affiliate staff, and City stakeholders to help bring the City's vision to life. Continuous feedback is a critical component to drive continuous improvement. As such, the Team will continually analyze data and trends, such as customer behaviors, barriers and changing waste profiles as well as community assets Continuous critical to program success. WM will continually incorporate Feedback Loop this feedback into monthly internal manager meetings to maximize diversion, drive greater efficiencies, and enhance customer service. Executive level progress reports or recommended course correction will be brought to the Governing Council for input. Our goal is to train every level of WM staff, local community groups, and City staff to create a seamless implementation, Creation of a consistent customer experience, and continually evolving Learning diversion programming in the City. We will utilize the data and Development research, encourage the sharing of information and best Culture for practices, and continually evolve diversion programming. Diversion Monthly meetings will be held to discuss control measures and key metrics including diversion, disposal reduction across zones, routes, and customer types to drive efficiency and Performance target customer segments. These reviews will allow us to Review with City evaluate progress regularly, aggregate results, and evaluate success and areas that need improvement throughout the term of the agreement. This proposal is printed on 100% recycled paper 110 City Issued Page Number for Reference (Waste Management Proposal): Page 113 of 435 Technology (Pillar III) Absolutely key to the success of our Diversion Plan is the enhanced and new technology of Pillar III. With the ambitious diversion goals of the RFP, we are entering a brave new world. It is going to take new tools to be able to meet the challenge. Waste Managem eat's- —st©m,-r-4-a�e4ng4oG"r-ewde—instant-access to all ri mtnmer account information, the ability to adjust service levels, service days and more, and offer a wealth of information and educational resources. No other firm provides such a comprehensively useful customer service/ diversion tool. Waste Management will also continue to be on the leading edge of technology with always an eye on the future to ensure that the latest sorting, tracking and processing technology to improve diversion is deployed to the Franchise. In addition, we will look for ways to provide expanded Organics diversion capabilities, to increase the diversion of source separated, clean food and enable the processing organic -soiled materials that today is disposed of in landfills. Our investment in cutting edge technology for diversion is an exciting opportunity that will increase diversion to unprecedented levels. This proposal is printed on 100% recycled paper 111 City Issued Page Number for Reference (Waste Management Proposal): Page 114 of 435 A key element of the change management processes is the ability to provide immediate feedback and positive, corrective Inspection intervention. This process will be achieved through a driver Program tagging program, on-site inspection of bins by the Public Sector Team agents who will also provide technical and training assistance to the customer. Change management processes enable us to achieve strategic goals as soon as possible and minimize impact on customers Integrate Change during transition. Employees, including the Public Sector Team Management will be trained to do their jobs effectively when business Processes changes are implemented. A comprehensive change management plan will be submitted with final transition plan. Technology (Pillar III) Absolutely key to the success of our Diversion Plan is the enhanced and new technology of Pillar III. With the ambitious diversion goals of the RFP, we are entering a brave new world. It is going to take new tools to be able to meet the challenge. Waste Managem eat's- —st©m,-r-4-a�e4ng4oG"r-ewde—instant-access to all ri mtnmer account information, the ability to adjust service levels, service days and more, and offer a wealth of information and educational resources. No other firm provides such a comprehensively useful customer service/ diversion tool. Waste Management will also continue to be on the leading edge of technology with always an eye on the future to ensure that the latest sorting, tracking and processing technology to improve diversion is deployed to the Franchise. In addition, we will look for ways to provide expanded Organics diversion capabilities, to increase the diversion of source separated, clean food and enable the processing organic -soiled materials that today is disposed of in landfills. Our investment in cutting edge technology for diversion is an exciting opportunity that will increase diversion to unprecedented levels. This proposal is printed on 100% recycled paper 111 City Issued Page Number for Reference (Waste Management Proposal): Page 114 of 435 Programmatic Initiatives and Milestones Although we have proposed many exciting innovative programs, we recognize that the City has made significant investments in the development of many successful programs, especially in schools. We've seen the that working with K-12 students is really important for many aspects and we want to build off existing programs that the city has in place to reach this audience. We plan to work with all schools to move the needle in both singly family, multifamily and small business. We welcome the opportunity to collaborate with the City to become ambassadors of established programs, such as the Blue Bin program, the Green Business Certification Program and more. We also look forward to collaborating, sharing best practices and research. The envisioned partnership allows the core responsible parties to determine the appropriate program mix to reach aggressive zero waste goals successfully. WM is also open to city-wide innovations from other proposals that complement the City's current approach and our proposal. This proposal is printed on 100'5 recycled paper 112 City Issued Page Number for Reference (Waste Management Proposal): Page 115 of 435 ELEMENTS OF PILLAR III Investing in the latest reporting tools equips the Public Sector Team Reporting Tools agents to effectively deliver in -field outreach and education, customer service, waste audits, and recycling inspection services. Collection and routing systems play a key role in achieving diversion Collections and goals. We will continuously use our routing software in conjunction Routing with the data from our Public Sector Team's field outreach to identify customer's diversion trends. Technologically Waste Management will maintain its dedication to innovation and Advanced will continuously evolve to include new technology as it develops. Facilities Programmatic Initiatives and Milestones Although we have proposed many exciting innovative programs, we recognize that the City has made significant investments in the development of many successful programs, especially in schools. We've seen the that working with K-12 students is really important for many aspects and we want to build off existing programs that the city has in place to reach this audience. We plan to work with all schools to move the needle in both singly family, multifamily and small business. We welcome the opportunity to collaborate with the City to become ambassadors of established programs, such as the Blue Bin program, the Green Business Certification Program and more. We also look forward to collaborating, sharing best practices and research. The envisioned partnership allows the core responsible parties to determine the appropriate program mix to reach aggressive zero waste goals successfully. WM is also open to city-wide innovations from other proposals that complement the City's current approach and our proposal. This proposal is printed on 100'5 recycled paper 112 City Issued Page Number for Reference (Waste Management Proposal): Page 115 of 435 As required by the RFP, WM's approach will educate and inform customers on opportunities to reduce disposal of solid waste by increasing diversion of recyclables and organics. The overall approach will be supported with the following four key strategic initiatives: • Community-based social marketing approach using proven social science strategies to create measurable and lasting behavior change Data -driven foundation is an innovation we are recommending to ensure that outreach targets specific waste disposal reduction behavior changes while ensuring equitable customer service • Tools and resources that leverage the right people, data, and technology in the field to provide a platform for innovative, first -of -its -kind community outreach strategies • Outreach and education strategies that ensure City-wide consistency with materials and messages and direct customer contact that is tailored to each unique customer type and level of disposal reduction potential Our experience and research on recycling outreach and education has proven that the most effective and efficient programs use customer data and research insights to drive measurable and lasting behavior change. Accordingly, we recommend a community-based social marketing (CBSM) approach for direct customer contact. CBSM is based on social science and uses research, best practices, pilot programs, and subsequent data analysis to influence specific customer behaviors. CBSM identifies the specific barriers that are preventing a target audience from taking the desired action and the incentives that can overcome those barriers. In addition, strong CBSM programs involve stakeholders, such as businesses and community groups, early in the process for the purpose of informing research and co -designing strategies. With strong data and research already in hand, we know that a CBSM outreach and education plan can support efficient outreach to the customer. W This proposal is printed on 100% recycled paper 113 City Issued Page Number for Reference (Waste Management Proposal): Page 116 of 435 The following Figure demonstrates how a customer focused approach would use CBSM to achieve the City's disposal reduction, increased diversion, and equitable customer service goals. PRIORITIZE BEHAVIOR DEVELOP MARKETING PLAN CREATE EVALUATION PLAN IDENTIFY PARTNERS Data Driven Foundation: Fact and Research Based IDENTIFY BARRIERS AND MOTIVATIONS IMPLEMENT DEVELOP MESSAGING STRATEGY Strategic use of this data will feed the CBSM process allowing us to approach each customer in the most efficient way possible. Data will be collected and analyzed in four steps leading to innovations that can be used in the field: Step #1 - Waste Profiles The first step in our data foundation process is to identify the primary segments and key materials. This will allow us to identify key recoverable material types and customer segments that will result in the greatest disposal reduction. This proposal is printed on 100% recycled paper 114 City Issued Page Number for Reference (Waste Management Proposal): Page 117 of 435 CHANGE CHOOSE TARGET AUDIENCES DEFINE GOALS AND OBJECTIVES Q • _ .. DEVELOP MARKETING PLAN CREATE EVALUATION PLAN IDENTIFY PARTNERS Data Driven Foundation: Fact and Research Based IDENTIFY BARRIERS AND MOTIVATIONS IMPLEMENT DEVELOP MESSAGING STRATEGY Strategic use of this data will feed the CBSM process allowing us to approach each customer in the most efficient way possible. Data will be collected and analyzed in four steps leading to innovations that can be used in the field: Step #1 - Waste Profiles The first step in our data foundation process is to identify the primary segments and key materials. This will allow us to identify key recoverable material types and customer segments that will result in the greatest disposal reduction. This proposal is printed on 100% recycled paper 114 City Issued Page Number for Reference (Waste Management Proposal): Page 117 of 435 Step #2 -Community Based Demographics The second set of data we will collect is community based demographic data on multi -family concentration, language, racial identity, income, age and. This approach will guide how we create materials. Step #3 - Customer Segmentation The third set of data we will analyze is customer segmentation. This step will detail information on each customer segment (e.g. food, manufacturing etc.). It includes information on waste profiles, target audiences, barriers and possible behavior change strategies. Step #4 -Identifying Insights Using all subsequent information collected in the three steps above, we will analyze the data to assemble customer insights. These insights are the foundation of the CBSM planning process. By using this data -driven approach to determine insights for each customer, we can ensure that outreach and education efforts are targeted for maximum effectiveness and efficiency. Outreach and Education Strategies Waste Management's outreach and education plan contains elements encompassing both City-wide as well as segment -specific direct customer contact, continuing throughout the term of the Agreement. Please see below for a few key areas: • Print collateral and messaging - The data compiled in the preparation of this proposal can be an asset in helping develop the message strategy for customer - facing materials and resources • Umbrella communications strategy - Ultimately, the outreach and education W activities will be supported by an overarching City-wide communications strategy. The goal of this strategy would be to create receptivity among commercial, single and multifamily customers so that when they encounter direct outreach, they are more receptive to changing their behavior This proposal is printed on 100% recycled paper 115 City Issued Page Number for Reference (Waste Management Proposal): Page 118 of 435 • Micro -Targeting - One of the foundations of CBSM is about getting the right message directly to each customer. As such, WM is proposing to support direct customer outreach strategies with targeted communications, such as bill inserts and geotargeted social media advertisements, while using appropriate messages for behavior change with motivator messaging and tips to encourage, as well as outreach to community papers and community blogs. Door Hangers Email Direct Customer Outreach Postcard mailers W ww 7j' -,�- .. &^d iltryNpEN2� ;�,M viQU 9!V pJ.Ai hl4i Bin Post it Notes and cart stickers i( Make recycling • ¢warding than c W Intrc.duong W'_ _._. Ad local magazine L w Local City Coupons Our experience and research show that face-to-face customer contact can be an effective method for reducing waste disposal among commercial, single and multifamily customers. To make the in-person method scalable and cost-effective in Tustin, we are proposing that all customers receive multiple onsite visits throughout the term of the Agreement, with more intensive outreach services focused on those customers with the greatest disposal reduction potential. This proposal is printed on 100% recycled paper 116 City Issued Page Number for Reference (Waste Management Proposal): Page 119 of 435 700 ASast 7stacking .:w _= Bill Inserts Email Direct Customer Outreach Postcard mailers W ww 7j' -,�- .. &^d iltryNpEN2� ;�,M viQU 9!V pJ.Ai hl4i Bin Post it Notes and cart stickers i( Make recycling • ¢warding than c W Intrc.duong W'_ _._. Ad local magazine L w Local City Coupons Our experience and research show that face-to-face customer contact can be an effective method for reducing waste disposal among commercial, single and multifamily customers. To make the in-person method scalable and cost-effective in Tustin, we are proposing that all customers receive multiple onsite visits throughout the term of the Agreement, with more intensive outreach services focused on those customers with the greatest disposal reduction potential. This proposal is printed on 100% recycled paper 116 City Issued Page Number for Reference (Waste Management Proposal): Page 119 of 435 Recycle Often. Recycle Right. Public Education Program Stagnating recycling rates, end -market depression, packaging changes and material processing inefficiencies are all causing confusion over what is acceptable in curbside bins, high contamination levels and increasing costs. These factors threaten the sustainability of recycling programs everywhere. As such, the longevity of any city's recycling program is dependent on public education and enforcement strategies. Ile Simply put, recycling "right" can be confusing. With nearly 26 percent of people recycling items despite being unsure if they are recyclable, it's no surprise over 25 percent of material entering the recycling plant are contaminated or non -recyclable. As more communities move to single -stream recycling and more complex plastics make their way onto store shelves, residents' confusion of what goes in and what stays out of the cart will be a growing challenge for your community. Recycle Often. Recycle Right.sM (RORR) is the solution. Recognizing that residents want to do the right thing and recycle correctly, but are often confused, Waste Management created RORR. This program is a national effort for municipal partners to educate their residents about recycling and the basic rules of sustainable recycling. RORR is a research -based education and outreach program that's flexible, adaptable and customizable. Whether your community is just getting started or you're in a W This proposal is printed on 100% recycled paper 117 City Issued Page Number for Reference (Waste Management Proposal): Page 120 of 435 mature market, RORR provides municipal partners with all the right education tools — messaging, artwork, newsletters, welcome packets, bill inserts, and promotional ideas. By using targeted and standardized messaging focused on three simple recycling behaviors that will have a big impact, your community can maximize the value of the education and outreach investment, while leveraging a nationally promoted campaign. RORR is different from traditional recycling education efforts. The campaign is based on social marketing strategies that organizations in the energy, health and water industries are using successfully to change behavior. Working together to understand your city, its neighborhoods, its residents, their habits, and how they like to communicate is the foundation. This local knowledge is supplemented with nationally conducted surveys, focus groups, tested, targeted messages and extensive demographic research. And by simplifying and repeating recycling messaging, RORR allows residents to focus on making the recycling decisions that will make the most difference. For more information, please visit the RORR website at: Make the promise. Doing just these three things will make a huge difference. Recycle all my empty bottles, cans and paper 0 Keep food and liquids out of my recycling. I Keep plastic bags out of my recycling. You can also find a few samples RORR resources which are available to customers on the next page. This proposal is printed on 100% recycled paper 118 City Issued Page Number for Reference (Waste Management Proposal): Page 121 of 435 . Drat+ trtY:tla�ittgeeV n.r Y.. #Recyciing101.Okay to put garbage bags in your recycling bin? Answers via @WasteMan- agement http://rorr.com Tweet This �4%RECYCLE OFTEJRECYCLE RIGNr It's time to rethink recycling. Here's how. I I1fif III 7.16[_ A.C�l Ilk i i(: Answer 1S tlpt tOttrrti'wi.nt #Recycling101 Quiz: Are X -Mas lights recyclable? Via @ WasteManagement http://rorr. corn Interactive resources available for families, I I business, teachers and more. I ps This proposal is printed on 100% recycled paper 119 City Issued Page Number for Reference (Waste Management Proposal): Page 122 of 435 Give This Paper a Future! This isr t[hb pece of paper'; first rodeo, Its been recycled before, and it can be u know recycling ne aluminum can recycled again. So do your part. nough energy to: Check out these other items that can thank recycling for a chance at an exciting second career. ® j lnk,vdy nallnt :hr'—w v r.uklt .— pnk br0or tmn Iitn�ln atvka mr•rhr - ! ;/ � Unp'4: Uw'n m-��Pap�4,day. art it �— lrrn:mUm fmw i^tun 4r r''� rntkt }nw rel a rcr!al lit _ r. 20hn tlu}tek cImr—,ana Q "-1d n ruukl U> flak un the shelf as a new di a 14 -watt CFL r for 20 hours? nidtlespi.— ut lalrrrlN.y;.4rc tufay. -4tl1��f aM,,kmvv. vfi}t army It m:drt nd ® L�1 tall lata — tYla.4v. wnru ur.�u�x...�vluriemvtr-, uqe odrea�e.vur. buri,:uk_un mr a computerthree hours? Jnlmul wNn �nrwnq wiulk: �n<wr.� nen rim ni4.n rninemL•mn!ry Contmty—tical Waste Management - n pres.w. of email —9 --in . Drat+ trtY:tla�ittgeeV n.r Y.. #Recyciing101.Okay to put garbage bags in your recycling bin? Answers via @WasteMan- agement http://rorr.com Tweet This �4%RECYCLE OFTEJRECYCLE RIGNr It's time to rethink recycling. Here's how. I I1fif III 7.16[_ A.C�l Ilk i i(: Answer 1S tlpt tOttrrti'wi.nt #Recycling101 Quiz: Are X -Mas lights recyclable? Via @ WasteManagement http://rorr. corn Interactive resources available for families, I I business, teachers and more. I ps This proposal is printed on 100% recycled paper 119 City Issued Page Number for Reference (Waste Management Proposal): Page 122 of 435 W You Have the Power! Ever wonder, "Why and how to recycle?" When you use "Recycle Often. Recycle Right. great things happen. Fvery day we encounter hundreds of recyclable items. By recycling properly, you help materials get to their next best use, which in turn saves tons upon tons of raw materials, time, energy and expense. It's Time I.o Rethink Recycling 69% of plastic bottles don't get recycled' 45% of aluminum cans end up in the garbage.' Liquids often spoil a whole load of otherwise recyclable paper. That's why It's time to get back to the basics of good recycling. The tact is that some recycling actions make a bigger impact than others The Recycle Often. Recycle Right:" Recycling Rules will helpyou rethink recycling to make a sustainable impact! Visit RecycleOftenRecycle.Right.com to make the promise and become a Recycling Ambassador. Whether you're a home owner, teacher, city official, business, kid, or a recycling enthusiast, all the information you need to help pass it on is just few clinks away. §A]014 Ylnste A'an�!M-.rk`��; hrc. TIS RH'.vd-Open 11er.'w1, ngrm"recyang ea�ulwn—g—n-u-1.p dbaudatp.. , tk,.11 1roam. rs pfras ,—At laYl —I ru 1,ipa'in"fsr 0- —e.tj Lie mzlerif1 ai 1 Adilil—I M JQ1AA I:ra.R Jrn 'S[v— US E'l-Iw:dal flock.-, n" t4en1; aFkh may differ stir. k. This proposal is printed on 100% recycled paper 120 City Issued Page Number for Reference (Waste Management Proposal): Page 123 of 435 Food & Beverage Plastic Bottles Food & Beverage & Containers Cans NO Food Waste NO Plastic Bags 9r Paper Flattened NO Foam Cups Cardboard & Containers & Paperboard This proposal is printed on 100% recycled paper 120 City Issued Page Number for Reference (Waste Management Proposal): Page 123 of 435 Food & Beverage Cartons NO Food Waste NO Plastic Bags & Film NO Foam Cups NO Needles & Containers To Learn More Visit €;e.-ycleOftenRecycleRight.con. #R01?Vi This proposal is printed on 100% recycled paper 120 City Issued Page Number for Reference (Waste Management Proposal): Page 123 of 435 School Outreach 8t Presentations Waste Management also offers a series of grade -appropriate lessons and activities that teach students about best recycling practices. The curriculum was designed to align with the Next Generation Science Standards, using Science, Technology and Math (STEM) best teaching practices. It includes standards-based lesson plans, a fun video presentation, and worksheets and lesson extensions. PSI -7 In addition, our local staff conduct personal assemblies and offer students and faculty tours of our recycling facility to promote sustainability ambassadors within the community. This outreach also extends to residential and commercial customers. Laguna Beach Unified School District Irvine Charter School low, OR. This proposal is printed on 100% recycled paper 121 City Issued Page Number for Reference (Waste Management Proposal): Page 124 of 435 Assembly Bills 341 and 1826 Outreach Program Waste Management will provide a convenient commercial recycling program to maximize the recovery of materials while meeting the requirements of Assembly Bill 341 (AB 341) and Assembly Bill 1826 (AB 1826). Our proven outreach program focuses on the key elements of the bill including identifying customers meeting the thresholds, educating all customers on the availability of commercial recycling, conducting direct contact and evaluations to provide maximum support and reporting progress to both the City and CalRecycle. Please see below and on the next page for some examples of fully customizable educational flyers: Mandatory Commercial _' Organics Recycling �,:� ; Now in effect: Covered Businesses & Multi -family - - Complexes of Five or More Units Must Have Organics Recycling �.,. On Se , o tree bw blfadn¢ a tla Si- .1 Ca6(omia. 20 2014,cmree fuer A embi,ly &II ffi2G AB 1h26t requves bu , s„, read - wq -c nate• ole. : depend nt of wosv fiq ¢p¢r d F pml Cdiloinos rel deg rcdg a3 wgm lGrK-I mil brsar•sses me en -ed dsen toad saaq nd 1 f -'led 1a 'xed n with Iwd wos a Inm 4 drab wnsre enema. .Iflk rva Fpd 12016, ,MA4o1, hr 121gs wish (rue 151 m more eels are rwpued to cel W c6 saN num. 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A c rrsod pBa boas, xem<aavd c ==dad oda - Fapn w mmpovado 6. dl wlvch as —od! —0,fcod write! W 91.. a dkahg v,*— Green W16i-xlq ontl puhg,wsm and InrhorsMn stood wssv. Wase Marc _ cae ranulae w11 nalp ba— A,. ockew car{wldhoodre c raparamaa sepnda g—wn wosN rwydeg cardw ail be needed test mMrfaniv popanas. WHERE ai eardamsa d— and car.aa ore rewaad a impumaa owaia racycsI, PJon dd c kdo -d, r, applkoW bnaesv: os olJmrav t, ink fiaiiam, dire: and sautes om rep-ved rc u hwvavvs a ¢uue <arF4ass wM recydag regitarxrs. WHEN Ap.il 1. 2016,1 -eras -vs ad meiNaoa wLJ.gs r rarars-y a tabic cord. W —1, d arwrrics nzer enrage tar crgoan neater, vont.. January 1, 2017, busacssw garcrang J orbic yorda par ecywad of w9mic. skit omega far c.gm.,s cngsa-� r Jawary 1, W19, bs'raws sd mdtiJanA �opcmes ,analog I cubic yards of commmdol lid ewa4a (hostel muv aron,s for o¢m:s racy6sg HOW eirr ,.— -0,— he4ovaeaum.r.,da— a. nd free .y of tawi;s raq.red ro moat sea Ireeda CMod Alaradrra Goraaim of 16571 DU]3al a cgacd38wrnccm W........, of ocyco ca`gw/Rarycla/Comma dol/Orga cs THINK GREEN: Mandatory Commercial Recycling On July 1, 2012, a new low become elledive in the Slate of California. Assembly Bill 341 requires businesses that generate at least four cubic yards per week of solid waste and multi -family complexes with live units or more to hove a recycling program in place..c1S Waste Marsogemenl is pleased to preside commeriol recycling services that can help your business comply with the new Stale Assembly Bill 341. To sign up for recycling, contact Waste Managemenl at 0 714-558-7761 w visil hamewm.com/orange-ccunfy. Waste Management will provide all the materials and resources a needed to start a successful progrartt Recycling — It Can Make a Big Differencel While California has been a notional leader es solid waste diversion practic,.. a large amount of recyclables still end up in the landfill. AB 341 is designed to help reach Colifomids recycling goal of 75% by the year 2020 and reduce greenhouse gas emissions bV diverting waste from landfills. Recycling also helps extend the life of out existing landfills and decreases the need to site re:•: landfills. P.ecyclirg is an easy way to go green. If you building doesnl lave o recycling progran{ you're missing out an on easy opportunity to conserve natural resources, save valuable landfill space and may even reduce your trash bill) Customer Service W 714-558-7761 .........._. _.... home.wm.com/orangecounty THINK GRrrll. This proposal is printed on 100% recycled paper 122 City Issued Page Number for Reference (Waste Management Proposal): Page 125 of 435 WASTE MANAGEMENT Commercial Recycling News W -.�•- e.M - ABOUT RECYCLING LAW: AB 341 G ALRRRBM On July 1, 2011, a new law became effective In me State of Cahtorull. Assembly bili (AB) 341 .qui— businesses that generate at least four cubic yards per week of solid waste Bud mulh-famRy complex. with five units ar more to hove a rttyding program i0o, In W ate Management pleased to provide FREE mmm,rdal reryding seMres mal Ss au help your bus! e s Comply with the newstete Assembly Bill 3411 To sign up for FREE recycling, —bud Waste Management or v ,n our website. upon requeSl, Waste Managem ut Pull protide aR the materials and ne.. es e needed to start a success(W programl DID YOU KNOW? JUST HOW BIG OF A DIFFERENCE CAN RECYCLING MAKE? • While rallfamla has been a wtlonal I,adar In sDim wast. dNxrslon pro -cores, a large amouEd of reCE I,bl. still end up m the IaMBII. Themfine, the law us desg d to ��, redum greenhouse gas EP6,Rom by d,,,m g waste from lentlhiis and to help reach GBfornu's recycling goal of 75% by the year 2026 Recycling rrelps egend me Ide of .in existing landfile aEd decreases the need to u. new Iandfllls. Rxrydtngnan eary waylo go green. If your bunness tluesn'C haven recycling /'� program, you're missing cul on an eary app.duoRy, to sery con a natural resourTes, save valuable lendfll space and evenred.. your -1, bill! �, Waste Management K pleased to provide FREE cammerdal recycling services that can help your business Comply Both the rales min state law As Ibly Bill 341! To T 'go up far FREE r.gd,Rg, tnRW Wase Management or veil our webs¢,. Upon O request. Wase Monegemert will prrmde all [he matedaiz antl resources needed to start a sucressWl progmml Customer Service Information THINK GREEN: 1-(B66) WMRECYCLE(1-866.962-3292) ii tdk..a,.�mn.1.t Y'�+.• Web: tsYADrangecounly.cam 1® IUSARDaas WASR QKiRONlL 15AsiF cPEFN WASTE FDODsoiLN I., —STYRt R W tog III �,.. w+w.:r wu tccs rD�FA'NA�ISAMartf r wrd s t i s a Ao. PAsi1.aKF AY.PAws d tl i tiaAltrrc.rooucn PLEASE MINIMIZE NON FOOD PRODUCTS Por Favor Minimice Productos No Atimentarios Residential dr Multi -Family Recycling Program THINK GREEN. This proposal is printed on 100% recycled paper 123 City Issued Page Number for Reference (Waste Management Proposal): Page 126 of 435 r, � PLASTICBOTTLE58 G ALRRRBM NTAINEBSr,3t-T CANSAFOB DABIYe11110ECARTONF GLASSBOTTlE581ARS dented: Bye>. LevA+mY m.Le�r-�: w.nv BwelW Yin:o� CARDBOARD PAPERBOARD PAPER BAGS pnONE BOON$ T eslfEl PLA571C It METAL AIA ZINE5 DEFICE _ ERS- APDbi RJEc -IL 1® IUSARDaas WASR QKiRONlL 15AsiF cPEFN WASTE FDODsoiLN I., —STYRt R W tog III �,.. w+w.:r wu tccs rD�FA'NA�ISAMartf r wrd s t i s a Ao. PAsi1.aKF AY.PAws d tl i tiaAltrrc.rooucn PLEASE MINIMIZE NON FOOD PRODUCTS Por Favor Minimice Productos No Atimentarios Residential dr Multi -Family Recycling Program THINK GREEN. This proposal is printed on 100% recycled paper 123 City Issued Page Number for Reference (Waste Management Proposal): Page 126 of 435 Identifying Eligible Customers via Sustainability Assessments • Immediately upon commencement of services, we will contact those customers meeting the threshold requirements of AB341 and AB1826 • We will visit commercial customers within the City, starting with those establishments that found to be out of compliance • Consultations are designed to emphasize available diversion programs, optimize service levels and implement or improve upon recycling efforts • We will conduct a visual waste characterization, review current waste practices, and discuss opportunities to reduce waste and increase recycling • Based on the findings of the waste characterization, we will make recommendations for increasing recycling and/or organics, reducing trash containers and/or any other necessary adjustments to the size and/or quantity of containers to accommodate customers' individual needs • The Public Sector Team will also collaborate with the City to enhance a successful office recycling program inclusive of recycling containers, education materials, kick off meeting, training of custodial staff and appropriate commercial recycling services for City premises. Establishing a robust recycling program at City Hall provides a model business recycling program and sets the tone for AB 341 and AB1826 compliance in the business community • Initial mailings will be developed and distributed quarterly to promote the City's recycling and waste diversion services through the bill inserts • Quarterly newsletters for commercial, single and multifamily properties detailing state mandates, available programs, community initiatives and other best practices and tips will be developed and disseminated accordingly • Recycling Workshops, upon requests, to educate residents and business owners on recyclable items and to answer questions about our services will be made available • We will continuously monitor and report our progress and will support the City with completion of the Cal Recycle Electronic Annual Report requirements This proposal is printed on 100% recycled paper 124 City Issued Page Number for Reference (Waste Management Proposal): Page 127 of 435 • We will also expand our collaborative effort with Second Harvest Food Bank, Waste Not OC, and South County Outreach to promote food rescue and donation in the City of Tustin w�tFE MA�a�EMe�r SECOND HARVEST FOOD BANK ORANGE: COUNIY Food Rescue in Orange County enea retrne aefinea a: the practice of .......-_._._,:,_ safW}• reuteving edible toad Pr"'of athenvise go to waste, and d(suibndng it to those N need The recovered food is edible. btrc oft;t— saleable elddiHanall,. products ♦ � that are part their 'sell by dates or me imperfectin my way. such as abrWsed apple or day-old bread tan also be rescued. .1L➢mw etpvuvas offovdm�d vviceue. eotnuasteeach year ma ya. avevnear P«'Pt mpg v lhmm Caumc areuri+t of foadmor r'ov my gn'm day. ,ls aCood serzieesrobhsnmm au cmmalx-o diftnmcetrydaonm¢ svuaW pnuhabk oodor peparN food m teM dose food msrrvu f�drs v vu The ME—... hood �mvritau Faod D[•oariou.\ci io mcomagebmmavn todmvrthea6hp ee uus wonUoNern'c<se ro+r.ddye 19^6 &L &nersm Wad Svu FoMOovmnvltir asspassedmmcavnee Nedevaum offcvdava gre<a- padocuo ..,rd mgmimtivos fm durtLurim to nanidoot nixed asduw fm afpersemn®vvde Pmec® efNernc. Fm mmemM1•rm+mv, pkne cr,¢: aearmvmc RLo C.w Donate Food' Grocery Storrs -Yom nve<n'ztme sodmm< faad and emcesvpadmrs Not ue veededm r goo a ep vm pros a'ev6lbmefn N<�ss Conray hrged Tm pumas ucloh Rs4d..ibensays. Faod-t-la s.FeJi 3 Fmy.lrehm s. R'a1van avdsekrt mda la s B<:t.+vraor+avd C ererer-R2mpombususs hn mwN pepnedpnhhobk Food u dre mi afde say. mmta+ma aea meenr ma�wamr« rmheranrrea aaar<aew�mea m tical raodpamr�.. The Beth, OFoodDanaden saa mmn np We <an redar�m nearotea.y.h redorw faw+asrc. erg rs aeaars-m+ ® w amamm maam<aram<martermgfm w+�.<++n rya.+ewomw,a \1Lc R'oyid<s Fao[I Coger[ion Se[ztces". Ove zrshproerem a R'nu Na OC WuMun ahcnpaaidc a cafe. <Seeen vav m dmarc smpms fod vahoru fm. R'mr<Not OCprmidrs tree srne4rkdpi<t-upsntanpaanmcmtre0ed orals vvddetez taw airaq;mmmn«hnaim Tne}-rmabapm;ae}nm ��mes.+vaha<mar<aamnm rerna,. Fm reidmvumuabmvu taormrfow[¢rne pap®i plwecv r<o0 t\'azieNorlK CoaW� arl9sc)](Ip.RT:OC(9b6�)m:v moil n: R'nteNoKKrdmsaScem ��r�-1�–` IIEALTIi n n MLI south county w.t'rea.C'h wnEridin� r '2F V� COALITION meed t.tie Need y��giE'flflt4C a1 This proposal is printed on 100% recycled paper 125 City Issued Page Number for Reference (Waste Management Proposal): Page 128 of 435 Leading the Way in Organics Recycling Programs • We were the first company to offer a sustainable, commercial -scale, and local food waste recycling solution • This journey started over 8 years ago when we started testing the best available technology at our facility in Orange, CA, a Research Ft Development process that led to the installation of the Centralized Organics Recycling equipment (CORe°) at our Orange MRF • In October of 2010, we opened the CORe°for local food waste recycling - 6 years ahead of the effective date of AB 1826 legislation • Partnering with local wastewater treatment plants and utilizing excess digester capacity the local community benefits through reduced transportation, enhanced digester efficiency and biogas production, closed the loop and turned waste into a resource • Over the past 8 years, while working with "food recycling early adopters", we have developed an expertise in developing collection methods that support customers operations based on volume, space constraints, and food type. • We currently provide a food waste program in the Cities of Irvine, Laguna Beach, Laguna Woods, Newport Beach, Costa Mesa, Ladera Ranch, Rancho Santa Margarita, Santa Ana, and Mission Viejo • Since our start in 2010, we have been recognized locally and nationally for our efforts CORet -Options Current Collection Methods VV N*W This proposal is printed on 100% recycled paper 126 City Issued Page Number for Reference (Waste Management Proposal): Page 129 of 435 CORe Process Flow Customer: Source separated food waste into designated container Deliver to Local WWTP: Food waste processed into bio -slurry and delivered to LACSD WWTP in Carson CORe' Process 'WASTE SAS TO -GRID' PROJECT Residue Collection/Transported: Collected in specified container for customer and delivered to CORe O O OR Anaerobic Digestion: LACSD Engineered Bio -slurry converted to biogas � Cy.Hy¢ 3Y Q CORe: Food waste processed into EBS product created for Biogas: EBS converted to biogas and used to create green renewable energy to purify water. Biosolids aloft This proposal is printed on 100% recycled paper 127 City Issued Page Number for Reference (Waste Management Proposal): Page 130 of 435 Specialized Community Beautification Programs With an increasing focus on supporting the economic and social vitality of neighborhoods through beautification efforts, Waste Management understands the importance of preventing litter. Refined over the past decade and tested in hundreds of communities throughout the Country, Waste Management's C. L. E.A. N. program is a proven approach to keeping neighborhoods clean, reducing litter, and illegal dumping. COMMUNITY C City of Tustin's aesthetics and community pride starts with well- maintained and proper use of trash and recycling containers LITTER It is our job to identify instances of littering or illegal dumping and provide timely notification of the occurrence ENVIRONMENTAL PROTECTION We ensure the waste stream created by our customers is handled properly and safely to protect City of Tustin's environment AWARENESS A Waste Management is committed to creating an awareness of its services and support among City of Tustin's commercial customers NOTICE N A Waste Management representative will notify City of Tustin customers experiencing a waste overage to discuss the issues and develop a solution Implementing C.L.E.A.N. within the City of Tustin is simple. As our drivers arrive at a customer's location, they follow a standardized process to check for any abnormalities. Drivers are responsible for documenting overflowing bin(s) and any waste surrounding the container. Using Waste Management's proprietary onboard W This proposal is printed on 100% recycled paper 128 City Issued Page Number for Reference (Waste Management Proposal): Page 131 of 435 computing system, the driver notates and photographs the overage. This information is automatically tagged to the customer's unique account number and becomes accessible for future reference. The driver then proceeds with collecting all materials in the enclosure, leaving the area neat, and free of debris. Preventing litter means changing behavior and often that simply means making the right thing easier to do. Upon receiving an overage service charge on their invoice, a Waste Management team member proactively contacts the customer to provide technical support. With all account history and photo documentation at hand, we work one-on-one with the customer to help them resolve overflow issues and prevent future overage charges. Often this is accomplished through adjustments to container size(s), modifying collection frequency, adding recycling containers or pre -scheduling bulky waste pick-ups. The results are easy to see, preventing litter means LESS illegal dumping hotspots, odors and pests. This same technology is now being utilized to combat the effect of changing recycling markets and stricter contamination standards. By capturing incidents of contamination visually through a photo, customers are able to receive "concierge" level service with education, outreach and trainings made available. Documented proof of contamination also allows not only Waste Management but the City of Tustin to hold accountable and track levels and areas of contamination. Snapshot Program - Optimizing Service Levels • WM's Snapshot Program helps businesses and multi- family properties set up and maintain the most El!n WThis proposal is printed on 100'1 recycled paper 129 City Issued Page Number for Reference (Waste Management Proposal): Page 132 of 435 appropriate level of service based on individual needs • WM drivers are equipped with digital cameras to visually document overflowing containers, contamination, recycling opportunities, blocked access and damaged containers • The digital photos can provide quantifiable data to modify a waste and/or recycling collection program ensuring businesses have the correct level of service, protection from recycling and hazardous contamination and enhanced property image Recycling Support for City Sponsored Events • WM will work with the event coordinators to .- determine our involvement in each anticipated event including event sponsorship, event` Compost outreach and diversion goals, Wd,110"5 }d, late, 41. pap" up% and paaP Composting Classes • Waste Management is proud to offer composting workshops to all residents and businesses of Tustin. We look forward to communicating with you further in this regard, including discussing dates and locations W WASTE MANq .EMt.rvi This proposal is printed on 100% recycled paper 130 City Issued Page Number for Reference (Waste Management Proposal): Page 133 of 435 WM Sharps Home Delivery Program • The WM Sharps Home Delivery Program provides an added benefit by providing a safe, convenient and affordable solution for needles • The approved container ships directly to the resident's home within one week of request • To ensure maximum customer convenience, the collection of Sharps containers will be administered through a 1.4 -quart postage paid mail back program ensuring the containers are handled properly 0 i • This program will require no additional staff requirements from the City • Outreach efforts will include but will not be limited to advertising on franchise specific website, bill inserts, community education and outreach activities such as the community events and senior concierge service W This proposal is printed on 100% recycled paper 131 City Issued Page Number for Reference (Waste Management Proposal): Page 134 of 435 ";ECTM 7. PROPOSED COSTS Please refer to Proposal Form 25 within Appendix I This proposal is printed on 100% recycled paper 132 City Issued Page Number for Reference (Waste Management Proposal): Page 135 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 136 of 435 APPENDIX I: PROPOSAL FORMS This page left intuitionally blank This proposal is printed on 100% recycled paper 133 City Issued Page Number for Reference (Waste Management Proposal): Page 137 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 138 of 435 PROPOSAL FORM 1 PROPOSAL TRANSMITTAL LETTER (PROPOSERTO RETYPE ON COMPANY LETTERHEAD) %%Mot WASTE IUlAN"EMENT PROPOSAL F URM I - PROPOSAL TRANSMITTAL LETTER Waste Management Collection & Recycling, Inc. dba Waste Management of Orange County 16122 Construction Circle East Irvine, CA 92606 June 18, 2018 Stacy Cuevas Publics Works Manager City of Tustin 300 Centennial Way Tustin, California 92780 Rear Ms. Cuevas: In response to the Request for Proposals For the Collection, Transportation, Processing and Diversion of Recyclable Materials and Other Materials and For the Collection, Transportation, and Disposal of Municipal Solid Waste dated March 20, 2018, Waste Management Collection and Recycling. Inc. dba Waste Management of Orange County (Waste Management), hereby proposes to provide said services in accordance with this Proposal, which includes the Proposal Forms and accompanying materials submitted with this Proposal, and the materials submitted in response to the City's RFP. Waste Management has thoroughly read and is familiar with the RFP, including all Appendices and any addenda thereto. Waste Management has conducted its own investigation and any research it deemed necessary to obtain additional data and/or verify the information contained in the RFP in order to submit this proposal. Waste Management understands that the City of Tustin may reject any and ail Proposals, negotiate prices and terms with one or more proposers, and may take other action as described in the RFP. Waste Management assures the City of Tustin that the information contained in this Proposal, including tate Proposal Forms, accompanying materials submitted with It, and all of the information contained in response to the City's RFP is correct in ati material respects. The person signing this Proposal on behalf of Waste Management is authorized to do so according to Section 1.3.3 of the RFP. Sincerely, ry Mett , Pr ident Southern Cattfornia Area tdba ste Ma erne Collection ft Recycling. Inc. Wast nagement of Orange County tmetterCbwm.com Phone: (818) 252.3140 Fax: J818) 252.3249 City Issued Page Number for Reference (Waste Management Proposal): Page 139 of 435 PROPOSAL FORM 2 PROPOSER INFORMATION The following person(s) should be contacted concerning questions about the submitted proposal: Company Name: Contact Person: Address: Telephone: Fax: E -Mail: Cell Phone: Type of entity Date of incorporation or formation: Historical synopsis (including organization and ownership structure): Names of Company Officers: Waste Management Collection and Recycling, Inc. Hashem Shokair 1800 South Grand Avenue, Santa Ana, CA 92705 (714) 480-2359 (714)568-6626 hshokair@wm.com (714) 271-9596 Corporation September 30, 1969 Waste Management Collection and Recycling, Inc. is a wholly owned subsidiary of Waste Management, Inc. • Chief Executive Officer: James C. Fish, Jr. • Chief Financial Officer: Devina A. Rankin • Chief Operating Officer: James E. Trevathan Names of principal owners, general partners, or shareholders, if different from Officers: Please refer to the complete list of Waste Management Officers and Board Members the next page. Number of years operating experience in collection operations: 49 City Issued Page Number for Reference (Waste Management Proposal): Page 140 of 435 List of Waste Management Officers and Board Members Waste Management Officers James C. Fish, Jr. - President and Chief Executive Officer James E. Trevathan - Executive Vice President and Chief Operating Officer Charles C. Boettcher - Senior Vice President and Chief Legal Officer Barry H. Caldwell - Senior Vice President Corporate Affairs and Chief People Officer Jeff M. Harris - Senior Vice President, Field Operations John J. Morris, Jr. - Senior Vice President, Field Operations Devina A. Rankin - Acting Chief Financial Officer, Vice President and Treasurer Nikolaj H. Sjogvist - Senior Vice President, Chief Digital Officer Waste Management Board of Directors Bradbury H. Anderson - Non -Executive Chairman, Waste Management, Inc. James C. Fish, Jr. - President and Chief Executive Officer Frank M. Clark, Jr. - Retired Chairman and Chief Executive Officer, ComEd Andres R. Gluski - President and Chief Executive Officer, The AES Corporation Patrick W. Gross - Chairman, The Lovell Group Victoria M. Holt - President and Chief Executive Officer, Proto Labs, Inc. Kathleen M. Mazzarella - Chairman, President and Chief Executive Officer, Graybar Electric Company, Inc. John C. "Jack" Pope - Chairman, PFI Group; Chairman, R.R. Donnelley £t Sons Thomas H. Weidemeyer - Retired Senior Vice President and Chief Operating Officer, United Parcel Service, Inc. PROPOSAL FORM 3 PROPOSER BACKGROUND AND EXPERIENCE Describe the qualifications and experience of each member of the Project team related to the Project. If the Proposer is comprised of more than one company, describe the qualifications and experience for each company (team member) separately. Include the following information for each Project team member. 1. Brief overview of types of services currently provided by the Proposer. Waste Management is the industry leader in waste and recycling services, trusted by 21+ million customers across North America. We are actively engaged in the following lines of business: • Collection, transportation, treatment, and disposal for non -hazardous, special, universal, and hazardous waste • Recycling for standard fiber and non -fiber items, electronics, mercury -containing waste (fluorescent bulbs and batteries), construction and demolition debris • Organic waste disposal and composting • On-site environmental consulting 2. History of the Proposer in providing recycling and solid waste collection services. Include number of years involved in the field. Through the hard work, innovation and steadfast dedication of our employees, Waste Managementhas been the recognized leader in the environmental services industry for more than 50 years. During these years we have partnered with countless communities and businesses to implement innovative programs and services that have shaped the solid waste and recycling industry in North America. Key highlights of our history include: • 1968: The original Waste Management, Inc. began operations bringing together numerous solid waste companies, including some dating from the late 1880s. • 1971: Waste Management became a public company. City Issued Page Number for Reference (Waste Management Proposal): Page 142 of 435 • 1971 to 1990: Waste Management grew its customer base and geographic reach from a $16 million regional firm serving six states into an international corporation completing over 1,000 acquisitions during the 1980s and 1990s. • 1980s -1990s: Waste Management pioneered recycling programs in communities throughout North America. Curbside recycling services began in many neighborhoods with a 3 -bin system of source -separated material such as paper, glass, and metal. • 1990s: Waste Management refined recycling processing facilities that allowed for the customer convenience of single stream or "all -in -one" cart -based recycling collection. 1998: Waste Management merged with USA Waste. USA Waste had begun operations in 1987 and grew rapidly through the acquisition of numerous solid waste companies. The merger between USA Waste and WM led to increased service area coverage, more efficient routes and the creation of a streamlined facility network - all resulting in even greater value for our customers. 2007: Waste Management expanded efforts to Think Green ®and announced aggressive sustainability goals for the year 2020. Since this time, we have made significant efforts to increase tons of recyclables managed, reduce fleet emissions, produce waste -based energy, and protect wildlife habitat. • 2015: Waste Management'sGHG-reducing services - recycling, natural gas projects, landfill gas to energy projects and carbon sequestration in landfills - saved over three times the total GHG emissions our operations generate annually. As of today, Waste Management has grown to 42,300 employees with assets of nearly $22 billion in 2017. A substantial 50 percent of our revenue is now attributed to green services such as recycling and green energy. Although our business has grown and evolved, our commitment to the City of Tustin, our customers and employees, will remain consistent - safe, reliable environmental services and a steadfast focus on creating an exceptional customer experience. 3. History of the Proposer in the operation and/or use of material recovery facilities, composting facilities, food scrap processing facilities and construction and demolition waste processing facilities. Include number of years involved in the field. When most of us think about Waste Management, we often think of our drivers, our big green trucks, and our waste and recycling bins. That is a big part of who we are, but we are also more than that. As society's concept of how to most effectively manage waste is evolving, we are ready to help the City of Tustin find innovative solutions to maximize reduce your waste and environmental impact. Our mission is to maximize resource value while minimizing environmental impact to improve economic and environmental sustainability for our stakeholders, including cities like Tustin. Through our extensive network of facilities, we can process more than 14 million tons of recyclables and produce enough energy to power nearly 500, 000 homes while meeting the unique collection needs of more than 21 million customers. In total, our facilities include: City Issued Page Number for Reference (Waste Management Proposal): Page 144 of 435 3 landfill gas -to -fuel facilities that convert landfill gas to Renewable Natural Gas (RNG) used to fuel our collection fleet 43 organics processing facilities that transform food scraps and yard debris into nutrient -rich compost, fuel, and green electricity 118 recycling processing centers, including 43 single stream recycling facilities that sort and prepare recyclables for end markets 390 collection operations that serve as local home - bases for our collection drivers and vehicles 243 active solid waste landfills for the proper disposal of residential, commercial, and industrial waste 310 transfer stations that allow us to efficiently consolidate and transport the material we collect 5 hazardous waste sites that allow for the safe disposal of materials such as paint, florescent bulbs, and used automotive fluids 4. Experience of Proposer in design and successful implementation of diversion programs. Include the resulting program diversion rates. Waste Managemen t understands that solutions to waste diversion are not necessarily "one -size -fits -all "proposition. Every municipality faces unique opportunities and challenges as well as available diversion infrastructure and recycling markets. Therefore, we take a customer -focused approach to achieving sustainabilitygoals. Our business has never been more relevant to the world we live in and the challenges faced by our customers are greater than ever before. At Waste Management, the opportunity has never been greater. We look forward to embarking on this journey with the City of Tustin, to meet the needs of all community members and provide thoughtful, sustainable solutions, as well as the reliable everyday collection that you expect. We have seen success in the past with other cities in California. Wehave highlighted just a few of our recent accomplishments with a diversion program we designed for the City of Santa Clarita: Increased Residential Diversion - Through enhancedpubliceducation and the implementation of innovative new programs, diversion in the residential waste sector increased six percent over two years. Waste Management and the City paved the way for a future zero waste city by providing free programs to residents to eliminate waste such as commingled recycling, the WM Sharps Home Delivery Program, Clothes for Community, and the City of Santa Clarita Green Guide. Multi -Family Participation Doubled in One Year - Waste Management worked very closely with Santa Clarita to develop an effective, sustainable multi -family program easy for residents to use and for property managers to administer. This comprehensive program has not only provided savings to property managers through a reduction in disposal costs but has also earned the City recognition from key organizations including CalRecycle and the American Publics Works Association. City Issued Page Number for Reference (Waste Management Proposal): Page 146 of 435 Greening School Efforts: Providing Cost Savings ft Environmental Leadership - Waste Management helped schools increase recycling up to 50% as a result of district audits to save thousands of dollars in associated maintenance costs. In addition to regular recycling support and outreach, Waste Management actively seeks and receives grant funding to support school sustainability efforts. Examples include the WM - Keep America Beautiful funding recently received to support local school districts. Specialized Senior Programs - Over the years, Waste Management has provided valuable programs including the City of Laguna Woods, a senior living community. Waste Management host the experience necessary to meet the unique needs of senior citizens. Senior citizens continue to receive additional value through special drop off programs at the Senior Center along with the Sharps Home Delivery Program providing residents with a convenient way to responsibly dispose of needles, lancets, syringes and other sharps from their own homes as well as a significant senior discount on waste and recycling collection services. 5. Discussion of Proposer's health and safety experience and history of providing recycling and solid waste collection services, including workers' compensation experience modification factor. Waste Management's safety performance has ranked among the best in our industry in recent years, even as overall rates in our industry have continued to improve. We work actively with our trade association, the National Solid Wastes Management Association, in its efforts to educate the public on how they can make day-to-day sanitary service operations safer for everyone. City Issued Page Number for Reference (Waste Management Proposal): Page 147 of 435 Thanks to rigorous classroom instruction, route observations, driver training, data monitoring, safety competitions, and tailored programs based on specific job categories, we have witnessed marked improvements in our accident and injury rates. These include the following: Total Recordable Injury Rate (TRIR) ■ Waste Management Industry Average 4.3 %� 3.0 t 2007 2013 2014 2015 TRIR decreased 87 percent between 2000, when M2Z was launched, and 2015. For 2014, our TRIR of 3.2 was 37 percent better than the 2014 industry average of 5.1, the most recent government statistic available. Vehicle Accident Recordable Rate (VARR) 14,449 13.788 14,080 Days Away Restricted or Transferred (DART) ■ Waste Management ■ Industry Average 2007 2013 2014 2015 VARR improved 66 percent from 2005, when we established this indicator and initiated new and enhanced driver training programs, to 2015. Note that two incident types were reclassified from "property damage" to "vehicle accident" in 2014, making the VARR standard stricter. 2007 2013 2014 2015 DART decreased 65 percent between 2005 and 2015. Our 2014 DART of 2.4 is 29 percent better than the 2014 industry average of 3.4, the most recent government statistic available. In regard to our experience modifier numbers, please refer to the next page fora statement from our insurance and risk management partner Lockton Companies, LLC. City Issued Page Number for Reference (Waste Management Proposal): Page 148 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 149 of 435 December 13, 2017 Waste h4anagement and al ent$t*SA*W90r, s 1001 Famm, Suite 4000 Houston, TX 77002 RE E nce Meal F o Whom 11 " Concern Ttus letter *0 cc nfiffn Vw asrent EVerte " Moditf W Waste Marm9ernert and all enbtwVdmsK ns for 2018, phis I* past five years I }l ! X799 01101/101$ - 0%/01/2019 011/01/2017 — 0 i 101 /2018 82 0110112016 - 0110112017 79 01101 /2015 - 01101/2016 74 01./0112014 - 011011'2015 69 01101/1013-011011.2014 71 it you have any questions regarding the agave. please do not hese to cones mr Regards, f: lefYt '"'``roger Account K LOOKT0% C;71�AisE's LLC 4teti� am R0 Sprcaisb Sar Fai * %u, 5W7 San F*Iq, Suft 320 ►smlton Tx 77X' "3-4"+ != FAX '' 14Wt G City Issued Page Number for Reference (Waste Management Proposal): Page 149 of 435 6. Other information, as necessary, to substantiate that the Proposer has the capability to perform all of the services described in the Contract included in the RFP. Waste Reduction and Recycling • In 2015, Waste Management recycled and composted more than 14 million tons of material. That is enough material to fill the Empire State Building more than 20 times. • The recycling of more than 14 million tons of material provided major environmental benefits. We recycle to: o Avoid 33.7 million metric tons of greenhouse gas (GHG) emissions - equivalent to taking 7. 11 million cars off the road each year o Save 110.6 million mature trees o Conserve more than 227 trillion BTUs of energy - equivalent to fulfilling the annual power needs of 2.06 million homes for a year o Supply enough fresh water for 26.2 million people for a month Waste -Based Energy At Waste Management Landfill Gas -to -Energy projects we capture methane and use it beneficiallyas an alternative to fossil fuel. We harness this energy to power homes, provide fuels for industrial uses and commercial vehicles, including some of our own Waste Management collection trucks. Our 136 Landfill Gas -to -Energy facilities, which power the equivalent of 470,000 households, offset 2.5 million tons of coal per year, and offset 2.5 million tons of carbon dioxide (CO2) emissions per year. Renewable natural gas produced from processed landfill gas fuels 40 percent of our natural gas fleet. Waste Management's Altamont Landfill in California is the largest landfill gas -to - liquefied - natural -gas (LNG) plan in the world, creating up to 13,000 gallons per day. In Illinois, Waste Managemen t's Milam Renewable Natural Gas Facility, commissioned in March 2015, supplies natural gas to the Ameren Illinois pipeline which is used at other locations. This provides enough natural gas to heat up to 6,000 homes per year and fuel 400 City Issued Page Number for Reference (Waste Management Proposal): Page 150 of 435 compressed natural gas vehicles, which reduces greenhousegas (GHG) emissions by more than 80 percent compared to those powered by diesel fuel. Fleet and on road emission reductions • In 2007, as part of our corporate sustainabi li ty goals, we committed to reduce our total carbon dioxide fleet emissions by 15 percent below 2007 levels by the year 2020. We achieved our initial target by 2011 and by the end of 2015 we had reached a 24% reduction in on road fleet emissions over our 2007 baseline. • Waste Management has more than 5,000 natural gas trucks on the road, the largest of its kind in the waste industry. We continue to expand our CNG fleet. Over 90% of new collection vehicles purchased in 2015 run on CNG. Our vehicles powered by CNG emit nearly zero particulate emissions, cut greenhouse gas emissions by over 20 percent, and are far quieter than diesel trucks. • We have 84 CNG fueling stations across the U. S. and Canada, with 30 percent of these open to the public. In partnership with our CNG station managers, many of our stations are open to the general public in Arizona, California, Florida, Illinois, Kentucky, Maryland, Minnesota, New Jersey, New York, Pennsylvania, Tennessee, Utah and Washington state. Several of our other stations provide access for fueling by municipal bus fleets or other third parties. Community Enrichment As a trusted community partner serving more than 21 million customers, Waste Managementseeks to make communities better places to live and work. To do so, we support events, programs, and organization that enhance the environment, promote education, and improve the livability of our communities. Across North America, we have protected and enhanced wildlife habitats and engaged with community members through education efforts. We have 110 Wildlife Habitat Certified projects at 95 Waste Managementsites totaling nearly 25,000 acres of protected wildlife habitat. City Issued Page Number for Reference (Waste Management Proposal): Page 151 of 435 Waste Management employees are dedicated to supporting their communities through volunteerism. All of our employees may take eight hours per year of paid time off during work hours for volunteer efforts. Specialized CommunityBeautificationPro,grams- Additionally, with an increasing focus on supporting the economic and social vitality of neighborhoods through beautification efforts, Waste Management understands the importance of preventing litter. Refinedover the past decade and tested in hundreds of communities throughout the Country, Waste Management's C. L. E. A. N. program is a proven approach to keeping neighborhoods clean, reducing litter, and illegal dumping. Here's how we define C. L.E.A. N. COMMUNITY C City of Tustin's aesthetics and community pride starts with well- maintained ell- maintained and proper use of trash and recycling containers LITTE R our job--t-o-identi f y instances of littering oral dumping and provide timely notification of the occurrence ENVIRONMENTAL PROTECTION We ensure the waste stream created by our customers is handled properly and safely to protect City of Tustin's environment AWARENESS A Waste Management is committed to creating an awareness of its services and support among City of Tustin's commercial customers NOTICE N A Waste Management representative will notify City of Tustin customers experiencing a waste overage to discuss the issues and develop a solution City Issued Page Number for Reference (Waste Management Proposal): Page 152 of 435 Implementing C.L.E.A.N. within the City of Tustin is simple. As our drivers arrive at a customer's location, they followa standardized process to check for any abnormalities. Drivers are responsible for documenting overflowing bin (s) and any waste surrounding the container. Using Waste Management's proprietary onboard computing system, the driver notates and photographs the overage. This information is automatically tagged to the customer's unique account number and becomes accessible for future reference. The driver then proceeds with collecting all materials in the enclosure, leaving the area neat, and free of debris. Preventing litter means changing behavior and often that simply means making the right thing easier to do. Upon receiving an overage service charge on their invoice, a Waste Management team member proactively contacts the customer to provide technical support. With all account history and photo documentation at hand, we work one-on-one with the customer to help them resolve overflow issues and prevent future overage charges. Often this is accomplished through adjustments to containersize(s), modifying collection frequency, adding recycling containers or pre -scheduling bulky waste pick-ups. The results are easy to see, preventing litter means LESS illegal dumping hotspots, odors and pests. Working together, the City, our drivers, outreach staff and customers can keep City of Tustin C. L. E. A. N., attractive and safe. This same technology is now being utilized to combat the effect of changing recycling markets and stricter contamination standards. By capturing incidents of contamination visually through a photo, customers are able to receive "concierge" level service wi th education, outreach and trainings made available. Documented proof of contamination also allows not only Waste Management but the City of Tustin to hold accountable and track levels and areas of contamination. 7. Information on any use/experience with "Smart Bin" monitoring, Dynamic Routing, cloud -based data management of collection, bin utilization, and dynamic frequencyof collection adjustments. Waste Management of Orange County carries specific local knowledge of "Smart Bin" monitoring activities, which include a pilot program on the commercial recycling line of business in the City of Mission Viejo. The partnership between Waste Management and Enevo provided firsthand experience in public education, deployment, routing, monitoring, and servicing sensor -based recycle bins. Through this program, Waste Management collaborated closely with Enevo staff to fine-tune the logistical requirements of blending dynamic algorithm -based routing with our advanced custom routing software, eRoute Logistics (eRL) to determine how best to sequence services and route breaks to minimize vehicle miles traveled. Waste Management is uniquely positioned and prides itself for our ability and dedication to innovation. As such, our proprietary Onboard Computer Unit (OBU) allowed for the exchanges of electronic information to the Envo system, including synchronized messaging, turn -by -turn directions, route sheets, account notes, and road conditions with our GPS unit within the OBU being able to transmit real -tune location information for each vehicle, while building an electronic trail documenting route location and service delivery. In real time, our Route Managers monitored the Driver's adherence and any deviations via the Onboard Computing System Dispatch (OCSD) application. In addition, two-way radios allowed for the driver to verbally communicate with Central Dispatch and Customer Service. Each day we analyzed thousands of route metrics, which include fill levels, service history, collection adjustments, on -route and off -route miles, hours, idle time, lifts, break -off points, and payload at break -off. If so chosen to by the City of Tustin, Waste Management would again pride itself in exploring the efficacy and partnering to overcome any challenges to implement this nascent technology. We are confident in our proven track record of being the differentiator and capacity for innovation. City Issued Page Number for Reference (Waste Management Proposal): Page 154 of 435 PROPOSAL FORM 4 PROPOSER REFERENCES Provide three complete references of relevant business and project experience in providing solid waste, recyclables, and food scrap collection for public agencies. Include customer or project names, locations, project or service description, duration, principal contacts, etc.: City of Santa Ana Customer P.O. Box 1988, M-21 Santa Ana, California 92701 Commercial and Residential MSW, Recycling and Green Service Provided Waste Collection and Processing Length of Service Over 30 years of service Christy Kindig, Projects Manager City of Santa Ana Public Works Agency Point of Contact Office: (714) 647-5088 1 Cell: (714) 647-5069 FAX ckindig@santa-ana. org City of Irvine Customer 1 Civic Center Plaza City of Irvine, CA 92606 Commercial and Residential MSW, Recycling and Green Service Provided Waste Collection and Processing Length of Service Over 30 years of service Michael J. Byrne, Sr. Management Analyst Public Works Department Point of Contact 949-724-6357 mbyrne@ci tyofirvine. org City Issued Page Number for Reference (Waste Management Proposal): Page 155 of 435 City of Mission Viejo Customer 200 Civic Center Mission Viejo, CA 92691 Commercial and Residential MSW, Recycling and Green Service Provided I Waste Collection and Processing Length of Service Over 30 years of service Denise Matson, Environmental Program Administrator Public Works Department Point of Contact Office: (949) 470-3010 1 Cell: (949) 933-0732 dmatson@cityofmissionviejo.org Provide a complete list of references for all municipal contracts, serviced by Proposer in jurisdictions within California with a population of 75,000+. Include the municipality name and principal contact*. Account Name BALDWIN PARK, CITY OF MENIFEE, CITY OF CHINO, CITY OF RIVERSIDE COUNTY i Population 75,390 77,519 82,830 85,043 SPARKS, CITY OF 90,264 CHICO, CITY OF 91,567 JURUPA VALLEY, CITY OF 94,235 SOUTH GATE, CITY OF NEVADA, COUNTY OF 96,285 98,764 MURRIETA, CITY OF CARLSBAD, CITY OF 101,235 107,000 THOUSAND OAKS, CA, CITY OF SIMI VALLEY, CITY OF 125,000 126,291 POMONA, CITY OF 149,058 City Issued Page Number for Reference (Waste Management Proposal): Page 156 of 435 HAYWARD, CA, CITY OF 149,392 PALMDALE, CITY OF 152,750 CORONA, CITY OF 153,649 LANCASTER, CA, CITY OF 156,633 SANTA CLARITA, CITY OF 176,320 SANTA CLARITA, CITY OF 176,320 SHASTA, COUNTY OF 177,223 MORENO VALLEY, CITY OF 193,365 YOLO, COUNTY OF 200,849 RENO, NV, CITY OF 225,500 MERCED, COUNTY OF 255,793 STOCKTO—NC ITY-0 1 291,707 SANTA ANA, CITY OF 355,662 WASHOE, COUNTY OF 421,407 LONG BEACH, CITY OF 462,604 SAN JOAQUIN, COUNTY OF 685,306 FRESNO, COUNTY OF 931,098 SACRAMENTO, COUNTY OF 1,418,788 LOS ANGELES, CITY OF 3,800,000 *Contact information for these municipalities is available upon request. Provide three complete references of relevant business and project experience in providing materials recovery facility, composting facility, food scraps processing facility, yard trimming processing facility, and construction and demolition waste processing for public agencies. Include customer names, locations, project or service description, duration, principal contacts, etc. Customer Service Provided Length of Service Point of Contact Customer County of Orange (Unincorporated) 300 North Flower Street, Suite 400 Santa Ana, CA 92703 Commercial and Residential MSW, Recycling and Green Waste Collection and Processing Over 30 years of service Isabel Rios -Kahn Manager, Educational Outreach Office: 714-834-4118 City of Laguna Beach 505 Forest Avenue Laguna Beach, CA 92651 Commercial and Residential MSW, Recycling and Service Provided Green Waste Collection and Processing Length of Service Over 30 years of service Liz Vazquez -Avila Senior Public Works Analyst/Solid Waste Program Point of Contact I Coordinator (949)497-0344 lavilo@lagunabeachci ty. net City Issued Page Number for Reference (Waste Management Proposal): Page 158 of 435 Customer Service Provided Length of Service Point of Contact City of Laguna Woods 24264 El Toro Road Laguna Woods, CA 92637 Commercial and Residential MSW, Recycling and Green Waste Collection and Processing Over 2 years of service Chris Macon, City Manager (949) 639-0525 / (949) 639-0591 Fax cmacon@ci tyoflagunawoods. org City Issued Page Number for Reference (Waste Management Proposal): Page 159 of 435 PROPOSAL FORM 5 NAMES AND RESUMES OF KEY PERSONNEL Indicate the names of the key personnel that will be responsible for collection operations and the areas of the management, operations, and line personnel listed below. The key project personnel marked with star (*) below shall not be substituted without prior written permission from the City. General Manager* Describe Walter Roberts Operations Manager* Joel Robledo Manager of Recycling Coordinators* Hashem Shokair Senior Manager(s) Responsible For Marketing of Food Scraps/Yard Trimmings/Compost Products and/or AD Energy and Digestate* Kevin Mattson Customer Service Manager Blanca Gutierrez Maintenance Supervisor Jose Looiza Billing Specialist Loresa Nairn Reporting and Compliance Supervisor Luz Patino Field Supervisor Hilario Perea Oscar Mendoza ingh — Paul Singh— Describe the qualifications and experience of the key personnel related to collection operation. Resumes will include the following information for each of the key personnel listed above: 1. Name 2. Role in proposed Project 3. Educational background and training 4. Number of years of experience in related field(s). Describe type of activities most usually undertaken, and names of jurisdictions served. 5. Experience directly related to role in proposed Project. This form will become Attachment G to the final contract. City Issued Page Number for Reference (Waste Management Proposal): Page 160 of 435 Larry Metter, Area Vice President - Southern California Area: Larry has over Fifteen (15) years of experience in management within the waste and recycling industry. He is responsible for the overall leadership, the strategic direction of the Market Area, and in leading Waste Management in Southern California through a con tin ued successful and sustainable direction. Doug Corcoran, Area Director of Public Sector Services and Projects: Doug has more than thirty (30) years of experience in every aspect of the waste and recycling industry. He oversees all Public Sector responsibilities including newprograms, community outreach/education, pricing, sustainable solutions and contract compliance. Pete Demolder, Area Controller: Pete has more than ten (10) years of experience in the waste and recycling industry as well as an impressive academic background with a Master's Degree in Business Administration. Pete will oversee financial and operating performance and ensure compliance with financial obligations throughout the term of the agreement. Darrel Kato, Director of Operations: With twenty-four (24) years of experience in the transportation and logistics industries, Darrel joined Waste Management in July 2002 as the Regional Fleet Manager for Los Angeles. Since then, he has facilitated and/or managed successful new program transitions including the implantation of many cart automated systems, variable rate pay -as -you -throw programs, route changes, and fleet enhancements in various jurisdictions including Manhattan Beach, Long Beach, Carson, Huntington Park, and Corona. Walter Roberts, Area District Manager: With fifteen (15) years of experience in the industry, Walter has coordinated and managed several program implementations and services conversions. He currently supervises all the personnel, equipment, and operations that provide services to residential, commercial, and industrial customers in Orange Coun ty. City Issued Page Number for Reference (Waste Management Proposal): Page 161 of 435 Joel Robledo, District Manager: Joel joined Waste Management in 1987 as a driver. In 1995, Joel's dedication and skills earned him a promotion to an Environmental Health and Safety Manager for Orange County. Joel exceled in this position for over ten (10) years before returning to operations in 2013 as a Route Supervisor. During Joel's three (3) years as a route supervisor, he worked with multiple cities, including Irvine, Mission Viejo, £t Laguna Beach, on multiple projects, resulting in many successful outcomes. As a result of Joel's success, he was promoted to the district operations manager at Santa Ana Hauling in 2016. Kevin Mattson, Organics Project Development Manager: With seven (7) years of experience in the waste management and sustain abi li ty profession, Kevin successfully advises and provides knowledgeable guidance on organic solutions. In addition, Kevin has an extensive educational background as he holds a Masters of Arts Degree in Geography, a Sustainable Business Monagemen t Certificate and a Green Building Certification. Kevin planed, developed, and managed campus -wide waste management programs targeting 80% diversion at his prior position as a Waste Management Specialist at California State University, Fullerton. Kevin is actively involved in all organic projects throughout Southern California, -ensuring solations to achieve California'snggressive-diversion-Latey— n_rl legislation. Chip Monaco, Municipal Market Manager: Chip has more than twenty (20) years of local government experience and nearly a decade within the solid waste and recycling industry. Chip currently serves as a Board Member on the Santa Ana and Irvine Chambers of Commerce, the South Orange County Economic Council, the Santa Ana Boys & Girls Club, CleanTech OC, OC Taxpayers Association, and is an affiliate member of the Association of California Cities - Orange County. City Issued Page Number for Reference (Waste Management Proposal): Page 162 of 435 Hashem Shokair, Regional Public Sector Manager: Joining Waste Management in 2016, Hashem has an in-depth academic background with a Master's of Science Degree in Sustainable Environmental Development and Resource Management. His professional experience includes landfilling, operations, logistics, and organic recycling. He manages franchise agreements with the cities of Irvine, Laguna Beach, Mission Viejo, Laguna Woods, Santa Ana, and Unincorporated Counties of Orange. Furthermore, Hashem coordinates educational outreach including sponsorship and development of non-governmental and third -party organizations such as Goodwill of Orange County and Waste Not OC. Alexandria Gonzalez, Public Sector Manager: Alexandria Gonzalez began her career with Waste Management in 2007 as a data entry clerk in the customer service center. Due to Alexandria's eagerness to learn more about the industry, she quickly worked her way up to a customer experience coordinator. During her time as the customer experience coordinator, Alexandria generated ideas and processes that successfully allowed Waste Management's Customer Service Center to run more efficiently. In Spring 2017, Alexandria was promoted to a recycling, outreach, and education manager. This role allows her to successfully utilize her expertise of the industry. Tatum Oliver, Regional Public Sector: Tatum Oliver began her career with Waste Management in 2018 with exuberance and resoluteness. Tatum offers a different perspective to the waste industry with her professional background in business and finance. Tatum excels in her current position as recycling, outreach and education manager by combining her passion of recycling and environmental awareness with her knowledge in business and finance. Diana Ramirez, Recycling Program Manager: Diana has over a decade (10 years) of experience analyzing disposal trends and managing recycling accounts. She has worked for many years specifically assisting customers with their sustainability programs, including increasing diversion and securing commodity rebates. City Issued Page Number for Reference (Waste Management Proposal): Page 163 of 435 Oscar Mendoza, Route Manager: Oscar began his career at Waste Management as a driver ten (10) years ago. Through enthusiasm and dedication, Oscar was eventually promoted to route manager and has now worked in his current position as route manager for nearly two (2) years. One of the many projects that Oscar has assisted with, during his ongoing 10 -year stint with Waste Management, is the successful implementation of new city service throughout Laguna Woods. Throughout his years at Waste Management, Oscar has worked with multiple cities and has proven to be an expert in the waste industry. Naginder Singh, Route Manager: Paul Singh began his career in the waste industry seven (7) years ago at Waste Management's customer call center. His tenacious attitude was swiftly recognized and he was promoted to a dispatch position where he worked with all lines of business from sites across California, including all jurisdictions within Orange County. After four (4) years of working as a dispatcher, Paul was promoted to his current position as route supervisor in 2016 at Santa Ana Hauling. Due to Paul's unique skillset, he works with commercial, residential, and roll -off in his current position. Hilario Perea, Route Manager: Hilario began his career with Waste Management thirty- eight {38) years ago in 1980. Hilario has proven -to -be -a dedicated rind diligent employee throughout his time spent with Waste Management. Hilario has worked with multiple cities throughout his career including Tustin and Santa Ana. Hilario assisted in delivering new containers when Tustin was quickly expanding. Hilario has worked in all lines of business throughout his career and has become an expert in the Waste Industry. Jose Loaiza, Maintenance Manager: Jose has worked in the industry since 1972 and has provided services in Orange County for more than thirty (30) years, including his current role as the fleet maintenance manager. Jose has received several certificates of achievement over the years in maintenance andsofety that not onlyhove come from Waste Management but also from the State of California and the County of Orange. His department recently won the company's "Top Shop" Award and has been awarded the P2 Pollution Reduction Award from the Environmental Protection Agency. City Issued Page Number for Reference (Waste Management Proposal): Page 164 of 435 Blanca Gutierrez, Customer Service and Experience Manger: With over a decade (10 years) of experience in the industry, Blanca is currently responsible for updating the customer service knowledgebase that we use to communicate with customers, and which has all agreement program and service offerings. Blanca will train all customer service representatives on all aspects and provide talking points to the representatives during the transition period and for on-going service needs throughout the contract life. Eloisa Orozco, Public Involvement Specialist and Communications Manager: Eloisa has been with Waste Management for over six (6) years and is responsible for developing informational and educational materials for the public and creating educational programs for various Waste Management sites, which includes helping residents, businesses, and universities increase their recycling efforts. She is the primary contact for media relations. Luz Patino, Contract Compliance. Manager: With twenty-one (21) years in the waste industry and with Waste Management, Luz has extensive experience completing diversion reports for multiple jurisdictions including Costa Mesa, County of Orange, Irvine, Mission Viejo, Newport Beach, Laguna Beach, and Santa Ana. Luz is also responsible for preparing and submitting monthly and annual contractual reports. Loresa Nairn, Billing Coordinator: With over twenty (20) years in the industry and eleven (11) years with Waste Management in her role, Loresa manages billing activities, including the maintenance of the ledger accounts and financial statements. Loresa also assists with necessary system/data changes, customer moves, inserts etc. and provides input and communication regarding system enhancements and new billing events. Furthermore, she prepares and maintains account records and billing data, and organizes and schedules all necessary resources required to accomplish billing activities. PROPOSAL FORM 6 STRUCTURE OF PROJECT TEAM Attach to this form an organization chart for the proposed project team. Identify the individual who has overall responsibility for the project and who will serve as the Proposer's representative. Include the names and titles of persons responsible for managing the collection operation and any other major responsibility areas deemed appropriate. If the proposer is a division or part of a larger parent company, list the names, titles and physical office location (city and state) of the persons that the local division management will report to in the parent company. joei Kobiedo, Hashem Shokair, District Manager Public Sector Manager Overall Responsibility for Chip Monaco, Area Municipal Market Manager Hashem Shokair, Regional Public Sector Manager Tustin Contract and Waste Location: Santa Ana, CA Management's Representative: Darrel Kato, Director of Operations Location: Santa Ana, CA Collection Operation Walter Roberts, Area District Manager Responsibility: Location: Santa Ana, CA Joel Robledo, District Manager Location: Santa Ana, CA City Issued Page Number for Reference (Waste Management Proposal): Page 166 of 435 PROPOSAL FORM 7 LIST OF CONTRACTOR -FURNISHED PERSONNEL Office and Management Headcount (Number of FTE) Position Description Number of FTE Aerations Manager 1 Field Supervisor 1 Supervisor 4 Recycling Coordinators 2 City Liaison 1 Office Manager 1 Route Manager 1 Customer Service Representatives 146 Dispatchers 2 Other: TBD Other: TBD Other: TBD General Manager 1 Senior Manager(s) Responsible for Marketing of Food Scraps/Yard Trimmings/ Compost Products and/or D Energy and Di estate 1 Collection and Transportation Headcount (leave blank if the position is not proposed) : Labor Category Number of FTE: Residential Collection MSW Driver 3 Recycling Driver 3 Yard Trimmings and Co -collection Driver 2 Food Scraps Driver as directed by Cit 1 Residential Route Manager 1 Other Residential Driver: 1 Other Residential Driver: TOTAL RESIDENTIAL DRIVERS 10 Commercial and Multi -Family Collection MSW Drivers 4 MSW Helpers Recycling Drivers (Single Material and Single Stream) 5 Recycling Helpers (Single Material and Single Stream Yard Trimmings Drivers 1 Yard Trimmings Helpers Food Scraps Drivers 1 Food Scrap Helpers Co -collected Food Scraps and Yard Trimmings Drivers Co -collected Food Scraps and Yard Trimmings Helpers Commercial/Mutti-f amity Route Manager 1 Other Com/MF Driver: 2 Other Com/MF Driver: TOTAL COMMERCIAL/MULTI-FAMILY DRIVERS 13 Roll -off Collection MSW Compactors 2 Recycling (Single Material, Single Stream, Food Scraps, Yard Trimmings) Compactors 1 C&D 1 Roll -off Route Manager 1 Other Roll -off Drivers: TOTAL ROLL -OFF DRIVERS 4 Miscellaneous Drivers and Support Relief Drivers 8t Spares 4 Box Truck Drivers Bulky Route Drivers 1 -wwasteTU --waste/White nods ou e Drivers 1 Container Delivery Drivers 2 Scout Service Drivers 1 Mechanics 6 Mechanics Helpers 2 Other Misc. and Support: TOTAL MISC AND SUPPORT 17 TOTAL PROPOSED COLLECTION/TRANSPORTATION HEADCOUNT 44 This form will become Attachment G to the final contract. City Issued Page Number for Reference (Waste Management Proposal): Page 168 of 435 PROPOSAL FORM 8 COLLECTION VEHICLES TO BE FURNISHED BY CONTRACTOR Fill in the manufacturer, number and type of vehicles in all categories below. Include a narrative description of the type(s) of alternative fuel vehicles proposed to be used in the City. Provide the name, address, contact person and contact information for the manufacturer of the vehicles and the alternative fuel components of the vehicles. If any of the vehicles listed in the table below will not be alternative fuel vehicles, state the reason and the tvpe of fuel that will be used. This form will become Attachment F-1 to the final contract. Vehicle Vehicle Fuel Vehicles Manufacturer Type Type Residential MSW Collection 3 Peterbilt ASL CNG Residential Yard Trimmings/Food 2 Peterbilt ASL CNG Scraps Co- Collection Residential Recyclables Collection 3 Peterbilt ASL CNG Residential Source -separated Food 1 Peterbilt ASL CNG Scrap Collection (if directed by he City) om mercial/Multi- Family MSW 4 Peterbilt/Autocar FEL CNG Collection Commercial/Multi- Family Single 2 Peterbilt FEL CNG Material Recyclables Collection Commercial/Multi- Family Single 3 Peterbilt FEL CNG Stream Recyclables Collection Commercial/Multi- Family Yard 1 Peterbilt FEL CNG Trim mings Collection Commercial/Multi- Family Food 1 Peterbilt FEL CNG Scrap Collection ommercial/Multi-Family Co- 1 Peterbilt FEL CNG collected Yard Trimmings and Food Scrap Collection Roll -off MSW Collection 1 Peterbilt/Autocar RO CNG Roll -off Recycling Collection 1 Peterbilt RO CNG Bulky Items 1 Freight Liner Flatbed CNG Special item collection (e -waste, 1 Ford Box Gas u -waste, HHW, etc.) Route manager 1 Ford F150 Gas Recycling Coordinators 2 TBD TBD Gas Other vehicles: TBD TBD TBD TBD This form will become Attachment F-1 to the final contract. PROPOSAL FORM 9 PLAN TO PROVIDE LIGHT WEIGHT COLLECTION VEHICLE(S) The concept of replacing a $320,000+ front -loader with its heavy construction and hydraulics suitable for the collection of MSW bins weighing 250 to 500 pounds with a lighter -weight and lower-cost vehicle has been proven. The lower cost and lighter vehicle has been utilized to collect recyclable materials with bin weights of 60 to 90 pounds and carries the lighter load of recyclables back to the processing facility. Please describe the plan to incorporate light weight vehicles, including the specific route assignments proposed for the light -weight vehicles; the number of light -weight vehicles proposed for the City in years 1, 3, 5, and 7 (if variation in vehicle inventory is anticipated); estimated capital and fuel cost -savings for the deployment of the light- weight vehicle; how the cost -savings will be returned to the rate payers; the type, specs, and manufacturer of the light -weight vehicle; and any other information related to the deployment of lightweight vehicles in the City. This form will become Attachment F-2 to the Contract. Waste Managementof Orange County is proud to provide the Cityof Tustin lightweight vehicles for commercial and residential recycling routes. These 3 -axle vehicles are approximately 1,700 pounds lighter than our 4 -axle trucks (which are approximately 36,400 pounds). This weight and size difference equates to fuel savings and less wear and tear on city streets. Our vehicles are Autocar ACX, Cummins ISLG-NZ, Allison Automatic Transmission with Amrep Compaction bodies. Currently, Waste Management of Orange County is deploying these 3 -axle light weight vehicles in the City of Laguna Beach. A total of six (6) 3 -axle commercial recycling vehicles and three (3) 3 -axle residential recycling vehicles will be utilized within the City of Tustin. In addition, Waste Management is currently piloting the use and efficacy of utilizing hybrid vehicles for collection routes. Results from this pilot are estimated to be available within the next 24-36 months. Waste Management of Orange County prides itself for ability to achieve innovation and looks forward to the potential future opportunity to bring this expertise and differentiator to the City of Tustin. City Issued Page Number for Reference (Waste Management Proposal): Page 170 of 435 PROPOSAL FORM 10 PLANS TO INCORPORATE ON -BOARD TECHNOLOGY TO INCREASE SAFETY AND EFFICIENCY It is becoming standard in the solid waste industry to include tools and equipment on- board collection vehicles to increase collection efficiency, enhance driver and pedestrian safety, to track driver locations and service history, and to increase overall accountability. Tools such as on -board tablets, GPS systems, barcode scanners, video and still photography, back up cameras, etc. have been employed by hauling companies to deliver results more efficiently and safely. Please describe the types of on -board technology that are planned for the City of Tustin and how this technology will benefit the City's ratepayers. Describe your plans to adjust driver productivity requirements and metrics to encourage the identification of Contamination in Containers. Further, describe any plans to utilize on -board technology to notify customers and Recycling Coordinators of observed contamination incidents (see section 5.5 of Attachment B). This form will become Attachment F-3 to the Contract. City Issued Page Number for Reference (Waste Management Proposal): Page 171 of 435 Waste Management's On Board Computing System - DeliveringSafe, Reliable Et Trackable Services Each Et Every Day Our on -board technology provides clear advantages to customers and the City of Tustin. This technology allows us to instantlyand accurately communicate within our organization and with our customer about the status of the truck, the property, and the container as it relates to service. It helps avoid service issues and resolve them quickly when they occur. All of this equates to continued service at the level City of Tustin residents expect. Onboard Computer Unit ; Allows the exchanges of electronic information such as (OBU) messages, turn -by -turn directions, route sheets, account notes, and road conditions GPS unit within the OBU Transmits real-time location information for each vehicle and builds a breadcrumb trail documenting route location and service delivery On Board Computing Dispatch Application within the OBU We use our advanced custom routing software, eRoute Logistics (eRL), to determine how best to sequence services and route breaks to minimize vehicle miles travelled. In real time, our Route Managers monitor the Driver's adherence to the plan and any deviations via the Onboard Computing System Dispatch (OCSD) application. Each day we analyze route metrics, which includeon-route and off -route miles, hours, idle time, lifts, break -off points, and payload at break -off City Issued Page Number for Reference (Waste Management Proposal): Page 172 of 435 Digital Camera DriveCam System with Video Recording Device on each collection vehicle Integrated with the OBU so every Waste Management driver can capture images such as surrounding area and container conditions, including overloads, before and after service. These images are transmitted instantly to our image database application Continuously monitors the surroundings. When an incident is registered, the DriveCam system transmits twelve seconds of video (eight seconds before and four seconds after the incident) and stores it remotely for review. An incident registers when the driver manually activates the system or the vehicle is impacted, undergoes a rapid deceleration, or executes a turn at excessive speed Two -Way Radio and/or Allows the driver to verbally communicate with Phone Central Dispatch and Customer Service City Issued Page Number for Reference (Waste Management Proposal): Page 173 of 435 Centralized dispatch center Our high-tech Dispatch Center connects directly from the Customer Service Center to the truck and even to the customer. It's done seamlessly using technology that communicates directly with the truck's computer and driver, and allows the dispatcher to see where our trucks are located in your community and how well they are progressing on their route. A phone call to the Customer Service Center creates an electronic ticket sent to the dispatcher. It could be a question on timing for a commercial or residential customer who saw a truck nearby and is wondering why he hasn't been picked up. The dispatcher reads the ticket, researches the situation using data from driver tablets, and determines who can best handle the issue. The dispatcher talks with the drivers and can "drag and drop" the electronic ticket onto the driver's tablet; push -to-talk technologygives the dispatcher quick direct access to each driver. The team's collective goals are straightforward: • Drive Customer Service • Streamline Communication • Support Operations • Increase Efficiency Executing on these goals improves customer service. The increase in effectiveness afforded by our technology investments empowers our employees to deliver exceptional customer service by the most efficientand effective means possible. Key functionalities include the ability to: • Instantly view driver location, status and route progress • "Drag and drop" electronic tickets • Share and access on -route photographs from tablets (i.e. photos of blocked containers, etc.) • Reallocate portions of routes or a single collection from one driver to another City Issued Page Number for Reference (Waste Management Proposal): Page 174 of 435 In short, the combination of onboard technologies investments and computerized dispatch enables Waste Management to increase the effectiveness of our everyday operations and maximize our ability to quickly respond to customer needs. Managing route progress Using our Plan Versus Actual (PvA) technology, route managers and dispatchers can track every stop on the route virtually. By following the same route order every service day, we create consistency in service and increased customer satisfaction. PvA software displays how closely the driver followed the route, where there were delays of more than ten minutes, and where the driver had to deviate from the route. Coaching consistency is important, and our general goal is to run the route at least 90% as designed. This graphic shows the PvA tracking for an actual route. A route order is typically denoted by blue squares (representing each account on the route). The order in which stops are serviced is denoted by the orange squares (based on when the driver 'statuses" the stop, meaning, completed the pick-up). The driver updates the status of each containeras it is collected. That route information is shared almost instantly with the customer service center, so when a customer calls, our customer service representatives know what has happened on the ground. Thishelps the route manager track down disputed calls and helps the driver eliminate missed pick-ups. Commercial settings can be challenging to service. Often times, business addresses and container locations do not match. Using a link to the in -truck computer tablet, the route manager can overlay the driver's route onto Bing aerial maps, to identify the commercial customer's account location versus where the container is located on the property. This can assist drivers to avoid missed pickups in confusing settings. Screenshot of newstops (white numbers) added to driver's tablet by the route manager City Issued Page Number for Reference (Waste Management Proposal): Page 175 of 435 We know not every day goes smoothly. Traffic can slow a driver on their route. A driver gets sick and the route still needs to be serviced. Route managers and dispatchers can take a portion of a route, or an entire route, divide it up among other trucks, and seamlessly drop those stops onto the other drivers' tablets. This puts the customer first, allowing us to quickly react to all situations. It's all about getting the recycling, yard waste, and garbage collected as expected every day. Additionally, route managers and dispatchers have access to each driver's tablet and can track how many stops are on their route and progress to completion. They can "drag and drop" a ticket or a new stop right to the driver's tablet. While sitting at their desks, our operations team can see where our trucks are located, the stops already completed and the day's work left to be collected. By dropping an electronic ticket on the map, the software pinpoints the location of the issue and gives our operations team the tools needed to re-route the work to the nearest truck. C Our investment in technology is good. Our investment in drivers is even better. As much as we invest in technology to ensure safe, efficient and reliable customer service, our biggest investment is in our drivers. These men and women are the best in the business. They take accountability for their routes and customers. Our drivers know your community and they make certain you receive excellent customer service. City Issued Page Number for Reference (Waste Management Proposal): Page 176 of 435 Cloud -Based Data Management of Collection - Onboard Computing System (OCS): Transforming the way We Serve Our Customers The entire fleet is equipped with an onboard computing system (OCS), which enhances communication between our operations and customer service teams. OCS replaced paper route books with electronic route sheets, updated in real time. Collection drivers see all stops and service tickets on their touch screens, which can be updated remotely and in real time by route managers and dispatchers. Drivers use their OCS to log completion of each service performed. Dynamic Frequency of Collection Adjustments A screenshot of OCS OCS is also a key tool for noting and communicating route exceptions such as "no can out, " blocked containers, extras and contamination. Each exception has a designated code. Drivers log the appropriate code at the time of collection and also have the option to add supplementary notes. In the event that OCS becomes unavailable for any period of time, our drivers use a traditional paper route sheet to perform scheduled collections and manually enter routing exceptions. Primary customer benefits of OCS: • Proactive Customer Communication - Drivers document any issues associated with attempting to service the customer account, including "no can out," blocked access or ancillarypickups. This allows us to proactively address issues with our customers and prevent inconveniences such as a missed collection. • Enhanced Service at our Customer Service Center - Customer service representatives have virtually real-time customer information at their fingertips, allowing them to see what our drivers see, and communicate accurate, customer specific information during a single call. City Issued Page Number for Reference (Waste Management Proposal): Page 177 of 435 PROPOSAL FORM 11 PLANS FOR INCORPORATION OF TECHNOLOGICAL INNOVATION Describe the proposer's plans to incorporate technological developments such as: the use of smart bins to indicate how much of the capacity of the bin is being used and to notify dispatch when the bin requires servicing (via 3G network or by other means); the use of dynamic routing to service bins only when they are full; the use of new vehicle propulsion technologies; `pay as you throw' systems; on -board scales and barcodes to note container weights and service events; etc. The use of `smart' bins also allows for dynamic routing wherein commercial accounts would be serviced only when bins are at 80% or more full. Such an integrated system would also allow for the development of real-time billing and access to service issues via a cloud -based system. If proposer does not anticipate implementing any of these, or similar technological innovations within the term of the contract, please indicate same in this form. This Form Will Become Attachment F-4 to the Contract City Issued Page Number for Reference (Waste Management Proposal): Page 178 of 435 Waste Management's Smart Bin Technology As mentioned previously, Waste Management of Orange County carries specific local knowledge of "Smart Bin" monitoring activities, which include a pilot program on the commercial recycling line of business in the Cityof Mission Viejo. The partnership between Waste Management and Enevo provided firsthand experience in public education, deployment, routing, monitoring, and servicing sensor -based recycle bins. Through this program, Waste Management collaborated closely with Enevo staff to fine-tune the logistical requirements of blending dynamic algorithm -based routing with our advanced custom routing software, eRoute Logistics (eRL) to determine how best to sequence services and route breaks to minimize vehicle miles traveled. Waste Management is uniquely positioned and prides itself for our ability and dedication to innovation. As such, our proprietary Onboard Computer Unit (OBU) allowed for the exchanges of electronic in formation to the Envo system, including synchronized messaging, turn -by -turn directions, route sheets, account notes, and road conditions with our GPS unit within the OBU being able to transmit real-time location information for each vehicle, while building an electronic trail documenting route location and service delivery. In real time, our Route Managers monitored the Driver's adherence and any deviations via the Onboard Computing System Dispatch (OCSD) application. In addition, two-way radios allowed for the driver to verbally communicate with Central Dispatch and Customer Service. Each day we analyzed thousands of route metrics, which include fill levels, service history, collection adjustments, on -route and off -route miles, hours, idle time, lifts, break- off points, and payload at break -off. Furthermore, Waste Management has experience utilizing new vehicle propulsion technologies, including CNG and Hybrid trucks. In addition, we have many areas around the county that are currently utilizing on -board scales. We welcome the opportunity to further discuss these possibilities for the City of Tustin. PROPOSAL FORM 12 NUMBERS AND TYPES OF CONTAINERS TO BE FURNISHED BY CONTRACTOR AND CART SPECIFICATIONS Proposer shall include the proposed numbers, types, dimensions, manufacturer, and colors of commercial, residential, and roll -off containers that it will provide to all customers within the City. Minimum standards for the Containers and Cart submitted by the Proposer are contained in Attachment E. Note below, Proposers submittal detailing the proposed numbers, types, dimensions, manufacturer, and colors will become attached to the standards of Attachment E. This form will be included with the Cart specifications to become a part of Attachment E to the contract. Waste Management Carts: Otto Environmental Systems of North America, Inc. Waste Management will partner with our cart supplier, Otto Environmental Systems (Otto), for the delivery of new carts in Tustin. Otto has served the solid waste and recycling industry for over 60 years and has deployed more than 100 million carts to communities worldwide. Otto produces carts that are compatible with manual, semi- and fully - automated collection systems and their cart quality and workmanship is backed by a 10 - year warranty. eve successfully uta i� Otto cars in communities thr—ough-out North America and are excited to provide them to Tustin customers. Primary features and benefits include: • Product Quality. Otto carts are engineered with the appropriate balance of stiffness and flexibility — this allows Otto carts to flex and better conform to automated collection equipment, reducing cart wear and tear. • Durability. Otto carts are designed to last — they are UV resistant for long-term sun exposure and lids feature a double -pinned attachment system that provides a robust connection to containerbody. • Shipping Efficiency. Otto carts can be shipped fully assembled and are designed to nest tight together when stacked — this allows for more efficient cart storage and shipping. City Issued Page Number for Reference (Waste Management Proposal): Page 180 of 435 • Customizable Design Options. While carts are available in eight standard color options, custom color options are also available and standard hot stamping and in - mold labels can be selected to display key program instructions. • Permanent Full Color Cark Markings. Using ColorFUSEIM technology, Otto offers full- color permanent cart branding that cannot be scratched, peeled off, or chemically removed. • Recyclability. High Density Polyethylene (HDPE) resin makes Otto carts recyclable and new containers are created with a percentage of recycled content. Cart Sustainability It only makes sense that the carts we provide Tustin for the collection of trash and recyclables should be made as environmentally responsible as they are durable, convenient, and long lasting. When selecting Otto Environmental Solutions as our proposed cart manufacturer for Tustin, we considered the following environmental benefits: • Environmentally Friendly Manufacturing. As a manufacturer of plastic products, Otto recognizes that its operations have an impact on the environment, and they are firmly committed to minimizing this impact through continual improvement of business practices, exceeding environmental regulations, and minimizing theircarbon footprint in both company operations and the community. • Post Consumer Recycled Content. On average, Otto incorporates 30 percent post- consumer recycled content into their carts, helping to reduce our reliance on limited natural resources. • Cart Recovery and Recycling. The resin used to make Otto carts is recyclable at the end of the cart's useful life. Otto collects old, broken, and unwanted plastic containers to decrease the overall carbon footprint of the container manufacturing process. Otto will buy back Tustin carts that are at end of their lifecycle, regardless of manufacturer. Otto Cart Warranty Our proposed cart supplier, Otto Environmental Services, provides a non -transferable 10 - year warranty period from date of cart shipment. The provided warranty does not cover negligence, abuse or normal wear and tear, but does protect Waste Management and Tustin from defects in materials and workmanship. In the event a warranty claim is submitted, Otto will either repair, replace, or grant credit for defective carts. Repaired or replaced products are warranted for the balance of the original warranty period of the original cart(s) or part(s). Waste Management has a long-standing vendorhistory with Otto and has successfully utilized their cart warranty when needed. We are confident that Otto will stand behind their product quality. Please note a full and complete copy of warranty terms is available on the Otto Environmental Services website at: www. otto-usa. com/warranty- information. h tml City Issued Page Number for Reference (Waste Management Proposal): Page 182 of 435 Otto Cart Specifications Model Height Width Depth Load Rating Carts per Stack Photo Otto Cart Count • 39,000Carts 20 Gallon 35 Gallon 65 Gallon 95 Gallon MSD -25 E MSD -35 E MSD -65 E MSD -95 E 28 %" 38" 42 3/8" 45318 19 5 19 5 25 %8" 27 %z" 24 %" 24 %" 29 %z" 33 %4" 88 LBS. 122.5 LBS. 230 LBS. 338 LBS. 9 10 9 8 N1. City Issued Page Number for Reference (Waste Management Proposal): Page 183 of 435 Waste Management Steel Front End Load (FEL) Containers: Wastequip Wastequip Front End Load Containers (FELs) are engineered using heavy gauge steel to withstand the stress of continued use. Standard models feature 12 gauge sides and 10 gauge bottoms, high density polyethylene lids and fully welded in -seams. Our heavy duty models have 10 gauge sides and 7gauge bottoms for added strength and durability. Containersare primed inside and outside to reduce corrosion. Wastequip containers meet ANSI safety specifications and dimensional standards. Wastequip FEL Count • 2,100 Commercial Bins City Issued Page Number for Reference (Waste Management Proposal): Page 184 of 435 48 ft. trailer flat/ drop 421 52 281 36 181 18 53 ft. trailer flat/ drop 451 57 32 / 42 201 20 Plastic lid standard 37" x 41 " 37" x 48" 37" x 58" single wall single wall single wall Sides 12 gauge 12 gauge 12 gauge Bottom 10 gauge 10 gauge 10 gauge Weight 505 lbs. 602 lbs. 732 lbs Wastequip FEL Count • 2,100 Commercial Bins City Issued Page Number for Reference (Waste Management Proposal): Page 184 of 435 Waste Management Roll -off Containers: Wastequip Wastequip rectangular open -top roll -off containers are built to withstand the most demanding waste and scrap collection applications. Rectangular roll -off containers meet ANSI safety specifications and dimensional standards. • Heavy-duty, greaseable, fully -welded wheel assemblies Greaseable rail rollers 7 gauge rail gussets welded to floor and cross members Front sheet bent 90 degrees to allow for overlap on side wall, adding extra strength to seam • V -notched weep hole at the bottom of each side post allows for drainage of liquid and inhibits rust Rugged tarp hooks and available tarping systems from Pioneer or Mountain Tarp protect the load • Rust -inhibiting primer inside and outside Painted in one of several standard colors using high-quality, low-VOC enamel Wastequip Roll -off Count • 120 Roll -off Containers City Issued Page Number for Reference (Waste Management Proposal): Page 185 of 435 PROPOSAL FORM 13 IMPLEMENTATION PLAN Provide a narrative description of all activities to be completed in order to commence collection, transportation, processing and disposal operations on April 1, 2019. Include all areas of service including ordering, painting and licensing of new collection vehicles, arrangement for fueling of alternative fuel vehicles, routing the City, preparation for customer billing, deployment of any new carts, bins, roll off boxes and compactors; preparation of public education materials required in contract, status meetings with the City, and all other steps that will be taken to prepare for roll out in Tustin. Include a chart showing each week of the implementation period, beginning with August 2018 and going through March 31, 2019, of all activities that will occur prior to the start of collection operations on April 1, 2019, and key activities that will occur in the first 60 days of operations (troubleshooting, switch out of carts if customers change cart size, responding to questions from customers, etc.). This form will become Attachment C to the final contract. City Issued Page Number for Reference (Waste Management Proposal): Page 186 of 435 As the saying goes, you don't get a second chance to make a first impression. At WM, we are acutely aware that the City will be relying upon its contractors to make a positive first impression during the transition period by providing a professional and positive experience for all customers. We bring to this effort the cumulative experience, knowledge and dedication of our entire team, local and affiliates. Our goal is to show customers that the new Franchise is adding value to their current service. WM's Transition Team leaders will meet with the City's Transition Team to obtain direction and to discuss planning and fatal flaw/risk analysis. Thereafter, we will meet with the City on a weekly basis, at a minimum, to review progress and risks until the City determines the meetings are no longer necessary. We have decades of transition experience going as far back as the 90's when several local jurisdictions converted to automated multi -cart systems. Every one of the more than 80 franchises in Southern California have gone through some level of transition as we have adapted our service delivery to accommodate changes in collection methodology, regulations, technology, waste composition, customer behavior and service needs. In addition, we took over service operations in Laguna Woods, California City, Ridgecrest, Palmdale, and Santa Clarita from previous haulers and we implemented recycling collection and multi -container systems to more than one (1) million customers in Southern California. We successfully converted several areas of Southern California from open market to a franchise system. We also transitioned dozens of franchises from manual to automated collection systems requiring changes in customer behavior, routing, staffing, collection equipment and equipment in the field. Outreach and Public Education Strategy/Training We believe that communication is the key to a smooth and hassle -free transition for the customer. In addition to the expansion of the use of advanced technology in basic service delivery, recycling will become a part of every customer's daily routine, and organics will be diverted at unprecedented levels. In order to help customers appreciate the value of the new program and in order to get their "buy -in" for expanded diversion requirements, City Issued Page Number for Reference (Waste Management Proposal): Page 187 of 435 proposers must have the capability to implement a sophisticated, comprehensive Outreach, Education and Training campaign over the entire term of the contract. We also see many unique advantages to executing on the proposed outreach and education approach to work towards the City's waste goal. Drawing on data in the field will offer the City and its staff real-time, effective and efficient outreach and education. It will assist the City in delivering equitable services, data and technology across the zones. It also has the potential to reduce staff hours on collecting and analyzing data. Strategic discussions using accurate data will drive accountability and continuous improvement. The more we understand the waste stream and the customer segments the more we can customize our public education and outreach activities so they are more targeted and effective. According to a 3rd party study conducted, consumers are still confused about what is recyclable. Social science researchers are finding that awareness and education alone do not lead to behavior change. People do not change their behaviors because it is "the right thing to do." People do change theirbehaviors when the benefit to them outweighs the barriers to changing behavior. Overcoming the barriers by using incentives, direct outreach, simplifying the messaging and communication to customers is the core of our approach. Incentives should key off of what will overcome the barrier for each business type. Incentives will vary based on a number of factors including business segment and size. Incentives that have proven to be successful at reducing disposal include demonstrated cost savings, peer pressure, on-site logistical assistance and employee training support. Customers will see many advantages to the innovative outreach in the field including optimized collection services and resulting cost savings, enhanced customer service, maximum diversion, and custom recommendations, reporting, and progress tracking. Together these services provide transparent tracking and reporting and efficient ongoing outreach and customer service delivery. City Issued Page Number for Reference (Waste Management Proposal): Page 188 of 435 Below are a few of the methods used to advertise and promote our recycling programs focus on engaging customers and creating value for recycling. Community Kick Off Meeting • Prior to the beginning of the Contract, we will conduct a community meeting to introduce residents, multifamily residents, businesses, commercial establishments and industrial customers within the City of new programs andservice offerings • At least two weeks prior to the scheduled community meetings, WM will notify all customers of the upcoming meeting by written notice delivered either via US Mail or a door- to- door service. By answering residents' questions and introducing new value-added services in person, we aim to make customers comfortable and well informed about any proposed service offerings and change to existing services. • Collection containers and public education materials will be on-site giving customers the opportunity to see the services available to them first hand. Additional informational meetings will be held as needed during the life of the contract. Welcome Package Once awarded the contract, we will develop a comprehensive promotional and educational materials regarding the City's services for all customers. The starter kit will include a welcome letter and service guidelines that explain new and programs and will provide instructions for con tainer usage and along with details specific to the bulky item programs. The kit will also provide information about the new contract and other special services that WM provides such as sharps, waste diversion programs, walk out services, collection tags, new programs, additional container ordering, temporary bins services and contact information for WM, as well as will contain information related to cart placement and parking restrictions. Residential Newsletters Waste Management will produce regular newsletters each year educating residents about recycling and bulky item options within the City. In addition, the City will have discretion to dictate article topics, or WM can produce articles on topics such as recycling tips, waste reduction, HHW, seasonal recycling programs and more. Cart Tags Waste Management proposes the launch of enhanced cart tags in both English and Spanish with colorful pictures and descriptions of proper waste and recycling behavior to ensure residents know exactly what to do with materials in the future. Picture samples are provided for each commodity (refuse, yard waste and recyclables) to assist residents in properly disposing of materials and educating them on how to properly disposal of un - permitted waste while providing contact information should they have any questions Identifying, Contacting and Setting up Customers for Service Our outreach strategy is a community-based social marketing (CBSM) process that starts with obtaining as much customer and community data as possible. We will use the data we gather and basic transition and on-going ou-treacb messa in$ and material will be developed from the data we gather from the community and from proven CBSM tactics to develop and implement a comprehensive transition and on-going education and training initiative that utilizes multimedia and personal contact to inform all customers, and the community at large, about the purpose, benefits and advantages of the new Franchise services. Additionally, we fully inform all customers about the service, billing and payment details of the Franchise and its programs. • We will compare and merge the list of businesses with the account list provided by the City to establish a baseline of account information. Then we will obtain as much account information as possible from current haulers to compare and merge with the baseline account information into consolidated account list. We will also investigate any discrepancies or incomplete information in the consolidated account list by directly contacting customers and performing site visits, as necessary. City Issued Page Number for Reference (Waste Management Proposal): Page 190 of 435 • Prior to the service start date, we will use the consolidated account list to create "preliminary accounts" in the WM system for every customer which will include billing addresses, service addresses, service levels, special service requirements and rates to be charged. We will initiate a "Customer Needs Assessment" to obtain specific service information. • WM will contact all customers to inform them of the service benefits available through the Franchise, their projected service levels and rates, payment options, account access options, billing rules, problem resolution and inquiry contacts and other processes. Customers will be able to view their account information online via WM's city -specific website and request changes. We will establish a convenient process for customers to correct their preliminary information. • We will utilize a variety of media paths to inform potential customers who are not on any list how to contact WM to set up service. • We will field a surplus of additional customer service representatives, billing specialists, IT team members, field response and service delivery drivers and other staff members prior to the service start date in anticipation of an initial spike in customer requests and inquiries, and throughout the Transition period as necessary. Technology and Business Processes used during Transition • Transition Checklist: we will create a transition checklist to document all transition plan steps and tasks, assigns responsibility for task completion to the appropriate team and establishes due dates. • Daily and Weekly Transition Status Meetings: WM Transition Team Leads will confer on a daily basis to review customer contacts, container delivery, service delivery, call center performance and overall effectiveness and quality of the transition. On - the -spot adjustments can be made because the decision -makers are together. • Adjustable Staffing: We continuously monitor performance of all teams during transitions using our comprehensive metrics tracking programs. The information allows us to add or redeploy staff to address any issues or challenges. Our continuous recruiting, hiring and training during transition allow us to swiftly add personnel to the effort. • Increased Call Volumes: High call volumes will be covered by our additional transition call center staff, with overflow fielded by affiliate WM call centers. Moreover, team leads, digital care reps and customer experience coordinators provide additional back-up. • "Code Red": Our code red resolution process is expanded during transition to provide one-hour response to customers with issues to determine the swiftest route to resolution. • On -Site Response: Service delivery supervisors attend on-site visits regularly and as needed for immediate resolution. Best Practices providing advantages to the City Our Service Delivery Optimization (SDO) program is a suite of procedures, technology, and training that we have developed from the best service delivery practices of the industry and our affiliated facilities across the nation. The program delivers outstanding customer service by integrating elements such as: • Lean yard layouts and inbound/outbound driver processing. • Efficient'�s and -procedures for routing and dispatching. • Standardized roles and priorities that focus on developing employees. • Daily structured site meetings to openly discuss safety and customer service. • Accountability of field personnel. • We have a mature local organizational structure that continuously develops more effective methods to ensure consistent, quality service. • Our "Mission to Zero" program delivers industry-leading safety to protect both our employees and our customers. • We have created a best -in -class maintenance program to protect our employees, our customers and our communities. • Our business processes use fully integrated information systems and vetted field service technology— including onboard computing, GPS, digital image capture, video recording, and container RFID—to deliver timely, complete, and efficient service. City Issued Page Number for Reference (Waste Management Proposal): Page 192 of 435 We specialize in cost efficient, yet flexible and responsive staff level management Our processes ensure full coverage at the lowest possible cost. Every week we develop an efficient staffing plan that incorporates restrictions on hours of service. For front -load services we use our Efficiency Management and Planning tool to form a staffing plan based on planned work, including specialized customer service needs. For roll -off services we use our Roll -Off Capacity Planner to develop a staffing plan that is based on scheduled work and an analysis of historic unscheduled work. We staff at least one relief driver for every ten drivers to provide reliable service in cases of unplanned events such as illness, weather, or traffic delays. We also move staff or tasks from one hauling site to another when necessary to make sure all services are performed regardless of unexpected events, and plan and track time off over a twelve-month window using our Time -off Planning Service (TOPS) to assure proper staffing while also accommodating employee needs. Procedures for Addressing Customer Inquiries and Complaints During the Transition • Our Customer Service Team is in place and will be trained on the particular needs of the City. • We use a proprietary web -based Knowledge Management Tool called Green Pages to track and maintain all contract information. • Green Pages contains information on all services available to customers in the City of Tustin and ensures that customer service sets up accounts with the correct information and that customers are given the most accurate and up to date information related to any services available in the City. • Immediately upon award, we will update Green Pages with the new information from the new fran ch ise agreemen t. • Green Pages and individual account information is accessible by field staff and customer service representatives and can be updated in real-time. City Issued Page Number for Reference (Waste Management Proposal): Page 193 of 435 • As a CSR types in the customer address, GPS based software takes the her/him directly to a map of the service area and a customized digital guide to relevant service and community information in the City. • Customer Service Center and field staff receive regular training on contract changes and program enhancements and will participate in kick off training specific to the transition. Keeping Tustin Residents Informed with Informational Meetings Waste Management will hold community meetings at convenient and accessible locations to introduce residents to new service offerings. Each meeting will include a new service overview followed by an open QA session. Informational meetings dates will be included in all pre -implementation press releases and resident mailings. Potential locations for scheduled community information meetings, include: • Tustin Public Libraries • Community Center • Senior Services Center Throughout the transition, our Public Sector team will also be available to attend Tustin City Council meetings to provided council updates and address questions from councilmembers, staff or Tustin residents. Existing and Potential Food Waste and Yard Trimmings Customers Using the City's Food Waste and Yard Trimmings customer information, WM will establish an organics customer account list to ensure that the existing organics diversion programs will continue without interruption. Prior to the start of service, WM's service delivery team members will visit existing organics customers to validate service levels, identify site- specific considerations of accessibility and safety and to provide consulting services to help customers maximize their organics diversion. We will also create expandable organics routes to capture all existing organics customers on day one of the start of service. City Issued Page Number for Reference (Waste Management Proposal): Page 194 of 435 Implementation Timeline The timeline on the next page provides a general idea of the tasks and key dates associated with a Tustin new contract implementation. A copy of the implementation timeline is also available in Waste Management's full response to the Tustin RFP. City Issued Page Number for Reference (Waste Management Proposal): Page 195 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 196 of 435 ISO m I SON ill 11 NONE NOUN loon 11 11 ENRON Ill I 10111111 mill 111111111 loom IN 1111111111 1 m loon MINI llliI1mllI ME a loon NO 111111110 lmmom 11111111 1111111111 , 11 loon 10111111 lllilloll '1111loon 0 1010 oil I 11111111loon ll11lH1 H J 11 1 0 ImmmE loom No IN ill 1 Ill NONE 111111111 I ""'111 1 1 loon 1 1111111111101 Ill Iloon 1111.1loon III EMISSION NONE 0 ill ON I ORION ME 11 loon 'El lmonloom NUNN No 101 Ell 11111111111 m 1i loon In I ISO 111,1111 loomm .0010 o HOURS 1loon lmom on 111111 IN 1111111111 11 0 MINI Ill HOMES III Iloom v City Issued Page Number for Reference (Waste Management Proposal): Page 196 of 435 PROPOSAL FORM 14 CONTRACTOR'S DETAILED DESCRIPTION OF DIVERSION PROGRAMS The Contractor will provide a detailed description of each diversion program that is identified in Attachment B, Scope of Work, Table 1. These descriptions shall be complete in all respects containing details on collection routing, materials handling, container usage, processing, and assumptions on amounts of material projected to be diverted. Include a plan describing how the technical assistance from recycling coordinators will be provided to implement the required diversion programs at all AB 341, 1826, and SB 1383 Customers. The educational component for each of the programs shall also be fully described. Where applicable please refer to the corresponding CalRecycle DPS codes. Please refer to Waste Management's full response to Tustin RFP for a details description of our proposed diversion programs, however you will find information pertaining to CalRecycle's DPS codes below. Recycling Programs 2000-RC-CRB (Residential Curbside Single -Stream Recvclable Materials WM is dedicated to spreading the word on the importance of recycling by providing information and recycling services during customer site visits, at community events and other public functions in the City. We work very closely to ensure that "best practices" and updated recycling information are properly disseminated to all residents while providing residents with examples of accepted recyclables in the program. Please refer to the image to the right to see an example Residential Et Multi -Family Recycling Flyer. Residential & Multi -Family Recycling Program Metal Glass i W` GREEN. Residential Curbside Single -Stream Recyclable Materials are regularly scheduled, routed, with materials being handled at our Orange and Irvine MRFs. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle with an approximate assumed diversion rate of no more than 20% by weight divertible materials in the MSW stream by December 31, 2024. City Issued Page Number for Reference (Waste Management Proposal): Page 197 of 435 2030 -RC -OSP (Commercial and Multi -Family Single -stream Recyclable Materials) This dedication also extends to reaching out to the City's commercial and multi -family customers with an extensive education and outreach program being deployed, which includes, but is not limited to: direct mailers; bill inserts; flyers; posters; and, ad hoc materials available in a variety of languages. Please see below for examples of outreach utilized. Mandatory Commercial Recycling _ On July I, 2012, a crew low beco ne effeclive in the State of- Calitornio. Assembly Bill 341 requires IKJslnesses that generale at least four cubic yards per week of solid waste and nulli-family complexes with five mils a more to have o recycling pogrom In place Waste Management is pleased to provide commercial recycling services that can Help your business comply with the new Slate Assembly Bill 341 To sign up for recycling, concoct Waste Management at 14f r 714-558-7761 a visit home.wm.com/aange-county. 7 ^tLn Waste Management will provide all the materials and resources r jl8 deeded to start a successful program! Recycling — It Can Make a Big Difference! While California has been a national leader in solid waste diversion practices, a large amount of recyclobles still end up In the landfill. AB 341 is designed to help reach Colifornlos recycling goal of 75% by the year 2020 and reduce greenhouse gas emissions by diverting waste Iran landfills. Recycling also helps extend the life of ou existing landfills and decreases the need to site r>Ew landfills. Recycling is m easy way to go green. If your building doesn't have a recycling program you're missing out on an eery opportunity to conserve neural valaahle Inndhll Space and may even reduce war trash 61111 - Customer Service W 7145587761 home .wm.com1orang_.unly THINK GREEN. PILLASf TC BOULES6 CONIAINEAS Tit-> sends de jL'Jm ALUMINUM CANS&FOLL f LRBOAPa Mandatory Commercial Organics Recyclingi- .. Now in effect: Covered Businesses & Multi -family Complexes of Five or More Units Must Have Organics Recycling 0�5Wp E_r28, 7014 arrow lune b—edeenemh itom of Canfomw Asarfk Intl M26 nB 132dregnras bsmesses ro rerycbrMe agave morwials depzNeo m Nn ananl of wosre slsy gasses pro weal. c As {vr of Colilmnns r ydng oM greedoese gas IC-sir�laassrans rap r. as 1—11 r to direr V mops and laodsukd s�ppaa dear u msad' load wane Irani Ewith :1 da..wna nremns enxrneApi1121b. Nud-,gk Ali— wl nI ZAe or mom , m rayaaed eo caths adrd, void rcimmh3y eNaaloApol �Jb. the 1 .+g<avc msrwlds ocmau Im revdv orlardrd of rb rypaaromfy Ti alNm ram al " - tie danired far casmmros !audit, ma Yam. D—N agaacs Iran Imdnns Im pocrosag for bun 4.dA rwse Aad , ladhll G+ amsums ad pado:es 11-poria: segnnr wI a, mnrblae re son E—N, rimaerrmIm — mmry m incl __m _ N.admoN mecammmcnl mgaeev Ie_v=6na I.d"ra rure gods of Cddrn d, i,ID IWamspS L— An, Asxmdv N132 WHO 9uYneaaes Ikl gaarae orgv:c wvNR raddrg load mops and sad nLmingtmWL req+'sd to imw spamre olgado rwyd.g senke the ova garoromi hl'i",unily Pop wi6 fW 151masamore rbl gerc+aegmsl woue ow raWYed 1P recycle RYs ortyic land. II yea campler. aanrocrs ma brdsuge >anrKn phare be vxe rim rhe cmporry aileed is dwrlap pre mar:rids hem easing ivdlllls. WHAT rood Scrape irckde:sdid, sadsdH, ad Ngaid loud fiat. wpsableA a IloMss nd tarbx dr»sq move, bmai -In, eeabod, b-d,1=1, nd. nee, puna fmA gaaW and .1,_E_ fir_ lea bogs incl Ixisabtl Pofsa blah as nopLJm, rw.els, and risaet Wpm Piles. Pope ops tau load svrggwt eg:T calms, used 0— b——W —W cadvmd ad oder slmim pea a cmrynaobb piclvgirg dl wH h ae rmad with tend wastes W gbu a cWa Mon. arson Weide rralldes., lordscapa ad puagwvPe adrmlamdms w. wwla ,t t R;. DAmy&Juice CARTONS GLASS EOTILE5&JARS Lrxu c..ur &IduYerrsmr ar_:>r�rr ea.da PAPER BAGS `l o WSAR90U5 WATm FLFcanou WAso, F D ILEA PAPER/ PDLYSTYREHE - PPF i lIELS A ARK 5 -- - - U DBa4 D City Issued Page Number for Reference (Waste Management Proposal): Page 198 of 435 WHERE All E:AIJ oeRms and eaN4sare eegsbad ro rnr/smad oyma arycnrg pvgan and cedar oarmdr io WPlr a�bsawsses as of}auay L:C1N InaHiim. esad cronies me regrcadro abn.e sro rinses car9Nmm wNr ramdegrxyramaor. WHEN APrit 1, 5016, b... as and rade-fmJN LvH l9 g .n, 8 mbic yards per woek d Prgontu eresv enrage la agor.,3 rerycnng sanies. Janu*"1,2017, beslreumrvan geg d mbic yards Par week of orgrmia adl onmge la argm¢s rwrydrg savior. January 1, 2019, hrsneues and ndruolNN ryopvnev garxrmeg 4 mbic yards al mmmamia1 r bd waue IBash)rruN mmga for aRaucs reryckro HOW Ola Bo.rad m¢dgws mr Ilelpya dzlwnre rb see na incl hews^ -Y of unw rayred to meal Icw needs saes, Alumdrio Galeria d i6s>t 9rJ-tial a ear mea e,brmn®n..an: cdmcyde.m.9w/Racycla/Commardal/Orpania THINK GR EM. Commercial customers receive solid waste and recycling collection services when using bins of various sizes ranging from two through four cubic yards. Service is provided daily and can be available anywhere from one to seven days per week, based upon the customers' needs. For larger generators, customers may receive service through roll -off containers or compactors ranging in size from 10- to 40 -yard containers. Through the deployment of our Recycling Coordinators and utilization of additional consultant assistance if and when required, we approximate 100% compliance for Multi Family customers by March 21, 2022. The technical assistance from Waste Management Recycling Coordinators consists of site- specific waste characterizations, right -sizing analysis, customized service facilitation, including but not limited to staff training, multi -language educational flyers, and facility tours to enhance customer's appreciation and understanding of their recycling programs. Customer accounts are tracked on a monthly basis to ensure compliance is maintained throughout the year with re-training occurring once per year or whenever found necessary. Waste Management is confident in our systematic, targeted and customer -friendly technical assistance and we are tremendously excited to continue our success within the City of Tustin. 2070 -RC -SNL (Special Collection Seasonal) Waste Management of Orange County has significant experience in providing special seasonal collection, including but not limited to: telephone books, Christmas trees and "bulky" item collection. 2080- RC- SPE (Special Collection Events) Waste Management of Orange County has significant experience in providing special collection events, including but not limited to: house hold hazardous waste, Goodwill/ donation, "bulky" item, and shred events. 2090-RC-OTH (Other recycling) Waste Management of Orange County is proud of our track record for innovation and look forward to satisfying any future requirement designated by the State of California or the City of Tustin. Food Scrap and Yard Trimmings Diversion Programs 3000-CM-RCG Residential Curbside Source -separated Yard Trimmings Residential Curbside Source -separated Yard Trimmings are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Agromin or Tierra Verde Industries. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. 3020 -CM -COG (Commercial and Multi -family On-site Source -separated Yard Trimmings Collection) Commercial and multi -family on -site source- separated yard trimmings collection are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Tierra Verde Industries. 35-, 65- or 95 -gallon carts will be utilized or collection by our automatis side road v ie �c e or 2 an -tins-being utilized far collection by our front end loaded vehicle. Sufficient levels will be provided for all AB1826 customers without landscapers (an estimated 20% of generators). 3040-CM-FWC (Single-familVResidential Food Scraps: Source -Separated and Co -Collection) As directed by the City, estimated before January 1, 2022, and per 581383 draft regulations, single-family residential food scraps, either source -separated or co -collection would be regularly scheduled, routed, with material being handled at either Waste Manogement'sCORe facilityor one of our local processing partner facilities, such as Agromin. 35-, 65- or 95 -gallon carts will be utilized for source or co -collection by our automatic side loaded vehicle with no more than 10% (by weight) yard trimmings/ food scraps in the curbside MSW stream anticipatedby December 31, 2024. City Issued Page Number for Reference (Waste Management Proposal): Page 200 of 435 3040-CM-FWC (Commercial Source -separated Food Scraps and Co -collected Food Scraps and Yard Trimmings) Waste Management carries tremendous experience working with business and assisting them achieve state -mandated AB1826 compliance. Our strategic efforts include site specific right -sizing consultation, staff training, and providing materials and resource. Examples of our educational flyers are provided below. ME- FISH&POULIAT EGGS ONES FA ES 'AU CHS&ORY PRODUCTS B IS Pma=a Nnec �rK�c nC+'a.✓.c.rPav- ITE SCRAPINGS COFFEE GROUNDS. FILTERS&TER BAGS -,12� .METALd RVRBER PLEASE MINIMIZE NON FOOD PRODUCTS Por Favor Minimice Productos No Alimentarios City Issued Page Number for Reference (Waste Management Proposal): Page 201 of 435 Food Rescue in Orange Counter Food rescue is defined as the practice of safely retriesdng edible food that would _ oth—b' go to waste, and disbtbufing it to those in need The recovered food is edible. but often not saleable. Additionally. products that are past their "sell by dates or are imfe perct f any nay, such as abrnised apple or day-old broad can also be rescued " ',Rl.ss ofpomds off laud poceaies¢.toaasttearh year oodyet memeieht people ia-mgm Gmmee Cmmtyue az cat of food msecusiv on any lam day-. Asa food sa�ie Iabh — you —ov& e ddiermceln-dvvume smsoH peraLabk avdorprtpartf dun teed fhesefoodaaecme fvool-in c o.y. The BNFmenoo Good Samaritan Food DomtiaaAct Ta mcomagebusmesses to date heathy food roof amdf mthetase go tm aagte. the 1996 BM Emmm Good samarisaaFoodDoanm Acf :can passed m encmmge thedoamnnaffeod mmtl a«eryfeodrca m w -profs m=�_ �+� fm detrbsasm to indiridoek maeed aishmm feu afpersecmrnv order pmecrcm of the lea. F« mmemfnsnmtioa please sasr aastmotoe.ora. llba C ao Dowse F—V Gann Stores -Y ecocerysfinecandooate Tt nolo«elwdf « dp ue dldtmyac caysmuvas-. This msmes fbat¢aodtdrk food r: kept onf ofbcallxvdfdls andprmidedto Wore aha aomdbmeEs diemost. Cmremiueedaaetme putaers mcmde Ralphs. Ammsons. Food.LLez.Ftah R Ease. Gels® s. Wal—i lad sek t Trud, Jo—, kcatvm:. Restaurants and Caw--1Vhmyowbusuws hasnnsoW preps Mpe i habk food at themd rfdc dry. or kfto:c, afrec mm east thea products can be-B—d aodmli Wwt m kcal food poi, The Benefits offood Danuion Saw money by- the cuss sedocdms azs«nttaah red«t food waste. socmdive sa deAtcmxis on at duration; and added tate mukxwsfm brsioess s -e ermsprom�mn Mo, Ptas-ide s Food C ogettion Send...' Onesnchproe—n a Waste Not OC Coakmm ah'chprm-A asafe effiimr to donate smpms faro wirhomi ll'nsteN«IXpsmvks Lee scLedo$dpkk-cps io tempaanne-contsoFtt tmcL vvddelisas fond dcath-to memberchmilim. Theycm ahnpcocideyeaabnsmess aitb xcusate donation mcmds. Fm remforma ma ah of p'acers':tore ar reimuravt food rescue prnsoams. please sssv aessmntoc nr call R'ute Vet OC Coalbka as (855) ?p0.RTOC (966_') y na email at R'asrtNotOCfr=m. lc m MFA()tvF51� BLANK ' fr�1 Organics and COReO it:i riii ,.y i<; ,f Cu" < into Renewable Energy CORe' Process ^.tiAsrifAST'�f{'d?"FTpiF(r as P-06 Biosolids City Issued Page Number for Reference (Waste Management Proposal): Page 202 of 435 Commercial source -separated food scraps collection are regularly scheduled, routed, with material being handled at Waste Management's CORe facility. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle or 2 -yard bins being utilized for collection by our front end loaded vehicle. Co -collected Food Scraps and Yard Trimmings, as directed by the city will also be made available with material being handled at Waste Management's CORe facility and one of our local processing partner facilities, such as Agromin or Tierra Verde Industries. Source -separated collection will begin April 1, 2019 with anticipated 100% tiers 1 - 4 achieved for AB1826 compliance by March 31, 2022, and an average estimated 7 organics generated added per month. 3040-CM-FWC (Multi -family Source -separated Food Scraps and Multi -family Co -collected Food Scraps and Yard Trimmings) Multi -family source -separated food scraps collection are regularly scheduled, routed, with material being handled at Waste Management's CORe facility. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle or 2 -yard bins being utilized for collection by our front end loaded vehicle. Multi -family Co -collected Food Scraps and Yard Trimmings, as directed by the city before January 1, 2022 per SB1383 will also be made available with material being handled at Waste Management's CORe facility and one of our local processing partner facilities, such as Agromin or Tierra Verde Industries. An anticipated 100% SB1383 compliance achieved by December 31, 2024, with an average estimated 4 multi -family organics generators added per month (8 per month if outreach efforts begin 41112022) is expected. Special Waste Diversion Programs 4030- SP- WHG (Wh i to Goods) White goods will be collected on dynamic routing or scheduled with Waste Management vehicles or subcontracted through a 3rd party, CANDo. 4040 -SP -SCM (Scrap Metal) Scrap metal will be collected on dynamic or scheduled routing with Waste Management vehicles and recycled whenever possible to achieve maximum diversion. 4050- SP- WDW (Wood waste) Wood waste will be collected on dynamic or scheduled routing with Waste Management vehicles and recycled per state mandates. 4060 -SP -CAR (Concrete, Asphalt, and Rubble) Concrete, asphalt, and rubble will be collected on dynamic or scheduled routing with Waste Management vehicles and recycled per state mandates. 4070 -SP -DSD (Disaster debris) Disaster Debris will be collected on dynamic or scheduled routing with Waste Management vehicles and recycled per state mandates. 4100 -SP -0TH (Other special waste) Disaster Debris will be collected can dynamic or scheduled routing with Waste Management vehicles and recycled per state mandates. Education 5000-ED-ELC (Electronic outreach) Waste Management of Orange County works closely with our customers to create specific electronic outreach to assist with diversion program implementation, share recycling news and updates, or to enhance andshare upcoming community events. We utilize email blasts as well as providing electronic versions of our education and outreach materials, which are always available and easily accessible online. City Issued Page Number for Reference (Waste Management Proposal): Page 204 of 435 5010 -ED -PRN (Print outreach) Waste Management of Orange County continuously develops updated print material to make available in a wide variety of formats, including bill inserts, flyers, laminated posters, foam boards and more. We also understand the unique requirements for the ability to customer to the business or customers' needs, thus we provide multi -language support as well as in-house design work. In addition to the types of print outreach, we also include annual mailers to ensure compliance with state mandates and understand the necessity to follow up with in-person site visits to ensure that the message was received and any questions answered. 5020 -ED -OUT (Outreach) Waste Management of Orange County is excited to expand our local team with the hiring of two (2) full-time Recycling Coordinators. These new additions will benefi t from the support of our current staff who carry a great deal of experience working with jurisdictions throughout Orange County, including County Unincorporated Areas. MRFing Programs 7000 -FR -MRF (Clean MRF) Waste Management's Orange MRF opened in March 2012 and currently processes over 100,000 tons of single stream material annually. The MRF is powered by energy saving variable speed drives, and utilizes some of the latest optical sorting equipment to effectively and efficiently recover recyclables from inbound material. The Orange MRF utilizes (2) mechanical screens to separate OCC from inbound single stream material, as well as (3) screens to separate any remaining fiber from containersand other plastic. An eddy current device is used to recover aluminum, magnets to capture tin and other metals, and a glass breaker system to recover CRV glass. In addition to these pieces of equipment, the facility utilizes 4 optical sorters to capture various types of plastic and fiber. In addition to mechanical and optical sorting equipment, the Orange MRF utilizes several sorting lines (containing up to 36 total sorters a shift) to further separate recyclables and remove contaminants from the single stream Food Scrap and Yard Trimming Processing Facilities 7030 -FR -CMF (Composting Facility - Residential, Commercial and Multi -family Yard Trimmings) Residential, commercial and multi -family yard trimmings are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Agromin or Tierra Verde Industries. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is ach ieved. 7030 -FR -CMF (Composting Facility - Residential, Commercial and Multi -family Food Scraps) Residential, commercial and multi -family food Scraps are regularly scheduled, routed, with material being handled at our local processing partner facility, Agromin. 35-, 65- or 95 - gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education-wittb"rovided through technical assistance to ensure no more than 10% contamination is ach ieved. 7030 -FR- CMF (Compos ting Facility- Residential, Commercial and Multi -family Co -collected Yard Trimmings and Food Scraps) Residential, commercial andmulti-family co -collected yard trimmings and food scraps are regularly scheduled, routed, with material being handled at our local processing partner facility, Agromin. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is achieved. City Issued Page Number for Reference (Waste Management Proposal): Page 206 of 435 7030 -FR -CMF (Anaerobic Digestion Facility -Residential, Commercial and Multi -family Yard Trimmings) Residential, commercial andmulti-family yard trimmings are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Agromin or Recycling Innovations. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is achieved. 7030 -FR -CMF (Anaerobic Digestion Facility - Residential, Commercial and Multi -family Food Scraps) Residential, commercial andmulti-family food Scraps are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Agromin or Recycling Innovations. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is achieved. 7030 -FR -CMF (Anaerobic Digestion Facility - Residential, Commercial and Multi -family Co - collected Yard Trimmings and Food Scraps) Residential, commercial and mul ti -family co -collected yard trimmings and food scraps are regularly scheduled, routed, with material being handled at one of our local processing partner facilities, such as Agromin or Recycling Innovations. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is achieved. 7030-FR-CMF(Bioengineered - Residential, Commercial and Multi -family Food Scraps) Residential, commercial andmulti-family food Scraps are regularly scheduled, routed, with material being handled at Waste Management's CORe facility. 35-, 65- or 95 -gallon carts will be utilized for collection by our automatic side loaded vehicle. Outreach and education will be provided through technical assistance to ensure no more than 10% contamination is achieved. City Issued Page Number for Reference (Waste Management Proposal): Page 207 of 435 HHW 9010 -HH -PMC (Mobile or periodic collection) Waste Manogementof Orange County carries years of experience hosting HHW events, specifically with the cities of Santa Ana and Laguna Beach with attendance ranging between 300 and over 1,000 vehicles. Collection would be a "drive- through" format with residents and/or businesses not needing to leave the vehicle. All materials are handled and recycled accordingly to state mandates. 9045 -HH- EWA (E- waste Curbside e -waste will be collected on dynamic or scheduled routing with Waste Management vehicles and recycled accordingly with state mandates. 9050 -HH -0TH (Other HHW Other HHW will be collected on dynamic or scheduled routing with Waste Management or 3rd party vehicles and recycled accordingly with state mandates. This form will become Attachment W to the final contract. City Issued Page Number for Reference (Waste Management Proposal): Page 208 of 435 PROPOSAL FORM 15 DESCRIPTION OF MATERIALS RECOVERY PROCESSING FACILITY(IES) - CLEAN MRF (INCLUDING LETTER DEMONSTRATING CAPACITY AND ABILITY TO RECEIVE MATERIAL) Provide the name and address of the Materials Recovery Facility (ies) that are proposed to be used to process Single Material Separated Recyclable Materials and Single Stream Recyclable Materials MRFs from the City of Tustin. (Refer to the definitions of these capitalized terms in Attachment A of the contract. Refer to the program descriptions in the Scope of Work in Attachment B of the contract). Provide the name and contact information for the Manager of the MRF(s) that are proposed. Describe the type of processing equipment that is used at the MRF, the type and number of sort lines that are available, and the processing capacity (in tons per hour, tons per working day and tons per year) that has been reserved for the City of Tustin. If the proposed MRF(s) is owned by the Proposer, describe the total permitted tons per day and per year allowed by the facility's permits and the total amount of capacity already committed to other users (provide list of existing users and daily and annual tons). Show how there is sufficient additional permitted capacity at the proposed facility to accommodate the tons that will come from Tustin, including the Proposer's estimate of the tons that will be processed in each of the above material categories (Single Material Recyclables and Single Stream). If the proposed MRF(s) is owned by another company, provide a copy of the contract between the Proposer firm and the MRF owner showing the tons of processing capacity reserved for the City of Tustin (for each type of materials, as above), the price to be charged, and the other key terms of the agreement. The agreement should show that the capacity is reserved for Tustin for a minimum of three years beginning April 1, 2019. This form will become Attachment 0 to the Contract. City Issued Page Number for Reference (Waste Management Proposal): Page 209 of 435 Waste Management Orange MRF - Facility Overview Waste Management's (Orange) MRF opened in March 2012 and currently processes over 100,000 tons of single stream material annually. The MRF is powered by energy saving variable speed drives, and utilizes some of the latest optical sorting equipment to effectively and efficiently recover recyclables from inbound material. Please see below for site and point of contact details: Waste Management Orange MRF 2050 North Glassell Street Orange, CA 92865 Materials Acceptance Hours: 5AM - 5PM, 5 days per week Materials Processing Hours: 24 hrs per day, 7 days per week Point of Contact: Saul Avila, MRFManager Office: (714) 685-6495 Cell: J744) 448-4603 Email: mzavala@wm.com Processing Equipment The Orange MRF utilizes (2) mechanical screens to separate OCC from inbound single stream material, as well as (3) screens to separate any remaining fiber from containers and other plastic. An eddy current device is used to recover aluminum, magnets to capture tin and other metals, and a glass breaker system to recover CRV glass. In addition to these pieces of equipment, the facility utilizes 4 optical sorters to capture various types of plastic and fiber. City Issued Page Number for Reference (Waste Management Proposal): Page 210 of 435 Sort Lines In addition to mechanical and optical sorting equipment, the Orange MRF utilizes several sorting lines (containing up to 36 total sorters a shift) to further separate recyclables and remove contaminants from the single stream. The table below outlines the lines in use at the Orange MRF, along with their available sorter capacity. Sort Line .- OCC Pre -Sort Line Count 1 Sorter Capacity 8 OCC Post -Sort 1 8 OCC Quality Control 1 4 News/Mixed Paper Quality Control 3 12 HDPE Plastic 1 2 PET QC 1 1 Aluminum QC 1 1 Processing and Committed Capacity The Orange MRF is capable of processing inbound material at approximately 40 tons per hour' (tph) or 600 tons per day (tpd) of residential single stream recyclables. The facility currently processes material from Waste Management serviced franchises in Orange and North San Diego Counties, as well as 3rd parties. However, of the inbound volume to the MRF only 60% of its capacity is currently committed. The table on the next page illustrates how this committed capacity is currently allocated. Inbound processing speed assumes inbound contamination rate less than 10'1 City Issued Page Number for Reference (Waste Management Proposal): Page 211 of 435 WM-Serviced I 385 1 104,000 Franchises Party 1 100 1 27,000 Total volumes committed to Waste Management MRFs and Transfer Stations in Orange County is approximately 1,800 tons per day. The addition of Tustin's 261 tons per day would increase Waste Management's total volume to only 60% of permitted capacity. The Orange MRF will be able to handle 100% of the City of Tustin's 75 and 11 tons per day of Single Material Recyclables and Single Stream Respectively. Waste Management Sunset Environmental - Facility Overview Waste Management's Sunset Environmental (Irvine) MRF is primarily used to recover recyclable material from the commercial single stream. The VanDyke designed system has been in operation since 200X, and combines mechanical separating equipment, optical sorting technology, andmanual sorting capabilities, to produce high-quality recycled product. Processing Equipment The Sunset Environmental MRF utilizes (1) mechanical screen to separate OCC from inbound commercial and residential single stream material and (1) optical sorter that can be programmed to capture mixed paper and/or another desired recyclable material. Sort Lines In addition to mechanical andoptical sorting equipment, the Sunset Environmental MRF utilizes several sorting lines (containing up to 7 total sorters a shift) to further separate recyclables and remove contaminants from the single stream. The table on the nextpage outlines the lines in use at the Sunset Environmental MRF, along with their available sorter capaci ty. City Issued Page Number for Reference (Waste Management Proposal): Page 212 of 435 Processing and Committed Capacity The Sunset Environmental MRF is capable of processing inbound material at approximately 13 tph or 175 tpd of commercial single stream recyclables. 96% of the inbound recyclable material is received from WM-served franchises, with the remaining inbound coming from 3rd parties delivering baled and loose source separated material directly to the facility. Based on current inbound volume commitments, the Sunset Environmental'sCommercial Line is only at 41% of its full capacity. The table on the next page illustrates how this committed capacity is currently allocated. Given the facility's permitted capacity of 3,000 tons per day, ability to run twenty-four (24) hours per day, seven (7) days per week, if necessary, and current transfer station inbound volume, the Sunset Environmental MRF has significant capacity available to handle anticipated City of Tustin commercial single stream volume. City Issued Page Number for Reference (Waste Management Proposal): Page 213 of 435 Material Destinations Please refer to the table below for proposed destinations of recycled material. Note that these destinations are fluid and based on current market viability. �, �.► v A�. 0,t MaterialDestination Material Beverage Container Recycling Aluminum Ekman Recycling Aluminum Schupan Beverage Container Recycling Aluminum Schupan Beverage Container Recycling Aluminum Strategic Materials Glass Ecology Auto Parts Metal Kousa International, LLC OCC Ralison International, Inc. OCC Ralison International Inc. OCC Cycle Link (Usa) Inc. OCC Tierra Verde Industries Inc. OGWR Viramontes Express OMAN Frank R. Bowerman Landfill OMSW Potential Industries ONP Emami Paper Mills, Ltd. ONP Genesis Resources ONP Yao Yang Enterprise LLC ONP City Issued Page Number for Reference (Waste Management Proposal): Page 214 of 435 Yao Yang Enterprise LLC County Sanitation Dist No 2 Of Los Angeles County Metis International, Inc. Mings Resource Corporation Mings Resource Corporation Tzeng Long USA, Inc. Force Recycling Force Recycling City Issued Page Number for Reference (Waste Management Proposal): Page 215 of 435 ONP OOW PET PET and HDPE PET and HDPE PRT Tin Tin PROPOSAL FORM 16 DESCRIPTION OF COMPOST PROCESSING FACILITY (IES) TO BE USED FOR YARD TRIMMINGS AND/OR FOOD SCRAPS AND/OR CO -COLLECTED YARD TRIMMINGS AND FOOD SCRAPS (INCLUDING LETTER DEMONSTRATING CAPACITY AND ABILITY TO RECEIVE MATERIAL) Provide the name and address of the Compost Facility that is being proposed to process Yard Trimmings, Food Scraps, and Co -collected Yard Trimmings/Food Scraps (as directed by City) from the City of Tustin. If different facilities are to be used for each material, or combination of materials, list all of the facilities proposed and the material(s) that are to be processed at each of the Compost Facilities. (Refer to the definitions of Yard Trimmings, Food Scraps, and Co -collected Yard Trimmings/Food Scraps in Attachment A of the contract. Refer to the program descriptions in the Scope of Work in Attachment B of the contract). Provide information on whether or not the facility accepts Food Soiled Paper and, if so, what percent of the incoming feedstock can consist of Food Soiled Paper and what types of Food Soiled Paper can be accepted. If Food Soiled Paper is accepted at the proposed facility, please identify if it will be considered a contaminant or if it will be processed as an acceptable of the feedstock. If Food Soiled Paper is considered a contaminant, where will it be taken? Provide the name and contact information for the Manager of the Compost Facility that is proposed. Describe the type of processing equipment that is used at the facility and the processing capacity (in tons per hour, tons per working day and tons per year) that has been reserved for the City of Tustin. If the proposed Compost Facility is owned by the Proposer's firm, describe the total permitted tons per day and per year allowed by the facility's permits and the total amount of capacity already committed to other users (provide list of existing users and daily and annual tons). Show how there is sufficient additional permitted capacity at the proposed facility to accommodate the tons that will come from Tustin, including the Proposer's estimate of the tons that will be processed in each of the above material categories. If the proposed Compost Facility is owned by another company, provide a copy of the contract between the Proposer and the Compost Facility owner showing the tons of processing capacity reserved for the City of Tustin - the price to be charged, and the other key terms of the agreement. The agreement should show that the capacity is reserved for Tustin for a minimum of three years beginning April 1, 2019. This form will become Attachment Q to the Contract. City Issued Page Number for Reference (Waste Management Proposal): Page 216 of 435 Waste Management of Orange County is proposing the utilization of Tierra Verde Industries EcoCentre (TVI) for the processing of yard trimmings. Facility information can be found below: Tierra Verde Industries EcoCentre 8065 Marine Way, Planning Area 51 Irvine, CA 92618 Waste Type: Food Wastes, Green Materials, Wood Waste Permitted Capacity: 3,000 Tons/day Total Acreage: 78.8 Acres Point of Contact: Kris Kazarian (949) 551-0363 In addition, Waste Managementof Orange County has secured processing capacity at Agromin Chino Green Material Composting Operations (Agromin). Facility information can be found below: Agromin Chino Green Materials Composting Operations 8100 Chino -Corona Road, Chino, CA 91708 Waste Type: Green Materials and Wood Waste Permitted Capacity: 200 Tons/day Total Acreage: 5.00 Acres Point of Contact: Mike Zwerner (805) 807-0677 Both of these facilities have the ability and capacity to also process food waste, however Waste Management's preferred method of organic (food waste) collection would be through source separation and processing via our Centralized Organics Recycling (CORe) facility. Please refer to Waste Management's full response to the Tustin RFP for a copy of TVI and Agromin'sagreement letter. PROPOSAL FORM 17 DESCRIPTION OF PROCESSING FACILITY (IES) - BIOENGINEERED FEEDSTOCK (INCLUDE LETTER DEMONSTRATING CAPACITY AND ABILITY TO RECEIVE MATERIAL) Provide the name and address of the Bioengineered Feedstock Facility(ies) that are proposed to be used to process Food Scraps in a manner that achieves levels of Contamination such that they are accepted by the Food Scrap Facility produced by the City of Tustin. (Refer to the definitions of these capitalized terms in Attachment A of the contract. Refer to the program descriptions in the Scope of Work in Attachment B of the contract). Provide the name and contact information for the Manager of the Engineered Feedstock Food Scrap Facility(s) that are proposed. Describe the type of processing equipment that is used at the Bioengineered Feedstock Food Scrap Facility(s), the level of contamination allowed, the type and number of receiving floors that are available, the processing capacity (in tons per hour, tons per working day and tons per year) that has been reserved for the City of Tustin, the process to prepare/pre-process the organics before being delivered to the Waste Water Treatment Facility, the process to remove contaminates from the Food Scraps stream, the conversion from solid (tons) to liquid measurements (gallons) after the Food Scraps are pre-processed at the facility, and the average Total Suspended Solids percentage after being processed. Provide information on whether or not the facility accepts Food Soiled Paper and, if so, what percent of the incoming feedstock can consist of Food Soiled Paper and what types of Food Soiled Paper can be accepted. If Food Soiled Paper is accepted at the proposed facility, please identify if it will be considered a contaminant or if it will be processed as an accepta-ble of the -feedstock. f-Fo—od Paper is consi-tiered a contaminam, where will it be taken? If the proposed Bioengineered Feedstock Food Scrap Processing Facility is owned by the Proposer, describe the total permitted tons per day and per year allowed by the facility's permits and the total amount of capacity already committed to other users (provide list of existing users and daily and annual tons). Show how there is sufficient additional permitted capacity at the proposed facility to accommodate the tons that will come from Tustin, including the Proposer's estimate of the tons of Food Scraps that will be processed. Please also indicate which Waste Water Treatment Plant(s) will ultimately receive the materials, how many gallons of processed Bioengineered Feedstock from the City of Tustin will be delivered to the facility per month, and the final destination(s) of the post- digestion residuals. Please also include all permit information for the Waste Water Treatment Facility that will accept the Bioengineered Feedstock as well permit information for the facility(ies) that will ultimately accept the residual sludge from the Waste Water Treatment Facility. City Issued Page Number for Reference (Waste Management Proposal): Page 218 of 435 Include information about how residuals will be processed by the hauler and if residual will be diverted or landfilled. Residuals include non -acceptable materials removed from the Food Scraps stream at the Bioengineered Feedstock Processing Facility; materials removed from the Bioengineered Feedstock stream delivered to the Waste Water Treatment Facility; and materials removed when the residual is delivered to the ultimate residual processing facility. Include information about specific markets in which residual will be sold into, if applicable, or if it will be land applied. Lastly, please include specifics of how state and federal incentives for renewable natural gas and/or electricity generated by the Bioengineered Feedstock Food Scrap Processing Facility will be used to reduce the rates charged to the City's ratepayers. If the proposed Bioengineered Feedstock Food Scrap Processing Facility(s) is owned by another company, provide a copy of the contract between the Proposer firm and the Bioengineered Feedstock Food Scrap Processing Facility owner showing the tons of processing capacity reserved for the City of Tustin, the price to be charged, and the other key terms of the agreement. The agreement should show that the capacity is reserved for Tustin for a minimum of three years beginning April 1, 2019. This form will become Attachment P to the Contract. City Issued Page Number for Reference (Waste Management Proposal): Page 219 of 435 As the nation's leading environmental services provider, Waste Management is committed to finding innovative solutions to ensure waste no longer goes to waste. In Southern California, Waste Management is paving the way through its CORO process, which is a proprietary process that uses food waste to create an Engineered Bio -Slurry (EBSTm) organic slurry that can be used to generate renewable, green energy through co -digestion at municipal wastewater treatment plants. Currently, Waste Management's CORO produced (EBSTm) is being used by the Sanitation Districts of Los Angeles County (LACSD) at their joint water pollution control plant in Carson, CA, where it is added to the plant's anaerobic digestion system to increase the production of biogas (methane). The project converts food waste into renewable biogas each day, which is used to generate electricity. Every ton of food waste we recycle through the CORO process is equivalent to eliminating CO2 emissions from 30 cars on our Southern California roads. As one of the most innovative food waste recycling solutions, the CORe° provides an avenue to meet California's 2020 goal of 75% landfill diversion (AB341) and the State's organics waste recycling mandates (AB1826). The CORe° enables Waste Management to provide its customers with a cost-effective alternative for diverting food waste from disposal and to participate in a new and exciting sustainable technology. By taking part in our food waste recycling program, you are doing the right thing for both your business and the environment. Processing System • Removes contaminants from product • De -cases plastic and metal containers • Creates a consistent slurry for energy generation • Reuses 100% of wash down water • Utilizes carbon filter and misting system to control odors City Issued Page Number for Reference (Waste Management Proposal): Page 220 of 435 Acceptable Materials The CORe® system can accept all commercial food waste including meat, dairy, eggs, fish, fruits, vegetables and bakery items from supermarkets, restaurants and institutions. We also accept incidental amounts of plastic, metal, paper and cardboard, such as packaging materials. Non -Acceptable Materials • Glass, rubber, ropes, wires, polystyrene foam • Wood Ft large amounts of yard waste Cleaning supplies, chemicals, bulky items, trash Please see below for site and point of contact details: Waste Management CORe® Orange Transfer Station 2050 N Glassell Street Orange, CA 92865 Materials Acceptance Hours: 5AM - 5PM, 5 days per week Materials Processing Hours: 24 hrs per day, 7 days per week Capacity: 125 Tons/Day Point of Contact: Kevin Mattson, Organics Project Development Manager Cell: (213) 215-0956 Email: kmattso2@wm.com City Issued Page Number for Reference (Waste Management Proposal): Page 221 of 435 Waste Management CORe° 2017 EBS Tonnage Please see below for information on Los Angeles Sanitation District: LA County Sanitation District Waste Water Treatment Plant 24501 S Figueroa Street Carson, CA 90745 Capacity: 40,000 Gal/Day Point of Contact: David Czemiak, Facility Manager Direct: (562) 908-4288 ext. 2442 Please refer to Waste Management's full response to the Tustin RFP for additional information pertaining to Waste Management's CORe°processing facility. LAC SD E B'S" ,x_ ce ptance Facl lity, City Issued Page Number for Reference (Waste Management Proposal): Page 222 of 435 PROPOSAL FORM 18 DESCRIPTION OF FOOD SCRAP AND/ORYARD TRIMMINGS AND/ORCO- COLLECTED YARD TRIMMINGS AND FOOD SCRAPS PROCESSING FACILITY (IES) TO BE USED - ANAEROBIC DIGESTION (INCLUDING LETTER DEMONSTRATING CAPACITY AND ABILITY TO RECEIVE MATERIAL) Provide the name and address of the Anaerobic Digestion (AD) Food Scrap Processing Facility that is being proposed to process Yard Trimmings, Food Scraps, and Co- collected Yard Trimmings/Food Scraps (as directed by City) from the City of Tustin. (Refer to the definitions of Yard Trimmings, Food Scraps, and Co -collected Yard Trimmings/Food in Attachment A of the contract. Refer to the program descriptions in the Scope of Work in Attachment B of the contract). Provide the name and contact information for the Manager of the AD Food Scrap Processing Facility that is proposed. Describe the type of processing equipment that is used at the facility and the processing capacity (in tons per hour, tons per working day and tons per year) that has been reserved for the City of Tustin. Provide information on whether or not the facility accepts Food Soiled Paper and, if so, what percent of the incoming feedstock can consist of Food Soiled Paper and what types of Food Soiled Paper can be accepted. If Food Soiled Paper is accepted at the proposed facility, please identify if it will be considered a contaminant or if it will be processed as an acceptable of the feedstock. If Food Soiled Paper is considered a contaminant, where will it be taken? If the proposed AD Food Scrap Processing Facility is owned by the Proposer's firm, describe the total permitted tons per day and per year allowed by the facility's permits and the total amount of capacity already committed to other users (provide list of existing users and daily and annual tons). Show how there is sufficient additional permitted capacity at the proposed facility to accommodate the tons that will come from Tustin, including the Proposer's estimate of the tons that will be processed in each of the above material categories. Please include information about how residual Digestate will be processed by the hauler and if Digestate will be diverted or landfilled. Please include information about specific markets in which digestate will be sold into, if applicable, or if it will be land applied. Lastly, please include specifics of how state and federal incentives for renewable natural gas and/or electricity generated by the AD Food Scrap Processing Facility will be used to reduce the rates charged to the City's ratepayers. Proposers shall provide a flow diagram showing the flow of organic materials into the digestor, the byproducts including liquid and solid digestate and biomethane, how byproducts are handled and processed, how byproducts are marketed, specific markets for solid and liquid Digestate including land application, other proposed uses of Digestate including beneficial reuse and Alternative Daily Cover. City Issued Page Number for Reference (Waste Management Proposal): Page 223 of 435 If the proposed AD Food Scrap Processing Facility is owned by another company, provide a copy of the contract between the Proposer and the AD Food Scrap Processing Facility owner showing the tons of processing capacity reserved for the City of Tustin - the price to be charged, digestate disposition and handling practices, how government incentives will mitigate gate fees, and the other key terms of the agreement. The agreement should show that the capacity is reserved for Tustin for a minimum of three years beginning April 1, 2019. This form will become Attachment R to the Contract. Waste Monogementhos secured sufficient capacity with Agromin to process co -mingled green waste and food scraps. Agromin has approximately 5,200 tons of green waste allocated annuallyfor the City of Tustin, with approximately 10% of this capacity reserved for food waste (520 tons/year). Facility information can be found below: Agromin Chino Green Materials Composting Operations 8100 Chino -Corona Road, Chino, CA 91708 Waste Type: Green Materials and Wood Waste Permitted Capacity: 200 Tons/day Total -Acreage: 5.00 Acres Point of Contact: Mike Zwerner (805) 807-0677 In addition, Waste Management is currently exploring anaerobic digestion opportunities in the Southern California market area. Please refer to Waste Management's full response to the Tustin RFP for additional information pertaining our most recent efforts exploring feedstock options for a planned anaerobic digestion facility in Adelanto, CA with Recycling Innovations, LLC. City Issued Page Number for Reference (Waste Management Proposal): Page 224 of 435 PROPOSAL FORM 19 DESCRIPTION OF CONSTRUCTION AND DEMOLITION DEBRIS PROCESSING FACILITY (IES) TO BE USED (INCLUDING LETTER DEMONSTRATING CAPACITY AND ABILITY TO RECEIVE MATERIAL) Provide the name and address of the Construction and Demolition Debris Processing Facility being proposed for CEtD materials collected in the City of Tustin. (Refer to the definition of Construction and Demolition Debris in Attachment A of the contract. Refer to the program descriptions in the Scope of Work in Attachment B of the contract). Provide the name and contact information for the Manager of the Construction and Demolition Debris Processing Facility that is proposed. Describe the type of processing equipment that is used at the facility and the processing capacity (in tons per hour, tons per working day and tons per year) that has been reserved for the City of Tustin. If the proposed Construction and Demolition Debris Processing Facility is owned by the Proposer, describe the total permitted tons per day and per year allowed by the facility's permits and the total amount of capacity already committed to other users (provide list of existing users and daily and annual tons). Show how there is sufficient additional permitted capacity at the proposed facility to accommodate the tons that will come from Tustin, including the Proposer's estimate of the tons of Construction and Demolition Debris that will be collected annually. Please also show that the facility can meet the current CALGreen CEtD diversion requirement of 65% and the anticipated 75% CEtD diversion requirement by 2020. If the proposed Construction and Demolition Debris Processing Facility is owned by another company, provide a copy of the contract between the Proposer and the Construction and Demolition Debris Processing Facility owner showing the tons of processing capacity reserved for the City of Tustin for CEtD material, the price to be charged, evidence of the facility -wide diversion rate meeting or exceeding the CALGreen requirement of 65%, and the other key terms of the agreement. The agreement should show that the capacity is reserved for Tustin for a minimum of three years beginning April 1, 2019. This form will become Attachment S to the Contract. The following facility will be used to process Construction and Demolition Debris from the City of Tustin: Sunset Environmental Material Recoveryl Transfer Station 16122 Construction Circle West Irvine, CA 92606 Permitted TonslDay: 3,0002 Materials Acceptance Hours: 5AM - 10PM, 7 days per week Materials Processing Hours: 24 hrs per day, 7 days per week Point of Contact: Mario Zavala Salcedo, MRF Manager Office: (949) 451-2600 Cell: (562) 824-0273 Email: mzavala@wm.com Sunset Environmental MRF (CEtD Line) - Facilities Overview in addition-te-a-c-ommercial line used-ta process singie-stream material, the. -Sunset Environment MRF also utilizes a custom system to recover recyclables from inbound construction and demolition debris (CEtD line). The custom C&D line, designedby Kraus Manufacturing (now a division of CP Manufacturing), was built in 2007 and later enhanced in 2009 (new infeed conveyor) and 2016 (relocation of fines screen) to improve overall performance and safety. In 2017, the C&D line processed over 45, 000 tons of inbound CEtD material at a diversion rate of 70%. While this level of diversion meets the current CALGreen CEtD diversion requirement of 65%, Waste Management's plans to increase that rate to at least 75% by 2020 includes a focus on education and outreach (to reduce contamination), exploring I Includes Inbound Single Stream, Transfer Station and C&D volume City Issued Page Number for Reference (Waste Management Proposal): Page 226 of 435 additional markets for material diversion, and continued investment in economically viable technology advancements as they become available. Processing Equipment and Sorting Line The Sunset Environmental C&D Line utilizes (1) mechanical screen to separate fines from C&D material. The screen is located immediately after the infeed conveyor. Dirt and other small material that do not fall -through the fines screen, are then carried to a single sorting line equipped with (8) sorting stations. At these stations wood, ferrous metal, concrete and other divertible material are recovered by up to (8) sorters. Any material not recovered by the end of sort line exits the system as residue. Processing and Committed Capacity The Sunset Environmental MRF C&D Line is capable of processing inbound C&D material at a rate of 22 tph or approximately 330 tpd. Based on current inbound volume commitments, the C&D line is currently at 38% of its overall capacity. The below table illustrates how this capacity is currently allocated. Given the overall facility's permitted capacity of 3,000 tons per day, ability to run 24/7 if necessary, and anticipated inbound transfer and single stream volumes, the Sunset Environmental MRF has significant capacity available to handle future City of Tustin C&D material. City Issued Page Number for Reference (Waste Management Proposal): Page 227 of 435 PROPOSAL FORM 20 PENDING LITIGATION Please list all civil or criminal legal actions now pending against the Proposer. Please provide (1) the name of the action, (2) the court in which it is pending, (3) the docket number, (4) the amount at issue, and (5) a brief statement of the current status of all criminal actions and all civil actions involving amounts greater than 10 percent of your firm's annual revenue. If the Proposer is a corporation, please include in your answer all actions that are pending that involve as a party a current corporate officer or a person who served as an officer within the last two years, which arise from the officer's activities on behalf of the corporation. If Proposer is a subsidiary of a "parent" corporation, please include in your answer all actions involving the "parent" corporation. If Proposer is a "parent" corporation with subsidiary corporations, please include in your answer all actions involving those subsidiary corporations including all affiliated corporations (i.e. those under common ownership and control by the same parent or ultimate parent corporation.) If Proposer is a partnership, please include in your answer all legal actions involving individual partners, which arise from their activities on behalf of the partnership, not otherwise disclosed in your answer. If Proposer is a Limited Liability Corporation (LLC), please provide the information requested above for each member of the LLC. If Proposer is a joint venture, please provide the information requested above for each member of the joint venture. Proposer, Waste Management Collection Ft Recycling, Inc., and its parent, Waste Management Holdings, Inc. have no matters to report. City Issued Page Number for Reference (Waste Management Proposal): Page 228 of 435 PROPOSAL FORM 21 EXCEPTIONS TO CONTRACT List any of the sections in the contract to which the Proposer takes exception. Include the specific language to which Proposer takes exception. Explain the basis for the exception. Propose specific alternative language that is acceptable to Proposer. The following contract exceptions assume that all contract revisions City indicated it would make in its responses to Proposer questions would be made, and those will not be repeated here. 4.01 Scope of Work - General. Except as otherwise provided herein, Contractor shall (a) collect Municipal Solid Waste generated at Residential Premises, Commercial and Business Establishments (including, among other things, City facilities), Multi -family dwellings, and Special Events within the City and deliver it to the Disposal Site approved by City, and (b) collect Recyclable Materials, Food Scraps, Yard Trimmings, Wood, Construction and Demolition Debris and other items specified in Attachment B placed for Collection by participating Residential Customers, Commercial and Business Establishments (including City facilities), Multi -family dwellings, and Special Events within the City and deliver each type of material to the Processing Facility designated by City. Notwithstanding the foregoing, the City does not guarantee that any particular type or quantity of Municipal Solid Waste ("MSW"), Recyclable Materials, Food Scraps, Yard Trimmings, Wood, Construction and Demolition Debris or any other material will be available for Collection at any time during the term of this Agreement. Contractor acknowledges that the City cannot control the waste stream generated in Tustin, and cannot compel generators of materials to place those materials for Collection by Contractor. rnntrnrter further ncLnewledges t4 t goods, FGte inGFeG5e5, e*tensiens ef this Agreement (ether- th-ap bi-s- described in AFtiGl . The City shall have no obligation to affirmatively defend Contractor's rights granted under this Agreement, but shall reasonably cooperate with Contractor, at Contractor's expense, in Contractor's efforts to defend its rights. Rationale: The inability to know exactly what materials would be available to the company, and the City's inability to compel generators to deliver certain (e.g. high value) materials to the company creates a substantial uncertainly, requiring an opportunity to adjust rates. 4.10.A Care of Property. Contractor shall use due care when handling MSW, Recycling, Food Scrap and Yard Trimmings Containers. Containersshall not be thrown from trucks, roughly handled, damaged or broken. Containers shall be returned to the Collection point upright, with lid- nronerl y i-Incerl Rationale: With current automated collection equipment, it is not feasible to ensure that all container lids would be closed following every collection. Removing this requirement is not inconsistent with the BMP Handbook referenced in the-Ci-ty's-response to Question -#45 -within Addendum -4, -a -s the -Lids for all containers are attached. 6.12 Limits on Modes of Disposition. City may direct Contractor, at any time, to stop delivering Recovered materials for uses that do not qualify as Diversion for purposes of the Act. Contractor is prohibited from delivering any material Collected in City to a solid waste landfill for use as Alternative Daily Cover THAT CALRECYCLE DOES NOT ALLOW TO QUALIFY FOR DIVERSION Thio r-ohihition incnlu dec but is not- 4P*edd tGReCyGb16ga -s cG �..44FRinings, F -01-9d EFnns, Weed, iePst u tinn Gd DeM01tiO igeb is, Gempost, Gere iCDigegt tej-MRF "fipes", A4Rr tnd Gil other products, by inreduets end Residue from Fe6esci q Fnr-i 1 i ties utilized to DroGeca rgGterinlc Ur UGPt to thic nnraomePt City Issued Page Number for Reference (Waste Management Proposal): Page 230 of 435 Thisprohibition applies even if CalRecycle or any other agencyallows such materials used as to qualify as Diversion for purposes of the Act. No MSW of any kind may be disposed of on land at any location other than by delivery to the City designated landfill. No MSW of any kindmay be disposed of in water or in the a tmosph ere. Rationale: Use of materials for ADC that qualify for diversion can provide opportunities to increase diversion in a cost-effective manner. One example of this is auto shredder fluff, which is expressly allowed to be used for ADC. 11.02.A.3 Pollution Liability. Contractor shall maintain pollution liability insurance to include onsite, under -site and offsite coverage for bodily injury (including death and mental anguish), property damage, regulatory fines, defense costs and cleanup costs with minimum limits of with limits of Five Million Dollars ($5,000,000) each loss and Ten Million Dollars ($10,000,000) in theaggregate covering claims as a result of pollution conditions arising out of its operations under this Agreement. Non -owned Disposal site coverage shall be provided if Contractor is handling, storing or generating Hazardous Waste or hazardous materials or any material or substance otherwise regulated under environmental laws or regulations, EXCEPT FOR SUCH MATERIALS INCLUDED IN CONTAINERS COLLECTED FROM CUSTOMERS IN THE CITY. Rationale: The insurance requirement for non -owned Disposal site coverage is appropriate where operations at a company facility generate hazardous waste or materials, but are not appropriate with respect to materials placed (inadvertently or otherwise) into containers by City residents or businesses. 11.02.A.4 Physical Damage. Contractor shall maintain comprehensive (fire and theft) physical damage insurance covering the vehicles and equipment used in providing service to City under this Agreement, With a-deduFtible-OF Self 4PSUFed FeteTi}iGP i cr-eGsed y ii t y Wi th Gec-e pteb l e Feef of elf_ i n s, �,-G moo. DEDUCTIBLES AND SELF - City Issued Page Number for Reference (Waste Management Proposal): Page 231 of 435 INSURED RETENTIONS ARE FOR THE ACCOUNT OF AND ARE PAYABLE SOLELY BY CONTRACTOR. Notwithstanding the foregoing, Contractor shall be allowed to self - insure for physical damage to its vehicles provided Contractor provides adequate audited financial information to City and City is reasonably satisfied that Contractor has the financial net worth to cover any losses. Rationale: Deductibles and self-insured retentions are negotiated at a national level, and WM is unable to respond to the requirements of each of its local jurisdiction franchisors. However, rest assured that WM has the financial resources to pay any deductibles or self-insured retentions. 11. 02. C Required Endorsements. Without limiting the generality of Sections 11.02.A and B, the policies shall contain endorsements making the City and its officers, employees, andagents an additional insured, and shall further contain additional endorsements in substantially the following form: 2. Workers' Compensation and Employers' Liability Policy. "Thirty (30) days prior written notice shall be given to the City of Tustin in the event of cancellation or-pen-Fena,.,^' of this policy. Such notice shall be sent to: CITY OF TUSTIN Office of the City Manager 300 Centennial Way Tustin, California 92780 Attention: City Manager "Insurer waives all right of subrogation against City and its officers and employees for injuries or illnesses arising from work performed for City PURSUANT TO THIS CONTRACT. " City Issued Page Number for Reference (Waste Management Proposal): Page 232 of 435 3. Comprehensive General Liability Policy, Pollution Liability Policy. "Thirty (30) days' prior written notice shall be given to the City of Tustin in the event of cancellation, reduction of coverage, or non -renewal of this policy. Such notice shall be sent to: CITY OF TUSTIN Office of the City Manager 300 Centennial Way Tustin, California 92780 Attention: City Manager "This policy shall be considered primary insurance as respects any other valid and collectible insurance maintainedby the City of Tustin, including anyself -insured retention or program of self-insurance, andany other such insurance shall not be called upon to contribute in anyway." "Inclusion of the City of Tustin as an insured shall not affect the City's rights as respects any claim, demand, suit or judgment brought or recovered against the Contractor. This policy shall protect Contractor and the City in the same manner as though a separate policy had been issued to each, but this shall not operate to increase the Contractor's liability as set forth in the policy beyond the amount shown or to which the Contractor would have been liable if only one party had been named as an insured. " In addition, all property policies shall contain language, to the extent obtainable on commercially reasonable terms, to the effect that any loss shall be payable notwithstanding anyact of negligence of City or Contractor that might otherwise result in the forfeiture of the insurance. City Issued Page Number for Reference (Waste Management Proposal): Page 233 of 435 CONTRACTOR SHALL PROMPTLY PROVIDE NOTICE TO CITY IN THE EVENT OF NON- RENEWAL OR REDUCTION IN COVERAGE OF ITS POLICIES OF INSURANCE. 4. Physical Damage Policy. Notice of cancellation,-educ-tiep ;n ^„^r^^^ ^r Pop _ronewG!, as provided in Section 11.02. Cross liability endorsement, as provided in Section 11.02. Waiver of subrogation against City, AS PROVIDED IN SECTION 11.02. Rationale: These revisions conform the requirements to what is typically available from insurance carriers. In particular, insurers do not notify additional insured of non -renewals or reductions in coverage. However, the Contractor has added language that it would notify City directly of those. 11.02.DDelivery of Proof of Covera-ge: Wo later than-LeR-�-0 calendar days after execution of this Agreement by both parties, Contractor shall furnish City one or more certificates of insurance on a standard ACORD form and required endorsements substantiating that each of the coverages and endorsements required hereunder are in force, in form and substance satisfactory to City. Such certificates shall show the type and amount of coverage, effective dates and dates of expiration of policies and shall be accompanied by all required endorsements. if City requests, copies of eec-h policy, together- with all epdor-semepts, shG11 6490 be pr-emptly de!4�Fed t9 City ip ^„^ OMPl^t^ GckGg^ THE CITY HAS THE RIGHT TO REVIEW CONTRACTOR'S POLICIES AT CONTRACTOR'S LOCAL OFFICE DURING NORMAL BUSINESS HOURS UPON FOUR (4) BUSINESS DAYS' WRITTEN NOTICE. Contractor shall furnish renewal certificates to City to demonstrate maintenance of the required coverages throughout the Term. Each year on or before the renewal date for all insurance policies required herein, Contractor shall deliver to City a new package containing all City Issued Page Number for Reference (Waste Management Proposal): Page 234 of 435 insurance certificates with all of the required endorsements and eepies of -,a4 ... .. ... . .. .... . Rationale: Contractor's polices are custom manuscript policies that are highly proprietary. Placing copies at the offices of a local jurisdiction create risk of disclosure via a Public Records Act request. However, Contractor can make its policies available for review at its local office, which is located in close proximity to the City of Tustin. As aforementioned, Contractor's policies are negotiated at a national level and it is not possible to seek approval from local jurisdictions regarding the selection of an insurance carrier. In addition, carrier requirements are provided in Section 11.02.B. Section 11.05: add new subsection F F. THE FOREGOING INDEMNITY SHALL NOT APPLY TO CLAIMS ARISING FROM OR AT THE FOLLOWING FACILITIES: LANDFILLS OR OTHER FACILITIES OWNED AND OPERATED BY ORANGE COUNTY LANDFILL SYSTEM, OR ANY OTHER DISPOSAL OR PROCESSING FACILITY THAT THE CITY DIRECTS TO BE UTILIZED BY CONTRACTOR THAT IS NOT OWNED AND OPERATED BY CONTRACTOR OR AN AFFILIATE. Rationale: Orange County Waste and Recycling already provides an indemnification to the City, and this indemnification would be duplicative. Also, Contractor should not be required to provide this indemnification with respect to facilities it is directed to use, but over which it has no control as to design, construction or operation. City Issued Page Number for Reference (Waste Management Proposal): Page 235 of 435 Add new Section 11.07. C C. THE FOREGOING INDEMNITY SHALL NOT APPLY TO CLAIMS ARISING FROM OR AT ANY OTHER LAND APPLICATION FACILITY THAT THE CITY DIRECTS TO BE UTILIZED BY CONTRACTOR THAT IS NOT OWNED AND OPERATED BY CONTRACTOR OR AN AFFILIATE. Rationale: Contractor should not be required to provide this indemnification with respect to facilities it is directed to use, but over which it has no control as to design, construction or operation. 12.03 Annual Rate Adjustments. The rates for service as set forth in Attachment D shall be adjusted as of July 1, 2020 and as of July 1 for each ensuing year of the Term (including any extensions pursuant to Section 6.09) in accordance with Attachment J, following completion of the proceedings required under Article 13D XIIID, Section 6 of the California Constitution, and contingent upon the City not receiving a majority protest against the rate increase as part of such proceedings. TME-C4T —SHALL PROCEED WITH ALL -REQUIRED PROCESSES -TO ADJUST—TIDE RATES. The parties recognize that rates established under this Contract may be considered fees or charges for property -related services pursuant to California Constitution Article 13.D. The City intends to comply with the requirements of that Article when adjusting rates, including, but not limited to, those rates set forth in Attachment D. If a proposed rate adjustment may not be enacted as a result of a protest pursuant to Article 13.D, Section 6, or if rates in effect are reduced as a result of an initiative measure authorized by Article 13. C, Section 3, the City's inability to increase or maintain the rates as contemplated shall not constitute a breach of this Contract. The parties shall promptly meet and confer in good faith to detarmipe hour host to respep l to ueh nn oi-cur-ronro MODIFY THE SERVICE REQUIREMENTS, FREE CITY SERVICES, FEES PAYABLE TO CITY, OR OTHER TERMS AND CONDITIONS OF THIS City Issued Page Number for Reference (Waste Management Proposal): Page 236 of 435 CONTRACT IN ORDER TO PLACE CONTRACTOR IS THE SAME FINANCIAL POSITION IT WOULD HAVE OCCUPIED HAD THE RATE ADJUSTMENT BEEN IMPLEMENTED. IF NEGOTIATIONS ARE NOT SUCCESSFULLY COMPLETED WITHIN SIX (6) MONTHS, CONTRACTOR MAY TERMINATE THIS CONTRACT UPON EIGHTEEN (18) MONTHS' WRITTEN NOTICE TO THE CITY. Rationale: While WM can assist the City in distributing the Proposition 218 notice, the City has the ultimate responsibility to determine whether one would be distributed and its text. WM requires greater assurance that it would not have to bear all of the financial responsibility in the event of a majority protest, especially since Proposition 218 is not applicable to private companies and Contractor does not set the rates. Add new Section 12.05. and renumber following sections in Article 12 12.05 EXTRAORDINARY ADJUSTMENTS IN ADDITION TO THE ANNUAL ADJUSTMENT PROVIDED IN SECTION 12.03 AND 12.04, CONTRACTOR MAY APPLY FOR AN INCREASE IN THE RATES IF CONTRACTOR CAN DEMONSTRATE THAT CONTRACTOR'S OPERATIONAL COSTS HAVE SUBSTANTIALLY INCREASED IN AN AMOUNT GREATER THAN THE ADJUSTMENTS MADE PURSUANT TO THOSE SECTIONS. FOR THE PURPOSE OF THIS SECTION 12.05, OPERATIONAL COSTS SHALL INCLUDE, BUT ARE NOT LIMITED TO: MOTOR VEHICLE FUEL; INSURANCE; CONTRACTOR'S PERSONNEL COSTS (SALARIES AND BENEFITS); EQUIPMENT REPAIR COSTS; EQUIPMENT PURCHASES; AND RECYCLABLE MATERIALS MARKET CONDITIONS, INCLUDING COMMODITY VALUES, TRANSPORTATION COSTS, AND MATERIALS PROCESSING COSTS FOR RECYCLABLES MATERIALS TO RETURN TO THE MARKET. WHEN APPLYING FOR AN INCREASE, CONTRACTOR SHALL SUBMIT TO CITY INFORMATION, IN WRITING, IN SUPPORT OF THE ADJUSTMENT. City Issued Page Number for Reference (Waste Management Proposal): Page 237 of 435 CONTRACTOR SHALL SUBMIT ANY AND ALL DATA REQUESTED IN THE FORMAT PRESCRIBED BY THE CITY MANAGER. THE CITY COUNCIL SHALL REVIEW THE INFORMATION SUBMITTED BY CONTRACTOR, AND IN ITS REASONABLE JUDGMENT, MAKE THE FINAL DETERMINATION AS TO WHETHER AN ADJUSTMENT TO THE MAXIMUM RATES WILL BE MADE; AND, IF AN ADJUSTMENT IS PERMITTED, THE APPROPRIATE AMOUNT OF THE ADJUSTMENT. NOTWITHSTANDING THE PRECEDING SENTENCE, A REQUESTED ADJUSTMENT MAY NOT BE DENIED IN THE CASE OF ANY CHANGE IN CITY'S MUNICIPAL CODE AFFECTING CONTRACTOR'S OPERATIONS, OR CHANGES IN STATE OR LOCAL GOVERNMENT SOLID WASTE FEES AND CHARGES. Rationale: The programs contemplated in this contract are on the cutting edge, and there are substantial uncertainties. WM requires additional assurance that future unanticipated increased costs can be compensated. This is especially important in light of the recent actions of the Chinese government, which have closed markets for recyclables and imposed strict quality specifications that have significantly increased processing costs. 12.06 Adiustments to Rates Based on Citi/ -Directed Changes In Scope of Work. If the City has directed a change in the scope of work under Sections 4.13 AND 4.18 and either party believes that such change will increase or decrease the costs of providing service, the party which believes the rates should be adjusted shall, within thirty (30) calendar days after issuance of the notice of scope change, submit to the other party a proposed adjustment with complete supporting documentation of the cost calculations therein, and the parties shall thereafter meet and discuss the matter. City may request additional documentation, calculations and other information from Contractor in order to analyze information submitted by Contractor, or in order to make its own internal calculations of the cost change. Once the parties have formulated a cost adjustment, THE CITY SHALL PROCEED WITH ALL REQUIRED PROCESSES TO ADJUST THE RATES, City Council shall review the proposed adjustment and in the City Council's sole discretion reasonable City Issued Page Number for Reference (Waste Management Proposal): Page 238 of 435 judgment, make the determination as to the appropriate amount of the adjustment. Only changes in Contractor's costs, including processing and disposal costs, will be considered. No adjustment will be made to Contractor's compensation due to loss or reduction in any of the following: {a} Contractor's profits, (b)-Ceat-GEter's r -e oP es incluincludinn h,ut not limited to Processing t=oes et n Centr-Getnr_nuin _P 1-:1 nn rd I/ nr ding, � ivr� rn vr-��iT�a—cv�� Processing � Jr i c c���r�u-wrrm�ccvr-vrrrr�zrrrarvr- inntrnr•ter_nr.ernted Drnr•essine FGGi►it„; revenues from sale of Recyclable Materials, Compost, Wood, and/or Processed Construction and Demolition Debris; revenues from sale of energy and/or other products produced at an Anaerobic Digestion Facility or received from sale or use of Engineered Feedstock. Rationale: Given the recent actions of the Chinese government, any change in scope, and especially a change in the nature or amount of Recyclable Materials to be processed, could result in a significant increase in processing costs at company-owned facilities. Also, this revision clarifies that implementation of "smart bin” dynamic routing may result in a rate adjustment in the event of increased costs, and clarifies City's obligation to undertake any required Proposition 218 notice and protest process. 13.09 Liquidated Damages. The parties acknowledge that consistent, courteous and efficient Collection of MSW, Recyclable Materials, Yard Trimmings and Construction and Demolition Debris is of utmost importance and City has considered and relied on Contractor's representations as to its quality of service commitment in entering into this Agreement. The parties further recognize that quantified standards of performance are necessary and appropriate to ensure consistent and reliable service. The parties further recognize that if Contractor fei►s to nr-hie„e the nerfnrmenre 9tGPdar-ds MATERIALLY BREACHES THE TERMS AND CONDITIONS OF THIS AGREEMENT, City and its residents will suffer damages and that it is and will be impracticable and extremely difficult to ascertain and determine the exact amount of damages that City will suffer FROM SUCH BREACHES. Therefore, the parties agree that the following liquidated damage amounts represent a reasonable estimate of the amount of such damages FROM SUCH BREACHES considering all of the City Issued Page Number for Reference (Waste Management Proposal): Page 239 of 435 circumstances existing on the date of this Agreement, including the relationship of the sums to the range of harm to City that reasonably could be anticipated and anticipation that proof of actual damages would be costly or inconvenient. In placing their initials at the places provided, each party specifically confirms the accuracy of the statements made above and the fact that each party had ample opportunity to consult with legal counsel and obtain an explanation of this liquidated damage provision at the time that this Agreement was made. A.2. For each failure to collect MSW, Recyclable Materials, Food Scraps, or Yard Trimmingsat a Commercial or Multi -Family Premises which has been properly set out for Collection, from an established Customer account, on the scheduled Collection day, in excess of five (5) such failures annually (see exemption in Section 4.18 for perceived missed pickup due to commencement of dynamic routing): $1000.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT A.3. For each failure to collect a Container containing MSW, Recyclable Materials, Food Scraps, or Yard Trimmings from a Residential Premises which has been properly set outfox Collection, from an established Customer, on the scheduled Collection day, in excess of two -hundred fifty (250) such failures annually: $1000.00FOR EACH RATE YEAR PLUS $10.00 PER OCCURRENCE PER CUSTOMER ACCOUNT A.4. For each failure to collect MSW, Recyclable Materials, Food Scraps, or Yard Trimmings which has been properly set out for Collection, from the some Customer on two (2) consecutive scheduled pick up days (see exemption in Section 4. 18 for perceived missed pickup due to commencement of dynamic routing): $150.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT 8.2. For each failure to properly return any empty Commercial orMulti-Family Container to avoid pedestrian or vehicular traffic impediments or to place any Commercial eF Mul ti _ Fnmi l y GG4 in an uprigh t posi tion wi th 1 id securely eles , in City Issued Page Number for Reference (Waste Management Proposal): Page 240 of 435 excess of five (5) such occurrences annually: $158500.00 FOR EACH RATE YEAR PLUS $20.00 PER OCCURRENCE PER CUSTOMER ACCOUNT Rationale: Per Attachment A, Multi -Family is limited to premises receiving bin service. There is by definition no Multi -Family Cart Service. Also, see rationale for Section 4.10.A. B.3. For each failure to properly return any empty Residential Container to avoid pedestrian or vehicular traffic impediments or to place the Cart in an upright position, in excess of twenty (20) such occurrences annually: $58500.00 FOR EACH RATE YEAR PLUS $10.00 PER OCCURRENCE PER CUSTOMER ACCOUNT B.7. For each failure to conform to the requirements of Sections 7.03.D.2, Cleaning; 7.03. D.3, Painting; 7.03. D.4, Maintenance; 7.03. D. 8, Brake Inspections; 7.03. E, Operation; 7.04.E, Cleaning, Pain ting and Maintenance of Contractor -Furnished Containers; 7.05. B, Driver Qualifications; and 7.05. C, Uniforms, which exceed in any one or a combination of categories above five (5) such occurrences annually: $458500.00 FOR EACH RATE YEAR PLUS $30.00 FOR EACH OCCURRENCE E. Each-ECustomer billings thGt is not prepared in accordance with City's approved schedule of rates: $250.00 FOR EACH BILLING RUN PLUS $5.00 FOR EACH INCORRECT INVOICE Rationale: By law, liquidated damages are agreed upon damages in the event of a breach, and the introductory text has been revised to be consistent with applicable law. In some cases, the amount of liquidated damages is so excessive as to have no relation to the actual harm, and a revised amount has been proposed. Without these revisions, WM would be unable to agree to the reasonableness of the liquidated damage amounts. City Issued Page Number for Reference (Waste Management Proposal): Page 241 of 435 14. 12 Force Majeure. Neitherparty shall be in default of its obligations under this Agreement in the event, and for so long as, it is impossible or extremely impracticable for it to perform its obligations due to an "act of God" (including, but not limited to, flood, earthquake or other catastrophic events), war, insurrection, riot, ACTS OF A GOVERNMENT, or other similar cause not the fault of, and beyond the reasonable control of, the party claiming excuse (each, a "Force Majeure event"). The following are not force majeure events: labor unrest, picketing, strikes, work stoppage or slowdown, sickouts or other concerted job actions LASTING LONGER THAN FIVE (5) BUSINESS DAYS. A party claiming excuse under this Section must (1) have taken reasonable precautions, if possible, to avoid being affected by the cause, and (2) notify the other party in writing within five (5) calendardays after the occurrence of the event specifying the nature of the event, the expected length of time that the party expects to be prevented from performing, and the steps which the party intends to take to restore its ability to perform. The party claiming excuse under this Section shall use its best efforts to remedy its inability to perform as quickly as possible. Rationale: Makes -this -prevision cons istent—wi-t#--Secti9i-.0.- In addition, acts of government are included as an example of a force majeure event, as this is typically included in franchise agreements and is completely outside of the control of WM. Attachment A - Clean Materials Recovery Facility (Clean MRF): "Clean Materials Recovery Facility" or "Clean MRF" means a MRF, or that portion of a MRF that processes Recyclable Materials such as SOURCE -SEPARATED Single -Material Recyclables and Single Stream Recyclable Materials, AND NOT MIXED RECYCLABLE MATERIALS AND SOLID WASTE COLLECTED IN THE SAME CONTAINER, cep tni n i n., nn ... ... ... .. - r-esidue)HAVING THE APPROPRIATE PERMIT REQUIRED BY CALRECYCLE. City Issued Page Number for Reference (Waste Management Proposal): Page 242 of 435 Rationale: A requirement for a facility -wide residue percentage of 10% or less is not feasible given current industry -wide conditions. In fact, in Section 14.11.B and Attachment B, Table 1 and Section 3.3.1 establish allowable contamination thresholds that exceed 10%. Moreover, this does not consider the contamination levels from Recyclable Material received at the facility from other jurisdictions. Finally, recent changes in commodity quality specifications from the Chinese government have increased the need for additional processing, which has had the effect of increasing facility -wide residue percentage, where additional, more stringent specifications may occur in the future. However, the MRF proposed for use by the company holds a full solid waste facility permit, and can legally process materials with a contamination level of greater than 10%. Add new definition of Contamination Fee: CONTAMINATION FEE: "CONTAMINATION FEE" MEANS AN AMOUNT CHARGED BY CONTRACTOR TO CUSTOMERS TO RECOVER COSTS RELATED TO THE HANDLING OF INCIDENT OF CONTAMINATION, WHICH MAY INCLUDE SEPARATING OUT MATERIALS FROM CONTAMINATED CONTAINERS OR FOR ARRANGING SPECIAL, UNSCHEDULED COLLECTIONS TO COLLECT THE CONTAMINATED CONTAINER AS SOLID WASTE. Rationale: This is one part of recommended revisions to provide a more robust program to minimize Container contamination, and allow WM to recover costs arising from contamination incidents. Recyclable Materials: "Recyclable Materials" means material which otherwise would become, or be treated as, MSW but which, by means of a process of collecting, sorting, cleansing, treating and reconstructing, may be returned to the economic mainstream in the form of finishedor source material for new, reused or reconstituted products, which may be used in the market place, THROUGH AVAILABLE PROCESSES AND MARKETS. "Recyclable Materials" includes Single - Stream Recyclable Materials and Single Material Recyclables. Recyclable Materials City Issued Page Number for Reference (Waste Management Proposal): Page 243 of 435 includes, but is not limited to, paper, books, magazines, cardboard, boxes, plastics, metals, glass, and other similar materials authorized by the City for Collection by the Contractor. Recyclable Materials does not include Food Scraps, Yard Trimmings or Construction and Demolition Debris. Rationale: This revision reflects the current realities that markets are becoming increasingly less viable for a number of collected materials, and may or may not exist in the future. In addition, current and future commodity quality specifications from the Chinese government may overwhelm commercially viable processing capabilities and render some material unmarketable. Attachment B, Section 1.3 Rationale: Individual changes in the collection day would be extremely disruptive to collection schedules and costly due to lowering of productivity. As an alternative to deleting this requirement, a request could be accommodated based on a case by case review of cost impact, or allowed for an additional charge. City Issued Page Number for Reference (Waste Management Proposal): Page 244 of 435 mm- =7 . . .. . . . .. . ... . Rationale: Individual changes in the collection day would be extremely disruptive to collection schedules and costly due to lowering of productivity. As an alternative to deleting this requirement, a request could be accommodated based on a case by case review of cost impact, or allowed for an additional charge. City Issued Page Number for Reference (Waste Management Proposal): Page 244 of 435 Attachment B, Sections 2.1, 2.3.5.3.1, 2.3.5.3.2, 2.3.5.3.3, 2.3.5.4, 3.3.1, 3.3.2, 3 3 3 Substitute "A.2 and A.4" for "A.1 and C.6 ". Rationale: Corrects citations to Agreement sections. Attachment B, Section 5.5 IN THE EVENT THE CUSTOMER IN QUESTION HAS ANOTHER INCIDENT OF CONTAMINATION OUT FOR COLLECTION, IN ADDITION TO FOLLOWING THE ABOVE PROCEDURES CONTRACTOR MAY, AS APPROPRIATE: 1) DELIVER ADDITIONAL OR LARGER SOLID WASTE CONTAINERS TO THE PREMISES, OR REQUIRE ADDITIONAL WEEKLY COLLECTIONS AND CHARGE THE PREMISES FOR SUCH INCREASED OR ADDITIONAL SERVICES; 2) INSTALL LOCKING BINS AT THE PREMISES; OR 3) CHARGE A CONTAMINATION FEE. Rationale: This proposed new seventh paragraph provides for a robust set of options to deal with repeated instances of Contamination, and provide a means for the Contractor to recover some of its cost incurred related to Contamination incidents. Attachment Z, Section 3 --t- -.y -tll y -,A wd, wq"M�� .. be c-epfer-r-ed .. it, by StGtUtej requiGtiep. etheFwise,. 0bliqGti0P5 UPGfer-j • the generality of the foregoing, it is agreed that the occurrence of any one or more of the following shall not affect the liability of the Guarantor hereunder: (a) at any City Issued Page Number for Reference (Waste Management Proposal): Page 245 of 435 time or from time to time, without notice to the Guarantor, the time for Contractor's performance of or compliance with any of its obligations under the Agreement is extended, or such performance or compliance is waived; (b) the Agreement is modified or amended in any respect; (c) any other indemnification with respect to Contractor's obligations under the Agreement or any security therefore is released or exchanged in whole or in part or otherwise dealt with; or (d) any assignmentof the Agreement is effected which does not require the City's approval. Rationale: The parent guarantor is unwilling to waive in advance future unknown rights that may accrue generally to all guarantors under applicable law. City Issued Page Number for Reference (Waste Management Proposal): Page 246 of 435 PROPOSAL FORM 22 FINANCIAL STATEMENTS Attach to this form the two most recent audited annual financial statements and reports for the Proposer and all subcontractors. If a Proposer or subcontractor has been in business for less than 2 years, state this fact and provide financial statements from major shareholders, such as bank and brokerage reports, as available. If Proposer is a joint venture, include audited financial statements for all members of that joint venture. The Proposer authorizes the City to contact the financial institutions listed below and to use information provided by them to evaluate the responsibility of the Proposer. 1. Banking Reference Name of Bank: Bank of America Person to Contact: Ashlea McLelland Contact Telephone: 312-828-7499 / ash lea. e. mclelland@baml.com 2. Surety Reference Name of Surety: Aon Risk Services Southwest, Inc. Address: Marathon Oil Tower, 5555 San Felipe Street, Suite 1500, Houston, TX 77056 Person to Contact: Michael Herrod Contact Telephone: (832) 476-5834 3. Insurance References A) General Liability Name of Insurance Company: Lockton Companies, LLC Address: 5847 San Felipe Houston, TX 77057 Person to Contact: NancyReichart Contact Telephone: 713-458-5236 B) Workers' Compensation Name of Insurance Company: Lockton Companies, LLC Address: 5847 San Felipe Houston, TX 77057 Person to Contact: NancyReichart Contact Telephone: 713-458-5236 City Issued Page Number for Reference (Waste Management Proposal): Page 247 of 435 2016 Financial Statement RE]"ORT OF" I\1)L-'I'I,.NUi�.N'1' Itl-;i l'ti'I'I:Rl D PUBLIC ACCOUN'r[NG FIRM flw Board of Director, and Stockholders of Waste :Management, Ine We have audited Illewcompanying consolidated balance sheets of waste Management, Irtc. (dte "Company") as of December 31, 2016 and 2015, and the related consolidated statements of operatiosys, comprehensive Income, cash flows, and changes in equity for each of the three }ears in the period ended December 31, 2016. These financial statements are the raponsibility of the Company's mGutagente ttt. Our resix)nsibil.ity is to exl5ress an opinion on these financial :statements based on our audits. We conducted our audits in accordance with t11e standards of the PvNic Company Accounting, Oversight Board (United States). Those; standards require that we platy and perforin the audit to obtain reasonable assurance about whether Llie financial statements are free of material misstatement. iin audit includes examining, on a test basis, evidence supporting the amounts and di_scli)sures in the financial statements. An audit also includes assessing the accounting, principle used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion, bi our opinion, the finwicial statements referred to above present fairly, in all material respects, the consolidated financial position of Waste Management. Inc. at December 31. 2016 wid 2015, and the consolidated re=sults of its operations and its cash flows for each of the three: years in the period ended December 31, 2016, in conformity with U.S. gerwrally accepted accounting principles. We also have audited. in accordance with the standards of the Public. Company Accounting Oversight Hoard (United States), Waste Management. Int.'s internal control. over t►nancial reporting as of Dumber 31, 201C based an criteria established in Internal Control -Integrated Framework issued by the. Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report elated Fehniary' 16, 2017 expressed an unqualified opinion thereon. /s/ ERNST & YOUNG LLP Houston, Texas February fb, 2017 City Issued Page Number for Reference (Waste Management Proposal): Page 248 of 435 WASTE MANAGEMENT, INC. CONSOLIDATED BALANCE SHEETS Detemtmr 11. 2016 ASSETS cwrrnntuwmms: Cashand cash oquima[umts..,....... .......... .............. .....-........... S 32$ 39 Acommt*sreceivable, net oJall wwaue, fordmuh«Dnlaccounts oY*24 and $25,mespmc*b*dy.. 1,70* 1,±A0 Other receivables. ................... ......-................'........ 492 545 Parts and supplies ......... ............ ........... ............... .......... 90 92 Other assets ...',,,'.................... ..'............. ................... 122 1 X Total current, assets ... ...'.......... '......'............ ......... 2,343 Property and �cguipmcm�rmcvvfmCwmMnlm1*dAmprecimdnnand amortization u[S17.152mod $16,420,respectively ..,............................ ............................ 10,950 10,685 Goodwill,........... ........ .,..................................... .......... 0,21S 5`984 Other intanTiblmassets, net......'......'... ..............'..-...'. 541 477 lnvmaMmmjus imunconsolidated mnthimu....... ..'..................... ............... 320 W Other assets ......................... ....'.'.............. ........... .......... 487 ______ 536 1�u�]wmm*� ..........,....-,...'.',..'...,.........,...........,..... LIABILITIES AND EQUITY Current iiwbikh&es- Aemmouapoyable ......... .......... .................................... S 799 S 721 Accrued liabilities ......... ........... ....,................. ............ ...,.. I "o st, 5 1,064 Dc ferrwd/ar*mwes ..'..'... '...... --- ... ............. ................ 493 472 Current portion, qf&wng'term 4ch ....... --- ............... .'...... ......... 417 253 Total current liabilities ....... ........... ........................ ....... 2,794 2,510 llmng^termdubt,less current portion ...... ......... ........... ............. ........ 8,893 8,676 Deferred income taxes ...... ............ .....,..'.......................... ...... 1/482 1,391 LmxlO8amduoviromnentalremediation liabilities .. . ''. .'. ... .... . .. .. .. ... .' . .'.. .. . 1,673 1,504 Other Uabi0Ges.............. ....-............... ...'.............. ...'........ 695 819 T$*wll6Wh@ihms ....,.-...............'.................... 1.5,000 coinmkments audvon(Ingencies Emui9/: Waste Management, Jne. stockholders' equity; {lmmmonwto*k, $0.01 par value; 1`500,000,000shares authorized, d3O,%&2,461 mhmresimmieJ ...... ..................... ..... ........................ b 8 Additional paid -in capital .......... ................ ................... ... 4^850 4.827 Retained earnings ...................... .................................. 7,38& 6,939 Amu mmfated other oomprehmmsivmincome (lmae) ..................^'.....^.. (80) (1217) Treasury stock mtcost, 2$0�9WS84and 181,805,32hshams, wespwively '....,... 300 Tota|wwwe ima nagement, Inc. vtoddholdem`equity .,........�............ 5,297 3,345 N*,wontmol8mgimtemio . .. .. . .. . ..' . .. . ,. .... . . . .. . ..'. . . . .' .. . . . .. . --. . .. . 23 22 Totalequity ..................................... .......... ............... 5,320 5,3b7 WASTE MANAGEMENT, INC. CONSOLIDATED STATEMENTS OF OPERATIONS (In Millions, Except per Share AniounLs) Yurs Luded DecvmkwrJL 2016 2015 2014 Operating revenues ......... ................ ...................... Costs and expenses: Operating . . ................................. ................. 'S.486 8-131 9,(K)2 Stilling, gelierLd . - . .......... I .......... .... I . . 1,410 1,343 1,481 Depreciation and amortization .................... ; ............... 1,301 1,245 1.292 Re: -structuring ....... ........... ....................... 4 is 'S-1 (Income) expense from divestitures, asset impairment:s and ortusual items 1121 82 — (160) (2) 111,311 10,916 11,697 Inoome from operations. ....... ........... .......... ............ 2,296 2,c45 2,299 Other income (expense); (12) Other comprehensive incume f Iris), net of tax provision (benefit) ............. 47 Interest expense, net ............ ............... ....... (376) (135) (466) Lass on earl), extinguishment oJI'debt ....... ....................... (4) (iw — Equity in net losses of unconsolidated entities ................ (381 (53) Other, rict ..................................................... (50) (71 (29) S603 (474) ("1 5) (54 8) Income bcf= incorne taxes ............. .......... ........ 1,82 1,060 1,751 Provision Rx income laxes - ....... ...... ................. ..... 641- X) 8 413 Consolidated net income ..................... ....................... 1,180 752 1,338 Less; Net income (loss) altribu Lab] e to noncontrolling interests I . I . I . . I — (2) —(1) 40 Net income attributable to Waste Management, hve ......................... S 1,182 S 753 $ 4298 Basic earnings per common slive .......... ...... ......... ........ S 166 S 1.66 $ 180 Diluted carnings per common share ....... ................ ...... S 2,65 S 1,65 $ 2.79 S4 1=50 CaTi aivMcWs declared per cornnion s1LJ4U V. S E64 S 1.54 CONSOLIDATLDSTATEMEN"IS OF COMPREHIENSIVE INCOINIL (In Millions) City Issued Page Number for Reference (Waste Management Proposal): Page 250 of 435 Years Ended December31, 2016 2015 2014 Consolidated net incollie ............................................ $1,181) $752 51,338 Other comprehensive income (loss.), net of tax provision (benefit)-. DeTiV,16VC instruments, net ........... .......... ............ 12 9 1 Availahle-far-sale securities, net ................................... 5 (2) 4 Foreign currency mmstation adjustments ....... ........ ......... 28 (159) (124) Post-retirement benefit obligation net ....... ............ 2 (12) Other comprehensive incume f Iris), net of tax provision (benefit) ............. 47 150) 13 1 Comprehensive incorne ............................................... 1,227 602 1,207 Less; Comprehensive income (loss) attributable to nwicontrol I ing i nterests .................................. ............... 40 Comprehensive income attributable to Waste Managcment, Inc . .............. S 1 S603 51,167 City Issued Page Number for Reference (Waste Management Proposal): Page 250 of 435 WAs'rE MANAGEMENT, INC. CONSOLIDATED STATEMENTS K»F CASH FLOWS (in Millions) WMIq KrXW 2016 Ca'd f&,m"fr*rn operating activities: Consolidated net incmnte ,................. ........ .....'................... ... S 1,18,0 $ 7,52 $ l^838 Adj,w^mnmmw to mmmc le*mmuolidw"d not irmume r*net cash provided bympeo,ling uubrhiem Depreciation and nmxortizmviom... ,.... ...,'..... ...'.,......... . ..... . .... .. 0,301 l,145 1,292 Deferred in*wmiemu ....... '......... ................. 73 30 (118) Jmwuestaccretion mmlandfill liabilities ... . ... .. .. ... .. 91 W) 88 Twxmo*iaccretion "uand discount rate adjm*mmo*ww,environmental remedimion limbi lit eoand moovmry assets . . .. ..-11-11.— ............. . '. . ... . .... . -- l 14 Provision for bad debts ............................ .'......'............... '12 J6 42 Rquity-baseki .. ..... . . . .. .. 90 72, 65 _-___ tax benefits _associated with -^ _---____c_--- ...'.'... ..'. . ...., .. ^ '-- .............. r~ 1(18 (351 ..'........... 110 87 (127,1, Equity iartet lossesrof unconsolidatcdvwities, net of dividends -. ... .. .. ... . . 44 42 42 .... ....'.'..'.......... . ... ., . .... . . 4 555 -- wssctsmnd flabiWics,wet of effects ofm.,qdsition*and divestitures: kumiwabks ..'.'........... .. . ............. .. .. .. (178), ( Otbmrcurrent assets .... ........... ................. .............. ..'... {CZ1, (&) 0d»erusselm..................... ............. ............ ........... 78 32 Acmmoois payable and accrued liabilities . ....-,....... ... .... . . ... .. .. .,, .. 174 ( 11.7 Dcfcrxyiv*unuc*and oiher liabilities .. ...'-.....,.-'...'........ .... .. n95 (t 17) Net cash provided byopexat6ftg .'..'.'..'.........'....' 2,960 2,498 2,331 Cash flows frorn _ nct of cash _acquired .......... '-...'.... ..... ..... .. `.^^ ._' Capital expend iturts ..''...'...'^^..^...^,..,,...'....'..''..''.~..^.... (1,339)(l,233) { 1,1511 Pr**WLSb*muIV*e'uum'S*fb^�,inemcsand pNm,*°seu; (not*f"c*sli divested) .. ... .. 4� 145 2,253 Net rcuciptsrro«oremtrictodorust and escrow accounm.... ............. ........... -- ;3 19 Investments in, ommusol6dmmclentities ..,........ ........... ..............,.. (20), 0Necticm...'................. ......^^^..^.^.'............ ............ (4) 3 08� Nei cash provided 8y(used i8|nvcs,ingwctivitics'.....,..',......-................ 0932)(1,608), 9y5 11 flows frorn New bmcrowit.i@s.................... --- ............ 3057 2,337 2,817 Deb. ..... . . ... . .... .,.'..,..,,....,-.... ... ., ..... .. (31568) preu'limmsD*id on early extinguishment urdeb^ ............... .'.'.............. -- Com`zmomstock repurcYawprogram ............ ......... ....-................ K (68 Casb dividends .... '........... ......... ....... ......................... (726), (695) (698) Exerciseof conimon stock options .,........ ............................ .... 63 ?T 93 Excess 1F'ixbCnCfi(soss*cimwd with ....... ... . ... ... . . 1-18 15 5 Acquisitions of and distributions paid to noncontrolling interests .... .. ... ..,. ... .. {1} p OWe,net ...... '.`............. .............. .'-'.......'............... ('17} 31 (1} Nei cash used bmfinancing nctividma..... ....'................. {kD.35 (2K1-5)(2,07zi P0emn(eucx-miRerate eba^*memucash --wd*uszmqmivytemw...... .'..............,., -- ------~-- (5) [411o���(��,�*�}in��6amdwuwh w�u|wmp ..�..'. �-..'..'....'... ... . ...... . . (7) (1,2460) 1,249 Cash and. ommbe4uivmlemisatbeginning of year ......... '......... ................... 39 1,307 58 Cashand cash eqtpivaleuts atend mYyear ........... ............'................. S 32 $ 34$1$07 1iiiA4l"F, MANACEVIrNT.I`C. CONSOLIDATED sTATEXIETtiTS OF CHANGES INEQUITY (In Millions, Y xcept Shares in'1`Ituusands) City Issued Page Number for Reference (Waste Management Proposal): Page 252 of 435 W4%te ilatnagemettl. l tic, Slockholtim' FAluil} Accumulated Common Stock Additiowl Pulcl-In Relained Other Camprehensivv Trftsurs Stock NQnrontr0lling foL.A tidh'lres Aniourils t'_apilal Earnings In mo 4IxKxt "hares Amemnis Intt-rv& Balatue_ Da�elal+cr 31, 2013 . .... - .. $60-2 630,252 $ h $-1,596 $6,289 $ 154 (165,462) S(5.3381 $ 245 Cc+n€ohdAcd net in,�otirc .... ........ 0-13 --. — — 1,299 — Ill her com pichcnsi vc incollic (Ims), met oftax Ivotisinn tbeeiefit) .. ........ (,131) — — — —— CashdMilends .... ..... - — - . - (6931— Equity baisW compensation tfansatiions. including, dividend equivakrits. act of lax provision (tkrnefa) ... 145 - 74 (6) — 3.779 l22 — common stwk trportlu sc pn-rgraln (ISO) — - (9.564) (420) — DiFi riblations paiki to noltscuttmlling intom4is (34) Mquisilion-, 0 annconttollimg interests and divesiitere o4 WheOibrW or InusntsC ... ...... . . ..... 11) 9l1 _ _ (379) 131her, oet.-.... -- -- _. m — _ Balallec,Dxemiszr3I.2014. .... .. 51.83! 630.-282 $ 6 51,595 $6,598 77, f.t? 7, 9(5.6;6) $ 23 Cc5n"dattd n l itworibt ... ....... 752 — — -- 773 — — Of heir cA:miplclttn€fVeiffico icti s), net oftax pfo%ision (l tnefit) .. . .. .. (150) — — — — (150.1 - — -. Cash di%ideads . . ....... .... iGrs'Si — — — (695) — — — — Egiiity-based curniNnsation transaciim*. including divid;,nd equivateets. no of tax provision (bendk) . 131 -- 62 (7) 3.457 t 16 - Camnxm lao;k miminA c ffugrain 000) -.. 190 1.[4.8237 (80) O her. rnet _ G Balante,l)et ndscr;1,2015. .... .. $S.367 6377 $ 6 7817 769-19 7(1211 7183.10,°#) $(6,400? $ 22 CorlsolidAed net in onk.......... - . lJ80 — — — 1,182 — — — (2) Of her rttlil hemi ve imwntc1kwsk, eel of tax I]ii:Msion (benefit) . ........ 43 — — — — 47 — — Ca€h di-Murids . .. ........ ... . .. 1720 — — — (726) — — — — including dividend exiuivalcets. rift of tax prostisioa {tom unfit) .......... 186 — — t9 (7) — 3.556 124 — Cc+mnion stock irpordwc program (725) — — (45) — — (t 1.241) (680) -- nther.met ...... ....... (4) -- — (1) -- (177) (11) BaWKC..PccomlwAl. 30I4 Ms'U 7z; 77 T1,55U $+.31sT S 1;31)1 City Issued Page Number for Reference (Waste Management Proposal): Page 252 of 435 2017 Financial Statement REPORT OF INDEPENDENT REGISTERED PUBUCACCOUNLING FIRNI nc Board of Directors and Stovidigal ties of Waste Managtnicra, Inc Opinion On The We have, audited the accompanying consolidated balance sheets of Waste Management. loc. (tiv Conarxiny) as of Mccinber 31.201' and VK and 1herclatod consolidated statcrnants of operatims, comprehensive income, cash flows, andebanges inequity foreach of the three years in the period cndcdDccvmbcr3I.20I7. acid the rektod notes (collwivcly referred to as fix- "consolidated financial stattements"). In our opinion, the consolidated financial stataiients present fairly. in all material respects. the financial position of the Company at Mcember 31, 2017 and 2016, and the results of its opo=tion sand its cash flo%vs rot each orthe three years in the period, ended Devejober 31,;017 in conformity with U -S. general IY accopted accounting principles. We also have audited, in accordance with the standards of the public Company Accounting, Oversight Dowd (Umted States) (PCAOD), the Company*s internal corartil over financial reporting its of December 31, 2017, based on criteria established in Internal Control-lateipled framework issued by the Committee of Sponsoring Organizations of the Treadway Commimimi (2013 fratnework), and our report dated February 15, 2018 expres-sed an unqualified opinion therca". u2sis for Opinion These fir ancialoftheCompany'sm. wagotncta. Ourresponsibility isto vxPressanopin, itin on the Company's financial statements based on emir audits. We are a public accounting firm registcredwrith the PCAOR and are required to be indclicodent with respect to the Company in accordance with the UX federal securities laws and the applicable rules and regulations of theSocuritios and Exchange Commission and the PCAOR. We conducted our audit-, in accordance Nvoh the standards of the PCA011, 'Nose standards require That we plan and perform the audit to obtain reasonable assurance at whether the I'mancial, statements are k4t of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of nuterial misstatement of the financial statements, whether due to error or fraud. and performing procc(lurei that respond to those risks; Stich Moc,edurcs included imamining. on a test basis. evidence regarding the arnounts and disclosures in The financial statements. Ow audits also included evaluatinj; the accounting principles used and significant estimates nude by managernivat, its well as evaluating the overati presentation of the financial statements, We believe that out audits provide a reasonable basis for our opiniork ,s! ER ST & YOUNG UP We have served at; the Company's auditor since 201 I , I ;jmiliumm WASTE MAN'ACEMEnT, INC. CONSOLIDATED BALANCE SHEETS (In Millions, Except Share and Par Value Aumunk) LIABILITIES AND EQUITY Current liabilitiew: Decetei1wr 33, Accounts puyahle........................................................ 2017 2036 ASSETS 980 1085 Current assets: 503 493 Cash and cash euiaulent............................:.................... $ 22 $ 32 Ac ants receivable, net of allowance fur doubtful accounts of $21 and $24, 3,262 2,794 resile divel}........................................................... 1,805 1;700 Other receivables........................................................ 569 432 Parts and supplies.. . ....... 96 90 Otherassets............................................................. 132 122 Total current asset ..................................................... 2,624 2X-6 Propert;, and equipment, net ofac:urtu ated depreciation and amortization of $17,74=4 anal$17,152,respectively .................... ...... 11,559 10,950 Goodwill ................................................................. 647 6,215 Qther ntan�rib[e a fid, net ................................................... 547 591 Restricted trust and escrow account ........................................... 319 105 investments in unconsolidated entities ......................................... 269 320 Other assets ................... . 264 302 Total asseN........................................................... $ 21,829 $ 20;859 LIABILITIES AND EQUITY Current liabilitiew: Accounts puyahle........................................................ $ 1,040 $ 799 Accrued liabilities ....................................................... 980 1085 Defeartxi reveraues....................................................... 503 493 CutYen.t porion flf long term debt . . . . . . . .................................... 739 417 Total current liabilities .................................................. 3,262 2,794 Deferred income taxes ..................... ................................. 1,246 1,482 Landfill and a nviroomentail reme iat on tiabilitiess................................ 1,770 1,675 Other liabilities............................................................ 755 695 Total liabilities.. . . .......................................... Commitments and contingencies Equity: Waste Management, Inc. stockcholdeas" equity: Common stock, $0.01 par value; 1,500,000,000 shares authorized; 630,282,461 sham issued. 6 6 Additional paid -in capital ................................................ 4,933 41850 Retain d earnings ...... ................................................. $ 5R8 7,388 Ac.cunuilate Bother c ompre-bemive income (less) ............................. 8 (80) Treasury stock at cost, 196,963,558 anis 190,966 584 shares, respectively......... (7,516) (6,867) Total Waste Management, Inc.. stockholder;' equity ........................ 6,019 5,197 Noncontralling interests ........................................ . .......... 23 23 Totalequity.......................................................... 6 042 5,320 Total liabilities and equity .............................................. $ 21,829 $ 20,859 City Issued Page Number for Reference (Waste Management Proposal): Page 254 of 435 WASTE MANAGEMENT, 'INC: CONSOUDATED STATEMENTS OF OPERATIONS (IoNfIfions, Except per Share Amounts) CONSOLIDATEDSTATEMENTS OF COM PREIR ENSIVE INCOME (to Masow) yean X#dtd twt"Awr 31, 2011 2017 2016 2015 ..................... $ 14,485 $ 13,609 $ 12,961 Costs and expenses: DedVAtift' inStlutatatS, net . I I I a . I I 1 1 4 1 , . . , , I . 1, . . .. . . , , , . 4 41 , I . 7 12 9 operating - —'— .... I I 1 1. ... — r '' r' , �. " , , , " I � I I I I I I I I � � - r I I '9,1321 8,486 (2) 8,23.1Selling, generaland *imitilstrative, 1,468 1,410 Post-retirement benefit obligation, net, .. 1,343 Depreciation and amortization 1,376 1,301 88 11,245 RestrwAuring ........ complehensive income.. 4 1,227 Is (income) expense tom divestitures, asset impairments and unusual item,, — (2) (1 (16) 112 82 111,849 11,313 1 0, 916 Income fMM Operations . . . .. . . . . . 2,636 2,196 2,195 Other inoorne ("Pease), Interest expense, net. ..... 11 1 . I I . I . . . . . . . . (363) (376) (385') Lois onewtyextinguishment of debt- (6) M (55�5') Equity in, net Ima4 of unconsolidated eatities,. (68) (44) (38) Other, net' (8) (5 (7) (445) (474 (985) Income befoire income, taxes, ........... 2,191 11,822 1,060 Incometax expense'..... 242 642 308 Consolidated net income.... 1,949 1,189 752 Less: Net (1) Net income attributable to Waste Management, Ino... S 1,182 $ 753 Basic evninp Per canmon sham . I - .. 4 1 1. 1 1. $ 4.44 $ 2.66 $ 1.66 Diluted earnings Per common sham- , ...... ....... ....... j-4.41 $ ^2.M $ 11,65 Cash dh, idonds deelated per ommon sham, 1,70 $ 10 S 1..$4 CONSOLIDATEDSTATEMENTS OF COM PREIR ENSIVE INCOME (to Masow) Comptehensiveincorm, attributable to Waste li-lanagenvent, $ 603 City Issued Page Number for Reference (Waste Management Proposal): Page 255 of 435 Yet rx VA" Ot ctwh er 3 1, 2011 2916 2011 1,949 $ 1,180 $ 752 Other owtprehensive income (loss), net or tax: DedVAtift' inStlutatatS, net . I I I a . I I 1 1 4 1 , . . , , I . 1, . . .. . . , , , . 4 41 , I . 7 12 9 Avaflabl*-for-sale semfities,aet. ...... 2 5 (2) Foreign virrtency translation adjusurterits 76 2H 0 5 9) Post-retirement benefit obligation, net, .. 3 2 2 Offia comprehensive income (Joss), net of tax,.... 88 47(150) complehensive income.. 2,037 1,227 602 LA%s: CompMieuive income {doss) attributable to nononatrolling iftteiwo,, — (2) (1 Comptehensiveincorm, attributable to Waste li-lanagenvent, $ 603 City Issued Page Number for Reference (Waste Management Proposal): Page 255 of 435 WASTE MANAGEMENT, INC. CONSOLIDATED STATEMENTS OF CASA FLOWS (In mifleonl ) Yeari UmW Decettnber3l, 2017 2016 21113 Cash flow's from operatmg activities: Consolidated net income .................. . .. . ........... . .............. $ 1,949 $ 1,180 $ 752 AAustments to reconcile mrtsolidated net incorm to net cash provided by operating activiti,—.q: Deprertatiun and amortization ........................................ 1,376 1,301 1,245 Defernxi income tax expense (benefit) .................................. (251) 73 30 Interest accretion on landfill liabilities .................. . ............... 92 91 89 Interest accretion on and discount rate auijustrwnts to environmental remediation liabilities and recovery atssrts ............................. 3 — I Provision for bad debts .............................................. 4_4 42 36 Equity -based compensation expense ................................... 101 90 ?2 Net gain on disposal of aLssets......................................... (20) (24) (I 9) Eatpensc from divestitures, asset impairments and other, net ...... . ......... 43 110 87 Equity in net losses of unconsolidated entities, net of dividends ............. 39 44 42 Loss on early extinguishment of debt ................................... 6 4 555 Chan,, in operating assets and liabilities, net ofeffects ofacyuisitims and divest'tturess: Rex vables...................................................... (27 1) (Iii) (178) Othercutrent gels ................................................ (20) (12) 16 Othera_ssets...................................................... 4 78 (7) Aa.00=ts payable and accrued liahilities ............................... 126 192 (97) Defeat d revenues and other liabilities ................................. (40) (85) (97) Net cash provided by operating activities .................................. 3,180 3,006 2,528 Cash flows farm investing activities: Aoxluisitions of businesses, net of Bash acquired .......................... (200) (61 1) (554) Capital expenditures ................................................. (11509) (1,339) (1,2.33). Pmom ds from divestitures of businesses and otherassels (net of cash divested) 99 43 145 Net receipts from restricted trust and e,;,, -now a o=ntss ............... . ..... 243 — 51 Other, net ......................................................... (12) (25) (17) Net cash used in invertin "Aivities .................... . ................. 1x79 3 Cash neaws from financing activities: New borrowings.................................................... 1,027 3,057 2,337 Debt tepayments.................................................... (1,907) (2,682) (',764) Net commercial paper borrowings ..................................... 513 — — Pretniurns paid an early extinguishment of debt .... . ............. (8) (2) (555) Compton stock rep-umhase program .................................... (150) (725) (600) Cash dividends..................................................... (750) (726) (695) Exercise ofcommon Mock options ...... ....... , ... , ... ......... 95 63 77 Taut payments associated with e:)uity-b >_sed corrgaensatiion transrw`Iions ....... (47) (30) [15) Other; net ......................................................... 16 (36) 30 Net cash used in financing activities .............. . ........ . . ............ . (1,811) (1,08 t 1(2,1,85) Effect of exchan.6v rate changes on wh and cash equivalents ................. — — (3) Decrease in cash and cash equivalents ..................................... (10) (?) (1,269) Cash and cash equivalents at beg=inning of year . . ............. . ............. 32 39 1,307 Cash and cash equivalents at end of year .................................. $ 22 $ 32 $ 39 City Issued Page Number for Reference (Waste Management Proposal): Page 256 of 435 WASTE MANAUENIENT, INC CONSOLIDATED STATENtENTS OF CHANGES IN EQUITY (In Miitions, E ftpt Shares in Thousan") City Issued Page Number for Reference (Waste Management Proposal): Page 257 of 435 waliteS►1iarSeatieot Iat- i4tae7dwme", y4uity Atxum0d9ted Addklouul (alter covo toa 4turlt hl mm ReWmed t omprel►tnolve Trtmury Made Nuuntatrollaa otul Stares Amnutttm („VAUJ tarWftx hkowett.rao prem Amowdu Iat lm Hahsea, bacemh& 31, 2014.. .... $ 5,884 630,282 6 $ 4585 $ 6 ASS $ 21 (171,745) $ (5^) $ M Ce ii"Mdaet kuxmd......... 752 __ _ __ 53 m_. Igl Oth& oomptAftuive iaeonmaoo fl; amoffix................... (150) _ _ (1.50) C"dividandt . . ... .. . ........ (095) — _. (645) NuilyAmed wovefiBidiffft iaaUmeliota,bet ofimx.-....... 171 — -- 3,457 116 Cotfigaunatoel<Howchamsptx4paa. (600) __ ISO ._. _ 04v3) ) net ................. _ F liahnce, nwBfth e31, 2015...... $5,367 6M,292 $ 6 $ 4827 $ 6i9 $ (127) (183,145) $ (000) $ 3a Caft"idAmd stet iaeotw.-....... 1,180 __ 1,192 ( utber owVa temtmiva inatm (1tam�, neoftax.................... 47 -_ 47 �. C**dvided&------- -------- (726) (726) ._ Egvity rased ootupwadiun iranmmdiota,net ofh%.......... 196 — — 629 — 3;5520 124 — Cnamnonmiutil.nepwolumepropram. 1735) _... (45) -- -- (11,24.1) (630) _ 63tiat, net.. .. . ............ . .. (4) -- ) — --- 1771 (11) 3 nalwti: Deese 31, 2401x6...... $ 5,320 00,282 $ 6 $ 050 $ 7,399 $ (S0) (1,K967) $ (6A67) $ 23 Cenmctlid*MdtW: kt wm.. _ - - .... 1,949' tl Ige ocrgw6ansira iuXitm (lona,), ad 60"....... .............. 9A _ _ — 88 Cmc, divddmilt . . ........... . . . (750) _ (350 rdti"�rdr�d: �. kma"ota, net' .......... . ... 1S5 __ - 38 1 -- 4,0614 146 Coxtmnan:Block rep "proAmm. (750) -_ 45 ___ — (1010-58) (101038) (795) offs a', net .................... _.. --- I#iftoiDweradw 31, 2017....... $ (,042 630,282 $ 6 $ k933 $ 8;588 $ 8 (1� $ (7,516) $ 23 City Issued Page Number for Reference (Waste Management Proposal): Page 257 of 435 PROPOSAL FORM 23 AB 1669 STATEMENT SB 1669 (Labor Code Chapter 4.6, Division 2, Part 3, Section 1070 et seq.) requires public agencies conducting a solid waste collection procurement to give a 10% preference to proposers who agree to retain, for a specified period, certain employees who were employed to perform essentially the same services by the previous contractor. Such a proposer is required to offer employment to those employees, except for reasonable and substantiated cause. Proposers shall review the above -referenced sections of the Labor Code and the text in Section 7.051 of the contract. Indicate on this Proposal Form whether the Proposer is willing to offer employment to employees of the City of Tustin's current contractor as described in the referenced Labor Code Sections, if Proposer is selected and awarded the contract. If the Proposer is the City's current contractor for the solid waste and recycling collection and processing contract, please indicate whether or not the Proposer commits to retaining its current employees, except for reasonable and substantiated cause, as those are described in the referenced Labor Code Sections. If there is any part of the Labor Code requirements that the Proposer will NOT follow, please indicate those on this Proposal Form. Proposer, Waste Management Collection & Recycling, Inc., hereby indicate willingness to offer employment to employees of the City of Tustin's current contractor as described in the referenced Labor Code Sections, if Propose is selected and awarded the contract, expect for reasonable and substantiated cause. City Issued Page Number for Reference (Waste Management Proposal): Page 258 of 435 PROPOSAL FORM 24 PROPOSER'S PREFERRED COLLECTION AND PROCESSING METHODOLOGY(IES) All proposers have been asked to provide rates for ALL Food Scrap and Yard Trimming collection and processing technologies in Proposal Form 25. In this form, please indicate which collection and processing methodology(ies) that the Proposer believes would be the most cost-effective system to meet the performance metrics set forth in Article 6.09 of the Contract for the following Food Scrap and Yard Trimming collection and processing programs. Also indicate why these preferred collection and processing methodologies would be in the best interest of the City. Reasons preferred collection and processing methodologies are in the best interest of the City are the following: These collection and processing methodologies were chosen to be in the best interest of the City due to their cost effectiveness and high efficiency ratings. Furthermore, the processing technologies and locations selected lower road congestion, have a small carbon footprint and have been proven to be a sustainable commercial scale solution for organic material collection. City Issued Page Number for Reference (Waste Management Proposal): Page 259 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 260 of 435 Proposer's Preferred Proposer's Stream Component Collection Preferred Methodology Processing Source Separated Cart Curbside Yard Collection (Standard Processed at Terra Trimmings Cart Sizes, e.g. 35, 65, Verde Industries 95 gallon) Source Separated Cart Processed at Waste Residential Curbside Food Scraps Collection (Cart Sizes: Management'sCORe 25 and 35 gallon) Facility Curbside Co- collected Hauler Exception Food Scraps and Yard Hauler Exception Taken Taken Trimmings Source Separated Cart Collection (Standard Processed at Terra Yard Trimmings Cart Sizes, e.g. 35, 65, Verde Industries 95 gallon) Source Separated Cart Et Commercial/— Processedat Waste Bin Collection (CartManagement's Multi- Family Food Scraps CORe Sizes: 35 Et 65 gallon; Facility Bin Sizes: 1 Et 2 -yard) Co -collected Food Hauler Exception Scraps and Yard Hauler Exception Taken Taken Trimmings City Issued Page Number for Reference (Waste Management Proposal): Page 260 of 435 PROPOSAL FORM 25 PROPOSED RATES TO BE CHARGED Please complete the rate forms Excel Workbook provided as Proposal Form 25. This form will become Attachment D to the final contract. Please refer to the following pages. City Issued Page Number for Reference (Waste Management Proposal): Page 262 of 435 �E e of 5 5 5 E E E E I E E n E n E E E E a E E g LL u Y N r=+SiIq n v h E76 E E ci N V N U U E + + LL I E E E E E E E E E E E E u N n v h E76 E E ci N V U U + + r a a a a v 16 Id o N U:, U ' U- n n n n � B E E E s. + � V V O O •- t0 W N N U L1 J N U Y o Yo N d! w N c �U N m O) 0 > C O o E V1 0 0 y o E m o E r � a E` E E > OU N E 7 a) 3 a w a 7 a) C;) 7 0 a) C U N E n L _ 0 L U C 6 7 0 0 p m o0 O (OD (D a) .0 m O m ._ Oto n N O Y U N O N y a m N 0 O U O J m C U 0 a N 0 m a _ U UU O D w �O a U [T N N E a 0 C ° N V 0. 0 a w _ o O p O a) H ° a m � 2 E `m .o- _U a u7 m- E c li 7 3° [r a CG r w m m a'o) E L O C O _ F o a r o °D J E 3° 0 t a) a o � o m m L, r y N N o N O N a L m a N D E O D U N O y C a) 3 N O p) Q .D a) 7 O L a) T t ~ U� E a N _T 7M. Z O a U ET N m N N D o > O E O m m Z m m N E? +£+ C C m L > n O3,: U cl .'0 O rte-+ N m O N° O 'O O O 3Eu �° E ° m N L p @ ? E N a)°- [a N E2 p m -E U m N O> V O Cj 7 a` _ 7 w OJ O U O to °) O C p � f0 C d U Y E `- D` OC Ea � v E. o o V Ep N m - ' a w 7 o O o w o D C N N p D m o m o EFs m ° 'E r m o m n E m D w d' C U m C O m a.D m O L p U N U T N E O m 3 O C a am G IU p�� O Q O a) W-> U =00 U�0 C N a p L m p .0 C al N f0 "O ci IC U a) y a) 'O O V °) r r N a) a En d a _ o a o E r a m Ew o m a 2 v L D a NL _ m Z O O 7 v o f w moa)���E� C d N a) In d m a) > a y m n a° m O c3c U—C N N > m° �U L O mN' C Np U_ T U_ y y fn o a w E U D M t CO F- 7 M9 . El . rn LO O o E E o E 0 0 0 o E o E E E E O E a) 3 a w a 7 n n O E C 6 a) a) 3 3 d -a) _ N N a a 7 7 o0 V O O O m I— O E V 00 _ a N H a V _U a u7 r [r a CG r II O O D) t a) (D L, r N N O O O a a N U ET N m G o (3 N cl CD LO N N V R OJ N W O V r M9 . El . rn LO O o E E o E a) 3 d [n a J O E o E o E O E O E O E a) 3 a w a 7 O E O E O E C 6 a) a) 3 3 d -a) _ N N a a 7 7 U_ E u, [rj a r a N a M a V _U a u7 a (O [r a CG r o. o. a t a) (D L, r N M N a N U ET N m (3 N CD LO LO N V V' OJ N W O V r (6 6) co [O M O !r O to fn V W N V NlO m MN p LO oo N O M O II N CO N M m II LO O (O M V LO M LO O O N Ln r O O O O O O O O O O O m 0 0 a N o u co C, (° w N 7. n V LO M V LO +� V V O N (b mLL V aUj co (N V N O N a r rN N M d' CO LO m N = Ln W N O O V d LO (T N n p N ) N N G r C! U a f O C O Q It J N (D Eb L)'o 0' N (A M (T (D O 1` .o M Cl? NU? N I� N M V V O r N ii) I— N � N N M ¢) f` Co co N O (D a co Co O 00 r r r r r r E + + + O U O LO co r I� C N W(D WcD }Od' f- cNDr O a J r C, LJ [6 U E p Y 3 a a 7 a) 3 d [n a J N 3 d to a J N 3 d (7 a 7 N 3 d N a 7 Y m 3 a a 7 Y m � 3 U a C a C' J a) 3 a N a 7 a) 3 a w a 7 (D 3 a N a 7 a) 3 d N a 7 Y m 3 a a= 7 Y °' 3 L a a O 7 a) a) 3 3 d -a) _ N N a a 7 7 U_ u, [rj a r a N a M a V _U a u7 a (O [r a CG r a NCO a a V a LO (D L, r N M N a N (3 N City Issued Page Number for Reference (Waste Management Proposal): Page 264 of 435 10 M�Lq .1n'2 I��M��n ori r ~ r + ..i M O CC O O C O V O C O O C O C O O O C O G O C O O C O C O N C O C O C O C O O O C O G O C O C O E E E (D E E E E E E O E E E E E E N E E E E E E [O E E E E N O m m m C6 m d `m m m m m m m m m m m m m m m m m m m m E LO a a a 0 N a n a n n n 0) a [L O. a n a N0 LL Cl n n n a n n a a L y U . U U p) O N V' M CD (D M 0 O 00 O CA f0 CA r 7 0 O CO Q a. M (D M O V M _m 0 r (D O O to M M r 00 c`� OD r In N 00 M 00 lV : m 00 (D (D N .� V 0 M N O (6 (C) 'Q ((') (n N r m -l0 - ce) 7 M O (P CM S to CA M M N N S ": O O 7 (A N N O (D r (() N N M N r N r M r r (A CO r r N CA �,.-. st r r '- O (D F, co r m Mm .,H ,. (D r N O II r M O (O M O 11 (n O (n O In O II M (D O M (O 0 II O O 0 0 Cl) O N (n '� (n N r N M st :, M r U� a N O N v (n O r r v O r O N N M O N CO (n CV M a (n CD r CP O 0 cD O (7 7 M M c0 O -O.O 7 a a O O N 47 CA OD r r r N N (n O r V V (n 0 OD O N O N r lt) ([) (n 7 M r (17 0 m m CA m m O. r r (n O (D o m O W '7 V ao r r N (7 In O) M r r .-- N N O N 'Q :. (D O r 7 r (P r N N r r N N Cl) •- N J. ,J C � Q 10 M�Lq .1n'2 I��M��n ori M O A ;' N V co M M V :o O O LO 7 r A .. O N V' O (n O O M r (A O M CO O (D It M (D r 0 O r (p M Cl) N M r r 0 O [O O O co C6 0N oi Mm � rM N (f) N '4 o N 0 N Cl) o m 0) LO M NM N0 00 MoU . '. O M N M U . U 0 0 is 0 :t 'Q ((') (n N (n O O CO O (n CP N_ O a0 (l0 CA r L. 0 IC> r O O O . r r UO N O (P M r M (A CO 0 r N CA r st O r O (D (10 N co (A m Mm (D a0 (n (D N M MALI N M M t N Cl) It u0 '� r N N M V ((0 :, r N M st r CP O 0 cD O (7 7 M M c0 M 7 a a O O N 47 CA OD r r r N N (n O r V V (n 0 OD O N O N r lt) ([) (n 7 M r (17 0 m m CA m m O. r r (n O (D o m O W '7 V ao r r N (7 In O) M r r .-- N N O N 'Q :. (D O r 7 r (P r N N r r N N Cl) •- N J. ,J C � Q y ' in '0 O O :. _ ;m :. ._. t ': N t5 O ' iO p C ,m a) m (D N a) N a) a) a) a) a) a) a) (D a) a) a) N N N N N N a) a) N a) 3 to ! 3 3 � 3 N N a N 4) N N d `m N N N a`) N N N N N N N a `� :- a a a a a a a a a a a C- m: a a a a a a a a N U) CIL a a }_ a (n a U) a y a N a a - a . a (n a U) a m a a 3 a w a co a U) a U) a a m N h N Y Y Y 2 U U 'CL 'a U 'a ,7 .. U 'a U 'a U 'a U 'O. U 'a U '�. (,} U 'a U 'a 'n. ' U U U U U U (.1 ,. ([, ?, 'a 'a 'a U 'a 'n. 'a 'cl 'CL 'a iL) " a a a a a (D (D N co 7 (n (D .-- N M 11 (n CO ,N •- N M a N O .m •- N M N 04 N 04 2 rn Ln o `o p E E E E E E E E E E E E E E O =a) U !T O N OR d' N D) r O V N C' O) V M M Co LM V I—LO (�] m O ('3 Co (M U) V 1� CO VAG CD Ln r M N M N N M 7 N M V V H Q) m CD CO M CD N O O 07 m O) N CO 7 N LM L- O M M r Ln m M OD O N V O M M CO (D O M Co O N !R _ � O C' If] CD V r r O O N V oD N I I- OD Co LM M N CO r c; LM CT d CO M r-- co � Lo CD O m O M O O O O w Co (D M M CO D) I— W o) 7 OD O N LM N Co M O CO CD d (D LM Nw CD M y O O O M CD O CO Co — O M W CO CO CD fl- O 7 M p O N 11 M OJ N N O M m d' O M O LM N W M m V CP O CD O LM O M O O M M N 00 M) LM 7 N LM I-- a' M V LM I� 00 CO LM I— m � + + NLM CO O N O N CD W N O M Co N O M NCO O O CD - M (M CO O M LM o N (T V O M M U O) V M O s7 N N N N M CO J N M V 7 J N M 7 LM O Y Y Y Y Y Y Y Y Y U Y Y N d N a) Y Y N N CV a) �, 3 � a)3 3 3 3 m c a01i 3 3 3 3 3 m 3 3 [u 3 3 a` iu C a a a � � a a a U 'a 'o. N CD 'cr �- N CD w N CO V LM CO L N N City Issued Page Number for Reference (Waste Management Proposal): Page 266 of 435 m L0 (n m p) A C y=am 0 O p 001 Y� 7 C E 0 �m,��1Ea1c°�a1 U ° c m > m 0 T C '- U '7 O N m U `.° N r 7 •_ 'D U 0 m N U C Cp 0 0 C o M o m '� a H p m a� ° a 7 N T.0-. _ ` m ,U O C U O a N a '- U p 0 C Y O N j U m U a; o rn o 0 O LO L U N T � m G c a 0 E N � ° a m � w E a a1 0 7 n c m m °a E w o c o E °°° o E 3 o E •0 a T 0 O v_1 d fCC m c m c Y m E q m n N O N No 0-E5YI°° d� a s p -� o y c 0 3 0 �a °Q a y 7r ,= C L N y 0' t fA U N F o U •Y-' 7 (p O 00 _ C_ m �� 0� N '0 N y nam�a p EOL y ` 0 'c a1 y H N E m c s- m ° v 8 E 0 Y3� N C> a m 0 N'C� C 01 0 0•- N L: 0>> O y C C U 0 » w U -0 E 0 a Y y (p .LO.. w C 4 -0 C A p 3 `o c y E u1 E m om =50 a a E N 0 m rn p -E U y 0 0 > 7 0 7 0 N_ m O U - N 0 Y E C EN =+ ,C n` E a N o 'p E CU 0Q�r0,o1�a�E � M '0 - v � w c a E c 7 o p - y U C m C O 0 2 LO NNOomNE�� ` Y 0 to 0 C l04 U C X N y p U CO m 0 L p O U '0 .0 (D LL O1 Y D 0 r y U y r N ` p (D3 N o G o a1 � c= CU O= t mA a C 0 y O'p m •U T 'D Lm O C C1 N N m 'm0 w 0 2 0 n o a ° £ ° m m a a Q y 3 m 3 E m u3i ° c y o •- n H E N d W0 N 2 > c as 0 5 0a a3o c f/1 0° U y C N N r >, E LENa�O 10 m y N C« U_ C T _U ,.T, m M EM= f L L c c L 0 L c L 0 L 0 + O 01 E E E E E E t 0 a a a 0 E E E E E E n a a m m m m v h rn E t- a �. (o Co 0 o m In 1n U 0 ao oo rn � v m m1 Q a N m m 7 7 00 N II CO N M 7 V m O) M N M V Ip O 0 .Cm_7 CD O0 -.. 0 0 0 a � O O) a 11 � c Q p'' a 0 a a c G 7 m rN 0 0 7 CU ,o II �, m G lU 0 p:: N (D Ql " ii a il..: U_ ' CO M00 l() N N O Q O EM= f L L L L L + O 01 Y Y Y t 0 0 0 0 E E E E E E N aci o O m m m m d m M E t- a �. IA U0 3 U 0 ao (VV' rn � v m m1 Q a N m m 7 7 00 N a`1 CO a`1 a � L2 M O) M IB r N N�5 U .Cm_7 CL N -.. II O O O O O) a 11 � c aIRIb OL a 0 a a c G 7 7 0 0 0 7 CU ,o II �, m G lU 0 p:: N (D W p a il..: U_ ' CO M00 l() N N O Q O (D h l0 a a Q N + N M V' N M t r EM= f Y Y Y Y + Y Y Y Y t 0 0 0 0 Y Y 0 O N N O O V :O 3 1� V 10 M (h a '� IA U0 3 oD (VV' N O O N m m O M LU o' a`1 CO a`1 a O N o Ln O r N N�5 U .Cm_7 CL L1 a a a a a � c a OL a a a a c G 7 7 7 7 7 7 CU ,o II �, G p:: N (D W LO il..: U_ U_ CO M00 l() N a O a O (D h l0 a a r N r N M V' N M o0 r N Cl) 'Q 10 (D r Cd N N M r r N c0+7 M {L c d M CO " + t t O M � NV G V O f-- 'd M oM0 7 G :. � 10 (D (O (ND O O � LO 'G City Issued Page Number for Reference (Waste Management Proposal): Page 267 of 435 Y Y Y Y Y Y Y Y Y 0 0 0 0 Y Y 0 0 0 0 Y 3 3 3 3 3 3 3 3 3 > 3 3 m m a a a a a`1 ` a`1 a a a a m U! .Cm_7 CL CL a a a a a a c a OL a a a a c G 7 7 7 7 7 7 U_ U_ U_ U_ a a a a a a 1r,; a a a a a a o N M V' 10 O {D.'. r N Cl) 'Q 10 (D •p) Cd .n d M CO M City Issued Page Number for Reference (Waste Management Proposal): Page 267 of 435 L C O O O O O O O E L O O O O O O C O O O E E E E E E E E E E E E E E a n 111", M N n a r V O n n n n a n N O N r- a n N O W M co N u') N N C)) N O f- O (!7 M C� a' — o n N CS1 r OO M N Q1 m OO M O In N U U) a) (O t- O CA W co O +-� di — O � f- co D7 N C0A V N (O M O Q a V V' N D) N O r O LO CA w M w !r OJ M CO CO N fi N V C(7 00lC7 Ci M Q) N It to m M M N N p (D O r G N N C II N N CO M O nN,) co V w II N OJ (n MO M V M N M In II N Q (D t` m O II M O N CI) N 7 N O N M O c0 M M L (D c•1 N 7 O r N CO D) OO O O O N M V (O O N M M O O C !C Cp N LO co C() O) CA (f) O V CA � f� N to Cf') O (O N O O d' CA M O M M CO O CO f� M N N (y [O V CU O N G N N CO G O M d) 7 M w O V N V N a O ^ (r J N M r O O o0 O U) O r 7 O N N Cn In Lo r N c O Q J r m Y 0 G G rJ a`) a (a O LO M O O) t` N N M I 10 7 D m w Lr) O O E E O E O E O E O E O E O E O E O E O E C O E 00 r C) O) co CA V C6 N O] O t` 111", M N N (D m N o a] — o r V O M O CD Cn N N O N t� O O N a) = p] — C' N O N r- N o� d' N N O W M co N u') N N C)) N O f- O (!7 M C� a' — o n N CS1 r OO M N Q1 m OO M O In N U U) a) (O t- O CA W co O +-� di — O � f- co D7 Q a O (O [O O O D) N O M Q1 t- r OO V M OJ f C(J CO N O LO d' N ti o7 Ci M � v rn It 0) m O to o r G N N C II N N CO M O nN,) co V w II N W M t� CO M V M N II V O m M r- II d (() OD N II O O O N ((7 r r O N 7 N O N m O M M (D m V c0 M M L O O R V G OR N CO V Un M N M V (O f O C Cp N LO co C() O) CA (f) O V CA � f� N to Cf') O (O N O O d' CA M O M M CO O CO f� M N N (y [O V CU O N G N N CO O O O O M d) 7 M w O V N V N a O ^ (r J N M r O O o0 O U) O r 7 O N N Cn In Lo r N c O Q J r m Y 0 } } CO (O O V L C�7 aJ ca G M 3 3 3 3 3 3 3 3 3 3 3 3 (D N a) Q)N N N N N a a a a a) ) a a a a d. a N U N to a a C a N N C CL a a a a a a a a a a > 7 > 7 7 7 7 7 7 7 U U U U U U 7 U U U U U U a a a a a a 00- a a a a a N M V (r) O — N CO V l() O M r C) O) co CA V C6 N O] O t` 111", M N N (D m N o a] — o r V O M O CD Cn N N O N t� O O N N N co = p] — C' N O N r- N o� d' N N O W M co N u') N N C)) N O f- O (!7 M C� a' — o n N CS1 r OO M N Q1 m OO M O In N N N N M t- O CA W co O +-� di — O � f- co D7 L To C Ci � O l G 11 G C II N D) O f` N M (O N O) N CD N M O nN,) co V w II N N r O M t� CO M V M N M N M V O m M 1n of (o V II d O O O N r M O M co N r O Lo M V OO M V' O O N ((7 d' CA cq c', r O N 7 N O N m O M M (D m V c0 M M L O R G M O C Cp N LO co C() O) CA (f) O V CA � f� N o J Cf') O (O N O O d' CA M O M M CO O CO f� M N N (y [O V CU O N G Q J N N CO O O O O M d) 7 M w O V N V N CA O w CA N O ^ (r J N M r O O o0 O U) O r 7 O N N Cn In Lo r N c - O M M O Q J r m O V L C�7 aJ ca G M 3 3 3 3 3 3 3 3 3 3 3 3 (D N a) Q)N N N N N a a a a a) ) a a a a d. a N U N to a a C a N N C CL a a a a a a a a a a > 7 > 7 7 7 7 7 7 7 U U U U U U 7 U U U U U U a a a a a a 00- a a a a a N M V (r) O — N CO V l() O M City Issued Page Number for Reference (Waste Management Proposal): Page 268 of 435 � t7 C' L C � l G C G G G M O C a� !C C Y N a) m N Y rr Y N a) N a) Y Y a`) a (a a f CL a a a d a a a a a a a a s a ] a a a a a a r a Q 7 7 7 7 7 7 U 7 7 7 7 7 7 �, 7 (, U U U U U U U U U 'Oa U 'a U 'a U 'a 7 U .a In Oa a a a a a U 'a a U N M V U) CO cJ1 n (D LL�- M CO CO City Issued Page Number for Reference (Waste Management Proposal): Page 268 of 435 t + t Y L L L + L t L L L L ❑CT> O (O (O V O M (O 00 U C V C C C C C - LO O O E E O E O E O E O O E O E O E O E O E O E Cl) O E O E O E O E O E O E y o m m m m m m m m m m m d m m m m m E n a a n a n a n n n a a n a a n a ,Q U p O 7 OD OO N r N 00404 V W f` O M N M W d M N OO V N m q N T �-- V' r M M f0 u7 t N M V' M O h (f) f6 0) 7 r O 00 N (0 0) C) N f` N N ao N N M V M V It LL rN w M II r M N O h II _........ N M 7 In r f` 'q 7 N r ": q 7 q M OO V' OD U� N CO (C) n 0) (O ''o N It r 0) N V' co r M N N J MI I> t; NI (a'OI DI O) N d a) Y Y (1) N O) O) Y 3 3 3 3 3 3 3 3 aa) CL n. n n. a a a a m CL �! a a a a a a a a a a a a a U U U U U ".�.'. U U U U U U a a a a a O' 'a a a a a a N Cl) V (O (O V. — N M V uD (O L Cl) N (MO � 7 (0 O) V M (0 MCD N M 7 O rMM 0) M -ItM N O M M N O N M (O h O) r M (MO N M M v V O st aD N f` N N M 7 (N M + Y N (D O) + 0) V ItaD 3 3 O O 00 O (O (O V O M (O 00 U O V (n O) N (-It CO O M O CO(O N 'al O O OODD M 00 OD C N Cl) U It 0 .., U U N N M 7 M a a (0 : N M �0 (O (0 .a+ s O O OO M r 00404 V W f` O M N M (O M t*h N r N M V M ((00 '� - M 7 M f: 00 Z3 LL O) d' (D (O 'Q f` )1') r r M m M q m m CD N Cl) M (O ''o 0) V' r 0) N V M O N J O) N d a) Y Y (1) N O) O) Y 3 3 3 3 3 3 3 3 aa) CL n. n n. a a a a m CL �! a a a a a a a a a a a a a U U U U U ".�.'. U U U U U U a a a a a O' 'a a a a a a N Cl) V (O (O V. — N M V uD (O L Cl) N (MO � 7 (0 O) V M (0 MCD N M 7 O rMM 0) M -ItM N O M M N O N M (O h O) r M (MO N M M v V O st aD N f` N N M 7 (N M M City Issued Page Number for Reference (Waste Management Proposal): Page 269 of 435 Y N (D O) O Y 3 3 `mCL a a a a a Q_ U U U U U U C� a a a a a a (0 : N M V (O (0 M City Issued Page Number for Reference (Waste Management Proposal): Page 269 of 435 ra r 2. f 0 0 0 0 0 0 E 0 C U O 0 O m C E U 8O N - c o Z E O O n a a n 0 ca (r Y Y Y Y Y Y 2 Y 0 Y Y Y n a - a N a n a V a LC) F- a r9 - a N a n a 7 N p } p a3 C u a n n V o� a� (] L L � C 0) m 0) L N O 0a mN- U 3 C 4 a m L) o Q d °o 0 o c E L a O. N c a N p O o_ f O p E O =o la O L { N C ~ i O N> S I Cll } 0O C M f G a) Z , r O !C i 0) u m o a 2 i M U) L C 0 O L.. rO C N 30 In� U N C .0 � 3 L E O N O 0 C C C O N U N a) C O f0 > 0 > U U O ID � � 7 a E E a 7 E o s c 7 E N a7 T aJ y� m m ) o -0 C E L y-00 N C o C W U N 7 C U CU uci r C O' d -O i ++ Ud _ U Y 13 N N a+ N Q C. C O U G c •O � U � l0 L E C t L y 2 N N N 0 v v m C N C N o n 0 O C L .c C O 'C O •N' .G C t y N o. N y o N Cpm. W a L Se G CC . E E N w' 0 O U)L N tl) W n O r Y N E ° OUL... N .L LL V U F- T e r O O O 0 0 0 0 0 0 0 E 0 E E E E E E E E E n n n a a n 0 ca (r Y Y Y Y Y Y 2 Y 0 Y Y Y n a - a N a n a V a LC) F- a r9 - a N a n a 7 N a (0 77 C II a n n V (] L 0) m O Q d M E O p U i H 1 M f G !C O G O O O O D 0 Y N m 3 aiv N a 7 0 0 E 0 E 0 E C E E E E E E E Y Y Y 0 Y (r Y Y Y Y Y Y 2 Y 0 Y Y Y n a - a N a n a V a LC) a (O a r9 - a N a n a 7 N a (0 o a - a N a n n V 0) m Q d H 1 !C O G O U p Y 0) 3 iC1. ti 0- U' a 7 Y a) 0) 3 N a 7 Y 0) a) 3 a N a 7 Y m N 3 a N a 7 Y N m 3 aiv N a 7 Y N 3 n a 7 Y a) 3 U iv a a C' 7 Y 0) 0 3 a N a T Y N a) 3 a N a 7 Y a) m 3 a N a 7 a)) 0) 3 a N a Y () 3 ro C' a Y O) 3 U iv a C a Y a) N 3 a N a Y Y N a) a7 a) 3 3 a Q- N N a a Y Y Y Y Y Y (r Y Y Y Y Y Y 2 Y 0 Y Y Y n a - a N a n a V a LC) a (O a r9 - a N a n a 7 a 10 a (0 o a - a N a n n V City Issued Page Number for Reference (Waste Management Proposal): Page 270 of 435 L C L L S L L C L 0 0 0 0 0 E E 0 E E E E E E E E E E E E E E E E E a a a n m' a n n n a n N n N n d a N n a� a n :'(6 v' a� n n N n N a m N n N N a N a IL .� > d a a i N n N n N n N n a a N n d a a ;� > y N U1 a a N N n n H n U :., 7 > C > 7 7 �.' 7 ❑ 7 7 = 7 0 CL: U 'p. s❑ U 'a U 'n. U 'a U 'n. U !k7 U O U 'a U 'a U 'CI. U 'CL C, U 'a C U 'a U 'a 9J :. U ;. I U 'a 0 . 0 '0 Q7 ' N M U a} (0 S mi I V LO H $ti*l i>: N (O a U (D LMJ N M Ia i LJio lL !s N O) 41 IJ V LL V V N N L $ L L r t t C N Q1 0 0 0 0 0 O E E E E E E E E N N n o a a a n m' a n n n a n N n N n d a N n a� a n :'(6 v' a� n n N n N a ,F- n N n N N a N a IL .� > d a a i N n N n N n N n a a N n d a a ;� > y N U1 a a N N n n u U :., 7 > C > 7 7 �.' 7 ❑ 7 7 = 7 7 U 'p. 0 U 'a U 'n. U 'a U 'n. U !k7 U O U 'a U 'a U 'CI. U 'CL C, U 'a U 'a U 'a U 'a 9J :. U ;. ,� 'U.I` U 'a U U 'a 'a 0 '0 Q7 ' N M U 4') (0 S mi M V LO H $ti*l i>: N (O a u.:. (D LMJ N M Ia i LJio lL !s N N N L $ L L r t t C N Q1 0 C 0 E E E E E E E E E E E E E E N N E N N n O n N N N N a n n n a n N n N n d a N n a� a n :'(6 v' a� n n N n N a N n N n N n N N a N a IL .� > d a a i N n N n N n N n a a N n d a a ;� > y N U1 a a N N n n u U :., 7 > O > 7 7 �.' 7 Q 7 7 = 7 7 U 'p. U 'a U 'a U 'n. U 'a U 'n. U !k7 U '�. O U 'a U 'a U 'CI. U 'CL O U 'a U 'a U 'a U 'a 9J :. U ,� 'U.I` U 'a U U 'a 'a 0 '0 Q7 ' N M U 4') (0 a; mi M V LO U $ti*l i>: N (O a u.. (D LMJ N M Ia i N O) IJ V N N L L $ Q D) N N N Q1 Y N LO N N E E E E E E C �5 d o �, . : Y d N N N N E N N n O n N N N N N n CL a �! n n n N a U y N n N n d a N n a� a n :'(6 v' a� n n N n N a N n N n N n N N a N a IL .� > d a a N n N a N n N n N n N n a a N n d a a ;� > `m n a N U1 a a N N n n u U :., 7 > > > 7 7 �.' 7 yf0 7 7 = 7 7 U 'p. U 'a U 'a U 'n. U 'a U 'n. U !k7 U '�. O U 'a U 'a U 'CI. U 'CL ::�. - 'U j. U 'a U 'a U 'a U 'a 9J :. U 'a ,� 'U.I` U 'a U U 'a 'a 0 '0 •- N M U 4') (0 mi M V LO (D $ti*l i>: N (O a u.. (D LMJ N M V N O) IJ V N N N N N G1 N N N Q1 Y N Y N N N N N N N CD N Y N �, . : Y d N N N N N N N N Y N Y N N N N N N n CL a �! n n n N a N a N n N n N n d a N n a� a n :'(6 v' a� n n N n N a N n N n N n N N a N a a� n a .� > d a a N n N a N n N n N n N n a a N n d a a ;� > `m n a N U1 a a N N n n 7 7 U :., 7 > > > 7 7 �.' 7 7 7 7 = 7 7 U 'p. U 'a U 'a U 'n. U 'a U 'n. U !k7 U '�. U 'O. U 'a U 'a U 'CI. U 'CL ::�. - 'U j. U 'a U 'a U 'a U 'a U 'a U 'a ,� 'U.I` U 'a U U 'a 'a LO f0 •- N M 'C' 4') (0 N M V LO (D $ti*l i>: N (O a LO (D LMJ N M V N O) V V V •} City Issued Page Number for Reference (Waste Management Proposal): Page 271 of 435 O O O O O O O O O O O L O O O O E E E E E E E E E E E E E E E n n a a n a a n a a n a n � m ' S 5 U II !v D O G G N u o 0 G O a� a. 0 o U U m to H F s� v LL u n O O J J Y Y Y Y Y Y Y Y Y Y Y Y N N U N Y Y m N N Q) Y 3 3 r 3 3 3 3 C 3 3 3 3 3 m 3 3 m3 3 C C CL a i iu a a a o. 0) a a a a� G C u a m (/� N ti �' 0- CL OL 0- CL > ? > ? > :F> >u > > > ? > Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y U_ U U CL U_ a Ud a a a U. a U d c - 0.a rZ IZ d' LO Cfl1,41 f r N CO V lU CO to CD L � V D rn lU C O N E N L r U N (0 p) City Issued Page Number for Reference (Waste Management Proposal): Page 272 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 273 of 435 L C E L C E L G E L C E L C E L C E L C E L C E L C E L C E L C E L C E E L L C C E E Im C_ •1Cr G ra m O C Y H m N v O m � 0 0 rn0 d o o o :o o m a 7 c iJ Q- a n' W C t L LOO :❑ ❑ �❑ CL O O a7 !c EJ U - + QC U y N U)0 D m C " O O a7 w co E o N ;, 2c o',i - y CO — v -CU 4-- a ns N •3 am > 20 c L � O) (n O O lL .. E o m E o a E -o cn a :.1 co m rn , a 3 0 U m o V °� lL ` ji- AL m F U N C ld (n v�i p •O: 0 C 0 C L r.+ LL t £ m O ' (D " 0 +" + } y c U 3 m O d c) c O !C C 0 N O O 41 d , m OC Z 0 Z5 E> E a C + J J J 2 E 7 2 w E V V Ems¢ ami y V w >. U O L O O wOi LL MU US N o N 3 o O 7os C +� r mc _Z, d m •� m a `� � � m a C N 5 m •p LL m t m S o C •= U Y. N ` .t-. m 7cwD d G 75 cDC L Y Y Y m Y Y op d a m O o Q ami m m 3 m m 3 m m 3 m m 3 0 m m 3 m m 3 m m 3 m 3 0 ami a) m m m 3 3 Q m a 3 3 m H m a c eo c r 3 `m a� a� a� 3 3 a� a 0) a� 3 'M: 3 m 4) o w o m m �: a a a a U; a a a a a� U, d a a �O N O m _ �_ •� M O ++ •L a -: a a y a y a N a y a a a c a a N a y a N a N a a a c a a N N a a t rL-. O aN. y .a c; -.O Y Y U N N q (0 m V C y G I: - O d 45' Y U a Y U a Y U a Y U a Y U a Y ,U a N� (� :_ Y U a Y U a Y U a Y U a U a 2 s 46 0- ;o U a U ,U s a m Y EO a7 H W £ N 0� .m[n. :. N M It LO 0 lo. — N M V LO fD N M E m rn E a .m.. O N !C OL H L I m N a N m N Q' F- C4 v v v tt � City Issued Page Number for Reference (Waste Management Proposal): Page 273 of 435 L t C C O O L C O o E O O L lo O L C O O E E E O E E E E E E E G n n n a n n a n 5 a C7 n n n I M. G U m m rn � 0 C� Q a G l� IM G O a ('1 a) C, G i O y II M a G LL L C a) a) a) CD CL 0- a a a a ; a ` > > U U U S V (n C Y Y Y Y 3 3 3 3 3 3 N n a d a N a n a 0- a a 7 7 7 7 7 7 U U U U U U CL a a a a a N CO V LO (O CD V) V) O E O E o E O E o E o E O E O E O E O E O E O E O E O E G n n a a a n a a C7 n n n G U m m rn � C� Q a l� IM O City Issued Page Number for Reference (Waste Management Proposal): Page 274 of 435 n � C7 G � C� l� IM O a) C, i O y M G L C — (C Y Y Y Y Y Y a) a) m m Y Y a) ED ami 3 3 3 3 3 3 3 3 ami s= ami 3 3 LL 3 m 3 `m LL 3 City Issued Page Number for Reference (Waste Management Proposal): Page 274 of 435 n � C7 G � C� l� IM O a) C, i O y M G L C — (C Y Y Y Y Y Y a) a) m m Y Y a) ED ami 3 3 3 3 3 3 3 3 ami s= ami 3 3 3 m 3 `m `m 3 a 3 i ) a`3 a) a3a3 a? a) m a U- n a U" m a N U a N a N a N a N a a a N a N a N a N a a r a a 77 > > 7 7 7 7 7 7 7 u 7 7 U U U U U U U U U U U U U 'CL C U U Ir 'a a 'n 'a o. 'a C_? 'a 'a a a a U a 0- (D (D N N CO V (U (DC i r N a) m N N N � � V City Issued Page Number for Reference (Waste Management Proposal): Page 274 of 435 L L C C O O L C O O L C O L C O L C O L C O O O L G O L C O L C O L C O L t C C O O E E E E E E E E E E E E E E E E a a a n a a n n a n a a a a a a II ' o,j ci t t cm O G os; :it-:: o' H f .AL., LL t t Y Y Y Y Y Y Y Y Y Y Y y N G) N N N Y N Y N N N N N N U7 G) Y N Y N N N d N N y Y (D N N ) a a 4)a a d N a N a N a G) a d -6 :: `U N a N a N a N a d U) w U) a a In U) In In a ` a w w w y CL CL a a a ? i a a a a a a a a a a a a Y Y Y Y Q Y Y Y Y Y Y 'on�U U 'a U 'a U U U U CL a a n U i a a a a a C) r a CL a CIL a Cl) V l() (0 : N Cl) V U) f0 t(0 " N M V LO (0 L N N � 7 0 0) N O E LO L � U (D 0) Qa W C C d O m l0 O a _d r O C a) C j � .L. •d r Q f`0 ° 3 0 Cl) O L U C O b L a N C n N O Y C O LL LL O O 1 U p 7+ T U E U E E (D w m E O (aye ? 1 U L 7 V L CC E (0 ` > U { ta L N O 1 � a) N U O n 0I _ SD N O C_ U { C N y L E 1 t N •,UC O W 1 U d 1 a M c io n U M 0 1 Iwo m 0 + _ m U O = t Y L) w �LL i N Oy. m Y t m (n N C E O 0- i o c N E O i•� c tpU y 'un) o >. 2 R as — c O i 2 o 7 �+ � m m O C 3 c m O VO N 1p O 0 N = U n� m N ( C _ _ m r C d O N 'y U C In O N d N y0 C 0 w N E o 1 L O c E 2 N N v+ U -0 C i o �? a % E w0 N O O _ E E o m N o a C LL a d U UO a o O v) E E +_+ U) 0 oa yO V _ U) m O 7 d C V C to O LL L_ U) -C f– 0 — f0 Cr E ° � ") 3 c 3 t- '0 _ @ E E Iv v - c E E N O N ° E } :E to I O C 0 p M 'O l9 L c.i Q. Ou<M M L t C C O O O O O O E E E E E E o a ¢ o n a N (O N V O r N O M O [C 6 O N LO O M O O N N M Nd - 11 11 m (O v O c (h Lri (0 of o Q r C @ c o 0 1�����1IIII �II�j'f I ISI O LO N I N M M CO r N LqN O M v O N N V LO CO CO (O LO (D N COCO 0 O «. N O O O O O O M O E O E O E C E E E E E E Y O_U_ N O In Y U .Q LO E 1` Y U a N OJ (DN Y U a C Y U a LO (0 M M a2 O LO N LO r N co O7 M N O co N M U N j r `o M f0 p) CU I N I N co W O O M r OJ V N n O O V' O Q06 d J J O (O00 D N M O r N CO V F r r u M m N M d' M (O CO CO 0) N W V O] N m Eo Q u-� 0 Li t 0) CD 0) M N N (0 V O N CO N co V I M COO N OM O Y 3 a M O Cf)V U) 3 N a M Y a) U as O. 0 a O 3 N o_ fn a 0) 07 O O Y 3 U as D. a N N 3 3 O N a w (n (n CL n O NM Y O_U_ N O In Y U .Q LO t` 1` Y U a N OJ (DN Y U a C Y U a LO (0 M M a2 O LO N LO r N co O7 M N O co N M M j r `o M M t� V J J City Issued Page Number for Reference (Waste Management Proposal): Page 276 of 435 Y 3 a N 3 N a N 3 d a N 3 N o U) 3 N a Y 3 C a a Y a) U as O. 0 a O 3 N o_ fn a N 3 d a N a N 3 N a rn o N 3 N a (n a Y 3 as a a Y 3 U as D. a N N 3 3 O N a w (n (n CL n CD M Y U_ r Y O_U_ N Y .Q M Y U a 7 Y U .Q LO Y U C - (D In Y U U 2 r Y U a N Y U a M Y U a C Y U a LO Y U -0 CO f4 Y (rJ U O r Y Y U U N M U j M M V V City Issued Page Number for Reference (Waste Management Proposal): Page 276 of 435 L L C L C L C L C L C t C L C t C L C L C L C L C L C L C L C L C L C L C L C :5 C j5 L G 0 O O O O O O O O E E E E E E E E E E E E E E E E E E E E E E E a n n a a a a a a a a n n a a a a a n n n n n O O O M M O M r N M 7 h_ r N O M CD O) O M O (O N M O f` r (ID r CD O r r (D c6 ! O (O (V (V M !o M Q) r V N N T V r ' N r (A Cl) M a .S N M N V N N M LO S 04 M 7 LO O ff. -. N (D 00 m II O) r CD It MN_ II M O O) N_ �t f` II r 7 N_ O) O M II (D N_ N (n O (D M O h V O l() O M r 7 N N O f` l(j O) (A O) 00 fO OD tt O) fh W (V f` O) N 00 1` (O (O O) 00 N N N M � (n N V N r OD M X17 r M N LO CL : Q :a2.:; ,. a co CD O Ma N M r (l) (D ' t N N M N M h O N O) (D q M _W N N V V O N U� OD V O)V N M M � M O O 0 O f` 0 N CO O (O Cl) V V N Lo O (O m 0) O O a0 r O) N (h O) N O7 OD (D a Cl) Ih O 00 ' m .�: N Cl) 7 N M e} 'R 'C N M V U� C ,: oit o; 01' ,o M (n N .II..:. r V r� Cl) OD 't Li N 1` (f) co M r CD O N 7 r LO (n O M CD O) (f') (n (O r O) V O Cl) h O OD O r*-: fD N r CD (n co r (O (O 00 O N (O 1` r O) O r r O N ui r C0 V LO co N Cl) a (D r N CO 7 CD r N Cl) M (D r N CL) AD tU AL ' IL ,ll. : AL ..+... .+ In mO O In In V Cl) Cl) W O d' O O u0 CD (n N_ (U W O CD M (n N (!') 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U a N U -a M U ' a �t U 'CL N U 'a (fl n 0 1(01 M U a N O) cr O M CO for N 1� O N O of S a CO N N N N OO W M O V (n (:T) (D N O) CO V Ln r N F N Cl) 7 (D 00 D) V O) M I-- N O II CO N (P N O7 I- V NO) f` V d' M N � cam- (D (O I- (O V CO N 00 (D Lf) M N O M j I M Q) M N 7 M d' m V N M N O a ] C] } o Ln v v I- LO rn n o r v V N D) (D CO N N M Lq CO N CD (D (D 00 o COM a) (D v V N NM O O V' O LO .- (0 - (D CD N L() CO O V CO M O (` i o i a O i 6 h - 1� V V O (0 I I OO00 N CO 7 D) m O M (UL') N O 7 O (O M M (D V D) CO O N (D N Cl) V N CO LO r CD O d O N CD dV It M Mn M2 C M M I N CO N M Y a) a) 3 Y m 3 Y a) N 3 Y N 3 m Y m 3 Y m m 3 Y a) m 3 Y a) N 3 Y a) N 3 Y a) 3 m Y m 3 Y m N 3 Y (1) a) 3 Y N a) 3 Y a) N 3 Y a) 3 a a CL a (n (n a a v a w a a a ;a iv a a a`) a (n a Q) a (n a (D a w a d) a (n a iu °- a (7. `. iv a a a w a a m a a (n a 0- rn a 0- Cl Y U 'CL M Y U 'a V Y U 'C. Ln Y U ' a (O Q � U ct L M ) 'a . 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V Un f0 ,V '- N M 7 M f0 COL City Issued Page Number for Reference (Waste Management Proposal): Page 287 of 435 0 Z W 0 Q Q 1:5m > T > C N L N o m m'm E- c E 4: m y E y L O U 0> @ O N w m m- o m E d m o r _ ° 00 U O_ U) .O U V) O C) O O) U p a) a) C ry C o 0mp O N U N N a) O U O T ca O C U O a N O N= N U p U adv m° rnoo H m a) p o m o` U) 76 r U O O d T � V1 C C O. O O O a (0 w E O 3' 6! o E° c `m c L E o. o U a w C ~ C ° o E 3 ° o a ° >E $ o m E m C -p o N o a° m a1p ° w E t, U mo EUi m~'0' mo N O d d 0 '� d F (n O E U 0 C Z a) N V% i0 U U O U E a) V c..>_ a a) ° Cn m d oQ0 ao� ctF _ Q C G O a7 w p U of m ��L.. a)O ° E ° E� N m r g m Em ° m o o m ° p m p (O -EU y O > C 7 3 o r ° y O U N m O N O o ma �•� C p-aci E Y c E ° N E �- v_l o a� c E 'O U O O O O macY°,�a"-E N V N C a c0 E cn o ai o e3 a O N p c y c E N C (0 U C N O o a) r O O a) a� m Na y N O o c i a) 3 N o Q o d _ } O1 as T a) o Z a 0 C EC C a3 a7 O C O N a) -O d N cL N(0N0 U O V Ole wc N- y 0- U V °0 a) 5:r aaa m to ° o -2 ° E 'C' m C N a) N > [6 N d C a m N N.L. in N'O O a° O U N° U � � Nz, r E ° u C NU O C �' U Y d ._ CL++ LL yS.. 5 N 0) 2 0)4� T �. L L L L L L L L O O O O O O O O O O O O O O E E E E E E E E E E E E E E n ¢ n ¢ ¢ ¢ ¢ ¢ n n n n n n .I iI ,I ,I .I ,I ) i ,I LL - 0 J 11111 1 II'!I0I ❑LO m C 0 d E co L N N 9 U 0) Q a LL `o m J Y O O a) a) Y Y O O a) a) Y Y a) 3 3 3 3 3 3 3 3 3 3 3 a) a) 3 a`) a a a ma `D ° a`) a °a a a `m m `a) a U O- N N N N O. U a N N N (nO. U O. N r- a a a a a a ° a a a a a a C a a ° > > 7 7 7 7 O 7 7 7 7 7 7 O 7 U ° v v v ° (' U o v o o ° ° v a a a a a a n o. a CD a a G a a CYl r- N CO V' r0 CO . N CO V LO CO N O) O) O) City Issued Page Number for Reference (Waste Management Proposal): Page 288 of 435 H H 76 II � N O Q N 6 N � N O Q a a p G } + .I iI ,I ,I .I ,I ) i ,I LL - 0 J 11111 1 II'!I0I ❑LO m C 0 d E co L N N 9 U 0) Q a LL `o m J Y O O a) a) Y Y O O a) a) Y Y a) 3 3 3 3 3 3 3 3 3 3 3 a) a) 3 a`) a a a ma `D ° a`) a °a a a `m m `a) a U O- N N N N O. U a N N N (nO. U O. N r- a a a a a a ° a a a a a a C a a ° > > 7 7 7 7 O 7 7 7 7 7 7 O 7 U ° v v v ° (' U o v o o ° ° v a a a a a a n o. a CD a a G a a CYl r- N CO V' r0 CO . N CO V LO CO N O) O) O) City Issued Page Number for Reference (Waste Management Proposal): Page 288 of 435 01 1 1 1 1 1 [ 101. 1 1 1 1 1 1 PO F I I I I I I UO a, LO 0 0 E E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E E E 0 E 0 E 0 E E 0 E 0 E 0 E 0 E 0 E 0 E 0 E E 0 E (D E �r C14 0 a) CM :3 CL LL :O 0 II It 11 .0 It _j T C) CL C1 CL -i i -i -1 .1 -1 01 1 1 1 1 1 [ 101. 1 1 1 1 1 1 PO F I I I I I I UO City Issued Page Number for Reference (Waste Management Proposal): Page 289 of 435 a, :3 LL :O 0 -0 M .0 _j T O 0- T O Q) '0 4) a) he a) Y O -,e (1) 0) (1) (1) Y ,Z_V 0 0 0 0 N 0 (D 0 0 0 0 0 (D ID 0 a) 4) �n-3 3 3 3 A 3 3 ID CL CL (1) - 0 - 0 - S - 0 ID CL CL CL CL CIL C, S C, -e - 0 1) CL a CL CL -- U) 0) U) CL rL U) (n U) a- a - CL a a- CIL : CL CL CL CL a- a- Cn a- OL (" a CL CL C', CL > a 0) V) a a 7 T 7 7 25 -1. :.:, :,:, 1. 1 1 7 7 L� 7 7 7 _"d _�e - -,e .1 _,4 �e he -1d -Id -,e 0 .0 .0 .0 L) .0 .0 0 .9 S2 -01 :3 .2 CL 0. CL OL C) a- CL a a- .2 CL .2 a V) Ei E, Ei '0 a a a a CL OL O_ Cl) 11 LO CO 1— 04 M It U) CO IQ N M ,t In COL",�j 4 04 CY) V LID CO Lcoj — C14 M City Issued Page Number for Reference (Waste Management Proposal): Page 289 of 435 rn �V) E E E E E E E E E E D N N N N N (D 3 3 0 3 3 3 3 3 3 m U N a`) Q a a a a a a a a Co Q� U) a m a a a Qa - a a a a a a Y Y Y 'Sj Y Y Y Y Y Y i U U U U U U U CL a a ( a a CL a a a d' LO cD q .- a M It M CO L D1 0 0 City Issued Page Number for Reference (Waste Management Proposal): Page 290 of 435 N N a) N N N N N (D 3 3 3 3 3 3 3 3 3 m a`) Q a a a a a a a a a u U) a m a a a a - a a a a a a Y Y Y 'Sj Y Y Y Y Y Y U U U U U U U U U CL a a ( a a CL a a a d' LO cD q .- N M It M CO L D1 City Issued Page Number for Reference (Waste Management Proposal): Page 290 of 435 M F - Z W 2 U g IN rn m o � o mY•�' � E ° c N >7 m � � O N m • N O) yL r m V O N N N f0 � C ° m •U 7 fq C m° O L m �p N U N O C C y C 0 y m U n. o y V O O C U1 7 U 0 0) N C m O y )O F O 1-0) S o m'3 c p E c m c 0 ° m a•- a r- ,2 y° L o o E c ~ o y t a -°o p E 3� 0 c �Eo°.NmE m N m m y o N O N o ° E`5LO a C L 7 N y a L EA Oyi ~ ° o N N y •� N a E N m -.0 •� U y U N 11 V y> to U E y U fn C ma N N y •C O Qa m _ m ZC D d d N C y L 0 O .t.. O C C m U O E N 0 aL+ „L. Y N m C O O c0 m C N . E O) = CO 7 d E '- N N N y O 8 W �� t w y O N m> 7 N 7 0) N 0 U m 0) c a o a � ._ Y E'er c E y t o0iaa n0°_ D N N O O m 0 o) - a E n m c m m d Q d 7 0 0 0 m° y V C m C 0It D .n L N O O C _ O y O a O U "O d y W O m 3 V N N 'o .- Y Oi 44, a ri O o Q o m N o m 3 N �v m Z N m cm 'mO 'Od m O C C� ys N a� N.0 Oaa O)� h+ d a y m o E �° E a g a `0 c. 0 v L o a n y Z o m 3 0 E� 0 0 H a�om° �HEy m d Co C �- D 0. 0 0' m o O U N C E L U C L E m y w y H U G c a y.�.E.Z 11 ..L. ❑ N N w N w T C1 C U) O C E O O r L L L t L L t L L G C C C C C C C C O O O O O O O O O O O O O O E E E E E E E E E E E E E E m m m m m m m m m m m m m 0 a n n n a a a a a a a a n n Y Y Y Y Y Y Y Y Y Y 0) y 0) d Y Y 0) N N 0 Y Y N � �IIIIII�lllllll�l 3 3 3 m n u u o a d m a� a a a a C ' m j N CL c' o 0 a a a a c a Q a a a a c' a a 0) y..: �.( -: Z3 U U U (D U U U U •U U (� U U a a a a a a a IQ' . LJ a a a o a a M V LO c0 .co. - .- N m d' } t L6j, t Y Y Y Y Y Y Y Y Y Y 0) y 0) d Y Y 0) N N 0 Y Y N � �IIIIII�lllllll�l 3 3 3 a d m a� a a a a C ' m j d n. CL c' a ya a a a a c a a a a a a c' a a DIIIIIIDIIIIIIDI U U U (D U U Y Y Y Y Y Y Y Y Y Y 0) y 0) d Y Y 0) N N 0 Y Y N � 3 3 3 3 a d m a� a a a a C ' m j d n. CL c' a ya a a a a c a a a a a a c' a a U U U (D U U U U •U U (� U U a a a a a a a a a a a a o a a M V LO c0 .co. - .- N m d' N w o1 N 0 0 0 0 rn w Ln 0 0 E E 0 E 0 E + 0 0 E E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E 0 E o E C a) n n n a n a a n R) n a a n n n a a a S CO n o 0 U U O U U IT COCOa iG 3 Q d G II O II G II 11 Y LL H II LL H II LL H II LL F- 11 + f0 + IC) + !r + m p C1 G Ci G O O O G - J J G J O J u u a City Issued Page Number for Reference (Waste Management Proposal): Page 292 of 435 + + + + d R) ill S n o 0 0 U O U U iG 3 G II O II G II 11 LL LL LL LL + + + + p G G O J J J J a - N cn a M P � O O (D T. C C G G 6 C O r C Y a) U a) C Y Y a) a) a) a) Y Y a) a) a) a) a) Y a) a) a m m _ d m d m m a) m (D Q) m m m a) a m 3 3 a' = a) 3 3 3 3 m = a) 3 3 3 m 3 `m 3 a 3 3 m 3 3 m 3 O d OL n 0 n a� iu u n a v n a `m � m C a a a a a) (1) a a a a N N N D' (n n N N N N C' a' N N N N U' C' N N N N a L a N N n a a a `r a a a a a Q. a a a a a n - a a a a a a a a a- 7 7 7 7 7 7 7 7 7 7 Y Y Y Y Y Y Q Y Y Y U U U U 7 U U U U U U (� U 'a U 'a U 'a U 'a U 'CL U 'a -0 7 U 'a U 'a U U U 'a U 'a U 'a U U 'a 'a 'CL 'a 'a a U 'a 'a 'a 'a a a q: U CL a L) CO V C!) CD N M V C17 CO F IN M V LO CD LLAJ - N co 7 n ED N M O O O O City Issued Page Number for Reference (Waste Management Proposal): Page 292 of 435 QS r r r r; r r r r o \ /\ \ / a CL\ CL Y) 0. / / ;$! CL / \} \0. �b! il \aa / / = = 9; a = CLCLL C. , < _ .Lai r _ /\ + . § , cu \ /\ \ / a CL\ CL Y) 0. / CL / \} \0. il \aa / / = = 9; a = CLCLL C. , < _ .Lai r _ m � c L m 0 0' m N E O Cm E C r m N 0 N f0 o - C O C fn m� �C 0 t U 0 .N L O w m U N p O C O N m .G ° m 0 N U m Q m U m c U 0 `1 O m _ m N U N .0 a O N 0 OU O O i 6 O o N N m iO to D _ m O L O m 0 O T I O OO- > L .O T m ° � C "O m.� o E c , N C m m a._ a o�° L � o m E ~ o m t 3 o o E ° -0 a> E `o o .N p E m C o m m N m m N N O N ESL m a 2'U m O CU a p Q ° L c r 5 U a~ ° .E E mp m `o m a� N�o -0C 'O @ p m N m o'� an d N E° °Za mami > o C C m > > w OU p E 2i++.0. N m -O O m O N m E o c -pp E f L O m .N E Na O M -c o m v1 m 0> 5 �� ] O N m =i m O G O) U m Efl w O U N C O Q O � N Y p O a m 0'D m O O_ N O d'U C a ° .m o m O E ° m a c L m e �-'� E ° m m m Q O O O w m fJ E O LO !n U m o m E - C U N O m 7'O oC m U C X m� `o m E m c p 0. O p� Tai O ` m3 'a a � LL .c Y c a a) m � N U O N C N O E 3 N O CU ay y 0 ` W N m o E E 3�mE3o.E�Ln ° 0 ° '� E d m o m c Qr y �a O a3oa°c 7 m n O p U E rE m rn f» cTi m 0.2 � C - _ u aZ=EZ'p� <o LL r.. CJ O O T .4 T a Orn - tO O O E E O E L C O O O O L C O O O E C° E E E E E E E a a a n a M U N 75 u O T O 0 a p u 2i G' } + Orn - tO O O E E O E O E O E O E O E O E O E C° �IIIIili�111111011 E M U N i i i n i i i i i 1 7- wI I I I I I I Ia1 I I I I I I IW Y O O N N Y Y N N N N Y Y N d m ill ma o. a a m L� iu o. a a o. Lim Q. a U a W w m m a °- W w w a 0-00 a a a a a a r a a a a a a = a a a p > > 7 7 O 7 > > 7 7 O 7 > 7 iCJ 'a a a d a a 'a a a a d d C] a a a N M d' LO ID (D - N CO V Ln (D CY) r N M City Issued Page Number for Reference (Waste Management Proposal): Page 294 of 435 �IIIIili�111111011 Y O O N N Y Y N N N N Y Y N d m ill ma o. a a m L� iu o. a a o. Lim Q. a U a W w m m a °- W w w a 0-00 a a a a a a r a a a a a a = a a a p > > 7 7 O 7 > > 7 7 O 7 > 7 iCJ 'a a a d a a 'a a a a d d C] a a a N M d' LO ID (D - N CO V Ln (D CY) r N M City Issued Page Number for Reference (Waste Management Proposal): Page 294 of 435 LC r . El: C C C C I I C C C C M r 101 L E 1 r LC r 1 LE L EL C ❑ m O E E O E O E E E O E O E O E O E O E O E O E O E O E E E E E E E E E E E CO d 0 E'A IL : LL 'LL lL is + + + U N O '� �.p l9 � Q d. r r r ii u u n o' ?o C) o ' nr a n;CL a + + + + II n II II I I 11 II I I I I I I n II i i El: I I I I I I E I I I I I 101 1 1 1 1 1 1 Oul rr u u u IL : LL 'LL lL is + + + + O '� �.p a `p O - 0 O'. m O C O l6 N N N Y Y N N N 47 Y U] Y N 61 N N Y Y N N N 3 m a� CL n � a m a a a a R r a� a a a a CIL s a r!i a a a a @ a U) s a ] a a a a a a UI a a a a a a >T a a a s a a ? a a s a :.3 ' 7 7 7 7 7 7 .�, Y p Y Y Y Y Y Y 'Q 'a U t} U 'n U U U U U �' ., U U U U U U U U U U CL a O. O[ a a a a a to CIL a CL C. CL (1 a a CL a a C) a a a C. '7 In c0 N Cl) V' N N N (h 'a U c0 C4,; r N CO 7 LO CO Un N m 9 0) LO E E E E E E E E 0 n a n a a a a n L� 3 3 3 3 3 U 4 3 a N ,G N a a a a N CO p In a CL a � Q d a o_ CD a a C n. > ? > > ? > O _ U UU H I U U U U U Q Q U a !r� a a a a O G` + i I . I 1 1 , I . I I C G Ql _C C] L� O OJ !r C a II�IIII 110!1111 LO CD City Issued Page Number for Reference (Waste Management Proposal): Page 296 of 435 3 a° -m a° 3 3 3 3 3 3 3 a N ,G N a a a a N In a CL a � a a o_ CD a a C n. > ? > > ? > _ U UU U U U U U Q Q U a a a a a a LO CD City Issued Page Number for Reference (Waste Management Proposal): Page 296 of 435 w F - Z W 2 2 U H H m O Z N r to O C U O j L > O) N U C Y N E mY o @ G G rn -O N o L a o E U O N N O L N OC O y U O U J ID @ CO @ OU N N n m > 00- a -o G O C a Y @ E � L m 'o N OL E a) ao-j~ o N E 0 E— 3 0 O CU L @ U rn F °. m o i- O n `m 0 3E Qo O O O @ a$ L@ T O U 3 o@ m m y m O C -O ID @ L O j@ 2 L N C@ C@ C U j E 0 o° N 3 0 o J-2 E d -2 mmy O U - w O ` N E-C C ,y O@ 0 O O O y E N o0 0 o @ 0 o N C U O O n @ 0 E J a N O J � E o N p U@ m O LY L- °C C U O U� O m O r 0 U @ .� N� O� C L Q O 01 Iq U U U@ O O 'eE o N o< o n Z O C L N a@ O C @ to U p rn N d L@ O v I/1 ° N C _ N y @ U -O to U p O .G U N C tD C N m Y n C @ @ Vl O m o 3.O z o Q U E r O Vl Oa @ @ c m° o a n m O N ° E N R rn m 7 al U p_ c m m m O Z N r City Issued Page Number for Reference (Waste Management Proposal): Page 297 of 435 G rn C 0 @ E � L m U y @ O) n `m mmy ,y tD N O r 7 N � N N � F H ♦- F H H H II II II II II 11 II M [O a N r 7 N N N LO N O 7 G O O O G O O G a " J L p O p CI G ❑ G Q_ + + t + } + + Nr rn m m N r o V' N CO } M V 0T m O N M m m LL LL LL LL LL LL LL E E E E E 71 2 2 2 2 2 U O2 a w2 `n�i a@i ¢� a U U U Ci U + } } } } } } W C N LL QI N N N d Q1 N Q1 O Q1 CO Q1 O O O M O O N G N IN N U U U U U C? U a is �o m ti m 0 0 m 0 0 0 0 0 0 0 J N tL tL tL tL LL tL y O E G U v m i2 o o m O O O M N O L' O M O L N Lo G M O M O OJ J J J J J J J N U U U U U U U � o N N N Cn N N N N u) N u) � N m ) L E L L 0 U U U O U U U O O O -a o` a `o `o `o `o y o `o M mu J U U U U U U C U C U C C O C O C C] C O Q O m O O N O c*� O O @ D U O N 0 City Issued Page Number for Reference (Waste Management Proposal): Page 297 of 435 O co 0 N Ib m N N m O O M O N M O Q) O N 01 O U U U E U N 6 U G O O O O M m m 07 N (n f6 � E r U CO } o 0 0 0 O a O a O a O LL L a a 0 a p ❑ O p ❑ N O p ❑ m O p C cr O p Q1 @ M @ of @ M � U U U u U p O O O N M Q N N N N V O N V N (D M ro O d U U E U N 6 U G N U) rs U (n 'O O N U) o (n U -o O N ( t o U -j o N 16 j E r U (n } o N (n f6 � E r U CO } o N Cn a IE � r U (n o N U) Q a @ ❑ E L U O 0 m � a } U C m O U C O U C (n O p ❑ O p ❑ N O p ❑ m O p C cr O p Q1 @ M @ of @ M �i II N M II u] II (O 7 (0 O r M N f6 f6 (6 D O O ❑ (n ❑ ❑ A Li O] (() M O v rn v rn N N V M � V LL LL LL a a Q z C C C M af6i a@i UIq C U N ❑ N ❑ I� ❑ N W M ¢J CO N ¢] N N 205 N O U O U @ m 0 0 11 u II M II m Co N = M M M lL IL LL + + + O O M { O of f L2 Q M Q V N J J J U U U U U U U N U) rs U (n 'O O N U) o (n U -o O N ( t o U -j o N 16 j E r U (n } o N (n f6 � E r U CO } o N Cn a IE � r U (n o N U) Q a @ ❑ E L U O 0 m � a } U C m O U C O U C (n O p ❑ O p ❑ N O p ❑ m O p C cr O p n In ri ri 16 ri ci �i City Issued Page Number for Reference (Waste Management Proposal): Page 298 of 435 M d 9 0 O N m 0 N NI Cl) n n a ( O U U U U U H ) N N (U _ 0 m 0 m m 0 m a) 4--� -o O '�° O v O L p L W p L - N L pEE U) U) CO U) U U = U C U O U U U U U O N O m O N O O n O v O C M M M NI Cl) n n a ( O N y U F U H City Issued Page Number for Reference (Waste Management Proposal): Page 299 of 435 U ( N N (U ( U U U (U (U N U _ u o W u _ 5 � � E E ° V E OU O U O U U U)U U)U U) U (j U CO U U U U U U o O N O m O N N N ( r r C O (�v O m O City Issued Page Number for Reference (Waste Management Proposal): Page 299 of 435 U U U (U ) U _ u o W u _ 5 � ° v ° O L O L O L U(j U (j U CO U ° U O (�v O m O City Issued Page Number for Reference (Waste Management Proposal): Page 299 of 435 U CO 0 U L 7 r U U U U U U Cn � N N E E E (n U U U -O -O -D -O y0 -p O -❑ m � N y0 y0 @ C C a � a NE N E N U CO 0 U L 7 r U U U U U U U (n fn fn (n (0 U) m -O -O -D -O y0 -p O -❑ m � N y0 y0 @ @ @ O N N NE N E N E N E N EU U U U U U U U Q (n O U Cn O U (n U (n U U) U U) (n . U `o `o `o `o o _ a a O O } M } D M N N (D (p @ @ N @ @ r @ r @ (D @ N o M O o °' o a) °i o v O o LO o m o v v a v v v <r a N u n u u u u u CO m (00 V m V D) N N M o O 75 N o G ❑ ❑ O O O + + + + + + + r N N (D (D (D (D O a0 (o (O a0 of N O N N a0 O co M M 7 O M O M C O M C O M C C G C O C G o O O ❑ ❑ Ul N Ql Ql QJ ¢1 O O _N O O O O O U U U U U U U �o T. m m �a m 0 0 o O o 0 o F F F F H H H u eD u <Y u M u M Li u M Li u Co u N M N M M M Cl? V N (o (D fD (O (D Ql Q1 61 d N Ql Ql LL LL LL LL IL LL LL D O M M M M N V M N N N N N O N N N N N N M M (D N (o N (D N (D N 9 n n n 9 J s❑ J J J J J J U U U U U U U (n fn fn (n (0 U) CO -O -O -D -O y0 -p O -❑ m � N y0 y0 @ @ @ O N N NE N E N E N E N EU U U U U U U U Q (n O U Cn O U (n U (n U U) U U) (n . U `o `o `o `o o _ a a a } y } D ❑ } U C U C U C p ❑ p ❑ p ❑ p C O M O v O (D O O N O M O v O v v a v v v <r a City Issued Page Number for Reference (Waste Management Proposal): Page 300 of 435 N O N M O O N U U m d ) O N O m G D7 CO 0 j O N G = - N O L G U) U) o v ro u'i c v )ri v in M C O C O v v Y a a E E r U) N V V O 0 N M 7 d m d r V m C v v co o v ro u'i c v )ri v in M �c � a r II of v ri rn m II N r v a m p M M M (O G_ N U) 3 0 - m ❑ O o C m O m m m LL m LL � a v a (D m QQ -6 a) o v m f4 + o + N N W In lU N M M r O N M LL LL N O O � c = T O r c U � a a N U L N U N LL N LL LJ U-- `a� O LLPJ a U U a M C M O c G 0 a m J m a+ 61 (D O O o d) 7 7 u7 + + r r r IU a N N N c O CO r r r - a O N O N O N O N O U u m m S1 J J O O II 7 d d M r V m C a v co o v ro u'i c v )ri v in M �c � a r r co of v ri rn m � U) II N U) 3 0 I .Q O o C m m LL m m LL m LL � a v a (D m LL -6 a) o v m f4 N o (6 @ N o lU O + O Ll + N O O = T O r r IU N N L N U) L N LL N LL LJ O Q O LLPJ a N C M c a m a+ U U + + r r r IU O N N N Y CO r r r - a U U O II O r r (O IU O N II l(1 11] r O q O N W lL LL + + N 7 M M V Q N N 7 1 City Issued Page Number for Reference (Waste Management Proposal): Page 301 of 435 o � a N M N N m co N O � O U � ((n 3LL O T N CO T N Y Y N U) N 3: 3: O O O C .o U) O U) 3 0 .Q O o C m m LL m m LL m LL � a v a (D o LL -6 a) o v f4 N (6 @ N lU O O = T T N N L N U) L N N L N O LJ O L,v O LLPJ N M City Issued Page Number for Reference (Waste Management Proposal): Page 301 of 435 o � a N M N N m co N O � O U � ((n 3LL O T N CO T N Y Y N U) N 3: 3: O a n a n n n n n n n n a n n n N O O O O r N O O Ci M M M M M M M M M 0) M to fa V 0) 0) (0 N O O V p N O O V p N O O It p H N N N N F N N N N N N N N F II II II N N N N N N N N N N N N O O O O O O O O O O O O N N N N N N N N N N N N N N N N O O O O ❑ ❑ ❑ ❑ Li Lj 0 0 0 0 0 0 0 0 0 0 0 0 � m � Ui cri m m cD ai vi co vi ti L- L- LL z � � c ai M � Q1 U U U U O V V M p M d; ++ N M M O N O M M O 61 N M M O N — p p U U U U _ @ M O p rl rr n II M O O (0 M O O UJ M O O U1 I• U) u1 O U7 U) O r U) UJ O U) U2N r U) U2 N r U) U) N N V a UJ d' V C LO v m m M a m m M v m ao M C, r` r- ai `o o r ai `p o of o O m CO .sa o m w o m CO J J J J n n `v `v d n a n a r M cq M N N N N O O O O N N N N aco MI M V 0 ' M O O O � E m r N U1 O O (9, J 2 N N C 7 m co M V ati o m m N d f6 E d 0 N d y U � CL 0E U)O C_ U CO C 0 L 3 d m C V NciV m E o �' o f @d O L) _ T L Y Y O T Q a) N O O d lC0 H N N r City Issued Page Number for Reference (Waste Management Proposal): Page 302 of 435 r m M'w')rn M u Mr 0 V m u7 in M o N N O C_ T R) ti m O ' 0 0_ a) U1 3 0 0 7 (n 3 O 0 cL O fn 3 D N O O O N O of (p r N li l0i a v LOi � � �' 'o v .- a E 0 E 0 E ca C p co U cc C U N .. U >. ami d d T U d `m U T N a) a) p U ar r (D a) r . m m L O 3:3 O o cv � O m ❑ O .ov o 17 _ n n `v `v d n a n a r M cq M N N N N O O O O N N N N aco MI M V 0 ' M O O O � E m r N U1 O O (9, J 2 N N C 7 m co M V ati o m m N d f6 E d 0 N d y U � CL 0E U)O C_ U CO C 0 L 3 d m C V NciV m E o �' o f @d O L) _ T L Y Y O T Q a) N O O d lC0 H N N r City Issued Page Number for Reference (Waste Management Proposal): Page 302 of 435 r m M'w')rn M u Mr o V m u7 in M N � N N O LL C_ T R) ti m O ' o v M N N 7 s r Q T c J N N L o U 3 O C_ T R) ti m O ' o v � } � 2 a C Q T Y Y N N L o O N r M V n I� d' a0 O W O m CO tO V M M W p yO O m m O O N II V N O O I� 30 o O LL M II 7 3 o O LL 0 C N to T @ LV M rl T (p 3 O LL O O N o T 1 @ 3 O LL Omi O CMO CMO N m N M M r N rs u E @ (n ❑ o T o LL a YU1) @ O (O E v @ rn oO T ❑ IL a Y ON LL E v @ Cn oU cOv ❑mT C '� O 3:YNN LN O C N Q1 N O O' a` a` N N 0 0 LD lD ❑ Ln l() n m m ll) r_ m m m o r- r n — N M M CO M M O Q U O U m m 0 II 0 II r m � m (ten li M M N lL + Cl) + Lq Cq CR M N N V M CO r I iz N G J J a n a n d' a0 Cb 1� tO V V `o p r r N � N N N II V N O O O 30 o O LL N N N 7 3 o O LL 0 C N to T @ LV o rl T (p 3 O LL O O N o T 1 @ 3 O LL Omi M J. NN m m m m M T N N O rs u E @ (n ❑ o T o LL a YU1) @ O E v @ rn oO T ❑ IL a Y ON E v @ Cn oU cOv ❑mT C '� O 3:YNN LN O } v Q U m N Q1 N O N a` N N 0 N LD lD N Ln l() n m m ll) o N Go M c2 � U m 0 II r m N M M M N + Cl) Lq Cq CR (D 0 (D 0 M O � N J NOI OO M M I O all N N lMf! of r I� a r°Di �Mn I IMn o M CO N M N O O N N N LO O O O O N N N N n a v LO CD W C� 00 Cb m m m m O O O O col M m rn m m N N li m (0 0 ID N N N MM m V d V V V u7 C V O� O m r D O r N m m O N N N N City Issued Page Number for Reference (Waste Management Proposal): Page 303 of 435 7 V O N N o o `o o (� C T @ M a 30 o O LL _ L m CO T @ 3 o O LL 0 C N to T @ 3 o = IL o rl T (p 3 O LL O N o T 1 @ 3 O LL 0 Y @ rn UM> >'❑�" J. NN NN L O `m u E @ (n ❑ T N N O rs u E @ (n ❑ o T o LL a YU1) @ O E v @ rn oO T ❑ o T Y a Y ON E v @ Cn oU cOv ❑mT o T �YdN '� O 3:YNN LN O } v Q U m N N N N N N LD lD N Ln l() ll) City Issued Page Number for Reference (Waste Management Proposal): Page 303 of 435 7 V O N N M L7 r o n n m O r r <{ N N N CO 7 U M O r r [t W o r V C Fn N (n T a ❑ ya M a LO v n v v LO Y o C m a U U7 F .o O LL o 72 tri ri of m F u un CD u m n v o m o th m co m N o 0 N N N V 0 o LL 0 Q ❑ U ❑ n n n n o M n n n +- v Lia o U m w a N M M n N m LL D LL to N N N m a J U 0 a- U U U G to m n G LL O O M a`i co V of 7 M V u7 0 'a ra m q O G 0 J . c rn 7 V Y ti U c v c a G U No No (q Cq O M M M 7 9 N J J 0 7 U M O r r [t U o C Fn N (n T a ❑ 3 - N N 0 N N 3:O C T m m ❑ u o iy 3 O C m a U U7 U) T o ❑ .o O LL o 72 tri ri of m CD O 0 O m n � n N o 0 N N N V LL Q m U n n n n o M n n n +- v o U o II ii uni � D to N N N m a J o � � LO M N N N O I ol �:l O O N c� O n COD Oni M N N O r O City Issued Page Number for Reference (Waste Management Proposal): Page 304 of 435 NM M U o U U (n o T 0 E o E 10 ; U) _T T Y N >N U U U o C Fn N (n T a ❑ 3 - N N 0 N N 3:O C T m m ❑ o 0 o iy 3 O C m a U U7 U) T o ❑ .o O LL o 72 O - I.i O C_ m -o m (D CD O O City Issued Page Number for Reference (Waste Management Proposal): Page 304 of 435 NM M U o U U (n o T 0 E o E 10 ; U) _T T Y N >N - - - - a n n N - - n N - - n O - - n O - - n r - - n N - - n O - - a n O - - a n r - - n N - - n O - - n O - - n r - - a N - - n O - - n O - - n r - - n N - - n N - - a N LL] r U? �- M M M � M M M r M M M � M M M (O (O (O M O m V O) M (O m V O) Oi (O m V O) M (O [6 V' M M (D f0 0 a O 0 O F N N N N N N N N F. N N N N N N N N r r r 11 N N N N II N N N N II N N N N II N N N N 11 to a0 M N O O O O O O O O o O o O O O O O N (O (O (O M f0 N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N p Q O O ❑ 10 G G G ❑ � ❑ + + + + (O lO tO N O O O O O O O O O O O O O O O O (O T U IL m CL LL LL LL Dl Q L G CC c N c N U C C r d O U o IL r, •j O- N L � ❑ 0 ❑ 06 v U a d Li X_ a N 10 - M M V - � M M d' `a. M M 7 - M M 2 G L v r a a - ro r o o a vi ri o ao M r o v of of r o rn w CO (O-� M r r N r UO Lq O r LxJ u7 O r (O UO O r Lq to O Ln to r lI] !n r r Llj N r l(1 N r N (p (2 N N C } + + + fh E + a C U V N N M 7 N N M Ci V N M o� M <`i d' N a0 M 10 V o] N M C M N N M O (O N _ = O O r N r W O) u O O r o� r N m = - O O r O r O O) O �' O O r O r CO 01 cm C O .2 O O r .-- r r N J � O V C d V (D N X O m 9 O U 0 Z U 0 U 0 U o U o O o 3 0 N 3 O .� 0 .3 o C 3 O U) o - (� o - (n a - U) o 10 (n o LL LL LL LL C LL a m u. -O 'o } E 0 'o } E 2 'o } E ? } E } E 0 a 2 a a d 9 (n L Y Y Y T J. J. CL N L U (D d L_ U N U1 L_ U N N L_ U N N L_ O ❑ � O N ❑ O m ❑ O ❑ O (D N ❑ Cl! co (o (D tD N m to r City Issued Page Number for Reference (Waste Management Proposal): Page 305 of 435 n n n c I� m m m O N N N V m m m m m Q1 N a) O O O N M M m Ql O O O m m m m cD m m N t6 D2Q) Q7 m (L m D) M Lb ti N O) Ol m Y6 r V It fG V It N m M M I' -p O) m m ID p O1 m m M N N H M N N N 't F m m m m f- m m m m II II II II II 1� m N I` M m m m O N N N N N N N N M 1� m m O 1- M M r m O O O O O O O O O O M N N N m M M M m m m m O N N N N N N N N p p C O O ❑ ❑ G ❑ ❑ ED M N N [t N M 01 01 01 C V m m m m m m m m m N 0) 1- I� [t M N N m Ql Q V m N N N N N N N N O V N N m M O O o M m m o M M M M M M M M L T 13 U LL LL m LL LL L Ln N N U 10 Q O O O O a d d Iz a 9 L L Q L Q Q ❑ ❑ ❑ m p rn rn m p m m rn r` o m M I M I m o r� o � LO O - m m m O �0 1� m m 1- Q1 m — Q) CO m m — M N N m — O m m 1� — a) m m to O) m m M o. p N U N M U N N N N U N N N M U p II !t II 11 II m m O) V 7 m O + + ++ + 7 N N 7 N M M m 1� m m O O) M m m m m N N N m O O d' 10 M —^10 LOD m N LO N N N L[j N N m N N N N J J N J M J N N N N J d N f/J C T m M a E U) Q p o LL 2 T N C .�� a N O L m ? U N (n a m n(>❑�` 3 o LL TNN o ._ a NN L_N O m } U _m N @ a m ('❑n 3 ° !Di ? T NN O ._ a O N o �' -o a } m :p (n .3 ° 4 � T o ._ a _p O O—' o � Q' � a m 0 3 ° o � 2 T c ._ a N w OO p d' a Q Of (V m N m N m N m N cD N m City Issued Page Number for Reference (Waste Management Proposal): Page 306 of 435 N N N NN o O O o N N N N N N N N N N N rn n n co N M M O L N N c0 N N N N N N In r N N u) N vnim � o m 01 6 n N N N M a V V M 7 O O O O d N 01T (O LO N N W N N N N I? MN m I I W 0) <O c0 N M M O (D M M (O N N N (O O O O O O F M O co II Ol M M M ¢] O (D n cO (O (O N O N m T O O O O C_ U � II rn m m m II 01 M 0 Q P <O cn (q O .o E U m m v1 1n O LO M LO L6 m a a c2 n t 01 Lq u7 o M r r m U � a1 o N L U @ N U U M C1 O G O H O O D CL o I I U IIIII+�IIIII n � IIII+�� M O) C M N M o O W J 0) I I N o a M m o LL C 0 O U C O O O O E- 10 M M N U m co M co M O) co n O J I? MN m I I W 0) <O c0 O 7 (D M M N _ (O N N N V O N M O co m O O CO 7 n M m O N T O >_= T O C_ II rn m m m II 01 M M n P <O cn (q m .o E U m m v1 1n O LO M LO L6 m N M N M N n t U � jO N L U @ N O U M C1 O v O O D ❑ U IIIII+�IIIII n n IIII+�� n O W r 0) I I N r M I? MN m I I W 0) <O c0 O 7 (D M M N u7 01 M CO D M O O n V O O L J CO M City Issued Page Number for Reference (Waste Management Proposal): Page 307 of 435 In 0 (n 0 U T O >_= T O C_ - a m 0 v P m `° ti a .o E U m r y E m I`a > U)72 U � N N L U @ N N L U M C1 O v O D U � n n n City Issued Page Number for Reference (Waste Management Proposal): Page 307 of 435 n n N n n '7 n If] n 41 n O n V to n n Q1 n n O V M O 4') r N N N I@ ICI I- c0 N c( O to f` M M I -o @ � m N N N y N O M N N (`a E LLIJ II04 7 IN N N N 7 N ol N NN H d' 'r V 't V M O O O II N N N N II N N N N W. M M c0 O O O O O O O O OJ In In O N N N N N N N N N N N N o ❑ ❑ Li N Ln to r Cl! N to r 7 r M co to(O O co co (o O O] cO O N N M M N M N - M N M O N O r N M p G di N O O L) L] T v C. G ♦- H I� (D ICI II M m O II M m m cD I� V m IN Ili O N V V In N V aLo N d v LL LL c0 V O 01 Co M m M ¢] .— M - co N o M r N N to r N N lli lT r N N to N N N M N Ln N I1') N M G lL J !r J n n In n rn a v n In n o] n n rn v N IP Iq to N ICI 4') r c0 of N N [6 a0 N c0 N O m U) EL N .3 O ll 0 CI G CE @ � 0 G �- @ 0 E 2 a to N E 1 2 Lv 'o (`a E LLIJ II04 IN N N N N N N N M N M M N N Lq N (D (D N N O m d V V 7 O O N N N N M co 1D r— Ll M N NJ c`r'1 M I I N I(V o ` oo 3 (n O ti 0 O Oa) o Cn N .3 O LL. o O m U) EL N .3 O ll 0 CI G CE @ .3 LOi 0 G �- @ 0 E 2 a to N E 1 2 Lv 'o (`a E LLIJ ? 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O c + + Y Y '• of of O N c� O a! — 0 O !f of 11 y_y ! i o N Ul E m + + O 5 ; g LJ i ^m U � U o yy o O � ILLL II 'o 'O LL Fn O g v Y E � a !n E ;16 9 fn T iD U' , m m L i0 V: ^m m n a U o yy o O � ILLL II 'o 'O LL Fn O O v Y E � .o !n E ;16 9 fn T iD U' , m m L i0 V: m m ^m a n n a U O yy o O CD II II O n LL Fn O 2 N a m o O !n E ;16 � a C '10 i -m - .0 m i0 m m O c + + Y Y '• C O N c� O a! — 0 O ❑ of y_y m o :n m CO c st6 t g LJ i U' J f { o _ Q1 Q1 O C ^m O U O yy o O CD LL Fn O O a m o O !n E � a C V !n T m m m c Y Y '• c� O m. 0 O of m City Issued Page Number for Reference (Waste Management Proposal): Page 311 of 435 Q a� m U o o O CD LL Fn a m o m, E � a C V !n T m m City Issued Page Number for Re%mnm(Wm@ Management Proposal): Page 312 of 435 \ ƒ \ 0 \ E 2 \ / � City Issued Page Number for Re%mnm(Wm@ Management Proposal): Page 312 of 435 \ ƒ E 0 \ 2 \ / } * } 2 } ) 7 ) ) ) ) 2 \ _ ■ m { \ § f «j / 2 a ± ) ) 3 & - 2 { \Ll ■ ) e A// 3 a 3/ f \ \ ) \ City Issued Page Number for Re%mnm(Wm@ Management Proposal): Page 312 of 435 \ E 0 \ } \ / } * } 2 } \ � \ ■ ) m { \ § f «j / 2 a ± ) ) City Issued Page Number for Re%mnm(Wm@ Management Proposal): Page 312 of 435 \ E 0 (D ! / } * } 2 } / ■ ) m { \ § f «j / 2 a ± ) ) 3 & $ § e A// 3 a 3/ f City Issued Page Number for Re%mnm(Wm@ Management Proposal): Page 312 of 435 � O H II F I O M I O U a a� m LL Li a a a� n� a`� v U] C Sl C LU W O O 07 CO r + LL O O CL' O tai i� _J L City Issued Page Number for Reference (Waste Management Proposal): Page 313 of 435 U U ` O Q ` U) 3 O O U) 3 O O O � W LL O CL' ITO tai N o T N Il N Lcc_ O ❑ O v ❑ O N N m m City Issued Page Number for Reference (Waste Management Proposal): Page 313 of 435 a N O 03 N L C � 0 N N N o p L E E O NO �` -r- F") E o Eo m o. 3 N C L U U o O n O O N U U U O O � O O U -O ._ w a O rn @ a o m p N U O 0 a C 2 OLa L CO OU L 0 .2m F L O a 0 mE o w m o p N 3 0 0 o y 0 00 o E o p o E a m 0ID e C N O _Z L_ a OU y O Q C C 0 U - "O N L O U 3 N F- a Z� E o 2 o E U p O- N a m _ a) rn L p - O O C O U U o Q m o m L O C C O N U L O Lv C C O 3 r o mo E n a U O O —=D, -E ? N N m O C U O U O y O O O a a p U 7 U Ip YE aO o a p `�EN U a) Q C LO a d 10, C t� U d C L C E o @ p U O E c � � _ O C N C O U U _ C L C @ U C (O N O N .C,CD C a T o E o a N o N Q U N G L (Oj O` C N L 6 O C U a) L O -O O N O E U 3 m C O n L y > r a) w tui a, a m o y 0 E O - C ~ N O am) _T d .N LL w G w U) CDN CO `I 0) rl Cn C U 0 CL 0 0 0 0 0 0 0 o `m n n n n `w n a `m n `m n n a a a OJ o O O m N N t` Nm M N V r CO N , m MC CO I� CA r u) O r r r r r r N N M - J M M F- V CO l0 _ N N N M N N N co V co O V O un M Cfl 10 II LL 0 O O O O O O O O O o `J o O m cMD N 07 (OD COO O N M (O M O L - t� N NLP) 7 G LL CO `I 0) rl Cn C U 0 CL _ (v _ _ O O O C C C C O O O O m ° 0 C G C C _0 O U O O U7 O C "O O C CO C C O C_ M (U C d C C a a a -a (U L (U (U O O L N L L U U Ul O N (NO C fN6 N O O O O a a C CDC C C C O O O O O O M M m m -2 'm m m m 0� 0� U v U U U -O @ -O -2 "O -O O O O } } } } } } } } } } } } m o) m :� U > > > > U U U U U U U U U U U bLD CD 0 0i O 0) r r N co -t (O N MM O CD oN V O O O N o D O O 0 O O O N NN N N N N N N N N N N N N N City Issued Page Number for Reference (Waste Management Proposal): Page 314 of 435 T N 0 LL a� s o OJ o u7 O O N N N t` Nm M N V 9 n m - J M M V CO l0 _ N N N M N N N co V co O V O un M Cfl 10 LL 0 E + o `J V O m cMD N 07 (OD COO O N M (O M O L - t� N NLP) a� J L _ (v _ _ O O O C C C C O O O O m ° 0 C G C C _0 O U O O U7 O C "O O C CO C C O C_ M (U C d C C a a a -a (U L (U (U O O L N L L U U Ul O N (NO C fN6 N O O O O a a C CDC C C C O O O O O O M M m m -2 'm m m m 0� 0� U v U U U -O @ -O -2 "O -O O O O } } } } } } } } } } } } m o) m :� U > > > > U U U U U U U U U U U bLD CD 0 0i O 0) r r N co -t (O N MM O CD oN V O O O N o D O O 0 O O O N NN N N N N N N N N N N N N N City Issued Page Number for Reference (Waste Management Proposal): Page 314 of 435 T N 0 LL a� s o N N U U U U V U U U U n n n a a n n a a VO' M (00 N Lq � W N N N N V V NV' V 1!) (O H 11 00 Cl (O O) O) O) m O OD a) V O) N M M M M CA G O O N co 00 00 M 0. E G O U CL N : G - N , L.2i LJ O (D N h h h h M O O LQ17 7 r M N N co (`m') M M m a ?C 7 G' U i : 0] G 0 F- :3 0 4 In _M N M M M _M _ O) a O N O ID In to (O O 1` O Q : m=. J 0 0) 47 G O � C ; O, r. :U. Q) (O N O '7 '7 V 7 N O p O) V m O O O O (D N .0 N NN N Cl) N N O .: fQ i(6 :J 'm 'm 'm 'm m 'm w m <0 c 0 o o o o 0 0 0 0 > > > > 5 u u u u u u u u u n a n n a a 0 n m a d a m n m a m a m a m a m n m a m n m n m n m m a a L N c 0 U! U U a (0 o (MD r-� cq ON O� ((O U(n M co cncn r r C'4 N N N N N N N N N II M _ N M M 11 CY) 'ch O O M O O O N M fOD N lL O O O O O O O O O 'm h M N O) 00 I() M r N.: O) O N O) (D V O f0 O I � N LMn I N(h N N N U U U U V U U U U n n n a a n n a a VO' M (00 N Lq � W N N N N V V NV' V 1!) (O H 11 00 Cl (O O) O) O) m O OD a) V O) N M M M M CA G O O N co 00 00 M 0. E G O U CL N : G - N , L.2i LJ O (D N h h h h M O O LQ17 7 r M N N co (`m') M M m a ?C 7 G' U i : 0] G 0 F- :3 0 4 In _M N M M M _M _ O) a O N O ID In to (O O 1` O Q : m=. J 0 0) 47 G O � C ; O, r. :U. Q) (O N O '7 '7 V 7 N O p O) V m O O O O (D N .0 N NN N Cl) N N O .: fQ i(6 :J N C N O O m a <0 c a C � y co m a a c c m ao N C 1] Q .a N N r r r M N N N M a L N c 0 U! U U a (0 o }7 <0 m m 0) 0) F U(n M co cncn r r C'4 N N N N N N N N N II M _ N M M 'ch O O M lL h M N O) 00 I() M r O) O N O) (D V O f0 O I � N LMn I N(h N J: d O 76 o o N F a N w CO) C C m fn C m C Co CH W N q5 N m m a m m l0 a a a J m C m m r CL m n 0 (n N 0 O O O f6 L N t L O O V coo E Ed m m m m m W �° w U a m -2 a 2 2 C ccccu } a a a a a a O O O } } } 7 W U U U U U U m U (n U U U U CD i0 (�7 ((DD — - N M V O N M V N -It m m d U a m O t Y E C O = N N U U U U V U U U U n n n a a n n a a VO' M (00 N Lq � W N N N N V V NV' V 1!) (O H 11 00 Cl (O O) O) O) m O OD a) V O) N M M M M CA G O O N co 00 00 M 0. E G O U CL N : G - N , L.2i LJ O (D N h h h h M O O LQ17 7 r M N N co (`m') M M m a ?C 7 G' U i : 0] G 0 F- :3 0 4 In _M N M M M _M _ O) a O N O ID In to (O O 1` O Q : m=. J 0 0) 47 G O � C ; O, r. :U. Q) (O N O '7 '7 V 7 N O p O) V m O O O O (D N .0 N NN N Cl) N N O .: fQ i(6 :J N N C C O O U '00 C C m m (0 fn m m a a C C m m C C h y O O L L U) m m m m m } } } } U U U U N M co N N N N N N N N 0 rn LO d O E Lo L LO U (D m 0) Q IL N C N O O m a <0 c a C � y co m a a c c m m C C 1] Q .a N U) 0 O <0 m L L N c U U a (0 o }7 <0 m m 0) 0) 0) U(n M co cncn r r C'4 N N N N N N N N N N N C C O O U '00 C C m m (0 fn m m a a C C m m C C h y O O L L U) m m m m m } } } } U U U U N M co N N N N N N N N 0 rn LO d O E Lo L LO U (D m 0) Q IL a n o - O Q) Q1 0) 0) (0 L) 00 00 OD 00 7 'IT -1 LO t` N N N N L) O O O O O) O7 N N N N of N N N N I: (O M M CO M M Cl) M � u) � L) Ln u) L) L) L) L) L) L) v u7 L) .+ C � C 0 t C 0 0 0 0 0 o a n n a n n n a a n a !B O H I I N O T L o � (n LI' + F1 F1 i i 1 .1 m N N O d a 0 0 0 cc co a a a c O c m m ++ N in y w U) Q m m A 'o c V CO m U) O a o LL i O O d co w O O V L L m m o 0 0 0 E E d I m CO m m K � it ry U U } } } } W > > > > U U U U U U R N co V' (O N V ON d' •Q Q o co Y Ec o N M co co M M co M co co N I N N N N N N N N N N d' N City Issued Page Number for Reference (Waste Management Proposal): Page 316 of 435 pm � CC o + E n L � U N v o Q d (6 H O LL C v (Gn L t�� N ❑ .n C J —111 + ui G a � m o i II CO M CO CO CO M J L L L) L) L) L) .e CO n') CO co M M E O � + T w u U cu - LL 0 @ w+ s J O LEJ Q. 4 E C O O n U m Z c ++ m u QO MN i U a c V c U) o c .a c_ 1 O O LL a u L < o OO V 1 •� L a O O o 0 o E E. y c iY 0 0 0 o O o ro U U m m m U U U a p } } } } } } W O O 0 } U U 0) 0) 0) U U U U U u O O O OV O 't •U M (D m d Co Y E c o a ti o a N N N N N N N N N N N N M N CO N CO N CO C N (` M a 0 0 0 cc co a a a c O c m m ++ N in y w U) Q m m A 'o c V CO m U) O a o LL i O O d co w O O V L L m m o 0 0 0 E E d I m CO m m K � it ry U U } } } } W > > > > U U U U U U R N co V' (O N V ON d' •Q Q o co Y Ec o N M co co M M co M co co N I N N N N N N N N N N d' N City Issued Page Number for Reference (Waste Management Proposal): Page 316 of 435 m N N O d c O a a O n MO C d r U (0 M N pm � CC o d O E n L � U N Q d (6 H O I C v (Gn L t�� N ❑ .n C J —111 + m N N O d c O a a O n MO C d r U (0 M N O O O o o O o > > > > > > a a n n n a a a a n a n a it it it i i it �) iI it it i it i L n N 0 U 00 U 0 0 U — > 6 — > n C a n a n n C U C C a a O(a O O a C a) to 0 N N N N .o II : 0) 00 OD Cl) a) n a3 a) V a' N -o N (n M t- N N N N W 'D a) a) E C C C o a (a C_ Ia la N C C C .. i. o N d L ":. i. a N N_ a n n r-� m O O O O 0 0 0 o M Q) W a L O) N LO LO V LO V U� V O O L (n L L U cu o I. a � m 5 (�a m 0 o � 0 o n E E 2 m -2 m m m w w of w 0 0 a°, m) . !iLj '. 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N N_ r-� m O O O O N o M Q) W V (O LO LO LO V LO V U� V 0 .. 0 U cu o I. o F- m) . !iLj '. -p V fD 00 M Q) Q) a) O) co I; o 0 co 0 (D 0 (D 0 (D 0 ij ' fN LL i C,' 0.:` E: i C) C:. :':....:: !a) O N O rl- h t- r o f M N N O O O O U i cm of o 0 o 0 o m (O r°)) coM m 0 J o 0 0 q c c c �° �° �0 �° m m m '2 72 u cu r > > > U U U U U U U o o O O M V co — N M ct U) N (Ln N (n N (Ln N (n N n LO N N 0 rn ,LO C � N EN L U a) (a p ¢a 0 z cw G U Q Q N (0 L U N m N d d Cn d t O C6 N U (a T a) CL m o i p 0 0 C a `p_ C 0 U (o IL 0 00 O ._ O X n a vs c 0 N 0 U N a) E O O LO x n O In co I x n O LO Cl) I ? n O LO 'T I E n O O V E n O O d' E n O O LO E n O LO co E n O Ln co E `m a O LO d' E m n O O 7 E v n O O d' C: 0 E c a O M t n O O V I c m n O LO N I U n O O N I U a O M N I c a n O O M I c a n O L17 V I o E a V M I r clot n O O M r v n O O M I c a n O O C N r 00 LO U [V N Q d U (a T a) CL m o i p 0 0 C a `p_ C 0 U LL IL 0 00 O ._ O X ca E x `o w w C C N N N N E m < c 0 N 0 U N a) E O O rn IL 9) a .0 (L m ) O C C LL O U O U U d 0 Z Z 0 Cn In U) C C C p C < O 0 O 0 U U w U U i U "p -0 O -0 O 0c U Uo Up U0 U C0 L Y Y y In rn m m' m' m u T W T (a 2 2 C@ O a) -p E N w0 E -( a .s 275 p' � 75 U CD � U 0 (p CD N N N CD N N N C j a E 0 U CU a T `(D CL (a T a) CL m 0 (D CC O C a `p_ C 0 U 5 0 00 O N n a) X x w O X ca E x `o w w C C N N N N E W C N N c 0 N 0 U N a) E O O O U IL 9) a d T (L m ) i C "O C (a 1 � 7 N C O i U U ) N � o co ) _c Cn co i c LU j E E U J N N C Lo LOO r w LO O 04 � I C U U CL G O Cn U) C U o _ _ - rn C > 0) C O C C O O J E O L (a L) C X U N N 0.1 8 w w L L I lU N C rte - a) m to E ac c c E m m C U -2 'U .1I l6 jC C co a) ro CL a) m c .2 K /u E E j mcuuOf a c lu o o U w M U m U U [ CEo m coo (0 (o CD (o d N N N N N N N C City Issued Page Number for Reference (Waste Management Proposal): Page 318 of 435 j � C U iE j > T �0 E a Z N -p E E E U 0 a a a ] Y Y Y U U U i a CL CL ) X X X _ w W w > > 3 J N N N aa a a a a n a a a n n 0 0 0 0 0 0 0 0 0 0 o - 0 0q 0 0 0 0 0 0 0 0 r, Iri o o uj r` m o ui Iri M o M r` LO r` r, 10 , M (h i i C L D ' d N cc CL 1 U � � O O O � CL N E o ! O L U � 1 0 3 c O y i o O E (x0 CO Cf 04 04 f 7 7 i f o0) a a o c o E E E E rn b9) d3l fHI 0 cc 0f w N d d ) U 7 City Issued Page Number for Reference (Waste Management Proposal): Page 320 of 435 .o a) H C CD ITS .N a) (a a) N O CL 0 0 w 0 a) o w'- 7 ca 7 O N Q E L w N m w o t C E j ` N O N N Q O a � w O - m a c w m a m y C CO O _ w 'O j a) d r- 0 W 7 a7 U F - w U w N O) p c T O ) Ol 0 ) COl O ) Zn OO OUOT w OU O w ' C O C O mN E ap aUj CO`o ) M ip 0 O .N CL o o C C C CC Q E 0000 0 UU 0 mNw OO O °N �3 w D .D -2 N w- 7 w w w w w w N N w U a as aaa - o����acx'n O a0L U aaaw a) °) n w EA N N G y N N N a C O P O p 0 0 0 w w O O O Z)o o O E a U U o c> v w vi '0 N L O m O N Ol O) CP O O O O O N° C a w p C C E- CL O L °- m uNi ° w LOn m m 2 a) w w N O w C 7 w w w N C a a a a U w 0 .� U U U w w w y O> L m O O O U N 0 0 -E5 a E y m aaa .E U o U N II II II II II II O O O 'O "O 'O 'D 'O Mn 0 O0o OO OO O0O� i U _U U U U U Orn fA Lfl En (a EH L9 fA K3 H} EF> b% naa"°L'0 II II II II > > 7 > 7 > j U U U U U UO C C C to CIIIIIIIIIIIIIIII N N N N N N r II O C C C C C C C C a a a a a a - 0 0 0 0 0 0 0 0 7 0 d d Ln fn w W rn Ln a p a a a .p n' w w w w w w w w n D 1] .D .n ER L fA C% L% La U3 a a a a a a a a N 1 O O ® I N 0 a 14 M C N M {C 11 C0QNQN4NOOOe.0 e 1 Qrb 4M 1 - OO n I 6 w N a w > OO 5 -ZaU 1. CN OCON °C O J, niF u u u u 3 2 O_ 0 a) U co w y C N )0NE mEd.0 EVO -w OaO'WU C2 '2 U U U 'OO O lL -LLO E@ a) a a a a a m ESD L CO B U LL C C O N N �-' +0. O O N >. -0 C N a) J Ln a o o n a) w u., >, m E _a 0 0 0 U O) o p U O O N y N O) N a a) , a C d C¢ O T rn [Y U u a) O C x_ O I E m O O 2 U w Ln N U 'w _ 7 Ow a)-'0" W a s c m o o a' m E n aci m° v 0 86 c o o U m p) O o p- a ° LL LL U Ywww `wN N C Il C7a O 0 1~0m8 O N w i DN Tpp U w N N ID C a ao o w a) a) a m > TtY 7Ln .�� C 3LL',D 00 'c N J N~ w U 7 a a O) U a O O U G C N C CD m a w In U O> U m w v m w UO N O C T O UL T U i E w N CL w I vi ° O j C N U O a =p N 0 � m U O p N w N IL City Issued Page Number for Reference (Waste Management Proposal): Page 321 of 435 a)(D C1 a C E C 'E a N N O O Lp CO O C C C C C C C M M j O O O O O O U U C6 m c m m m g 0) m m m `a) En m m E - a`) a) aaa aaa o vi m a U) .a N E LL fA N p 0 W > w U Q m O O O) O O O ° > O O � C) N O V LO V d' LO 'V' 7 3 N .N to to m 0 0 0 C) 0 L 0 L 0 L O O O O a) w w N N V) N w w w a a a 0 0 0 a s a U U U (fl (O h N V N N r t0 O O C) O O O O 11 II II II II II 666 6616 Vi a) a7 LO a7 (0 (0 a3 a) U U U U U U U U 6S E9 fA cq U3. eq M M M 11 II II II > > > > U U U U > > >> U U U U 7 C c C C 11 11 it O N N 11 11 .L O O O C C C a Cl a a a a a a =o N 0 0 0 N N N N vi Lri Lri ui vi vi Lri rri p aaa a a 0 w 0 U% fA (I H3 UY a a a tm0 oeo O® e emo m d m O N r M N r N M O O O EO O M a NI 1 .0 O O O O M CO A M 0 d R Lot 6v wv In 47 in W Y! yY 'O N w N N y w O) C Y N O L4 w> R M LO m m r r r Y r m m m mw Y r r r Y o o C p -n p O UO m Ca N U u U U U U U U u U a tt--w o a a m U w 0. ° 7 7 7 7 7 7 7 7 7 7 p p -p cTi E p w O) w EO U (.) U U U U U U U U ,O ` O O O w N w m a-0 a s L m LL -0Ew Lc Ua c- am � awC EdN n.CEL V; acC aN x O�0m0 0CLC7 EE Ooudo a 1 C3: 'w m D`° o E E -0i O o c0 Eto cw O UUO)�a) m yU O CC - M O E m wE w w c a)mmm.>1a 00>-Y7 ''�L 7 Cap U U O aa U NNE 76 'aaW vo2NC m a o 0oOCO a n W p a w° o `p o o LL m N U w .y w U O U `n U E ) OU N OC N O � U LL w w E , m aci o E o o > p U m a a O O N U O O Z N U U -' E m o N m H O C E a) E_ o ~ a U O U City Issued Page Number for Reference (Waste Management Proposal): Page 321 of 435 O O O O ba EA «J II II II C C C O O O N 0 U O N - N U O U ami N O JLn UN O C co r Y coo Y U) N O 7 7 Om L C O Q 3 m 3 D a d O O O O O co c c a d 613 e> va 'O c 0 0 0 0 0 -O O m 0 0 0 O O O O M O O O r p O U U 7 cG O N a M = a a 'O d q O O O O O O O O _ O O O O O O O O O O O @ N- N N r r N N N r r r HQ E= 0 N M o O n o D V 0 cn r lt) L" l0 M 0 lf1 cn I- l0 M N O O O CO, d X_ O 'O d A 0 N M o O n o M M M M N� N COo 0 0 U U 0 7 O N a m N CO t('1 �" N to 4) I� N (0 0 M M M M N, N M( O O r O 0 o � O O LL O 4] O O l0 l0 lf7 CO N O M l0 LO N LO O N M M M M O r r N I- O O O O O d O ` � @ of(O O d N l0 t0 l0 CO OD N N V (D N N T O O O O M M M M O O r rn� m U a) M N O V LO O O O N"4'J"lO O O M M M M O O 66N NCON (U N O O O O O O O O O O O O O O C C C C -O -O 'O -2 U U (0 (0 U U cd co U U co (0 U (O m'a 'm CO> i r} E E E E E E ` -a U U U U UUna U N } } i 7 7 7 7 -2 -0 -P "O -OO "O N U U U 00 L U O O U U O O}}}}}}} (0 f0 (0 (V 7 U U U U r N i M V U U U -L, U U U C L L .L L L N c N M V c W m c c d I 7 U U 7 7 0 U 7 7 0 0 7 U O U � N (6 � C C N l0 C C (0 (0 M d. O O C O N M O V 0 0 0 0 E E E E " N N N N C C C C C E E E E a d \ a a \ \ 'D c c ~ � � ~� `m 0 m m E E m E E m ca E E m E Cl Cl Cl CL a a a a a a a E E E E a�mmm City Issued Page Number for Reference (Waste Management Proposal): Page 322 of 435 PROPOSAL FORM 26 PROPOSED TELEPHONE, VOICEMAIL AND ANSWERING SYSTEM Describe the proposed telephone answering and voicemail system to respond to calls from City of Tustin customers. Include information on the following features: Type of system (Brand name of system, software, etc.) Physical location(s) of Customer Service Representatives that will answer calls (e.g. location of actual office(s) or call center(s)) Call and voicemail system features including: number of incoming lines, estimated number of calls per weekday and estimated peak number of calls and projected peak times, number of Customer Service Representatives, voicemail "path" a typical customer would be directed through including selections customer is required to make at each prompt, is caller able to push a key and be connected to a live customer service representative at any time (or at all times) in the voicemail process?; what is the average estimated "hold" time for customers; is there a maximum hold time and if so what occurs when that is reached? List other features the proposer feels are important and/or beneficial to callers using this system. Proposer's experience (in locations and numbers of years) with the proposed system. Any other information on the proposed system or system options. This Form Will Become Attachment V to the Contract City Issued Page Number for Reference (Waste Management Proposal): Page 323 of 435 A State -of -the -Art Customer Service Center Good customer service begins with good listening, and that is what we strive to provide with our highly trained customer service representatives. The City of Tustin customer calls will be answered by customer service representatives at our regional customer service center located in Commerce, California. Our customer service center, operated on the PST time zone, is open 7 a.m. - 5 p.m., Monday -Friday, and 8 a.m. - 12 p.m. Saturdays. The center is closed on Thanksgiving Day, Christmas Day, and New Year's Day. Waste Management's customer service center has friendly, skilled representatives trained in superior customer service handling. Our CSRs are empowered to resolve customer issues on the first call. We use surveys and feedback to continuously improve our operations. Calls are monitored weekly and one-on-one feedback sessions are conducted between CSRs and supervisors. Customer contacts, including requests for service, change of status, change of service, status -of service, complaints and compliments, -are -tracked through" -a -ticket system. Each - ticket is created in an open status and requires closure upon completion of requested action and/or resolution. Local management and their teams are responsible for providing requested service and/or issue resolution and to monitor the status of all tickets to ensure timely service completion. • If an issue requires immediate attention and/or escalation, an email is also sent to the attention of the operations management team. • If a repeat issue occurs within two months, a ticket is also opened to alert the operations management team that a recurring problem exists. Waste Management has developed a quality control program that includes performance standards for ticket creation, closure, tracking, andservice recovery. Local management is responsible and accountable for these performance standards. City Issued Page Number for Reference (Waste Management Proposal): Page 324 of 435 In the event of an outage at our regional customer service center, Waste Management maintains other customer service centers throughout the United States that can support the City of Tustin's calls if needed. Our technology infrastructure allows calls to be rerouted among Waste Management call centers in other regions in the event of an emergency (e.g., power outage, natural disaster, etc.), creating system redundancy. The customer service representatives have access to our Knowledge Management Tool, "Green Pages, "and can assist the City of Tustin'scustomers at all times with community -specific information. Online customer service 24/7 Our customers are on the go, yet usually "connected" in some way, courtesy of today's technology. We are with them too, offering 24/7 alternatives, with information a click Mao",, Website We provide a highlyeffective and easy to use City of Tustin -specific website, that allows customers to easily manage their accounts online. The site includes an assortment of 24/7 self-service features. Through wm.com, customer can: • Request changes to existing service or add new services Access collection calendars, notifications, recycling information, holiday schedules, and estimated time of pickup • Manage billing (e.g., balances, statements, payments) Interact with a customer experience agent via live chat or email • Learn about local promotions and events such as a spring cleanup event Live (Digital) Chat A team of customer service professionals is dedicated to this service channel. Chat sessions are initiated through our website, in real time, 8am - 5pm, Monday through Friday. City Issued Page Number for Reference (Waste Management Proposal): Page 325 of 435 Mobile App Waste Management's mobile app is available for Apple and Android phones. Our mobile app provides quick links to information people need including: what recyclable material is accepted, how to recycle, what is my scheduled pick up day, and other details. It allows the customer to see in real time when their carts were serviced, to pay their bill, and to request an additional pick up. Waste Management's online offerings provide customers 24/7 access. Please note Waste Management's mobile app functionality varies based on contractual billing arrangements and some billing functions do not apply if a City bills their residents and businesses direct. .nr-ial MPriia As social media continues to increase its presence in our everyday lives, Waste Management is committed to providing the highest level of service through these channels. Our local Facebook page serves as an outlet for Waste Management to keep customers informed about services, the company, events and activities, and ways they can improve their environmental footprint. Visit (and "Like") us at: h ttps: / / www. fac-�ook. com/ asteManagemen t. "After Hours" by Phone Introduced in November 2016, our customer service number now features an Interactive Voice Response (IVR) system. Through IVR customers can find out basic account information and make account payments through an automated system during non -business hours. Please refer to the nextpage for further information regarding our local call center. City Issued Page Number for Reference (Waste Management Proposal): Page 326 of 435 Type of system: Genesys Interaction Workspace (Genesys Telecommunications Laboratories) Incoming Lines: 170 incoming lines Calls per day on Average: 6,800 (Residential and Commercial combined) Peak hours/calls: Between 7:30-8:30a, 10a-1:30pm, 3:30-5p (350 call per hour) Number of Representatives: 146 Number of prompts before reaching a "live" agent: 3 depending on service type. Average Speed of Answer: <30 seconds during non -peak hours 60 seconds or higher during peak hours Maximum Hold time: None Experience with Genesys: approximately 5yrs Other services through Genesys: Customers can make payments, check status of service, schedule some services. (without an agent) City Issued Page Number for Reference (Waste Management Proposal): Page 328 of 435 APPENDIX II: 2017 SOLID WASTE PERMIT- WASTE MANAGEMENT CORE FACILITY This page left intuitionally blank This proposal is printed on 100% recycled paper 134 City Issued Page Number for Reference (Waste Management Proposal): Page 329 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 330 of 435 rMARK A. REFOWITZ health DIRECTOR RICHARD SANCHEZ ASSISTANT DIRECTOR CARE AGENCY 111b STEVE THRONSON DEPUTY AGENCY DIRECTOR REGULATORY/MEDICAL SERVICES LIZA FRIAS, RENS REGULATORY/ MEDICAL HEALTH SERVICES DIRECTOR ENVIRONMENTAL HEALTH ENVIRONMENTAL HEALTH 1241 E DYER ROAD. SUITE 120 SANTA ANA, CA 92705 TELEPHONE (714) 433-5000 FAX. (714) 754-1732 E-MAIL ehealth(Mochca com March 30, 2017 Joe Barco District Manager Waste Management of Orange 2050 North Glassell Street Orange, CA 92865 Subject: Modified Solid Waste Facility Permit for Waste Management of Orange, SWIS No. 30 - AB -0363, Orange Dear Mr. Barco, On March 24, 2017 the Department of Resources Recycling and Recovery (CalRecycle) concurred in issuing a modified Solid Waste Facility Permit (SWFP) for Waste Management of Orange that was prepared by the Orange County Solid Waste Local Enforcement Agency. Enclosed is the modified SWFP. If you have any questions, please contact me at (714) 433-6270 or Jim Strozier at (714) 433-6273. Sincerely, ' Kathryn Cross, P.G., RENS Supervising Hazardous Materials Specialist Solid Waste Local Enforcement Agency Environmental Health Enclosure cc w/enclosure: CalRecycle/LEA Portal Cindy Li, RWQCB-Santa Ana Region Javna Morgan, Waste Management of Orange City Issued Page Number for Reference (Waste Management Proposal): Page 331 of 435 S®LII) WASTE FACILITY PERMIT 2. Name and Street Address of Facility: Waste Management of Orange 2050 North Glassell Street Orange, CA 92865 5. Specifications: 3. Name and flailing .address of Operator: USA Waste of Ca, Inc, d.b.a./'Waste Management of Orange 2050 North Glassell Street Orange, CA 92865 a. Permitted Operations: ❑ Solid Waste Disposal Site ® Transfer'Processing Facility (iNIRF) Q Composting Facility (Green Material) b. Permitted (lours of Operation c. Permitted'*Iaximum Tonnage d. Key Design Parameters: Permitted Area (in acres) Dcsign Capacity (ipd) 1. Facitin Number. 30 -AB -0363 4. Name and Mailing Address ofOatincr: Hambarian Properties Inc. 10401 Carmel Drive Villa Park, Ca 92861 ❑ Transformation Facility ❑ Other: General Public Disposal Activities 7:00 a.m. 6:00 p.m. Monday — Saturday Material Acceptance./Processing.rTmnsfer Operations (24 hrs per day) Monday - Saturday 1,500 Tons per Day Intal Disposal rransferTrocessing 1'ransformation 3 3 See Transfer Processing Report Upon a significant change in design or operation from that described Iterein, this permit is subject to revocation or suspension. The attached permit findings and conditions are iniegrat parts of this permit and supersede the conditions of any previously issued solid waste facility permit. b. approval: Approving Officer Signature Liza Frias. RENS Director. Environmental Health 8. Date Received by CalRecycle: March 7, 2017 11. Permit Review Due Date: ;`larch 30, 2022 9. CalRecycie Concurrence Date (March 24, 2017 7. Enforcement Agency Name and Address: Count} of Orange Health Care Agency Environmental Health Solid Waste Local Enforcement Agency 1241 E. Dyer Road, Suite 130 Santa Ana, CA 92705 10. Permit Issued Date: March 30, 2017 1 IB. Permit Transfer Date: Page I of 4 City Issued Page Number for Reference (Waste Management Proposal): Page 332 of 435 City Issued Page Number for Reference (Waste Management Pmpooa|):Page 333nf435 1, Facilit-, Number: SOLID WASTE FACILITY PERMIT 30 -AB -0363 12. Legal Description of Facility: The transfer station is located at Latitude 33-82155, Longitude -117.8543; Parcel Number 374-681-04 13. Findings: a. This permit is consistent with the Orange County Integrated Waste Management Plan, which was last approved by Cal Recycle on September 16,2003. The location of Waste Management Orange is identified and described in the County of Orange Nondisposal Facility Element, pursuant to Public Resources Code (PRC), Section 50001 (a). b. This permit is consistent with the standards adopted by CalRecycle, pursuant to PRC 44010. c. The design and operation ol� Waste Management Orange is consistent with the State Minimum Standards for Solid Waste Handling and Disposal as determined by the enforcement agency, pursuant to PRC 44009, d. A Negative Declaration was prepared and filed with the State Clearinghouse on January 10, 2005 (SCH# 2005011037) e. A Notice of Determination was prepared and filed with the State Clearinghouse on June 20, 2005 (SCH9 2005011037) 14. Prohibitions: The permittee is prohibited from accepting the following wastes: I lazardous, radioactive, medical, liquid, designated, or other wastes requiring special treatment or handling, except as identified in the Report of Facility Information and approved amendments thereto and as approved by the enforcement agency. 15. The following documents describe and/or restrict (lie operation of this facility: Date Date Transfier'Processing Report and updates February 2017 Conditional use permit (2390-03) May 2005 Negative Declaration (SCH#2005011037) January 2005 City Issued Page Number for Reference (Waste Management Pmpooa|):Page 333nf435 Page 3 of 4 City Issued Page Number for Reference (Waste Management Proposal): Page 334 of 435 1. Facility.Number: SOLID WASTE FACILITY PERMIT 30_AB_03i63 Ib. Self ititonitoring. The owner/operator of Waste Management Orange shall submit the results of all self monitoring programs to the Orange County Solid Waste Local Enforcement Agency by the due dates below. In addition, such records shall also be made available to the LEA during the inspections. Each self-monitoring report shall include- Program Reporting Frequency a. Daily and monthly quantities (in tons) and types of waste received categorized by waste types. Quarterly b. Daily and monthly tonnages of the quantity of residual waste loaded into transfer trailers and hauled for disposal. Quarterly c. Results of the prohibited waste screening/load checking program (quantities and types) and the disposition of these wastes. Quarterly d. A summary of the Log of Special Unusual Occurrences (S U O) documenting, but not limited to, accidents, employee injuries, fires, explosions, receipt or rejection of prohibited wastes, Quarterly hazardous waste incidents, unscheduled shutdowns, vandalisms, etc. and the operator's actions in response to the complaint, e. Logs of all verbal and copies of all written complaints (pertaining, to LEA-regulated parameters and state minimum standards) regarding, activities at Waste Ivianagement Orange Quarterly and the operator's actions in response. f. All regulatory notices (e.g., Notice to Comply, Notice of Violation, Notice & Order, Cease Desist Order, Clean-up & .Abatement Order) received by Waste 1%4anagement Orange and the Quarterly operator's actions in response. The self-monitoring report shall be submitted in accordance with the following schedule: Reporting Period Report Due January through March flay I April through June August 1 July through September November 1 October throuuh December February I Page 3 of 4 City Issued Page Number for Reference (Waste Management Proposal): Page 334 of 435 1. FacilitN Number! SOLID WASTE FACILITY PERMIT 30 -AB -0363 17, Orange County Solid Waste Local Enforcement Agency Conditions: a. 'I *he operator shall comply with all state minimum standards tbr receiving. processing. storage. and transfer o f solid %\astc as specified in Chapter 3, D it inion 7, Title 14 of the CalIforitia Code of Regulations (CCR) lbr transfer, processing act it itics. b. Any change that would cause the design or operation orthe fincility not to conform to the terms and conditions of this permit is prohibited. Such a change may be considered a significant change, requiring submission of an amended Report of Facility Information, and application far permit revision, to the U!A. at least 180 days in adtance of the change. c. As outlined in Section 16. the operator shall maintain at the facility a daily log of special: unusual occurrences (S;U 0). The log shall include. but not be limited to: public nuisance complaints pertaining to LEA -regulated parameters and state minimum standards (e.g., noise, dust, offshe migration of litter, etc.), fires, explosions, receipt or rejection of prohibited wastes, incidents of personal injury, vandulisms, accidents andior property damage, Each log entry shall tv accompanied by a summary of the wsponsesicorrectNe actions taken by the operator to mitigate any negative impnets of each occurrence. Days without incidents of SfU 0 shall he noted with an appropriate negative entry for such days such as "No S/U 0 today." Tbc logs shall be readily accessible to the LEA upon request. d. Exceeding the maximum permitted daily tonnnge is considered a violation orthe terms and conditions of the Solid Waste Facility Permit. 'I -he operator shall notify the LCA by phone or email as soon as the maximum permitted daily tonnage has been exceeded, The operator shall pr(3% ide the LEA in %vriting within 48 hours the reasons for the exceedance and the MUSUMS and procedures to prevent a recurrence. el Additional information concerning the desigivoperation of this facility shall be furnished to the LFA within 10 business dins upon request. f. All loads entering Waste Management Orange shall undergo load checking in a manner meeting the approval of the LEA- At least one load checker shall be onsite to verify that each load does not contain prohibited waste. If a prohibited waste such as medical waste, biosolids, liquid waste, etc. is received, the waste shall not be processed at the facility but shall be transferred for disposal or processed at another waste processing facility, If a prohibited waste such as hazardous waste is inadvertently received, the prohibited waste shall be removed from processing for temporary storage in the hazardous waste storage area. The storage and reporting of all hazardous waste shall be in accordance with all applicable laws and regulations, g. At all times, there shall be litter control personnel and/or other adequate measures to preclude litter ffum blott Ing and accumulating off-sitc. All litter shall be properly disposed in refuse receptacles and transported offiitc. h. The tarping/untarping of roll off bins, transfer trailers, and refuse trucks owned, operated. or contracted by Waste Management Orange shall be conducted within the facility boundary of Waste lklanagement Orange. I. All residual solid waste destined for disposal or sent to another waste processing facility shall be removed offsite within 48 hours fbilot%ing receipt (72 hour removal time is allowed if the incoming load is recci%4d prior to a hohda%). Solid waste which has been determined to have economical value and can be returned to the market for reek cling and reuse (such as California Redemption Value (CRV) rccyelablcs, paper. cardboard, wood, dirt, concrete, etc,) are not subject to the iS hour removal time provided that they have been separated from am, unprocessed waste pile. At no time shall the storage ofrecyclables create a nuisance or violule the transfer processing state minimum standards as determined by the LEA. j. This permit is subject to review by the EA and may be temporarily suspended or revoked at any time by the EA Ibr sufficient cause. in accordance with Division 30 ofthe Public Resource Code, 11art 4. Chapter 4. Article 2, Section 44305 et seq, and associated regulations, City Issued Page Number for Reference (Waste Management Proposal): Page 335 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 336 of 435 APPENDIX III: LACSD INTERIM AGREEMENT- WASTE LYA 1 �1_ CUIL11 This page is left intentionally blank This proposal is printed on 100% recycled paper 135 City Issued Page Number for Reference (Waste Management Proposal): Page 337 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 338 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION This Interim Agreement for Delivery and Acceptance of Food Waste Slurry ("Slurry") at Joint Water Pollution Control Plant Liquid Waste Disposal Station ("Interim Agreement"), is entered into this Q 4 th day of "Sckj1.bA 2018 ("Effective Date") by and between USA WASTE OF CALIFORNIA, INC., a Del ware corporation ("WM") and County Sanitation District No. 2 of Los Angeles County, a county sanitation district organized and existing pursuant to the provisions of the County Sanitation District Act, Health and Safety Code section 4700 et seq. ("District"). WM and the District are collectively referred to in this Interim Agreement as the "Parties" and may be referred to individually as a "Party." WM is involved in food waste recycling including pre-processing food waste into Slurry that is suitable for disposal into the inlet works of a waste water treatment plant. The District owns and operates the Joint Water Pollution Control Plant ("JWPCP"), located at 24501 South Figueroa Street, Carson, CA 90745, and currently has capacity at the plant that would allow the District to accept Slurry at the Liquid Waste Disposal Station ("LWDS"), which flows directly into the plant inlet works. WM intends to engage certain hauling services ("Haulers"), either contracted or directly owned by WM, to haul the Slurry from WM's food waste pre-processing facility and to deliver, pump and dispose of the Slurry at the JWPCP LWDS. The Parties desire to deliver and receive Slurry for a period of time ("Contract Period") as defined in Section 1 of this Interim Agreement. During the Contract Period, WM would deliver, and the District would accept quantities of Slurry for disposal into the LWDS at the JWPCP in accordance with the terms and conditions set forth in this Interim Agreement. The District's purpose for accepting Slurry is to provide a means to recycle and divert organic waste by accepting the material for processing at the JWPCP. The Parties therefore agree as follows: 1. CONTRACT PERIOD. WM Slurry deliveries to the LWDS shall commence on a date ("Commencement Date") no later than three (3) months after the Effective Date and shall continue through December 31, 2019 ("Contract Period") unless terminated by the Parties in accordance with Section 14 of this Interim Agreement. Any Slurry deliveries by WM to JWPCP after December 31, 2019 would be subject to terms and conditions of a separate future agreement between WM and the District. 2. FOOD WASTE MINIMUM STANDARDS. All Slurry delivered to the JWPCP LWDS shall be in compliance with the District's Minimum Standards for Food Waste ("Minimum Standards"), attached hereto as Exhibit "A". The District may update the Minimum Standards from time to time during the Contract Period, as determined by the District, and shall provide WM the updated Minimum Standards for WM's review as soon as practicable. The District reserves the right to cease acceptance of Slurry deliveries if the Slurry is not in conformance with the Minimum Standards or if the Slurry is found by the District, in its reasonable discretion, to have a material adverse effect on the District's ability to operate the plant treatment processes in any way. However, in the case of the Slurry meeting the Minimum Standards, and it has a material impact on JWPCP operations, the District will use reasonable business efforts to accept as much Slurry as it can without causing material adverse effects on plant operations. Sanitation Districts of Los Angeles County/WM Page 1 DOC # 4382396 City Issued Page Number for Reference (Waste Management Proposal): Page 339 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION 3. AVOIDANCE OF INHIBITORY MATERIALS. The JWPCP can only accept Slurry that is composed solely of organic food waste and does not contain any hazardous contaminants, excessive inert materials, or other harmful materials. WM's Slurry shall meet the Minimum Standards, WM will not knowingly cause or permit Slurry to be delivered to the LWDS that does not meet the Minimum Standards. WM agrees to work with its customers and Haulers, as set forth in Exhibit "A", so that customers do not provide and Haulers do not deliver waste that contains hazardous contaminants, excessive inert materials, or other harmful materials.. 4. SLURRY TESTING. WM Slurry delivered to the LWDS shall be tested for pH, electrical conductivity, total solids ("TS"), and volatile solids ("VS") in accordance with sampling frequencies, test procedures and test data submittals as provided in the Minimum Standards. The District may also test the Slurry from time to time, at its sole expense, to confirm that the Slurry meets all requirements of the Minimum Standards. If the Slurry is found by the District, in its reasonable discretion, to have a material adverse effect on the District's ability to operate the plant treatment processes, or if it does not meet the Minimum Standards, the District shall immediately notify WM to stop all Slurry deliveries until there is reasonable evidence that the condition of the Slurry has been corrected to acceptable conditions as determined by the District. The above testing is subject to change upon written modification of the Minimum Standards by the District as it deems necessary from time to time. 5. SLURRY QUANTITIES. WM shall deliver Slurry in quantities mutually agreed by the Parties in writing and the District shall accept the Slurry at the LWDS. By 12:00 p.m. PST on Wednesday of each week WM shall develop and submit to the District via email an estimated schedule of projected deliveries to the LWDS for the following week. By 12:00 p.m. PST on Friday of each week the District shall review WM's proposed schedule and shall notify WM via email whether its proposed schedule is acceptable or needs to be modified based on operational -considerations -at JWPCP. Notwithstanding the foregoing, the maximum amount of Slurry that the District will accept from WM during any week is 1,200 tons. 6. DELIVERIES. WM, utilizing its Haulers, shall deliver Slurry by tanker trucks. WM will only use equipment and Haulers permitted by the District to deliver Slurry to the JWPCP LWDS, as pre - approved by the District. WM shall ensure that they and its Haulers comply in all material respects with all written safety rules and regulations of the JWPCP LWDS pertaining to operation of vehicles and conduct of persons on the JWPCP premises as provided to WM prior to the Commencement Date. The tanker trucks must be reasonably clean, odor free, and free from hazardous contamination. The tanker trucks will include all offloading equipment (e.g., pumps and hoses with appropriate fittings for coupling to the LWDS unloading facilities). WM must inspect or cause its Haulers to inspect all connecting piping and valves on the tanker trucks before delivery and insure that they are in proper operating condition upon delivery. Tanker trucks must meet International Code Council standards and must arrive at the JWPCP equipped with unloading connections in good working condition, including relief devices to protect against excessive air pressure during unloading and unreasonable emission of odors. Pump discharge pressure shall not exceed 7 psig. Tanker trucks must be able to unload while situated on a ten percent (10%) grade. Hauler's truck drivers must provide wheel chocks and verify that the wheel chocks are in place for unloading. Sanitation Districts of Los Angeles County/WM Page 2 DOC # 4382396 City Issued Page Number for Reference (Waste Management Proposal): Page 340 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION Deliveries shall be made Monday through Saturday, 6:00 AM to 6:00 PM. The LWDS is closed Sunday and major holidays (New Year's Day, Memorial Day, independence Day, Labor Day, Thanksgiving Day, and Christmas Day). WM shall deliver the Slurry to the LWDS located at the JWPCP on the east side of Figueroa Street at the following address: County Sanitation Districts of Los Angeles County Joint Water Pollution Control Plant (JWPCP) 24501 South Figueroa Street Carson, CA 90745 Access to the facility is restricted. Pre -registration of vehicles, names and license numbers of drivers and any passengers are required. If there is insufficient capacity in the JWPCP's treatment facilities to accept WM deliveries, or if the District cannot accept a scheduled delivery for any other reason other than the Slurry not meeting Minimum Standards, the District shall notify WM at least twenty-four (24) hours before WM is scheduled for a delivery. 7. DELIVERY DOCUMENTATION. Each Slurry tanker truck load delivered to JWPCP shall be accompanied by a Food Waste Slurry Manifest form ("Manifest") to document the delivery, Blank Manifests shall be provided by the District to the approved Company in bound booklets. WM shall be responsible for distributing the booklets to its registered Haulers. Standard operating procedures and onsite training shall be provided to the Hauler prior to delivering the first load. If the tanker and Slurry load has been weighed by the Hauler prior to arriving at the LWDS and the weight of the load is entered on the Manifest, the Hauler's driver shall provide a weight ticket showing the gross weight (tanker & Slurry), tare weight (empty tanker), and net weight (Slurry) to verify the amount of Slurry in the tanker. The weight ticket shall be provided to the District together with the Manifest. If no weight ticket is provided then the recorded amount of Slurry for the load will default to the full capacity of the tanker and WM will be billed for the load based on the full capacity of the tank. An alternative method to verify the quantity of Slurry of the load delivered may be proposed by WM and can be used in lieu of a weight ticket upon approval by the District. 8. TITLE. Title to the Slurry shall pass from WM (or its Haulers) to the District when pumped into the LWDS at the JWPCP ("Acceptance"). 9. PROCESSING RATE. The District agrees to receive and WM agrees to pay a fee for all Slurry that meets the Minimum Standards and is offloaded at the LWDS to cover the costs associated with receiving and processing the Slurry. The processing rate (or fee) for WM's Slurry delivered to the LWDS shall be as shown in Table 1. Table 1. WM's Processing Fee for Slurry Deliveries to JWPCP Quantity Calendar Year 2018 Calendar Year 2019 $/ton -Slurry delivered $/ton -slurry delivered Any amount $17 $20 Sanitation Districts of Los Angeles County/WM Page 3 DOC # 4382396 City Issued Page Number for Reference (Waste Management Proposal): Page 341 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION If necessary, the tons of Slurry delivered may be converted to gallons based on the following formula: Gallons of Slurry = number of tons Slurry x 2,000 lbs / 8.34 lbs/gallon /specific gravity of Slurry (1.04 or as determined by District's analyses). Both Parties acknowledge that the District delivers source separated food waste (SSO) to WM's CORe facility in Orange, California, and that the District pays WM a tipping fee to accept the SSO. The tipping fee for District's SSO delivered to the WM's CORe facility shall be as shown in Table 2. Table 2. District's Tipping Fee for SSO Delivered to WM's Orange CORe Facility Quantity $/ton-SSO delivered' Note Up to 350 tons per month $35 Valid through 4/30/2018 Greater than 350 tons per month $75 Valid through 4/30/2018 Any amount $75 Valid 5/1/2018 to 12/31/2018 1 As an example, if the District delivers 800 tons in a given month prior to 5/1/2018, the Tipping Fee for the first 350 tons will be $35 and $75 for the remaining 450 tons. If the District delivers 800 tons in a given month from 5/1/2018 to 12/31/2018, the Tipping Fee for all 800 tons will be $75. 10. PAYMENT. The District shall send an invoice to WM on a monthly basis with the total amount due and payable to the District based on the total amount of monthly Slurry delivered, accepted and off-loaded. The District shall provide delivery information with each invoice, including the date and amount of each delivery. Payment terms are net 30 days. 11._ FORCE MAIEURE. The performance of this Interim Agreement may be discontinued or temporarily suspended in the event of force majeure, provided notice thereof is given to the other Party as soon as practicable but no later than 5 business days after the start of the event causing the delay. For purposes of this Interim Agreement, "force majeure" means actual or threatened acts, omissions, conditions, events, or circumstances that are beyond the reasonable control of a Party, including strikes, lockouts, or other labor disturbances. All such conditions preventing performance shall be remedied as soon as possible, except that the settlement of strikes shall be at the discretion of the Party so affected. A Party shall not be deemed to be in breach and will not be liable for failure to perform under this Interim Agreement if the Party's performance is prevented or delayed by force majeure, provided that WM reserves the right to terminate this Interim Agreement should such delays, in WM's sole judgment adversely affect WM, time being of the essence to this Interim Agreement. 12, INDEMNITY. Each Party shall indemnify, save harmless, and defend the other Party, its successors and assigns, officers, directors, agents and employees("the Indemnified Parties"), from and against any and all third party liabilities, claims, actions, demands, losses, damages, penalties, forfeitures, suits, and the costs and expenses incident thereto (including costs of defense, settlement, and reasonable attorneys' fees) (collectively, "Claims"), which the Indemnified Parties may incur, become responsible for, or pay out to the extent as a result of the other Party's (the "Indemnifying Party") negligent acts or omissions arising out of or relating to this Interim Agreement, breach of this Interim Agreement, violation of any law, or infringement of any intellectual property, trademark or patent by the Indemnifying Party arising out of or relating to this Interim Agreement. However, the Indemnifying Party's obligations in this Section shall not apply to Claims to the extent caused by an Sanitation Districts of Los Angeles County/WM Page 4 DOC # 4382396 City Issued Page Number for Reference (Waste Management Proposal): Page 342 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION Indemnified Party's negligence, willful misconduct, breach of this Interim Agreement, or violation of any law, 13. INSURANCE. WM shall obtain and keep in force a policy of Commercial General Liability insurance for personal and bodily injury, and death, and property damage based upon or arising out of the delivery of the Slurry. The policy will include the District as an additional insured to the extent of the liabilities assumed by WM under this Interim Agreement. This insurance must provide policy limits of three million dollars ($3,000,000) per occurrence and in the aggregate. WM shall furnish the District a certificate of insurance prior to commencing deliveries of Slurry. WM shall maintain the specified insurance limits throughout the term of this Interim Agreement. WM shall also provide and maintain automobile liability coverage in an amount of three million dollars ($3,000,000) per occurrence and worker's compensation coverage for all employees of while present at the JWPCP and shall provide certificates of insurance indicating that coverage. 14, RIGHT TO TERMINATE. In the event of any material failure or refusal of a Party to comply with any obligation or duty imposed under this Interim Agreement, the Parties shall meet and confer in good faith in an effort to agree on a resolution and cure of the breach. If the Parties are unable to agree on the informal resolution or cure of the breach within ten (10) business days, the Party not in breach will have the right to terminate this Interim Agreement if: a. Following the ten (10) day meeting period above, the non -breaching Party gives written notice to breaching Party specifying that a particular breach or breaches exist that will, unless corrected, constitute a material breach of this Interim Agreement on the part of that Party; and b, The Party in breach fails to correct the breach or fails to take reasonable steps to correct the breach within thirty (30) days from the date of the notice given by the non -breaching Party. Either Party shall have the right to terminate this Interim Agreement for any reason, without cause, by providing the other Party with a ninety (90) day written notice. Neither party will be liable to the other for consequential, incidental or punitive damages arising out of the performance of this Interim Agreement. 15. CONFLICT OF INTEREST. The District warrants that it has not given nor received any commissions, payments, gifts, kickbacks, lavish or extensive entertainment or other things of value in connection with this Interim Agreement and acknowledges that the giving or receiving of any such payments, gifts, entertainment, or other things of value is strictly in violation of WM's corporate policy and may result in the cancellation of this and all future contracts. The District shall notify WM's security department of any such solicitation by any of WM's employees or agents. 16. GOVERNING LAW AND DISPUTES. The laws of the State of California shall govern the validity, performance and enforcement of this Interim Agreement. Should either Party institute a legal suit or action for the interpretation of this Interim Agreement or the enforcement of any obligation contained herein, the venue of such action shall be in Los Angeles County, California. The prevailing Party in any such legal action shall be entitled to recover all reasonable attorney fees and litigation expenses in addition to any other relief granted. The Parties further agree that before any such Sanitation Districts of Los Angeles County/WM Page 5 DOC # 4382396 INTERIM AGREEMENT FOR DELIVERYAND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION litigation is filed, a good faith effort shall be made to resolve any such disputes by authorized officers or representatives of the Parties on a without prejudice basis. 17. LOGOS. Each Party represents and warrants that it will not use logos or images of the other Party or the other Party's affiliated, related, or parent entities without the written consent of the other Party. 18. AMENDMENT. This Interim Agreement may be amended from time to time only by an instrument in writing signed by the Parties to this Interim Agreement. 19. WAIVER. A failure of either Party to insist upon or enforce any term or provision or to exercise any right, option, or remedy of this Interim Agreement, or to require at any time, performance of any provision hereof shall not be construed as a waiver of any such term or provision. 20. NOTICES. All notices hereunder shall be deemed given if delivered in writing personally or sent by certified mail, electronic transmission, or telephone facsimile to WM or to the District at the address set forth in this Interim Agreement. Any notice given by certified mail shall be deemed given at the time such notice is deposited in the U.S. mail. For purposes of this section, the addresses are as follows: If to the District: Grace Robinson Hyde Chief Engineer and General Manager County Sanitation Districts of Los Angeles County 1955 Workman Mil Road Whittier, CA 90601 Attn: Mark McDannel If to WM: USA Waste of California Attn: President, Southern California Area 9081 Tujunga Avenue Sun Valley, CA 91352 21. ENTIRE AGREEMENT. This Interim Agreement constitutes the entire understanding between the Parties, and cancels and supersedes all prior negotiations, understandings and agreements, oral or written. 22. COUNTERPARTS. This Interim Agreement may be executed in counterparts and/or by the exchange of original, facsimile and/or Portable Document Format (.PDF) signature pages, each of which shall be considered an original, but all of which taken together shall constitute one and the same agreement. 23. ASSIGNMENT. Except as to an affiliate, neither Party shall assign this Interim Agreement without the prior written consent of the other Party. Sanitation Districts of Los Angeles County/WM Page 6 DOC # 4382396 City Issued Page Number for Reference (Waste Management Proposal): Page 344 of 435 INTERIM AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION 24. AUTHORITY OF CHIEF ENGINEER AND GENERAL MANAGER, The District's Chief Engineer and General Manager, or his or her designee, is authorized to take any action that is appropriate to carry out the purposes of this Interim Agreement on behalf of the District. 25. RELATIONSHIP OF THE PARTIES. Nothing contained in this Interim Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the Parties. Neither Party, by virtue of this Interim Agreement, will have any right, power or authority to act or create an obligation, express or implied, on behalf of the other Party. 26. SURVIVAL. The obligations set forth in Paragraphs 12 through 26 shall survive termination of this Interim Agreement. Signature page follows. Sanitation Districts of Los Angeles County/WM Page 7 DOC # 4382396 AGREEMENT FOR DELIVERY AND ACCEPTANCE OF FOOD WASTE SLURRY AT JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION IN WITNESS WHEREOF, the parties have executed this Interim Agreement as of the date first above written. COMPANY: USA WASTE OF CALIFORNIA, INC. By: Name: La Title President - Southern California Area County Sanitation District No. 2 of Los Angeles County By: Chairperson, Board of Directors By: Secretary to Ae Board APPOVED AS TO FORM: LEWIS, BRISBOIS, BISGAARD & SMITH LLP By: --1 District Counsel Sanitation Districts of Los Angeles County/WM Page 8 City Issued Page Number for Reference (Waste Management Proposal): Page 346 of 435 EXHIBIT A MINIMUM STANDARDS FOR FOOD WASTE SLURRY FOR DELIVERY TO JOINT WATER POLLUTION CONTROL PLANT LIQUID WASTE DISPOSAL STATION 1. SCOPE This document sets forth Minimum Standards for Food Waste Slurry (Minimum Standards) that are intended to control the quality of the processed food waste slurry that will be delivered by USA WASTE OF CALIFORNIA INC. (WM) to the Joint Water Pollution Control Plant (JWPCP) Liquid Waste Disposal Station (LWDS). WM will be required to meet the following conditions and requirements. 2. GENERAL REQUIREMENTS Source supplies used for the production of food waste slurry shall be processed into materials that are amenable for primary and secondary treatment, digestion and dewatering of digested solids at the JWPCP. a. Food waste will be obtained from pre -consumer sources to generate the food waste slurry. Post- consumer sources will be minimized to the extent possible. Residential food waste may only be used as a feedstock upon written approval by the Districts. b. WM will obtain food waste via customer agreements that prohibit disposal of food waste containing glass, metals, plastics, wood, fiber products, hazardous materials, and cleaning solvents. Remaining non- food waste contaminants will be removed using the WM's food waste processing facilities and equipment to generate food waste slurry. c. The constituents of the food waste processing shall be reduced in particle size so that the material can be screened through fifteen (15) mm diameter or smaller openings. The Districts reserve the right to inspect and sample any food waste slurry load to confirm that no unreasonable quantity of contaminants, such as those noted in Section 2b of these Minimum Standards, is present. WM processing food waste slurry for delivery to the JWPCP will be required to operate their facility under conditions listed in the California Code of Regulations Title 14, Division 7, Chapter 5.0, Article 3.2, Section 18221,6 and any other federal, state, or local codes or regulations that pertain to the operation of the facility. The Districts will have the right to enter, observe and tour the food waste processing facility on reasonable notice. 3. FOOD WASTE SLURRY QUALITY STANDARDS WM will use reasonable business efforts to comply with the conditions listed in Section 2, and the desired ranges listed below. For food waste slurry analyses showing results outside these ranges and determined to be detrimental to digester performance, the Districts reserve the right to cease food waste slurry deliveries in accordance with terms and conditions as set forth in the Interim Agreement for Delivery and Acceptance of Food Waste Slurry at Joint Water Pollution Control Plant Liquid Waste Disposal Station with WM. 1. pH: 2. Total Solids: 3. Volatile Solids (% of Total Solids): 4. Electrical Conductivity: 5. Volatile Acids (Acetic Acid Equivalents): 6. Total COD: 7. Total BOD: 8. Specific Gravity@25°C: 9. Kinematic Viscosity@25°C: 10. Ammonia as Nitrogen (NH3-N): 11. Total Kjeldahl Nitrogen (TKN): DOC # 4374183 3,0-7.0 8.0-16.0% Greater than 85% Less than 15 miilimho/cm Less than 15,000 mg/L Greater than 150,000 mg/L Greater than 80,000 mg/L 0.95-1.10 Less than 200 cps Less than 600 mg/L Less than 7,500 mg/L 12. Total Carbon: 13. Arsenic: 14. Calcium: 15. Chloride: 16. Chromium: 17. Magnesium: 18. Mercury: 19. Nickel 20. Potassium: 21. Sodium: 22. Total Heavy Metals( Ag, As, 8a, Cd, Co, Cr, Cu, Hg, Mo, Ni, Pb, Sb, Se, Ti Sr, Sn, V, and Zn): 23. Film Plastic> 4 mm (Method TMECC 0306) 24. Glass > 4 mm (Method TMECC 0306) 25. Total Inerts > 4 mm (Film and hard plastics, glass, metals & rocks) (Method TMECC 0306) Greater than 9,000 mg/L Less than 1 mg/L Less than 3,000 mg/L Less than 3,000 mg/L Less than 2 mg/L Less than S00 mg/L Less than 1 mg/L Less than 5 mg/L Less than 3,000 mg/L Less than 3,000 mg/L Less than 50 mg/L Less than 0.40 % by dry weight 1 Less than 0.50 % by dry weight 1 Less than 1.2 % by dry weight 1 1 Acceptable ranges for Items 23, 24 and 25 are based on average results of three (3) randomly selected loads. 4. SAMPLING AND ANALYSIS REQUIREMENTS The sampling of food waste slurry and analytical methods used to meet the requirements of these Minimum Standards must be reviewed and approved by the Districts and shall be done in accordance with the following: a. Prior to the Districts accepting delivery of the first load of food waste slurry, WM shall provide the Districts with two (2) 1 -liter slurry samples that are comprised of material that is representative of WM's feedstock source. The sample will be tested at the Districts' laboratory for compliance with the Quality Standards listed in Section 2 of these Minimum Standards. The Parties acknowledge that they have determined to enter into this Interim Agreement based upon favorable laboratory results of such sample tests reviewed and accepted by both Parties prior to the entry of this Interim Agreement. b. For each load delivered to the JWPCP, WM shall take a sample from the hauler's tanker prior to leaving the food waste slurry processing facility or the driver shall take the sample from the hauler's tanker at the LWDS. The driver shall give the sample, WM Delivery Slip and a completed Food Waste Slurry Manifest slip (Manifest) to the LWDS attendant who will test the sample for pH and electrical conductivity. The LWDS attendant will record the data and label the sample bottle with the sample date and a delivery manifest number, c. The LWDS Attendant will store the sample in a refrigerator for further analysis. The Districts will test the slurry from time to time, at the Districts expense, to confirm that the food waste slurry meets the requirements of the Minimum Standards. d. WM shall be responsible to sample and analyze, at WM's expense, two random slurry loads per week for TS and VS at WM's lab or an outside lab as approved by the Districts. The TS and VS results shall be clearly identified with the corresponding WM Delivery Slip and Manifest numbers and forwarded to the Districts via email within twenty-one (21) calendar days of the slurry delivery date. e. WM must notify the Districts in advance of any material change in composition or source of the feedstock and obtain written approval from the Districts before delivering the revised -formula food waste slurry to the JWPCP. For food waste slurry that has any material change in composition or source of feedstock, WM shall complete the sampling and testing requirements in accordance with Part 4(a) above. REVISED Dec 15, 2017 City Issued Page Number for Reference (Waste Management Proposal): Page 348 of 435 APPENDIX IV: CORE AGREEMENT LETTER- WASTE MANAGEMENT WASTE MANAGEMENT nt Waste Management 1800 S Grand Ave WASTE. MANAGEMENT Santa Ana, CA 927051 To whom it may€oncern; The purpose of this I ester is to provide a commitment for foodwa ste tonnage capacity hetween the City of Tustin andWaste Ma nagementof Orange County.The WM COReEIocatedat2050N_GlassellStreet, Orange, CA wi I i reserve 800 - 900tons per yea r for Source Sepa rtaed Organces ( Food Waste) from the City of Tusti nfor threeyears starting April 2019. Also provided in W M's proposal, please seethe list of existing users, and daily and annualtons for2017atthe WM CORes. W M will reserve the additional permitted capacity at ourfaality to accommodate the tons thatwill come from the City of Tustin. Respectfully, Kevin Mattson Organics Project Development Ma nager kmattso2@wm.corn Cdl 2132150956 Visit our Web Site @ wm.xnisolutions.corn This proposal is printed on 100% recycled paper 136 City Issued Page Number for Reference (Waste Management Proposal): Page 349 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 350 of 435 WASTE MANAGEMENT To whom it may concern; WASTE MANAGEMENT Waste Management 1800 S Grand Ave Santa Ana, CA 92705 The purpose of this letter is to provide a commitment for food waste tonnage capacity between the City of Tustin and Waste Management of Orange County. The WM CORe° located at 2050N. GIasselI Street, Orange, CA wi I I reserve 800 -900 tons per year for Source Separtaed Organces (Food Waste) from the City of Tustin for three years starting Apri l 2019. AI so provided in W M's proposal, please seethe I i st of existing users, and daily and annual tons for 2017 at the W M CORe°. W M will reserve the additional permitted capacity at ourfa cility to accommodate the tons that wi I I come from the City of Tustin. Respectfully, Kevin Mattson Organics Project Development Manager kmattso2@wm.com Cel 1 213 215 0956 Visit our Web Site @ www.wmsolutions.com City Issued Page Number for Reference (Waste Management Proposal): Page 351 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 352 of 435 APPENDIX V: TVI AGREEMENT LETTER - WASTE MANAGEMENT T I E R R A s:,•.::,: :, ,,•,r: < :.�.'t1aV: C:,^•• '. is 7p v m INDUSTRIES May 24, 2018 Waste Management, [tic. 1800 S. Grand Ave. Santa Acta, CA 92705 RE: Vardwaste/Greenwaste Processing Commitment for City of Tustin To whom it may concern: Tierra Verde Industries hereby acknowledges that it will provide processing capacity for the above referenced materials delivered by Waste Management, Inc. to our Irvine processing site, generated from within the City of Tustin, California. Greenwaste processing rapacity is reserved for no less than three (3) years, however, we will anticipate maintaining this capacity commitment for the entire term of the Franchise Agreement between Waste Management. Inc. and the City of Tustin, anticipated to commence on or new April 1, 2019. Acct--pted: All City 'Tonnage Times: 6:00am-6:00pm Expected Residue Based Upon Historical Facts: <% by weight of greenwaste received Processing Specifications: All materials received will be prescreencd to remove contaminants. All eligible materials are then ground in one of our Electric Vcrmccr'1'ub Grinders on-site to proper sizing. Ground greenwaste is then staged until the appropriate end market is determined. Final gweenwasw product is then shipped to appropriate end markets. Location of End Markets: AIX' — County of Orange landfills; or Windrow Composting or Mulch Operations; or Agricultural Product — For land application use at various farms in Southern California We look forward to continuing our relationship with Waste Management. Inc. as the successful provider of service for the City of Tustin. Sincerely Kris Kazari Vice President TIERRA VERDE INDUSTRIES Mailing Address: P.O. Box 279 • Irvine, CA 92650.0279 This proposal is printed on 100% recycled paper 137 City Issued Page Number for Reference (Waste Management Proposal): Page 353 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 354 of 435 T I E R R A Greenv:aste • NJoodwaste < Grinding • Composting M Soil Amendments C & D Proassirg a7 v IUM INDUSTRIES May 24, 2018 Waste Management, Inc. 1800 S. Grand Ave. Santa Ana, CA 92705 RE: Yardwaste/Greenwaste Processing Commitment for City of Tustin To whom it may concern: Tierra Verde Industries hereby acknowledges that it will provide processing capacity for the above referenced materials delivered by Waste Management, Inc. to our Irvine processing site, generated from within the City of Tustin, California. Greenwaste processing capacity is reserved for no less than three (3) years, however, we will anticipate maintaining this capacity commitment for the entire term of the Franchise Agreement between Waste Management, Inc. and the City of Tustin, anticipated to commence on or near April 1, 2019. Accepted: All City Tonnage Times: 6:00am-6:00pm Expected Residue Based Upon Historical Facts: <2% by weight of greenwaste received Processing Specifications: All materials received will be prescreened to remove contaminants. All eligible materials are then ground in one of our Electric Vermeer Tub Grinders on-site to proper sizing. Ground greenwaste is then staged until the appropriate end market is determined. Final greenwaste product is then shipped to appropriate end markets. Location of End Markets: ADC — County of Orange Landfills; or Windrow Composting or Mulch Operations; or Agricultural Product — For land application use at various farms in Southern California We look forward to continuing our relationship with Waste Management, Inc. as the successful provider of service for the City of Tustin. Sincerely, -�Z Kris Kazari Vice Presid TIERRA VERDE INDUSTRIES Mailing Address: P.O. Box 279 • Irvine, CA 92650-0279 City Issued Page Number for Reference (Waste Man.4AKI- As 61%&-13W'N35 City Issued Page Number for Reference (Waste Management Proposal): Page 356 of 435 APPENDIX VI: AGROMIN AGREEMENT LETTER WASTE MANAGEMENT �,, AGROMIN Kevin Mattson Waste Management 1800 5 Grand Ave Santa Ana, CA 92705 Re: Agromin Chino Processing Capacity — City of Tustin To whom it may concern: Agromin has sufficient capacity to process the approximately 5,2GO tons of green waste the city of Tustin generates per year. This capacity can be available starting April 2019 Tor three years. The 2018 green waste tip Tee at the Chino facility is currentiV 540.77- Also, the current tip fee for mixed green waste and food waste with food waste making up no more than 10% of the combed total is $49.15. All zip fees are subject to change given a 30 day written notice_ Feel free to contact me with any questions at 805-807-0677 or mike@aFromin.corn_ Siincerely, Mike Zwerner, GM W,�ci[ MnNAG� M[rvi This proposal is printed on 100'' recycled paper 138 City Issued Page Number for Reference (Waste Management Proposal): Page 357 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 358 of 435 * AGROMIN Kevin Mattson Waste Management 1800 S Grand Ave Santa Ana, CA 92705 Re: Agromin Chino Processing Capacity — City of Tustin To whom it may concern: Agromin has sufficient capacity to process the approximately 5,200 tons of green waste the city of Tustin generates per year. This capacity can be available starting April 2019 for three years. The 2018 green waste tip fee at the Chino facility is currently $40.77. Also, the current tip fee for mixed green waste and food waste with food waste making up no more than 10% of the combed total is $49.15. All tip fees are subject to change given a 30 day written notice. Feel free to contact me with any questions at 805-807-0677 or mike@agromin.com. Sincerely, Mike Zwerner, GM City Issued Page Number for Reference (Waste Management Proposal): Page 359 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 360 of 435 APPENDIX VII: BOSTON GROUP WASTE EMAIL AGREEMENT - WASTE MANAGEMENT ® Message L� �'%Junk- = Reply ReplyFo ward All @FMeeting IM- 71 More- ;R_de � OneNote Move _ 113 Actions- ii , its Categorize Follow Unread - Op- .0 FindI`EL d Related - Translate _ I;; Select- Zoom Report Phish- Delete Respond Move Tags F, Editing Zoom PhishAlarmR_ Tue Si S,%2nYII 1:i-4 PM KK Kevin Kodzis <Kevin cr bostongroupwaste.com3 [EXTERNAL] AD System Mattson. Kevin Kevin, Food waste comingled with Green waste is fine. Green waste by itself and food waste by itself is fine too. If there is a lot of commercial organics, such as pre -consumer stuff in original packaging from supermarkets, like pallets full of chips or meat, etc, we need to know that because that would require a separate de -packaging area. If the waste Is from post -consumer collection and in bags and such it is not a problem with our standard de -packaging line. For better illustration, I am attaching a few pictures. As far as your comment with metals contamination is concerned. Are you referring to canned stuff or just metals in the bags itself such as forks? What do you consider high amounts? Typically for post -consumer material we like to see no more than about 5 % contaminants, at the highest 10%. This refers to everything, plastic and metals. Please look at the webpage for more details. Have 75 plants currently running. http://www.hz-inova.com/cros/en/home?page id=256 Regards, Kevin Kodzis BostonGroup, Inc 3002 Dow Ave Suite 118 Tustin, CA 92780 714-972-1586 Ext 304 fax 714-972-1547 Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy lams, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. This proposal is printed on 100% recycled paper 139 City Issued Page Number for Reference (Waste Management Proposal): Page 361 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 362 of 435 `j 7Meeting Ignore�r Ful s ��;- I� '� ,� Finoil a _T 4i IM - �� OneNote i[] Related a�lunk- Delut_ Reply Reply Forward Move PAarl- Categorize Follow Translate Zoom Report All ME More- Ej�Actions F Jnrcad - Up- 1; Select- Phish Delete Respond Move Tags r Editing Zoom PhishAlarmO n Tue 5V2018 2;(}4 PNI Kevin Kodzis <Kevin@bostongroup waste.com> - [EXTERNAL) AD System TO Mattson, Kevin � Kevin, Food waste comingled with Green waste is fine. Green waste by itself and food waste by itself is fine too. if there is a lot of commercial organics, such as pre -consumer stuff in original packaging from supermarkets, like pallets full of chips or meat, etc, we need to know that because that would require a separate de -packaging area. If the waste is from post -consumer collection and in bags and such it is not a problem with our standard de -packaging line. For better illustration, I am attaching a few pictures. As far as your comment with metals contamination is concerned. Are you referring to canned stuff or just metals in the bags itself such as forks? What do you consider high amounts? Typically for post -consumer material we like to see no more than about 5 % contaminants, at the highest 10%. This refers to everything, plastic and metals. Please look at the webpage for more details. Have 75 plants currently running. http://www.hz-inova.com/cros/en/home?page id=256 Regards, Kevin Kodzis BostonGroup, Inc 30D2 Dow Ave Suite 118 Tustin, CA 92780 714-972-1586 Ext 304 fax 714-972-1547 Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. City Issued Page Number for Reference (Waste Management Proposal): Page 363 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 364 of 435 APPENDIX VIII: HIGH DESERT COMPOST VEGETATIVE MATERIAL COMPOSTING FACILITY PERMIT W This page is left intentionally blank This proposal is printed on 100% recycled paper 140 City Issued Page Number for Reference (Waste Management Proposal): Page 365 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 366 of 435 1/30/2018 CalRecycle Solid Waste Facility Listing/Details Page Facility/Site Summary Details: Recycling Innovations, LLC High Desert C (36- AA-049§)................................................................................................................................................................. LEA Contact: See the "Local Enforcement Agency (LEA)" information below Search New Facilitv CalRecycle Contact: Dianne Ohlosumua (916) 323-0792 Detail Inspection Enforcement Maps Documents http:/Avww.calrecycle.w.g ov/SW Faci Cities/Directory/36-AA-0498/Detail/ City Issued Page Number for Reference (Waste Management Proposal): Page 367 of 435 112 Identification: —� Local Enforcement Agency (LEA): Location: Recycling Innovations, LLC High Desert C County of San Bernardino 16284 Aster Rd. Div. of Environmental Health Services Adelanto, CA 92301 385 N Arrowhead Ave Latitude: 34.54526 San Bernardino, CA 92415-0160 Longitude: -117.43676 Phone: (800) 442-2283 GIS Confidence: Map Fax: (909) 387-4323 US EPA FRS ID: Not Available Operator/Business Owner: _ Land Owner(s): Recycling Innovations, LLC CRA Investments, LLC 3002 Dow Ave., Suite 118 9327 Fairway View Place #306 Tustin, CA 92780 Rancho Cucamonga, CA 91730 Phone: (714) 972-1568 Phone: (909) 484-9800 Fax: (714) 972-1547 Fax: Surrounding Land Use: Desert, Industrial Permit Details: Current - Permit or EA Notification Issue Date: January 9, 2018 Type: Registration Unit Specifications: Data Dictionary Unit: 01 Activity: Composting Facility (Other) Inspection Frequency: Quarterly Classification: Solid Waste Facility Category: Composting Regulatory Status: Permitted Operational Status: Planned Operational Type: Not Available Closure Date: Closure Type: Not Available Waste Type: Food Wastes, Green Materials, Wood waste Unit: 02 http:/Avww.calrecycle.w.g ov/SW Faci Cities/Directory/36-AA-0498/Detail/ City Issued Page Number for Reference (Waste Management Proposal): Page 367 of 435 112 1/30/2018 Activity: Classification: Category: Regulatory Status: Operational Status: Operational Type: Closure Date: Closure Type: Waste Type: Unit: 03 Activity: Classification: Category: Regulatory Status: Operational Status: Operational Type: Closure Date: Closure Type: Waste Type: Unit: 04 Activity: Classification: Category: Regulatory Status: Operational Status: Operational Type: Ctosure tate: Closure Type: Waste Type: Solid Waste Facility Listing/Details Page Composting Facility (Mixed) Solid Waste Facility Composting Proposed Planned Not Available Not Available Large Volume In -Vessel Digestion Solid Waste Facility In -Vessel Digestion Proposed Planned Not Available Not Available Small Vol CDI Debris Proc, Operation Solid Waste Operation Transfer/Processing Proposed Planned Not Available Not Available Inspection Frequency: None Inspection Frequency: None Inspection Frequency: None Top of Page Page: 1 of 1 J .............................................................................................................................................................................. I ........... Last updated: Data updated continuously. Solid Waste Information System(SWIS), h tta•//vn-nv CalRecycle.ca.gov/SWFacilities/Directory/ Cody Oquendo, Cody. Oauendo&.CaIRecvcle.ca.gov (916) 341-6719 Conditions of Use I Privacy Policy I Language Complaint Form ©1995. 2018 California Department of Resources Recycling and Recovery (CalRecycle). All rights reserved. http://www.calrecycle.ca.gov/SWFacilities/Directory/36-AA-0498[DetaiV 2/2 City Issued Page Number for Reference (Waste Management Proposal): Page 368 of 435 385 N Arrowhead Avenue, 2"d Floor, San Bernardino, CA 92415 1 Phone: 800.442.2283 Fax; 909.387.4323 SAN BERNARDINO COUNTY January 9, 2018 Jeff Klein Recycling hinovations, LLC 3002 Doty Ave, Suite 118 Tustin, CA 92780 Public Health Environmental Health Services rvrv1'6ataauty.gov Trudy Raymundo Director Corwin Porter Assistant Director Maxwell Ohikhuare, M.D. Health Officer Joshua Dugas Division Chief SUBJECT: Issuance of Registration Permit for Recycling Innovations, LLC High Desert Compost Vegetative Material Composting Facility (SWIS# 36 -AA -0498) Dear Mr. Klein, The San Bernardino County Local Enforcement Agency (LEA) received a Registration Permit application package for the Recycling Innovations, LLC High Desert Compost on January 4, 2018 to operate as a Vegetative Material Composting Facility. After review of the application package, the LEA finds the Registration Permit application package as complete and correct pursuant to Title 14 CCR §18401.1. The application was accepted for filing on January 9, 2018. Enclosed is a copy of the Registration Permit issued on January 9, 2018 and a copy of the Registration Permit application approved on January 9, 2018 for Recycling hinovations, LLC High Desert Compost (SWIS# 36 -AA -0498). If you have any questions, please contact me at Melissa.Natio@dph.sbcouiiiy.gov or (800) 442-2283. Sincerely, Melissa Nano, RENS LEA cc: Chip Clements, Clements Environmental (cclements t@clementsenvironmental.com) Cynthia Liles, Clements Environmental (cliles cr clemeutsenvironmentaLcom) Diana Almond, LEA (Diana.Almond g.dph.sbcount�oy) Dianne Ohiosunrus, CalRecycle (Dianne.Oltiosumua cn_r.calrecycle.ca.gov) Virgina Rosales, CalRecycle (Virginia.Rosalesn.CalRecycle.ca.gov) Martin Perez, CalRecycle(Martin.Perez@CalRecycle.ca.goy) Jan Zimmerman, RWQCB —Lahontan (jan.zimmerman r@waterboards.ca.goy) City Issued Page Number for Reference (Waste Management Proposal): Page 369 of 435 rG6late of California Cal Recycle IWMi3 - 81 (rev. 1/95) REGISTRATION PERMIT F'a�llf[yiPermil Number (SWISj: 36-A14-0498 Name of Facility: Recycling Innovations, LLC High Desert Compost Name and Address of Enforcemont Agency: San Bernardino County local Enforcement Agency 385 N, Arrowhead Ave. 2"d floor. San Bernardlno, CA 92415 Signelure o t I Ent rcement Agency Approving Officer. Date of Issuance: J January 9, 2018 Joshua Dugas, Division Chief, Environmental Health Services Thls permithas been Issued by the enforcement agency In accordance wl(h Title 14, California Coda ofRegulattons, section IM4, Thts roglslralion perniAlnsorporales by reference, as terms and condlitons ofthe permft, elf mInlmum standards applicable to If, asset forth In Tills 14, DNlslon 7 of the California Coda of Regulations, These mfatnwm standards Include, but are not 1lmfled io the following: Title 14, Division 7, Chapter li Article 3 (Regulatory Tier Roqulremen(s) THie 14, Division 7, Chaptor 3.1 (Compostablo Materials operations and E:aeilltice Regulatory Requirements) The facility for which fhls parmll has been Issued may only be operated In accordance with the doscdpllon provided in the allached application, which Is hereby Incorporaled by reference. This psrmlt shell be revlowod at least once every f vo years from the dale ofIssuance noted above pursuant to Title 14, Califorala Code ofReguiallens, section 18104.7. City Issued Page Number for Reference (Waste Management Proposal): Page 370 of 435 Stateof Catifornla - CIWMB Form 83 (rev.12/981 Califomia Integrotad Waste Management Board Registration Permit, Facility Name: Recycing innovations, LLC High Desert Compost Addre$$A0 11on:10284 Aster Road, Adelanto, CA 92301 Phone Number. (714) 872.1688 Facility Operator, Recycling fnnovatons, LLC Marlins Address: 3002 Dour Avo, sto.118, TUSUn, CA 92708 Addross Where Procoss May bo sorved: Samo as above Phone Number, (714) 072.1688 Facility Information: Seclfon Authorizing Migiblfty: Volume and Type of Waste/Alaledals(s) Handfed: site Capaor. 0,600 Cubic Yards or Tons Peak Loading: -400 Cubic Yards or Tons may Annual Loading; 404,767 Cubic Yards or Tons LendOviner: CRA Investments, LLC Matting Address: 8327 Fairway Vfew Place, 0306, Rancho Cuoomongo, CA81730 Address Where Process May be served: Some as above Phone Humber: (909) 484.9800 Days and flours of Operation: Faculty size: ^ 40 acies Area Operating Area: ^40 awes Aroa Traffic; incoming Waste Material: ,_,40,._. Vehicles PerDay Outgofn0 Waste Material: ,27 Vehlolos Per bay One of the Follovdng Ststements Must be Checked; [ } The faddy is Identified and described in or conforms with the County Sold Waste Management Plan, or othervelse compiles with Publlo nesouroos Code 50000; and the fadlity Is consistent with Oto city orrounty Goneral Pian, ix1 The facility is identified In either the countyvrlds sting element, the nondisposal fealty element, or In the source reduction and recycling element for the Jurisdictions in which It Is located;or that the facility Is not required to be identified in any of time elements pursuant to section 50001 of the Public Resourows Code. 1 hereby ackn 140go that t havo read Ibis aWfoalion, and certify under penalty of perjury that the Information provided Is true and accurate, in operattng the fad!11Y, I agree 10 Comply Wth rho conditions oftho permit, and vrith federal, state, and focal enactmonts. Signature of Land Ovener: . ,._-- Signature of Operator: 4A-147 This application must be accompanied by a 17 General Description ❑ sita Plan, end Q Location Map, Enforcement Agency Name and Address: FOR ENFORCEMENT AGENOY USE ONLY San Bernardino CountyDepartment of Publio Health Division of Environmental Health Services Dato reoehrod: 1/02018 LEA Soctioxn Pate approved: 119/2018 385 N. Arrowhead Ave. 21'r Floor bate rejected; San Bernardino, CA 02415 Filing Foo: $1,911 SWIS 0: 30•AA•0498 Ed Camargo CouncilAlember April 26, 2017 Charley B. Glasper Council Member John "Bug" Woodard Jr. Recycling Innovations, LLC QounallMember C/O James R. Panting, President Commercial Realty Advisors, Inc. G. Michael Milhiser 9327 Fairway View Place, #306 lnterlmCltyManager Rancho Cucamonga, CA 91730 Subject: Composting Greenwaste and Bio -solids Facility located at the Northwest corner of Aster Road and Holly Road, within a 40 -acre site zoned Manufacturing/Industrial (MI). APN# 3128-081-02 Dear Mr. Panting: The City of Adelanto Development Services Department has determined based on staff's research of the subject site's project history, that the site's existing Land Development Plan (LDP) 01-03 and the project's associated Environmental Impact Report (EIR) certified by the Planning Commission at a noticed public hearing on December 4, 2001, approving Resolution No. P-01-42 remains in effect, in conjunction with the project's conditions of approval, mitigation monitoring program, and the June 26, 2001 Bio -Waste Disposal Agreement. The proposed composting facility shall operate within the approved project as adopted by the Planning Commission on December 4, 2001. The City has reviewed and considered the addition of an arraervbtc digestion system at this project site, and has approved this technology to be built and operated at this project site. The impacts of the anaerobic digestion system are significantly less than the original project, and fall within the certified Environmental Impact Report for this site. The operator is still required to follow through and fulfill the LDP 01-03 conditions of approval with regard to street and other right -of way improvements. Moreover, the operator must comply with the existing mitigation measures of the EIR as applicable. If you have any questions, or need additional information, please contact me at (760) 246-2300, extension 11184. Sincerely, Gabriel Elliott Development Services Director Adelanto City Hall -11600 Air Expressway, Adelanto, CA 92301 -- (760) 246-2300 - Fax (760) 246-8421 b'ti B'sasr_'�!-:b�- - _. xo •-- ..a'S6-T.i ri'�..':'ss City Issued Page Number for Reference (Waste Management Proposal): Page 372 of 435 4#f mxj RIO Karr Mayor • Jermaine Wright Sr. Mayor Pro-i'em DEVELOPMENT SERVICES Ed oamargo Cogno/1 hlomber NL,. Gabriel Elliott, Development Services Director ar Charley S. Glasb GEI MI&LAdciantoxems Couna/lAfem 11600 Air Expressway er Adelanto, California 92301 John 'Bug" Woodard Jr. Counollblomber G, Michael Mllhlser July 6, 2017 tolor/m C/lyManagor Recycling Innovations, LLC C/.0/ James R. Panting, President Commercial Realty Advisors, Inc. 9327 Fait -way View Place, #306 Rancho Cucamonga, CA 91730 Subject: Composting Greeuwaste and Blo-solids Facility located at the Northwest corner of Aster Road and'.Roily Road, within a 40 -acre site zoned Manufdcfurlog/Industrini (MID, APN# 3128-081F02 (10P 0.1-03) Dear Mr, Panting: The City of Adelanto Development Services Department has determined based on stafrs research of the subject site's project history, :that, the site's. wdsting Land Development (LDP) 01-03 and. the project's associated Environmental Impact: Report .(EIR) certified Efy the'Piatiitliig'Coriimissiori'at a noticed ptiblid hearing on December 4, 2001, approving Resolution No. P-01-42 remains in effeot, in conjunction with the project's conditions of approval, mitigation ingnitoring program, and the Juno 26, 2001 Bio -Waste Disposal Agreeixient. The proposed coinpostirig,faoility shall operate within the approved project as adopted •liy the Planning Commission on December 4, 2001. The. City has roviewed and considered tic addition of a transfer' station and constmetion, demolition, and inert debris (COI) processing operation at this pt� ect site, and has approved these activities to be built and operated at this pi'ect.site. The impacts of the transfer station and CDI processing for this project site are significantly less than the originalprojeet, and fall within the certitied.Rnvironmental Impact Report for this site. Tile operator is still required to,follow through tend fulfill the LDP 01-d3 conditions of approval with regard to street and other right-of-way improvements, Moreover, the operator must comply with the existing mitigation measures of the EIR as applicable. Th k you, Gabriel Elliott Development Services Director Gets -lofl -• Adelanto City Hall --11600 Air Expressway, Adelanto, OA 02301- (760) 246-2300 - Fax (760) 240.6421 al): Page 374 of 435' '`v .` , City Issued Page Number Management Pmpoma):Page 375of435 16284 Aster Rd -Google Maps Go, ---4e Maps 16284 Aster Rd Imagery ©2018 Google, Map data ©2018 Google 500 ft 0 16284 Aster Rd Adelanto, CA 92301 www.90c)gie.cOm/maPs/place/I6284+Aster+ City Issued Page Number for Reterenoposal): Page 376 of 435 5/7/2018 16284 Aster Rd - Google Maps Go g!e Maps 16284 Aster Rd sus+ -.5, . " g r � ♦ a �RA•'r y1. � •. � . `�y... : �\ �#.. �•�r„��`„a,� a i. • ��, �,r. a � fir. k, ! rtaJ ✓ *ZY d xtm.*� CLE3� s� 'a- i' � r.+ • �:_ a i ,,.�� j t .}i S�♦ y; 9 r t Q /" L �; tiT sit•} ,d f a �d � y� `� ♦ r.. 1� �� y � z _ L!3 "j,#' �{`t- �cl�'�t� e, � `ar h���YT •00 ��fi.;y bi'.t�. I� �'k' .. '� ' Liv v" -i r •. .� Imagery ©2018 Google, Map data ©2018 Google 200 ft 16284 Aster Rd Adelanto, CA 92301 htps�//www��o�gle.c�m/ma s/ la e/#6284+A W+f�d,+Odelanto+CI+02301/a( 34 4518 3��11 g8673,729m/data=!3m1!1e3!4m5!3m4!1sOx80c36e18498d8c CI y ssue ge- umbSr r e erence as a anag&nen ropos . age 0 City Issued Page Number for Reference (Waste Management Proposal): Page 378 of 435 APPENDIX IX: TUSTIN COMMUNITY LETTERS OF RECOGNITION - WASTE MANAGEMENT ORAN6E COLININ REGISTER (Mostly) boys swarm Tustin bookstore to marvel over garbage truck By SUSAN CHRISTIAN GOULDING Parents will tell you it's not nurture vs nature It's just nature: Little boys tend to possess a 13SCin3tron with all things that roll - tractors, street sweepers, firetrucks. police cars, you name it And it that unscientific observation needed more proof, the noisy evidence stowed up in full force Saturday at Tustin's Once Upon a Storybook Inside the children'S bookstore, families crowded the reading room to hear - or strain to hear -'Buster the Little Garbage Truck.' Author Marcia Berneger performed her book six times. assisted by the bicycle homs she minated. Outside, tots waited for a tum at the helm of the huge recycling truck parked along the curb. What could possnty be a bigger thrill than yanking the cord to the extremely loud tam? Hudson Pankratz. 2. proudly wore his ptastie yellow hardhat as he sat behind the steering wheel - an adorable photo op for mom, who snapped away With her cel^ne. "It's a dream cone true for him,' said Buena Park resident Amie Pankratz. `He's obsessed. He was a trash man for Halloween." Store owner Susie Alexander said the popularity was unexpected. More than 200 people attended, half of them children. She only had on hand 40 of the featured books to seg. "It was awesomely crazy.` she sa4. Waste Management. a national firm that serves several Orange County Wcations including North Tustin. supplied the "prop' pro bona. The company's Santa Ana -based spokesman Hashem Shokair said the trucks are in demand at community events and private birthday parties 'it gives kids an opportunity to get up clasp and personal with a garbage truck, and gives us the opportunrly to talk about safety,' Shokair said ' Are•re heroes for a day." Truck driver Rodolfo Orelel said that children are even more enamored with the huge machines today than when he started some 20 years ago. "I used to empty trash cans by hand." Orejel said "Kids love the hydraulic system and watching the arm come out ' James Fletcher of Lake Forest has spent many a trash day observing Aust how that arm works. -It grabs all the trash on the street' said the verbal 2 -year old. Carefuty examining the side of the truck, James happily explained that 'water canes out from here.' This proposal is printed on 100% recycled paper 141 City Issued Page Number for Reference (Waste Management Proposal): Page 379 of 435 'I'm an engineer,' said father Cody Fletcher. 'Guess he has some of that." Mom Amy Fletcher laughed about how their son's preoccupation with trucks took her by surprise 'I don't get it," she said Of course, there's an exception to every rule - girls can love trucks. too. Driver Orejel reported that the funniest moment of the morning for him was when a gleeful little girl absolutety refused to get out of his cab. But other girls. accompanying brothers, and seemed a ord indifferent to the occasion's raison d'etre. 'She is here to support her brother.' Irvine resident Bryan Geddes said of daughter London. 8 -She likes to see him excited " Marshall. 4, who has autism, was enthralled by every nook and cranny of the huliung truck. 'His face is dirty because he kept touching it after counting tires." said Marshatds mother. Amanda Geddes 'He can tell you all about every part of a garbage truck, and he's memorized his trash truck videos " Henry and Leshe Nowakowski of Orange escorted their 2 -year -odd grandson Bennett Soeckman -Every single week when the trash truck comes he is in the front yard waving.' Leslie Nowakowski said "It's so sweet - the driver honks and waves back ' Contact the writer: sgokfing0scna_cam C Ccegrght 20 t' Freeopm Ccmmur„c atms 4 Rql s Respryed �rv.a y V i Tern r, eft, ro 1 LY+` x., 1 o !rar This proposal is printed on 100% recycled paper 142 City Issued Page Number for Reference (Waste Management Proposal): Page 380 of 435 ---. - vera Tustin Ranch Elementary PTA 129SO Robinson Drive, Tustin, CA 92782 March 16. 2017 Hasham Sokair Public Sector Reqional Manager Recycling, Outreach and Education Waste M+rtiagement of Orange County hih.02i WM m SUBJECT: Road Across America Event on March 3'd, 2017 Dear Mashem , Thank you participating in this year's Read Across Amenca event. Our theme was "Protecting our Planet' inspired by Dr Seuss book "The Lorax" Our third graders loved listening to you read a book and facilitate discuss:ons about Reduce. Reuse and Recycle. In addition, we appreciated the donation of coloring books, crayons and pencils for the classroom that won our door decorating contest Our event was successful due to your participation. Your thoughtful donation may be used as a tax-deductible contribution; however, we encourage you to consult your tax professional in that regard The Tustin Ranch Elementary PTA non- profit Tax 1D Number is 33-0661492 The Tustin Ranch Elementary PTA serves as an advocacy and support 501(c)(3) non-profit instrtution for the nearly 700 students at Tustin Ranch Elementary Our PTA continues to provide every student with high quality music and arts instruction, technology upgrades, volunteer support. and educational assemblies throughout the school year Thank you for supporting our students and teachers' Thank you again for your donation and your community support Sincerely Tustin Ranch Elementary PTA This proposal is printed on 100% recycled paper 143 W48TE MNNhCa i:M� ��i City Issued Page Number for Reference (Waste Management Proposal): Page 381 of 435 Certl�icate of Appreciation ,!he Waste Manaffment. of Orange County Tustin �!`V terwis 01;1/1()Sl i�? 11PM w, fe,., r, 0w;t hoi i This proposal is printed on 100% recycled paper 144 City Issued Page Number for Reference (Waste Management Proposal): Page 382 of 435 TUSTIN PUBLIC SCHOOLS � FOUNDATION j *5. P fw-rrn:1;fig. , _ 14,1 a,_ -T, ctkdzr-, .. Miall 714 021 fi { 0" 714 KK 1657 ofn arlx w^s•' -w: tl crinc d��ta,.r,�1 re! November 15, 2017 Hashem Shokair Public Sector Regional Manager Waste Management 16122 Construction Cir E Irvine, CA 92606 Dear Mr. Shokair. Thank you for your gift of 51.000.00 in support of the Tustin Public Schools Foundation's Dinosaur Dash Our 271° annual event was a great day where families worked together running, walking and cycling --all for education Because of you. we wily be able to increase our impact on Tustin Unified students. With the funds raised at the Dino Dash, we will be able to expand our Innovative Grant Fund for TUSD teachers by 25%. We can't wait to see what new projects they propose. Your support also makes it possible to provide grants to every Tustin Unified school library for new books—twice during the school year. We provided the first grant at last night's TUSD Board Meeting. YOU are helping us take to the skies, Because of you and the success of this year's Dino Dash, we will " able to fund a new pilot program where middle school students will be learning to bund, program and fly educational drones. We are so excited to see whero thit5 takoc TUSD ctudcntr. These are just some of the ways you are helping to impact students. Weal keep you posted with our progress during the year I just wanted to take a moment to thank you for supporting this family-fnendty event and for helping us to further excellence in Tustin Unified Schools. With gratitude, l' Armen Karamardian Prosident Ei iOuaui u - Nu yuutb w .%rivitrs wrrr yruvidrd is eaclrurrye[ur Ih6 durtuburi alcor Miam ww i• to MAMOsw fka inn. n.unlly and lye In 14'ro"r wVrollftnww in p,rhile r�hwnN 7uvwi Public St -limit ro..irt"Ir"; is .04c^ Profit 51.11 1cj;3; GorporaAon'RS *33 03S3926 This proposal is printed on 100% recycled paper 145 City Issued Page Number for Reference (Waste Management Proposal): Page 383 of 435 TUSTIN PUBLIC SCHOOLS � Ai F N DATI 11I > 1 `?e E' C -,w Nils %:te 14Q fall. Cifit e 227?4 nssoss ? 14 6S2 6P3'3 rez 714 8i 16:x' assn t -d;¢ .Ilsl gel well W^ W iw' a swiv onnwrwr im May 4, 2017 Hashem Shokair Waste Management of Orange County 1800 S. Grand Ave. Santa Ana. CA 92705 Dear Hashem: Thank you for supporting our 4th Annual Golf Classic. With your help, we raised more than $125,0001 We are tremendously grateful for your F.= support in helping us reach our fundraising goat. Year after year, the Golf Classic plays a vital role in funding student programs across ALL Tustin Unified schools. The proceeds from this year's event will support critical initiatives like Summer Academy Scholarships, Robotics. College Preparation and Innovative Classroom Grants. We could not do it without the generosity of donors like you. tlsas.,r. Once again, thank you for making a difference in the lives of the more " hope we can count on your support again at next year's Golf Classic' save Memstes ' With much appreciation -.r. Armen Karamardian President No goods on -cruxes were received in exchange for this contribution. i Our mission Is to mobilize The community and ;1l rasourcas to turlisar eaeNittme in Tustin public schools Tusti, Public ,croain r oijnaalApn Is a ?#tel moll !�1 Icj {:51 ur,'p; gatirn, ax5 *33.0353928 This proposal is printed on 100% recycled paper 146 wYTE MAIJi r . City Issued Page Number for Reference (Waste Management Proposal): Page 384 of 435 TUSTIN PUBLIC SCHOOLS T F N Di�A►1 N e rmows 714 20-12 62N FAX, ' A 2,12 1257 9MLIR. YMF.e rMk,&Wa1 r'al u :VtYMl h'f:+3ui lii3h ref' May s, 2501$ Hashem Sh okair Waste Management of Orange County 1800 S. Grand Ave, tint+9 �I [;rcotaL Santa Ana CA 92705 Pr€;ric ne Dear Mr. Shokalr: Thank you and Waste Management of Orange County for your generous Ui•:. (+rc ^_rrdonation of 51,500 in supporl of our 5th Annual Golf Classic on April 19, 2018. Vice Pre}hent With your help, we raised mare than $125,000! We are tremendously of.eloarrrtnl ,, ,, I grateful for your support, swelm�y By supporting TPSF, you play a vital role in funding student programs for every Tustin Unified school. The proceeds from this year's event will rrtasurrr siippinrt crilinslinitinfisrps sitnh as thp Tllelin F;ummov Ar:adpmy, TU f) Robotics, and Innovative Grants for forward4hl n king teachers. Your generosity makes these programs possible. aoara A,t,urCroce again, thank you for making a difference in the lives of the more than 4,000 children in TUSD's elementary, middle and high schools. Because of y xa, we can continua to reach, teach, and inspire students every day. With much appreciation, t Armen Karamardian President A K; IIs No goad's or senices were received in exchange of this cciniribution. > our Mission is to mobilise the commwnitr and Its resources to further excellence in Tustin public we"ots Tust,n Puhe,c So -wools Toundal,an �a a Von-PrWa Kat ,,c{ ;3;1 COM01ai,cn IAS 053-053fi113 W WllitE nnnt+�-.fl-r:SL r�i This proposal is printed on 100% recycled paper 147 City Issued Page Number for Reference (Waste Management Proposal): Page 385 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 386 of 435 CITY OF TUSTIN RFP PROCESS QUESTION SET #1 TO WASTE MANAGEMENT 1. Proposal Form #7 states that the company is providing 146 Customer Service Personnel to the City of Tustin. Please confirm that this number is accurate as to the number of personnel assigned specifically to Tustin. 2. Proposal Form #7 states that the company is providing 6 Mechanics and 2 Mechanics Helpers to the City of Tustin. Please confirm that this number is accurate as to the number of personnel assigned specifically to Tustin. 3. Proposal Form 7 states that the company is pilot testing the use of hybrid vehicles for collection routes. Is your company proposing to use hybrid vehicles in the City of Tustin? If so, what type of vehicle(s) are these, what type(s) of fuel are utilized, and what would be the number of vehicles and the schedule to deploy them in Tustin? Would these vehicles be provided by the company for the same rates as those proposed in Form 25? 4. Proposal Form #11 summarizes the company's use of Enevo "Smart Bin" technology for a pilot in the City of Mission Viejo. It also notes that Waste Management has many areas of the country that are currently utilizing on- board truck scales. The Form concludes with the sentence "We welcome the opportunity to discuss these possibilities for the City of Tustin." Does this mean that Waste Management's proposed rates in Proposal Form #25 do not include use of any Smart Bin technology or dynamic routing associated with Smart Bins, or use of on -board scales in the City of Tustin? 5. Proposal Form #13 "Implementation Plan" provides a narrative description of the plan and a "general idea of the tasks and key dates associated with a Tustin new contract implementation". Attachment B (Scope of Work), Section 1 of the Tustin contract requires that residents be asked via a postcard what sizes of carts they want. Where does that fit into this implementation plan and how would it be handled? 6. Proposal Form #20 "Pending Litigation" states that the company has no matters to report for Waste Management Collection and Recycling, Inc. (which it is the City's understanding is dba "Waste Management of Orange County" per Proposal Form #1) or for its parent company, Waste Management Holdings, Inc. Please confirm that is the case. Please explain the relationship between Waste Management Holdings, Inc. and "Waste Management, Inc." for whom the financial statements in Proposal Form 22 are presented. 7. With regard to the contract exception in Proposal Form 21, that would add "Extraordinary Adjustments" as Section 12.05 in Article 12, please confirm that the company is not willing to agree to using only the cost -adjustment mechanisms included in the contract and attachments in the RFP. 8. With regard to the contract exception that would add "Acts of a Government" to the definition of Force Majeure events in Section 14.12, 1 City Issued Page Number for Reference (Waste Management Proposal): Page 387 of 435 does the company intend that this language would include imposition of trade tariffs by either the United States, China or any other government? Would it include China's existing Green Fence/Green Sword and similar laws and policies? 9. With regard to the contract exception that would require the City to adjust rates even in an instance of a Proposition 218 majority protest, please confirm that the company is not willing to agree to using the language in Article 12 concerning Proposition 218 as it appears in the contract in the RFP, as revised in the Addendums. 10. With regard to the other contract exceptions in Proposal Form 21, the City is asking for confirmation that all exceptions taken in the response to the RFP are to be considered as proposed. 11. Proposal Form 14 includes a program for co -collected food scraps and yard trimmings for both residential and commercial, with processing at the Agromin facility or the Tierra Verde facility. Proposal Form 24 indicates the company is taking an exception to providing a processing facility for co - collected yard trimmings and food scraps and would prefer to provide source -separated residential and commercial food scrap programs with processing at the CORe Facility and source -separated residential and commercial yard trimmings programs with processing at the Tierra Verde facility. Please confirm that the company is proposing the following rates for the following listed services (rates from Form 25, Column V): a. Residential source -separated food scraps — Co -digested. Total= $1.93/month. (Section 1 Rows 62 & 63 of Form 25) b. Residential source -separated yard trimmings — Composted. Total = $4.02/month (Section 1 Row 26 of Form 25) c. Residential co -collected food scraps & yard trimmings — Composted. Total = $5.48/month. (Section 1 Rows 38, 40 and 42 of Form 25) d. Commercial and Multi -Family source -separated food scraps - -Co- digested. 35 gallon cart collected one time per week. Total = $47.61 /month. (Section 7 Row 18 of Form 25) e. Commercial and Multi -Family source -separated yard trimmings — Composted. 35 gallon cart collected one time per week. Total = $47.61/month. (Section 8 Row 19 of Form 25) f. Commercial and multi -family co -collected food scraps and yard trimmings — Composted. 35 gallon cart collected one time per week. Total = NO RATE PROPOSED (Section 10 of Form 25) g. Please confirm that the company is proposing the rate above for co -collected residential food scraps and yard trimmings but is not proposing to provide commercial and multi -family co -collected food scrap and yard trimmings service even if requested by the City and therefore no rates are filled in on Proposal Form 25, Section 10. 12. There does not appear to be a task for hiring/training of Recycling Coordinators in the Implementation Plan in Form 13. The list of Contractor -Furnished Personnel in Proposal Form #7 includes 2 Recycling 2 City Issued Page Number for Reference (Waste Management Proposal): Page 388 of 435 Coordinators and also a Supervisor for the Recycling Coordinators. Please provide more information on how the company plans to locate, hire and train coordinators that meet the requirements in the contract in Section 6 of the RFP. 13. On page 7 of the Executive Summary of the Proposal there is an item that says: "Committed funding up to $50,000 per contract year toward Diversion and Recycling Consultant services." Does that mean the company will hire a consultant, rather than provide the recycling coordinators, to assist it with diversion programs in Tustin? If not, what does it mean? 14. Is the 120,000 committed funding per contract year toward Community and Charitable giving"? (page 7 of Exec Summary of proposal), included in the rates submitted on Form 25 or would it be paid out of other company funds? 15. On page 104 of the Executive Summary under `Diversion Strategy' "Realistic Goal" there is a sentence that says: "Waste Management seeks in-depth discussions with the City to establish aggressive, yet achievable goals that fit with the current state of the industry." Is Waste Management stating that the diversion goals, as enumerated throughout the RFP, are beyond Waste Management's current diversion abilities? Please provide more information about this statement. Does it mean that the company would be unable to achieve the AB 341, AB 1826 and SB 1383 program implementation described in the contract and attachments? Does it mean the company does not think it can achieve the metrics to earn one or both of the potential contract one-year extensions described in Article 6 of the contract? 16. In review of Form 18, the submittedrip nted version of the Form refers the reader to "...Waste Management's full response to the Tustin RFP for additional information pertaining to our most recent efforts exploring feedstock options for a planned anaerobic digestion facility in Adelanto, CA with Recycling Innovations, LLC. In reviewing the submitted electronic PDF version of Form 18, it includes reference to Appendices VII and VIII that do contain information regarding Recycling Innovations LLC. Is the electronic version of the proposal the submittal that was intended? In addition to the specific topic of this question regarding Form 18, please confirm that the submitted electronic version and the printed submittal are identical in all other information provided. If there are any other differences, please list the topic, section number, Proposal Form number (if applicable), and the page(s) upon which the difference(s) appear(s). 17. Proposal Form #9 states that 6 light -weight vehicles will be used for Tustin commercial recycling collection and 3 additional light weight vehicles will be used for Tustin residential recycling collection. Please provide a photo of the light -weight truck being used in the City of Laguna Beach. Confirm that the light weight trucks proposed for use in Tustin would be the same make/model and have the same features as the truck currently used in Laguna Beach, or note any differences that the Tustin trucks would have. 3 City Issued Page Number for Reference (Waste Management Proposal): Page 389 of 435 Please provide a specification sheet for the proposed light -weight recycling collection vehicles. 18. Other than the mention of the Addendums in Form 1, the Proposal contained no specific acknowledgement of receipt of Addendums 1-5. Please acknowledge receipt of the 5 Addendums. 4 City Issued Page Number for Reference (Waste Management Proposal): Page 390 of 435 CITY OF TUSTIN RFP PROCESS QUESTION SET #1 TO WASTE MANAGEMENT 1. Proposal Form #7 states that the company is providing 146 Customer Service Personnel to the City of Tustin. Please confirm that this number is accurate as to the number of personnel assigned specifically to Tustin. Waste Management utilizes a call center located in Commerce, California, where 146 customer service representatives are dedicated to servicing Waste Management customers throughout the market area (approximately 75 franchise customers). Each customer service representative is equipped with specific information about each individual franchise agreement. This allows each representative to provide accurate information to specific jurisdictional customers at a moment's notice. 2. Proposal Form #7 states that the company is providing 6 Mechanics and 2 Mechanics Helpers to the City of Tustin. Please confirm that this number is accurate as to the number of personnel assigned specifically to Tustin. Waste Management has six mechanics and two mechanic helpers dedicated to servicing the vehicles housed at our Santa Ana facility. Waste Management also has additional mechanical help located at our Irvine facility. 3. Proposal Form #7 states that the company is pilot testing the use of hybrid vehicles for collection routes. Is your company proposing to use hybrid vehicles in the City of Tustin? If so, what type of vehicle(s) are these, what type(s) of fuel are utilized, and what would be the number of vehicles and the schedule to deploy them in Tustin? Would these vehicles be provided by the company for the same rates as those proposed in Form #25? Waste Management is not currently proposing to utilize hybrid vehicles for the City of Tustin. Our corporate partners are piloting the use of these vehicles in Waste Management jurisdictions throughout the nation. It is too early to tell whether or when hybrid vehicles will or will not be deployed in our market area. 4. Proposal Form #11 summarizes the company's use of Enevo "Smart Bin" technology for a pilot in the City of Mission Viejo. It also notes that Waste Management has many areas of the country that are currently utilizing on- board truck scales. The Form concludes with the sentence "Wewelcome the opportunity to discuss these possibilities for the City of Tustin." Does this mean that Waste Management's proposed rates in Proposal Form #25 do not include use of any Smart Bin technology or dynamic routing associated with Smart Bins, or use of on -board scales in the City of Tustin? Yes. Waste Management did not include the use of Smart Bin technology or 1 City Issued Page Number for Reference (Waste Management Proposal): Page 391 of 435 dynamic routing associated with Smart Bins, or use of on -board scales in the proposed rates. However, Waste Management is open to any incorporation of available technology if so directed by the City as an additional cost or a mutually beneficial way to effectively price this service. 5. Proposal Form #13 "Implementation Plan" provides a narrative description of the plan and a "general idea of the tasks and key dates associated with a Tustin new contract implementation". Attachment B (Scope of Work), Section 1 of the Tustin contract requires that residents be asked via a postcard what sizes of carts they want. Where does that fit into this implementation plan and how would it be handled? Waste Management will direct-mail postcards to all residential customers introducing the specific services that the City wishes to provide. The postcard will note that no action is required if they wish to accept the City -established standard service. Any changes to the standard service will require the resident to call or email our customer service center to request their desired level of service. The timeline for this task is late January to early February 2019. 6. Proposal Form #20 "Pending Litigation" states that the company has no matters to report for Waste Management Collection and Recycling, Inc. (which it is the City's understanding is dba "Waste Management of Orange County" per Proposal Form #1) or for its parent company, Waste Management Holdings, Inc. Please confirm that is the case. Please explain the relationship between Waste Management Holdings, Inc. and "Waste Management, Inc." for whom the financial statements in Proposal Form #22 are presented. This is to confirm that there are no matters to report for Waste Management Collection and Recycling, Inc. or Waste Management Holdings, Inc., based on the criteria stated in the RFP. Please contact Waste Management to discuss if additional litigation information is desired. Waste Management Holdings, Inc. is a direct wholly-owned subsidiary of Waste Management, Inc. Please note that both of these entities are holding companies, meaning that their assets consist solely of ownership interests of other companies and not any real property, physical or personnel assets. 7. With regard to the contract exception in Proposal Form #21, that would add "Extraordinary Adjustments" as Section 12.05 in Article 12, please confirm that the company is not willing to agree to using only the cost -adjustment mechanisms included in the contract and attachments in the RFP. Waste Management looks forward to implementing the ambitious and cutting- edge diversion programs described in the RFP. With anything new and untested, there are inherent uncertainties that could result in substantial increases in the cost of providing services. Also, as noted in Question #8 below, further uncertainties arise from China's Green Fence/Green Sword 2 City Issued Page Number for Reference (Waste Management Proposal): Page 392 of 435 initiative and a potential trade war. As a result, even though not often used by Waste Management in other of its franchise jurisdictions, Waste Management would like to have the opportunity to seek an extraordinary rate adjustment to address future unforeseen circumstances. An extraordinary rate adjustment provision is typical in virtually all of its franchise agreements. Extraordinary rate adjustment language does not guarantee a rate increase. It is enabling language that permits the parties to discuss the need and determine if both parties agree. Waste Management is open to further discussion with the City related to its concerns and to seek common ground. 8. With regard to the contract exception that would add "Acts of a Government" to the definition of Force Majeure events in Section 14.12, does the company intend that this language would include imposition of trade tariffs by either the United States, China or any other government? Would it include China's existing Green Fence/Green Sword and similar laws and policies? That is correct, this is one example of "acts of a government" that could prevent Waste Management from performing due to circumstances outside of its control. It is unknown if China would place further restrictions on the receipt of certain recyclable materials, which could have the effect of eliminating a viable market, or whether sufficient markets in other countries could be developed. Waste Management is open to further discussion with the City related to its concerns and to seek common ground. 9. With regard to the contract exception that would require the City to adjust rates even in an instance of a Proposition 218 majority protest, please confirm that the company is not willing to agree to using the language in Article 12 concerning Proposition 218 as it appears in the contract in the RFP, as revised in the Addendums. Waste Management would not require that the City adjust the rates despite a Proposition 218 majority protest. Its goal is to establish a process to work with the City to attempt to place it in the same financial position that it would have occupied had there been no majority protest. That could be accomplished in a number of ways; through another notice and protest process, or a modification to the agreement to reduce its costs to account for the lost revenue. The option to terminate the agreement would be the last resort in the event that suitable arrangements could not be achieved. Waste Management is open to further discussion with the City related to this issue and to seek common ground and is fully prepared to work with the City in good faith in the unlikely event of a Proposition 218 majority protest. 10. With regard to the other contract exceptions in Proposal Form #21, the City is asking for confirmation that all exceptions taken in the response to the RFP are to be considered as proposed. 3 City Issued Page Number for Reference (Waste Management Proposal): Page 393 of 435 Waste Management has proposed exceptions and revised language for the City's consideration. Should the City wish to negotiate with Waste Management related to any portion of its proposal, it welcomes further discussion related to each individual exception with a goal of finding common ground and mutually acceptable language that addresses both party's needs. 11. Proposal Form #14 includes a program for co -collected food scraps and yard trimmings for both residential and commercial, with processing atthe Agromin facility or the Tierra Verde facility. Proposal Form #24 indicatesthe company is taking an exception to providing a processing facility forco-collected yard trimmings and food scraps and would prefer to provide source -separated residential and commercial food scrap programs with processing at the CORe Facility and source -separated residential and commercial yard trimmings programs with processing at the Tierra Verde facility. Waste Management will NOT be seeking an exception to providing a processing facility for co -collected food scraps and yard trimmings for both residential and commercial. Form #24 has been modified and is re -submitted to be consistent with Form #14. Additionally, Waste Management has provided rates in Section 4.1 of Form #25 to be consistent with the RFP. Please confirm that the company is proposing the following rates for the following listed services (rates from Form #25, Column V): a. Residential source -separated food scraps — Co -digested. Total= $1.93/month. (Section 1 Rows 62 & 63 of Form #25) Waste Management CONFIRMS the $1.93/month rate for co -digested, residential source -separated food scraps. b. Residential source -separated yard trimmings — Composted. Total = $4.02/month (Section 1 Row 26 of Form #25) Waste Management CONFIRMS the $4.02/month rate for composted, residential source -separated yard trimmings. c. Residential co -collected food scraps & yard trimmings — Composted. Total = $5.48/month. (Section 1 Rows 38, 40 and 42 of Form #25) The rate that Waste Management SUBMITTED for residential co - collected food scraps and yard trimmings in Section 1, Rows 38, 40 and 42 of Form #25 was $5.08/month, not $5.48/month as indicated in question 11 c. d. Commercial and Multi -Family source -separated food scraps — Co - digested. 35 gallon cart collected one time per week. Total .19 City Issued Page Number for Reference (Waste Management Proposal): Page 394 of 435 =$47.61 /month. (Section 7 Row 18 of Form #25) The instructions contained in Attachment D, Section 7 of Form #25 state that, "The rate proposed for collection of commercial, multi -family, temporary bin, temporary roll off, permanent roll off and compactor customers for divertible materials must be 50% lower than the average rate proposed for the equivalent MSW service shown in Tabs 4.1, 4.2, and 4.3." Section 7 of Form #25 is titled "Commercial and Multi -Family Food Scraps — Delivered to a Bioengineered Feedstock Processing Facility." Waste Management views this different than a "co -digested" process as indicated in question 11d. Nevertheless, Waste Management has interpreted the RFP to require one, single rate for specific levels of residential and commercial service for MSW. It further interpreted the RFP to require that rates for recycling, no matter the commodity or process, to be set at 50% of that single service -level rate. Therefore, Waste Management CONFIRMS the $47.61/month rate for bioengineered feedstock for Commercial and Multi -Family source - separated food scraps as indicated in Section 7 of Form #25. Waste Management remains open to discussing this rate should the City's mandate requiring recycling rates be set at 50% of MSW be modified. e. Commercial and Multi -Family source -separated yard trimmings— Composted. 35 gallon cart collected one time per week. Total = $47.61/month. (Section 8 Row 19 of Form #25) The instructions contained in Attachment D, Section 8 of Form #25 state that, "The rate proposed for collection of commercial, multi -family, temporary bin, temporary roll off, permanent roll off and compactor customers for divertible materials must be 50% lower than the average rate proposed for the equivalent MSW service shown in Tabs 4.1, 4.2, and 4.3." Waste Management has interpreted the RFP to require one, single rate for specific levels of residential and commercial service for MSW. It further interpreted the RFP to require that rates for recycling, no matter the commodity or process, to be set at 50% of that single service -level rate. Therefore, Waste Management CONFIRMS the $47.61/month rate for composted Commercial and Multi -Family source - separated yard trimmings as indicated in Section 8 of Form #25. Waste Management remains open to discussing this rate should the City's mandate requiring recycling rates be set at 50% of MSW be modified. Commercial and multi -family co -collected food scraps and yard trimmings — Composted. 35 gallon cart collected one time per week. Total = NO RATE PROPOSED (Section 10 of Form #25) Waste Management has included rates for Section 10, Commercial and Multi -Family Co -collected Food Scraps and Yard Trimmings to 5 City Issued Page Number for Reference (Waste Management Proposal): Page 395 of 435 further make its proposal consistent with the City's question #11 within this document. g. Please confirm that the company is proposing the rate above for co - collected residential food scraps and yard trimmings but is not proposing to provide commercial and multi -family co -collected food scrap and yard trimmings service even if requested by the City and therefore no rates are filled in on Proposal Form #25, Section 10. Waste Management CONFIRMS it is including rates and has submitted rates for Section 10, Commercial and Multi -Family Co -collected Food Scraps and Yard Trimmings to further make its proposal consistent with the City's question #11 within this document. 12.There does not appear to be a task for hiring/training of Recycling Coordinators in the Implementation Plan in Form #13. The list of Contractor -Furnished Personnel in Proposal Form #7 includes 2 Recycling Coordinators and also a Supervisor for the Recycling Coordinators. Please provide more information on how the company plans to locate, hire and train coordinators that meet the requirements in the contract in Section 6 of the RFP. If awarded the contract, Waste Management will initiate a recruitment for the required staff members immediately. It is our goal to hire as early as possible to allow time for cross -training with other Waste Management staff and gain experience and exposure to the required field work by shadowing staff in other Waste Management jurisdictions. Due to our long-term partnership, Waste Management will target students and recent graduates from the University of California, Irvine's Sustainability Hub, California State University, Fullerton and California State University, Long Beach Sustainability Departments. Additionally, Waste Management will seek members from local government and the solid waste industry through our targeted recruitment strategies. 13. On page 7 of the Executive Summary of the Proposal there is an item that says: "Committed funding up to $50,000 per contract year toward Diversion and Recycling Consultant services." Does that mean the company will hire a consultant, rather than provide the recycling coordinators, to assist it with diversion programs in Tustin? If not, what does it mean? Waste Management has proposed allocating $50,000 to hire a consultant in addition to hiring the RFP -required recycling coordinators. It is our belief that this combination of services will provide the greatest outcome and flexibility for the City. 14. Is the 120,000 committed funding per contract year toward Community and Charitable giving"? (page 7 of Exec Summary of proposal), included in the 0 City Issued Page Number for Reference (Waste Management Proposal): Page 396 of 435 rates submitted on Form #25 or would it be paid out of other company funds? The $20,000 commitment of funding for community and charitable giving is not included in the rates submitted on Form #25. Waste Management is committed to being more than a solid waste and recycling provider for the City. Supporting the non-profit community and other community -related activities allows Waste Management to be a true community service partner to the City, its residents and businesses. 15. On page 104 of the Executive Summary under `Diversion Strategy' "Realistic Goal" there is a sentence that says: "Waste Management seeks in-depth discussions with the City to establish aggressive, yet achievable goals that fit with the current state of the industry." Is Waste Management stating that the diversion goals, as enumerated throughout the RFP, are beyond Waste Management's current diversion abilities? Please provide more information about this statement. Does it mean that the company would be unable to achieve the AB 341, AB 1826 and SB 1383 program implementation described in the contract and attachments? Does it mean the company does not think it can achieve the metrics to earn one orboth of the potential contract one-year extensions described in Article 6 of the contract? Waste Management's statement is to the contrary of what you ask. Waste Management firmly believes it can accomplish the metrics established within the RFP and fully intends to earn each of the one-year contract extensions. That portion of our response attempts to compliment the City on its intentional avoidance of simple, numeric diversion standards like so many franchise agreements host. The City has chosen to rely on the compliance standards set within AB 341, AB 1826 and SB 1383. While each have numerical standards, it allows the hauler and the City to partner on effectively complying with those specific laws. That focus assists in developing a strategic and forensic approach to accomplishing the goals of the City. We welcome input and understand that this will require an iterative approach as compliance targets are constantly changing based on modifications to existing laws and the establishment of new laws and regulations. 16. In review of Form #18, the submittedrip nted version of the Form refersthe reader to "...Waste Management's full response to the Tustin RFP for additional information pertaining to our most recent efforts exploring feedstock options for a planned anaerobic digestion facility in Adelanto, CA with Recycling Innovations, LLC. In reviewing the submitted electronic PDF version of Form #18, it includes reference to Appendices VII and VI l l that do contain information regarding Recycling Innovations LLC. Is the electronic version of the proposal the submittal that was intended? In addition to the specific topic of this question regarding Form #18, please confirm that the submitted electronic version and the printed submittal are identical in all other information provided. 7 City Issued Page Number for Reference (Waste Management Proposal): Page 397 of 435 If there are any other differences, please list the topic, section number, Proposal Form number (if applicable), and the page(s) upon which the difference(s) appear(s). Yes. It was Waste Management's intention to submit identical versions of its RFP response. After reviewing both the printed and electronic versions, Waste Management has struggled to identify any inconsistencies. If however, the City has found any discrepancies, Waste Management would request that the City identify specific areas of concern for further review by Waste management. 17. Proposal Form #9 states that 6 light -weight vehicles will be used forTustin commercial recycling collection and 3 additional light weight vehicles will be used for Tustin residential recycling collection. Please provide a photo of the light -weight truck being used in the City of Laguna Beach. Confirm that the light weight trucks proposed for use in Tustin would be the same make/model and have the same features as the truck currently used in Laguna Beach, or note any differences that the Tustin trucks would have. Please see below for an image of truck number 105787, a three -axle vehicle currently utilized in the City of Laguna Beach. Waste Management confirms that the light weight truck proposed for the use in Tustin would be the same make/model and have the same features as the trucks currently in use within the City of Laguna Beach. City Issued Page Number for Reference (Waste Management Proposal): Page 398 of 435 Please provide a specification sheet for the proposed light -weight recycling collection vehicles. Please see below for specifications of the proposed light -weight recycling collection vehicle: Make Autocar Model ACX64 Engine Cummins ISLG 320 Transmission Allison 3000 Body Amrep AMHASLTPO-19 Tire Size 315/80R22.5 GVWR 62,000 California Bridge Weight 51,000 Tare Weight 33,900 Payload 17,100 Wheelbase 241" 18. Other than the mention of the Addendums in Form #1, the Proposal contained no specific acknowledgement of receipt of Addendums 1-5. Please acknowledge receipt of the 5 Addendums. Waste Management acknowledges receipt of all five (5) Addenda. M City Issued Page Number for Reference (Waste Management Proposal): Page 399 of 435 PROPOSAL FORM 24 PROPOSER'S PREFERRED COLLECTION AND PROCESSING METHODOLOGY(IES) All proposers have been asked to provide rates for ALL Food Scrap and Yard Trimming collection and processing technologies in Proposal Form 25. In this form, please indicate which collection and processing methodology(ies) that the Proposer believes would be the most cost-effective system to meet the performance metrics set forth in Article 6.09 of the Contract for the following Food Scrap and Yard Trimming collection and processing programs. Also indicate why these preferred collection and processing methodologies would be in the best interest of the City. Reasons preferred collection and processing methodologies are in the best interest of the City are the following: These collection and processing methodologies were chosen to be in the best interest of the City due to their cost effectiveness and high efficiency ratings. Furthermore, the processing technologies and locations selected lower road congestion, have a small carbon footprint and have been proven to be a sustainable commercial scale solution for organic material collection. City Issued Page Number for Reference (Waste Management Proposal): Page 400 of 435 City Issued Page Number for Reference (Waste Management Proposal): Page 401 of 435 Proposer's Preferred Proposer's Stream Component Collection Preferred Methodology Processing Source Separated Cart Curbside Yard Collection (Standard Processed at Terra Trimmings Cart Sizes, e.g. 35, 65, Verde Industries 95 gallon) Source Separated Cart Processed at Waste Residential Curbside Food Scraps Collection (Cart Sizes: Management's CORe 25 and 35 gallon) Facility Curbside Co- collected Source Separated Cart processed at Food Scraps and Yard Collection (Standard Agromin or Tierra Trimmings Cart Sizes, e.g. 35, 65, Verde Industries 95 gallon) Source Separated Cart Collection (Standard Processed at Terra Yard Trimmings Cart Sizes, e.g. 35, 65, Verde Industries 95 gallon) Source Separated Cart St Commercial/ Processed at Waste Bin Collection (CartManagement's Multi- Family Food Scraps CORe Sizes: 35 Ft 65 gallon; Facility Bin Sizes: 1 Et 2 -yard) Co -collected Food Source Separated Cart Processed at Scraps and Yard Collection (Standard Agromin or Tierra Trimmings Cart Sizes, e.g. 35, 65, Verde Industries City Issued Page Number for Reference (Waste Management Proposal): Page 401 of 435 ATTACHMENT D Rates To Be Charged Fill in the rates below for each level of MSW service assuming that all Commercial and Multi -family Food Scraps and Yard Trimmings will be delivered to a Composting Facility at a collection rate that is half the cost of equivalent MSW service. MSW rates may include any costs that are not recovered by offering Food Scraps and Yard Trimmings collection and composting programs at the 50% reduced rate as requested by the City. Rates must be broken down to show the collection cost and disposal cost. The procedure for adjusting costs throughout the term of the contract appears in Article 12 of the contract. A sample calculation is shown in Attachment I The disposal portion will only be adjusted as that cost actually changes. Disposal costs are a pass through cost and cannot include any mark up, overhead or administrative costs. Rates must be submitted in 2019 dollars. This form will become an attachment to the final contract. 4.1 Commercial and Multi -Family MSW Route Service - MSW Hauled directly to the landfill with Commercial/Multi-family Food Scraps and Yard Trimmings being hauled 4.1.a 135 gallon cart 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 4.1.b 165 Gallon Cart 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 4.1.c 190 Gallon Cart 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week Collection Component (850/o Labor and 150A Fuel) = I Disposal Component Labor + Fuel = Total Collection + Disposal = Total 79.51 14.03 93.54 1.68 95.22 per month 133.28 23.52 156.80 3.36 160.16 per month 184.49 32.56 217.05 5.04 222.08 per month 245.33 43.29 288.63 6.71 295.34 per month 306.67 54.12 360.79 8.39 369.18 per month 368.00 64.94 432.94 10.07 443.01 per month Labor + Fuel = Total Collection + Disposal = Total 81.13 14.32 95.45 3.12 98.57 per month 136.00 24.00 160.00 6.23 166.24 per month 188.25 33.22 221.47 9.35 230.83 per month 250.34 44.18 294.52 12.47 306.99 per month 312.93 55.22 368.15 15.58 383.73 per month 375.51 66.27 441.78 18.70 460.48 per month Labor + Fuel = Total Collection + Disposal = Total 82.79 14.61 97.40 4.32 101.72 per month 138.78 24.49 163.27 8.63 171.90 per month 192.10 33.90 225.99 12.95 238.94 per month 255.45 45.08 300.53 17.26 317.79 per month Attachment D Page 1 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 402 of 435 5 pick-ups per week 6 pick-up per week 319.31 383.18 56.35 67.62 375.66 450.79 21.58 25.89 397.24 476.68 per month per month 4.1.d 11 Cubic Yard Bin (standalone or half of 2-yard split bin Labor + Fuel = Total Collection + Disposal Total 1 pick-up per week 90.50 15.97 106.48 9.69 116.16 per month 2 pick-ups per week 150.40 26.54 176.94 19.37 196.31 per month 3 pick-ups per week 207.25 36.57 243.82 29.06 272.88 per month 4 pick-ups per week 275.55 48.63 324.18 38.74 362.93 per month 5 pick-ups per week 344.44 60.78 405.23 48.43 453.66 per month 6 pick-up per week 413.33 72.94 486.27 58.12 544.39 per month 4.1.e 11.5 Cubic Yard Bin (standalone or half of 3-yard split bill Labor + Fuel = Total Collection + Disposal - Total 1 pick-up per week 93.03 16.42 109.45 14.53 123.97 per month 2 pick-ups per week 153.39 27.07 180.46 29.06 209.52 per month 3 pick-ups per week 210.50 37.15 247.64 43.59 291.23 per month 4 pick-ups per week 279.84 49.38 329.22 58.12 387.34 per month 5 pick-ups per week 349.80 61.73 411.52 72.64 484.17 per month 6 pick-up per week 419.76 74.07 493.83 87.17 581.00 per month 4.1.f. 12 Cubic Yard Bin (standalone or half of 4-yard split bin Labor + Fuel = Total Collection + Disposal = Total 1 pick-up per week 95.55 16.86 112.42 19.37 131.79 per month 2 pick-ups per week 156.38 27.60 183.98 38.74 222.72 per month 3 pick-ups per week 213.75 37.72 251.47 58.12 309.58 per month 4 pick-ups per week 284.12 50.14 334.26 77.49 411.75 per month 5 pick-ups per week 355.15 62.67 417.82 96.86 514.68 per month 6 pick-up per week 426.18 75.21 501.39 116.23 617.62 per month 4.1.g 13 Cubic Yard Bin Labor + I Fuel = Total Collection + I Disposal = Total 1 pick-up per week 100.60 17.75 118.36 29.06 147.41 per month 2 pick-ups per week 162.36 28.65 191.01 58.12 249.13 per month 3 pick-ups per week 220.25 38.87 259.12 87.17 346.29 per month Attachment D Page 2 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 403 of 435 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 4.1.h 14 Cubic Yard Bin 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 4.1 J. 16 Cubic Yard Bin 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 292.68 51.65 344.33 116.23 460.57 per month 365.85 64.56 430.42 145.29 575.71 per month 439.03 77.48 516.50 174.35 690.85 per month Labor __7+1 Fuel = Total Collection + Disposal =F Total 119.94 21.17 141.10 38.74 179.84 per month 192.48 33.97 226.45 77.49 303.94 per month 260.31 45.94 306.24 116.23 422.47 per month 345.88 61.04 406.91 154.97 561.89 per month 432.35 76.30 508.64 193.72 702.36 per month 518.82 91.56 610.37 232.46 842.83 per month Labor == +I Fuel = Total Collection + Disposal = Total 139.27 24.58 163.85 48.43 212.28 per month 222.60 39.28 261.89 96.86 358.75 per month 300.36 53.01 353.37 145.29 498.66 per month 399.07 70.42 469.50 193.72 663.21 per month 498.84 88.03 586.87 242.15 829.02 per month 598.61 105.64 704.24 290.58 994.82 per month Attachment D Page 3 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 404 of 435 ATTACHMENT D Rates To Be Charged Fill in the rates below for each level of service. Rates must be broken down to show the collection cost, processing cost and disposal cost. The procedure for adjusting costs throughout the term of the contract appears in Article 12 of the contract. A sample calculation is shown in Attachment J. The disposal portion will only be adjusted as that cost actually changes. Disposal costs are a pass through cost and cannot include any mark up, overhead or administrative costs. If your company does not plan to conduct any processing for any of the services listed below, please indicate this by placing a "0" in the "Processing" column for each applicable service. As the amount of material being collected and handled is increasingly shifting into diversion, providing diversion services at no charge is no longer feasible and therefore is not permitted in this form. The rate proposed for collection of commercial, multi- family, temporary bin, temporary roll off, permanent roll off and compactor customers for divertible materials must be 50% lower than the average rate proposed for the equivalent MSW service shown in Tabs 4.1, 4.2, and 4.3. For example, if the proposed rate for a 2 -yard MSW bin serviced 1 day per week is $100 per month if organics are being hauled to a composting facility; $110 per month if organics are being hauled to an AD facility; and $120 per month if organics are being hauled to a bio -engineered feedstock processing facility, the rate for a 2 - yard recycling bin serviced 1 day per week would be $55 per month (i.e. the average of the three MSW rates, or $110 per month, multiplied by 50%). Rates must be submitted in 2019 dollars. This form will become an attachment to the final contract. 10. Commercial and Multi -Family Co -collected Food Scraps and Yard Trimmings - Composting ollection Component (85% Labor and 150% Fuel Composting Process Residue Disposal 10a. 35 -gallon Cart 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 10b. 165 Gallon Cart 1 pick-up per week 2 pick-ups per week 3 pick-ups per week 4 pick-ups per week 5 pick-ups per week 6 pick-up per week 10c. 190 Gallon Cart 1 pick-up per week 2 pick-ups per week Labar + Fuel = otal Callectio + Composting + Disposal =F Total per month 39.42 6.96 46.38 1.09 0.14 47.61 per month 65.98 11.64 77.62 2.17 0.29 80.08 per month 91.25 16.10 107.35 3.26 0.43 111.04 per month 121.34 21.41 142.76 4.34 0.57 147.67 per month 151.68 26.77 178.44 5.43 0.71 184.59 per month 182.01 32.12 214.13 6.52 0.86 221.51 per month Labor + Fuel = otal Collectio + + Disposal = Totat Composting 39.95 7.05 47.00 2.02 0.27 49.28 per month 66.77 11.78 78.55 4.03 0.53 83.12 per month 92.28 16.29 108.57 6.05 0.80 115.41 per month 122.71 21.65 144.37 8.07 1.06 153.49 per month 153.39 27.07 180.46 10.08 1.33 191.87 per month 184.07 32.48 216.55 12.10 1.59 230.24 per month Labor + Fuel = otal Collectio + + Disposal = Total Composting 40.54 7.15 47.70 2.79 0.37 50.86 per month 67.69 11.94 79.63 5.58 0.73 85.95 per month Attachment D Page 1 of 2 City Issued Page Number for Reference (Waste Management Proposal): Page 405 of 435 Attachment D Page 2 of 2 City Issued Page Number for Reference (Waste Management Proposal): Page 406 of 435 3 pick-ups per week 93.49 16.50 109.99 8.38 1.10 119.47 per month 4 pick-ups per week 124.32 21.94 146.26 11.17 1.47 158.89 per month 5 pick-ups per week 155.40 27.42 182.82 13.96 1.84 198.62 per month 6 pick-up per week 186.48 32.91 219.39 16.75 2.20 238.34 per month 10d. 1 Cubic Yard Bin (standalone or half of 2 -yard split bin Labor + Fuel = otal Collectio + Composting + Disposal - Total 1 pick-up per week 43.34 7.65 50.99 6.27 0.82 58.08 per month 2 pick-ups per week 71.38 12.60 83.97 12.53 1.65 98.16 per month 3 pick-ups per week 97.89 17.27 115.17 18.80 2.47 136.44 per month 4 pick-ups per week 130.13 22.96 153.10 25.07 3.30 181.46 per month 5 pick-ups per week 162.67 28.71 191.37 31.33 4.12 226.83 per month 6 pick-up per week 195.20 34.45 229.65 37.60 4.95 272.19 per month 10e. 11.5 Cubic Yard Bin (standalone or half of 3 -yard split bi Labor + Fuel = otal Collectio + Composting + Disposal = Total 1 pick-up per week 43.65 7.70 51.35 9.40 1.24 61.99 per month 2 pick-ups per week 70.96 12.52 83.49 18.80 2.47 104.76 per month 3 pick-ups per week 96.65 17.06 113.71 28.20 3.71 145.61 per month 4 pick-ups per week 128.45 22.67 151.12 37.60 4.95 193.67 per month 5 pick-ups per week 160.57 28.34 188.90 47.00 6.18 242.08 per month 6 pick-up per week 192.68 34.00 226.68 56.40 7.42 290.50 per month 1Of. 12 Cubic Yard Bin (Standalone or half of 4 -yard split bin Labor + Fuel = otal Collectio + Composting + Disposal = Total 1 pick-up per week 43.96 7.76 51.71 12.53 1.65 65.89 per month 2 pick-ups per week 70.55 12.45 83.00 25.07 3.30 111.36 per month 3 pick-ups per week 95.41 16.84 112.25 37.60 4.95 154.79 per month 4 pick-ups per week 126.77 22.37 149.14 50.13 6.60 205.87 per month 5 pick-ups per week 158.47 27.96 186.43 62.66 8.25 257.34 per month 6 pick-up per week 190.16 33.56 223.72 7520 9.90 308.81 per month 10g. 3 Cubic Yard Bin Labor + Fuel = otal Collectio + Composting + Disposal = Total Attachment D Page 2 of 2 City Issued Page Number for Reference (Waste Management Proposal): Page 406 of 435 8/3/18 CITY OF TUSTIN RFP PROCESS QUESTION SET #2 TO WASTE MANAGEMENT 1. With regard to proposed staffing, what is the percent and/or number of FTE dedicated to the City of Tustin for each position listed in Proposal Form 7? 2. Proposal Form 7 indicates 4 relief drivers and spares. The text in Proposal Form 13 says that 10% relief drivers are planned for. It looks like 4 relief drivers/spares would be 10% of the total headcount, not 10% of the drivers. Please clarify. 3. Proposal Form 8 shows that each Recycling Coordinator would have a vehicle. There is no vehicle listed for the City Liaison. Does your company envision this person being able to be in the field to investigate chronic billing/collection/service issues or are you proposing this would only be an "office" position? The duties listed in Attachment EE of the contract (first bullet) indicate that at least 50% of the City Liaison's time would be spent in the field. 4. Proposal Form 8 indicates the following number of residential collection vehicles: MSW 3, yard trimmings/co-collection 2, recyclables 3, and source -separated food scraps 1. Please provide your company's estimates of tons and/or cubic yards of recyclables, source -separated food scraps and yard trimmings/co-collected yard trimmings & food scraps that these numbers of vehicles are based upon. Also please indicate how many routes are anticipated each day and each week for each of these 5 materials (MSW, YT, FS, Co -collected YT/FS and Recyclables) for residential collection service. 5. In Proposal Form 14 the City was requesting a projection of the tons expected to be diverted by each of the proposed diversion programs that your company listed (although this may not have been clear from the Form). Please provide a chart showing the projected tons to be diverted by each of the proposed diversion programs, divided into service lines (e.g. residential single stream, Yard trimmings, food scraps, co -collected YT and FS) with similar projections for all proposed programs for multi- family, commercial and roll off). Please provide projected tons and percent diversion in year #1 of the contract and by January 1, 2022. 6. In response to Question #6 in Question Set #1 the company said it is open to discussing providing information on pending litigation. The City is interested in pending litigation involving WM of Orange County and similar subsidiaries providing collection, transfer, processing services in Southern California. If the company has pending litigation that is a criminal action and/or wherein the action involves amounts greater than 10% of the individual subsidiaries' annual revenues, please provide it. The City is looking for pending litigation that could (a) impact the company's ability to perform the services required in the Tustin contract, and (b) matters that Question Set #2 WM Page 1 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 407 of 435 8/3/18 City decision -makers should be made aware of in reaching a decision on during evaluation process. 7. With regard to Proposal Form #12, does Otto Environmental provide a yellow cart for food scraps? It did not appear that color was available from the information on the Otto web site, however we understand that Waste Management may have a direct relationship with Otto that includes the availability of the yellow color selection. Please indicate if Waste Management has a source for the yellow cart color. 8. Also with regard to Proposal Form #12, please provide the number of each size and type of cart that WM is proposing to purchase and provide in the City of Tustin. 9. In Appendix III of the proposal, Exhibit A to the Interim Agreement of the Delivery an Acceptance of Food Waste Slurry at Joint Water Pollution Control Plant Liquid Waste Disposal Station, Section 2 a states "Food waste will be obtained from pre -consumer sources to generate the food waste slurry. Post -consumer sources will be minimized to the extent possible. Residential food waste upon written approval by the Districts." How is WM currently handling this requirement? Has the company received such approval from the Districts? If so, please provide a copy of the District's approval. Has WM found a difference in residential food scraps compared to commercial food scraps when creating the slurry at the CORe Facility and/or in the slurry processing by the Districts? 10. In Proposal Form #14 the residential food scrap program description states the material will be processed at either CORe or one of the company's local processing partner facilities such as Agromin. Please provide more detail on how the company plans to process both source - separated residential food scraps and if the company has a processing approach with respect to co -collected yard trimmings and food scraps. Also, provide more detail on how WM plans to process multi -family source -separated food scraps and multi -family co -collected yard trimmings and food scraps. 11. In some California jurisdictions, WM is sending out public education materials to residential customers that reduce the types of materials that can be placed in the single stream container. The flyer says that such materials must now be placed in the trash container. The Tustin contract Attachment B, Scope of Work, Section 5.5 lists the materials that the Contractor must accept in its residential and commercial/multi-family single stream programs. Is WM prepared to accept, process and market/divert those materials in the City of Tustin? If so, what is the company's plan for marketing the materials listed in Attachment B, Section 5.5? 12. In Proposal Form 21, there are several proposed exceptions to the contract that center around problems the company envisions with regard to marketing recyclable materials and possibly other divertable materials. Since diversion is the heart of the contract for the City of Tustin, please explain what the company's approach would be to addressing global Question Set #2 WM Page 2 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 408 of 435 8/3/18 market conditions. The City is especially interested in methods wherein the types of materials being collected and diverted will remain at least as broad as what is required in the city's contract contained in the RFP; and, if possible, will become even more comprehensive during the term of the contract. The City is concerned that WM may be planning on reducing the collection and marketing of the numbers and types of the divertable materials the City listed in Attachment B, Section 5.5. 13. Is WM currently delivering materials to the Agromin Facility? If so, what type(s) of materials and what products are being produced from those materials? 14. Proposal Form #5 identifies Luz Patino as the proposed Contract Compliance Officer and Hilario Perea as the proposed Route Manager. Please confirm that there is sufficient "band width" for the identified staff to take on the duties specified for the City of Tustin. Question Set #2 WM Page 3 of 3 City Issued Page Number for Reference (Waste Management Proposal): Page 409 of 435 [elk V961aI h'IIl►l RFP PROCESS QUESTION SET #2 TO WASTE MANAGEMENT With regard to proposed staffing, what is the percent and/or number of FTE dedicated to the City of Tustin for each position listed in Proposal Form 7? Please refer to a revised Proposal Form 7, now demonstrating percentage of Full -Time Equivalent (FTE) employees dedicated to the City of Tustin. 2. Proposal Form 7 indicates 4 relief drivers and spares. The text in Proposal Form 13 says that 10% relief drivers are planned for. It looks like 4 relief drivers/spares would be 10% of the total headcount, not 10% of the drivers. Please clarify. Please refer to a revised Proposal Form 7. The total relief drivers/spares are now reflective of a 10% ratio when comparing total estimated City of Tustin routes, not total headcount as stated in Form 13. 3. Proposal Form 8 shows that each Recycling Coordinator would have a vehicle. There is no vehicle listed for the City Liaison. Does your company envision this person being able to be in the field to investigate chronic billing/collection/service issues or are you proposing this would only be an "office" position? The duties listed in Attachment EE of the contract (first bullet) indicate that at least 50% of the City Liaison's time would be spent in the field. Waste Management anticipates the City Liaison position to be fully compliant with the duties in Attachment EE, including at least 50% of their time spent in the field to investigate chronic billing/collection/service issues as well as any required office coordination. The City Liaison will be required to have access to a vehicle for any pertinent field work. 4. Proposal Form 8 indicates the following number of residential collection vehicles: MSW 3, yard trimmings/co-collection 2, recyclables 3, and source -separated food scraps 1. Please provide your company's estimates of tons and/or cubic yards of recyclables, source -separated food scraps and yard trimmings/co-collected yard trimmings & food scraps that these numbers of vehicles are based upon. Also please indicate how many routes are anticipated each day and each week for each of these 5 materials (MSW, YT, FS, Co -collected YT/FS and Recyclables) for residential collection service. Please refer to the revised Proposal Form 14 (Diversion Chart) for respective tonnage estimates. Furthermore, please refer to the revised Question Set #2 W M Page 1 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 410 of 435 Proposal Form 7, where route count is equivalent to the FTEs reported under each line of business. 5. In Proposal Form 14 the City was requesting a projection of the tons expected to be diverted by each of the proposed diversion programs that your company listed (although this may not have been clear from the Form). Please provide a chart showing the projected tons to be diverted by each of the proposed diversion programs, divided into service lines (e.g. residential single stream, Yard trimmings, food scraps, co -collected YT and FS) with similar projections for all proposed programs for multi- family, commercial and roll off). Please provide projected tons and percent diversion in year #1 of the contract and by January 1, 2022. Please refer to the revised Proposal Form 14 (Diversion Chart). 6. In response to Question #6 in Question Set #1 the company said it is open to discussing providing information on pending litigation. The City is interested in pending litigation involving WM of Orange County and similar subsidiaries providing collection, transfer, processing services in Southern California. If the company has pending litigation that is a criminal action and/or wherein the action involves amounts greater than 10% of the individual subsidiaries' annual revenues, please provide it. The City is looking for pending litigation that could (a) impact the company's ability to perform the services required in the Tustin contract, and (b) matters that City decision -makers should be made aware of in reaching a decision on during evaluation process. With respect to affiliates of Waste Management Collection & Recycling, Inc. ("Proposer") performing services in Southern California, there are no matters to report that are criminal actions or civil actions involving greater than 10% of that affiliate's annual revenues. There are also no matters to report with respect to Proposer, or its affiliates performing services in Southern California, that would adversely impact Proposer's ability to provide the services required by the Tustin contract. While Waste Management cannot presume what may or may not affect the decision - makers, in Waste Management's view, there are no legal issues that would impact the evaluation process. 7. With regard to Proposal Form #12, does Otto Environmental provide a yellow cart for food scraps? It did not appear that color was available from the information on the Otto web site, however we understand that Waste Management may have a direct relationship with Otto that includes the availability of the yellow color selection. Please indicate if Waste Management has a source for the yellow cart color. Question Set #2 WM Page 2 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 411 of 435 Waste Management does have a direct relationship with Otto and can procure yellow carts for food scraps. 8. Also with regard to Proposal Form #12, please provide the number of each size and type of cart that WM is proposing to purchase and provide in the City of Tustin. Please refer to a revised Proposal Form #12, which now illustrates the number of each size and type of cart. 9. In Appendix III of the proposal, Exhibit A to the Interim Agreement of the Delivery an Acceptance of Food Waste Slurry at Joint Water Pollution Control Plant Liquid Waste Disposal Station, Section 2 a states "Food waste will be obtained from pre -consumer sources to generate the food waste slurry. Post -consumer sources will be minimized to the extent possible. Residential food waste upon written approval by the Districts." How is WM currently handling this requirement? Has the company received such approval from the Districts? If so, please provide a copy of the District's approval. Has WM found a difference in residential food scraps compared to commercial food scraps when creating the slurry at the CORe Facility and/or in the slurry processing by the Districts? Waste Management and the Los Angeles County Sanitation District (LACSD) currently have a verbal arrangement in which if Waste Management's Engineered Bio Slurry (EBS) maintains set standards, then LACSD will accept residential food waste. Waste Management is currently meeting those standards and is providing LACSD with residential food waste from the City of Manhattan Beach. Waste Management is willing to obtain a written approval by LACSD if the City so wishes and instructs. Furthermore, Waste Management's Boston and New York CORe facilities also currently collect and process residential food waste from local franchises. No differences in EBS quality has been found when combining residential and commercial food scraps. 10. In Proposal Form #14 the residential food scrap program description states the material will be processed at either CORe or one of the company's local processing partner facilities such as Agromin. Please provide more detail on how the company plans to process both source - separated residential food scraps and if the company has a processing approach with respect to co -collected yard trimmings and food scraps. Also, provide more detail on how WM plans to process multi -family source -separated food scraps and multi -family co -collected yard trimmings and food scraps. Question Set #2 W M Page 3 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 412 of 435 Waste Management plans to process source -separated residential food scraps at our CORe facility. This process will be the same in regards to commercial source separated food scrap collection. If the City chooses co -collected yard trimmings and food scraps as the preferred residential collection, Waste Management would collect the material on our green waste routes. The material will then be transloaded to the Agromin facility for processing. The facility uses a Covered Aerated Static Pile (CASP) technology that utilizes an organic cover, negative aeration, and biofiltration system that maximizes order and process control. Waste Management would deploy the same processing method for multi- family source separated food scrap collection (i.e. CORe facility) and co - collected yard trimmings and food scraps (i.e. Agromin). 11. In some California jurisdictions, WM is sending out public education materials to residential customers that reduce the types of materials that can be placed in the single stream container. The flyer says that such materials must now be placed in the trash container. The Tustin contract Attachment B, Scope of Work, Section 5.5 lists the materials that the Contractor must accept in its residential and commercial/multi-family single stream programs. Is WM prepared to accept, process and market/divert those materials in the City of Tustin? If so, what is the company's plan for marketing the materials listed in Attachment B, Section 5.5? Many of the items listed under Attachment B, Scope of Work, Section 5.5., are accepted, processed and marketed/diverted at our material recovery facilities today, and Waste Management intends to comply with the Scope of Work for these recyclable materials. However, a subset of listed Single Stream Recyclable Materials, either have no active post consumer market today, or are defined so broadly as to include items that are not recyclable. As North America's largest recycler, Waste Management welcomes the opportunity to share our industry expertise related to the processing and marketing of items on the Accepted Materials list, and work collaboratively with the City of Tustin to define a comprehensive single stream recycling program that meets the City's needs. 12. In Proposal Form 21, there are several proposed exceptions to the contract that center around problems the company envisions with regard to marketing recyclable materials and possibly other divertable materials. Since diversion is the heart of the contract for the City of Tustin, please explain what the company's approach would be to addressing global Question Set #2 WM Page 4 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 413 of 435 market conditions. The City is especially interested in methods wherein the types of materials being collected and diverted will remain at least as broad as what is required in the city's contract contained in the RFP; and, if possible, will become even more comprehensive during the term of the contract. The City is concerned that WM may be planning on reducing the collection and marketing of the numbers and types of the divertable materials the City listed in Attachment B, Section 5.5. As the nation's largest exporter of recycled materials, Waste Management's marketing capabilities and reach are unparalleled in the industry. In addition, given recent market disruptions resulting from changes in China's import policies, continued research and expansion of available market partners will remain a top priority throughout the contract term. This includes building on our compressive overseas buyer's portfolio and expanding our domestic outlets, both of which Waste Management is uniquely positioned to accomplish. Waste Management's approach to counteracting the strict standards imposed by China and its respective effects on the global recycling industry has been and will continue to be focused on customer education, program compliance, and facility enhancements. For example, Waste Management's Orange MRF has recently approved capital investments to advance our optical shorting technology, which will ultimately ensure higher plastic capture rates for the City of Tustin. However, it must be noted that global manufacturing trends and recycling economics ultimately dictate whether or not a material is deemed viable for recycling. As such, Waste Management's proposed exceptions were sought in order to merely provide the option to discuss any realized changes in the industry and to provide grounds to demonstrate their impact. The City of Tustin would ultimately maintain prerogative over granting such discussions and any proposed rate adjustment, if so presented. 13. Is WM currently delivering materials to the Agromin Facility? If so, what type(s) of materials and what products are being produced from those materials? Yes. Waste Management is currently delivering materials (co -collected yard trimmings and food scraps) directly to the Agromin facility from the City of Chino and Corona. 14. Proposal Form #5 identifies Luz Patino as the proposed Contract Compliance Officer and Hilario Perea as the proposed Route Manager. Please confirm that there is sufficient "band width" for the identified staff to take on the duties specified for the City of Tustin. Question Set #2 WM Page 5 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 414 of 435 Yes. Waste Management confirms that there is sufficient "band width" for the identified staff to take on the duties specific for the City of Tustin. Further, Waste Management is committed to expanding current resources where identified (e.g. the hiring of additional staff personnel) in order to ensure our fulfilment of the contract requirements. Question Set #2 WM Page 6 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 415 of 435 PROPOSAL FORM 7 LIST OF CONTRACTOR -FURNISHED PERSONNEL Position Description Office and Management Headcount (Number of FTE) Operations Manager Field Supervisor Supervisor Recycling Coordinators City Liaison Office Manager Route Manager Customer Service Representatives Dispatchers Other: Other: Other: General Manager Senior Manager(s) Responsible for Marketing of Food Scraps/Yard Trimmings/Compost Products and/or AD Energy and Digestate FTE Dedicated to Tustin 0.22 2.00 1.00 0.22 1.02 1.95 0.50 0.10 0.10 Collection and Transportation Headcount (leave blank if the position is not proposed): Residential Collection MSW Driver 2.67 Recycling Driver 2.36 Yard Trimmings and Co -collection Driver 1.18 Food Scraps Driver (as directed by City) 0.54 Residential Route Manager 0.38 Other Residential Driver: Other Residential Driver: TOTAL RESIDENTIAL DRIVERS 6.75 Commercial and Multi -Family Collection MSW Drivers 4.01 MSW Helpers Recycling Drivers (Single Material and Single Stream) 4.52 Recycling Helpers (Single Material and Single Stream) Yard Trimmings Drivers 0.90 Yard Trimmings Helpers Food Scraps Drivers 0.73 Food Scrap Helpers Co -collected Food Scraps and Yard Trimmings Drivers Page 1 of 2 City Issued Page Number for Reference (Waste Management Proposal): Page 416 of 435 PROPOSAL FORM 7 LIST OF CONTRACTOR -FURNISHED PERSONNEL FTE Dedicated Position Description to Tustin Co -collected Food Scraps and Yard Trimmings Helpers Commercial/Multi-family Route Manager 0.56 Other Com/MF Driver: Other Com/MF Driver: TOTAL COMMERCIAL/MULTI-FAMILY DRIVERS 10.16 Roll -off Collection MSW Compactors 0.71 Recycling (Single Material, Single Stream, Food Scraps, Yard Trimmings) 0.40 C&D 0.39 Roll -off Route Manager 0.08 Other Roll -off Drivers: TBD TOTAL ROLL -OFF DRIVERS 1.50 Miscellaneous Drivers and Support Relief Drivers & Spares 1.84 Box Truck Drivers Bulky Route Drivers 0.36 E-waste/U-waste/White Goods Route Drivers 0.36 Container Delivery Drivers 0.36 Scout Service Drivers 0.36 Mechanics 1.30 Mechanics Helpers 0.43 Other Misc. and Support: TOTAL MISC AND SUPPORT 5.02 TOTAL PROPOSED COLLECTION/TRANSPORTATION HEADCOUNT 23.43 This form will become Attachment G to the final contract. Page 2 of 2 City Issued Page Number for Reference (Waste Management Proposal): Page 417 of 435 PROPOSAL FORM 12 NUMBERS AND TYPES OF CONTAINERS TO BE FURNISHED BY CONTRACTOR AND CART SPECIFICATIONS Proposer shall include the proposed numbers, types, dimensions, manufacturer, and colors of commercial, residential, and roll -off containers that it will provide to all customers within the City. Minimum standards for the Containers and Cart submitted by the Proposer are contained in Attachment E. Note below, Proposers submittal detailing the proposed numbers, types, dimensions, manufacturer, and colors will become attached to the standards of Attachment E. This form will be included with the Cart specifications to become a part of Attachment E to the contract. Waste Management Carts: Otto Environmental Systems of North America, Inc. Waste Management will partner with our cart supplier, Otto Environmental Systems (Otto), for the delivery of new carts in Tustin. Otto has served the solid waste and recycling industry for over 60 years and has deployed more than 100 million carts to communities worldwide. Otto produces carts that are compatible with manual, semi - and fully -automated collection systems and their cart quality and workmanship is backed by a 10 -year warranty. We've successfully utilized Otto carts in communities throughout North America and are excited to provide them to Tustin customers. Primary features and benefits include: • Product Quality. Otto carts are engineered with the appropriate balance of stiffness and flexibility — this allows Otto carts to flex and better conform to automated collection equipment, reducing cart wear and tear. • Durability. Otto carts are designed to last — they are UV resistant for long-term sun exposure and lids feature a double -pinned attachment system that provides a robust connection to container body. • Shipping Efficiency. Otto carts can be shipped fully assembled and are designed to nest tight together when stacked — this allows for more efficient cart storage and shipping. City Issued Page Number for Reference (Waste Management Proposal): Page 418 of 435 • Customizable Design Options. While carts are available in eight standard color options, custom color options are also available and standard hot stamping and in -mold labels can be selected to display key program instructions. • Permanent Full Color Cark Markings. Using ColorFUSE1 technology, Otto offers full-color permanent cart branding that cannot be scratched, peeled off, or chemically removed. • Recyclability. High Density Polyethylene (HDPE) resin makes Otto carts recyclable and new containers are created with a percentage of recycled content. Cart Sustainability It only makes sense that the carts we provide Tustin for the collection of trash and recyclables should be made as environmentally responsible as they are durable, convenient, and long lasting. When selecting Otto Environmental Solutions as our proposed cart manufacturer for Tustin, we considered the following environmental benefits: • Environmentally Friendly Manufacturing. As a manufacturer of plastic products, Otto recognizes that its operations have an impact on the environment, and they are firmly committed to minimizing this impact through continual improvement of business practices, exceeding environmental regulations, and minimizing their carbon footprint in both company operations and the community. • Post Consumer Recycled Content. On average, Otto incorporates 30 percent post -consumer recycled content into their carts, helping to reduce our reliance on limited natural resources. • Cart Recovery and Recycling. The resin used to make Otto carts is recyclable at the end of the cart's useful life. Otto collects old, broken, and unwanted plastic containers to decrease the overall carbon footprint of the container manufacturing process. Otto will buy back Tustin carts that are at end of their lifecycle, regardless of manufacturer. City Issued Page Number for Reference (Waste Management Proposal): Page 419 of 435 Otto Cart Warranty Our proposed cart supplier, Otto Environmental Services, provides a non -transferable 10 -year warranty period from date of cart shipment. The provided warranty does not cover negligence, abuse or normal wear and tear, but does protect Waste Management and Tustin from defects in materials and workmanship. In the event a warranty claim is submitted, Otto will either repair, replace, or grant credit for defective carts. Repaired or replaced products are warranted for the balance of the original warranty period of the original cart(s) or part(s). Waste Management has a long-standing vendor history with Otto and has successfully utilized their cart warranty when needed. We are confident that Otto will stand behind their product quality. Please note a full and complete copy of warranty terms is available on the Otto Environmental Services website at: www.otto-usa.com/warrantV-information.htmt City Issued Page Number for Reference (Waste Management Proposal): Page 420 of 435 Otto Cart Specifications Model Height Width Depth Load Rating Carts per Stack Photo Otto Cart Count • 39,800 Carts 20 Gallon 35 Gallon 65 Gallon 95 Gallon MSD -25 E MSD -35 E MSD -65 E MSD -95 E 28 %" 38" 42 3/s" 45 3/s" 19 %" 19 25 %s" 27 %2" 24 %" 24 %" 29 %2" 33 %a" 88 LBS. 122.5 LBS. 230 LBS. 338 LBS. 9 10 9 8 Size . MSW =�M=•. Single Stream Food Waste Green Waste City Issued Page Number for Reference (Waste Management Proposal): Page 421 of 435 Waste Management Steel Front End Load (FEL) Containers: Wastequip Wastequip Front End Load Containers (FELs) are engineered using heavy gauge steel to withstand the stress of continued use. Standard models feature 12 gauge sides and 10 gauge bottoms, high density polyethylene lids and fully welded in -seams. Our heavy duty models have 10 gauge sides and 7 gauge bottoms for added strength and durability. Containers are primed inside and outside to reduce corrosion. Wastequip containers meet ANSI safety specifications and dimensional standards. City Issued Page Number for Reference (Waste Management Proposal): Page 422 of 435 2 YARD - AffliffZ-AMT170V 48 ft. trailer Pat/ drop __J�ARD 42152 281 36 181 18 53 ft. trailer flat/ drop 45 / 5732142 20 2/ 0 Plastic lid standard 37" x 41 " 37" x 48" 37" x 58" single wall single wall single wall Sides 12 gauge 12 gauge 12 gauge Bottom 10 gauge 10 gauge 10 gauge Weight 505 lbs. 602 lbs. 732 lbs Wastequip FEL Count • 2,100 Commercial Bins City Issued Page Number for Reference (Waste Management Proposal): Page 422 of 435 Waste Management Roll -off Containers: Wastequip Wastequip rectangular open -top roll -off containers are built to withstand the most demanding waste and scrap collection applications. Rectangular roll -off containers meet ANSI safety specifications and dimensional standards. • Heavy-duty, greaseable, fully -welded wheel assemblies • Greaseable rail rollers • 7 gauge rail gussets welded to floor and cross members • Front sheet bent 90 degrees to allow for overlap on side wall, adding extra strength to seam • V -notched weep hole at the bottom of each side post allows for drainage of liquid and inhibits rust • Rugged tarp hooks and available tarping systems from Pioneer or Mountain Tarp protect the load • Rust -inhibiting primer inside and outside • Painted in one of several standard colors using high-quality, low-VOC enamel Wastequip Roll -off Count • 120 Roll -off Containers City Issued Page Number for Reference (Waste Management Proposal): Page 423 of 435 PROPOSAL FORM 14 Page 1 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 424 of 435 Monthly Tons Monthly Tons DPS CODE Program Type Start Date Complete Implementation Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 All Residential Premises. No more than 20% by Residential Curbside weight Divertable r 267 294 2000- RC- CRB Single- stream 4/1/2019 Immediate Materials the NA Recyclable Materials curbside MSW stream by Dec 31, 2024 to earn Phase 2 1 -year extension 100% Commercial AB 1,142 Commercial Single- 341 compliance levels Approximately 6 new stream Recyclable 4/1/2019 Approximately new accounts implemented 1,035 Materials accounts s per month by March 31, 2022 to achieve Phase 1 2030- RC -OSP extension 100% Multi -family AB Approximately 3 878 Multi -family Single- 341 compliance levels Approximately 88 new accounts stream Recyclable 4/1/2019 — 796 Materials by March 31, 2022 to new accounts implemented per achieve Phase 1 month 2070- RC- SNL Special Collection 4/1/2019 Immediate NA NA Seasonal TBD TBD 2080- RC- SPE Special Collection 4/1/2019 Immediate NA NA Events 2090- RC- OTH Other recycling TBD TBD TBD TBD Food Scrap and Yard Trimmings Diversion Programs Page 1 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 424 of 435 PROPOSAL FORM 14 Page 2 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 425 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Residential Curbside All Residential 3000- CM- RCG Source- separated Yard 4/1/2019 Immediate Premises NA 542 598 Trimmings F Sufficient levels to provide AB 1826 Commercial On- site customers without 5 6 Source- separated Yard landscapers AB 1826 Trimmings Collection compliance 3020- CM- COG (an estimated 20% of generators) Multi -family Source - separated On-site Yard 4/1/2019 Phased NAIJ 13 14 Trimmings Collection Single-family Residential Food All Residential Scraps - Source- December 31, 2024 Premises. No more Separated As directed by the City. (specific collection than 10% (by weight) 3040- CM- FWC Estimated before system is at the sole yard trimmings/food January 1, discretion of the City) scraps in the curbside 69 76 MSW stream by Dec 31, 2024 to achieve Single-family Residential Food N/A Scraps — Co- collection 100% Tiers 1 — 4 AB Average of 7 organics Commercial Source 4/1/2019 1826 compliance by Approximately new generators added per separated Food Scraps at ors organics generators March 31, 2022 to month achieve Phase 1 extension Page 2 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 425 of 435 PROPOSAL FORM 14 Page 3 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 426 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Commercial Co- Co- collection optional, collected Food Scraps as directed by the City and Yard Trimmings Program type as 3040- CM- FWC directed by the City, before January 1, Average of 4 multi- 103 84 Approximately 268 new family organics Multi -family Source- 2022, per 100% SB 1383 multi -family organics generators added per separated Food Scraps generators month (8 per month if outreach efforts begin 4/1/2022) SB 1383 Multi -family Co- compliance by collected Food Scraps December 31, 2024 in and Yard Trimmings order to achieve Phase 2 extension Special Waste Diversion Programs 4030- SP- WHG White Goods 4/1/2019 Immediate NA NA 4040- SP- SCM Scrap Metal 4/1/2019 Immediate NA NA 4050- SP- WDW Wood waste 4/1/2019 Immediate NA NA 166 183 4060- SP- CAR Concrete, Asphalt, and 4/1/2019 Immediate NA NA Rubble 1 4070- SP- DSD Disaster debris As Needed As Needed NA NA 4100- SP- OTH Other special waste TBD TBD TBD TBD Education 5000- ED- ELC Electronic outreach 4/1/2019 Immediate Per the Agreement NA Page 3 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 426 of 435 PROPOSAL FORM 14 Page 4 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 427 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 5010- ED- PRN 4/1/2019 Immediate Per the Agreement NA Print outreach TBD TBD 5020- ED- OUT 4/1/2019 Two (2) Full Time I Per the Agreement Per the Agreement Outreach Recycling Coordinators MRFing Programs 7000- FR- MRF 4/1/2019 Immediate Through I TBD TBD Clean MRF end of Term _ Food Scrap and Yard Trimming Processing Facilities Composting Facility — As needed to service No more than 10% Residential Yard As directed by City As directed by City Yard Trimming Contamination Trimmings Diversion Composting Facility — As needed to service Residential Co- collected Yard No more than 10% collected Yard As directed by City As directed by City Trimmings and Food Contamination Trimmings and Food Scrap Diversion 7030- FR- CMF Scraps Composting Facility — As needed to service No more than 10% Residential Food As directed by City As directed by City Food Scrap Diversion Contamination Scraps Composting Facility — As needed to service Commercial/Multi- As directed by City As directed by City Co- collected Yard No more than 10% family Yard Trimmings Trimmings and Food Contamination Scrap Diversion Composting Facility — As needed to service Commercial/Multi- collected Yard No more than 10% family Co- collected As directed by City As directed by City Trimmings and Food Contamination Yard Trimmings and Scrap Diversion Food Scraps Composting Facility— Page 4 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 427 of 435 PROPOSAL FORM 14 Page 5 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 428 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Commercial/Multi- As directed by City As directed by City As needed to service rvv iiivic uidii IU 7o family Food Scraps Food Scrap Diversion Contamination Anaerobic Digestion As needed to service (AD) Facility – As directed by City As directed by City Yard Trimming No more than 10% Residential Yard Diversion Contamination Trimmings TBD TBD AD Facility– As needed to service Residential Co- Co- collected Yard No more than 10% collected Yard As directed by City As directed by City Trimmings and Food Contamination Trimmings and Food Scrap Diversion Scraps AD Facility– As needed to service No more than 10% Residential Food As directed by City As directed by City Food Scrap Diversion Contamination 7030- FR- CMF Scraps AD Facility – As needed to service No more than 10% Commercial/Multi- As directed by City As directed by City Yard Trimming Contamination family Yard Trimmings Diversion AD Facility– As needed to service Commercial/Multi- Co- collected Yard No more than 10% family Co- collected As directed by City As directed by City Trimmings and Food Contamination Yard Trimmings and Scrap Diversion Food Scraps AD Facility– As needed to service No more than 10% Commercial/Multi- As directed by City As directed by City Food Scrap Diversion Contamination family Food Scraps Bioengineered – D-,;,4-+;-1 C.,.,.1 n� A;—+4ti., r.+., n� ,+;�o,.+oa ti., r.+„ As needed to service No more than 10% Page 5 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 428 of 435 PROPOSAL FORM 14 Total Tons Diverted 3,000 3,280 Total Tons Collected 6,196 6,352 Diversion 48% 52% Page 6 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 429 of 435 Monthly Tons Monthly Tons DPS CODE Program Type Start Date Complete Implementation Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 " "y ""y "y ""y Food Scrap Diversion Contamination Scraps 7030- FR- CMF Bioengineered— Commercial/Multi- As directed by City As directed by City As needed to service o No more than 10/o family Food Scraps Food Scrap Diversion Contamination HHW 9010- HH- PMC Mobile or periodic Immediate Through end of Term 2 collection events per NA collection year 9045- HH- E -waste Immediate Through end of Term Curbside collection NA 4 5 EWA EWA 9050- HH- OTH Other HHW Immediate Through end of Term Curbside collection NA Total Tons Diverted 3,000 3,280 Total Tons Collected 6,196 6,352 Diversion 48% 52% Page 6 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 429 of 435 PROPOSAL FORM 14 Page 1 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 430 of 435 Monthly Tons Monthly Tons DPS CODE Program Type Start Date Complete Implementation Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 All Residential Premises. No more than 20% by Residential Curbside weight Divertable r 267 294 2000- RC- CRB Single- stream 4/1/2019 Immediate Materials the NA Recyclable Materials curbside MSW stream by Dec 31, 2024 to earn Phase 2 1 -year extension 100% Commercial AB Commercial Single- 341 compliance levels Approximately 6 new stream Recyclable 4/1/2019 Approximately new accounts implemented 1,035 1,222 Materials s accounts per month by March 31, 2022 to achieve Phase 1 2030- RC -OSP extension 100% Multi -family AB Approximately 3 Multi -family Single- 341 compliance levels Approximately 88 new accounts stream Recyclable 4/1/2019 — 796 890 Materials by March 31, 2022 to new accounts implemented per achieve Phase 1 month 2070- RC- SNL Special Collection 4/1/2019 Immediate NA NA Seasonal 1 1 2080- RC- SPE Special Collection 4/1/2019 Immediate NA NA Events 2090- RC- OTH Other recycling TBD TBD TBD TBD Food Scrap and Yard Trimmings Diversion Programs Page 1 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 430 of 435 PROPOSAL FORM 14 Page 2 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 431 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Residential Curbside All Residential 3000- CM- RCG Source- separated Yard 4/1/2019 Immediate Premises NA 542 598 Trimmings F Sufficient levels to provide AB 1826 Commercial On- site customers without 5 6 Source- separated Yard landscapers AB 1826 Trimmings Collection compliance 3020- CM- COG (an estimated 20% of generators) Multi -family Source - separated On-site Yard 4/1/2019 Phased NAIJ 13 14 Trimmings Collection Single-family Residential Food All Residential Scraps - Source- December 31, 2024 Premises. No more Separated As directed by the City. (specific collection than 10% (by weight) 3040- CM- FWC Estimated before system is at the sole yard trimmings/food January 1, discretion of the City) scraps in the curbside 8 21 MSW stream by Dec 31, 2024 to achieve Single-family Residential Food N/A Scraps — Co- collection 100% Tiers 1 — 4 AB Average of 7 organics Commercial Source 4/1/2019 1826 compliance by Approximately new generators added per separated Food Scraps at ors organics generators March 31, 2022 to month achieve Phase 1 extension Page 2 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 431 of 435 PROPOSAL FORM 14 Page 3 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 432 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Commercial Co- Co- collection optional, collected Food Scraps as directed by the City and Yard Trimmings Program type as 3040- CM- FWC directed by the City, before January 1, Average of 4 multi- 103 585 Approximately 268 new family organics Multi -family Source- 2022, per 100% SB 1383 multi -family organics generators added per separated Food Scraps generators month (8 per month if outreach efforts begin 4/1/2022) SB 1383 Multi -family Co- compliance by collected Food Scraps December 31, 2024 in and Yard Trimmings order to achieve Phase 2 extension Special Waste Diversion Programs 4030- SP- WHG White Goods 4/1/2019 Immediate NA NA 4040- SP- SCM Scrap Metal 4/1/2019 Immediate NA NA 4050- SP- WDW Wood waste 4/1/2019 Immediate NA NA 166 183 4060- SP- CAR Concrete, Asphalt, and 4/1/2019 Immediate NA NA Rubble 1 4070- SP- DSD Disaster debris As Needed As Needed NA NA 4100- SP- OTH Other special waste TBD TBD TBD TBD Education 5000- ED- ELC Electronic outreach 4/1/2019 Immediate Per the Agreement NA Page 3 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 432 of 435 PROPOSAL FORM 14 Page 4 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 433 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 5010- ED- PRN 4/1/2019 Immediate Per the Agreement NA Print outreach NA NA 5020- ED- OUT 4/1/2019 Two (2) Full Time I Per the Agreement Per the Agreement Outreach Recycling Coordinators MRFing Programs 7000- FR- MRF 4/1/2019 Immediate Through I TBD TBD Clean MRF end of Term _ Food Scrap and Yard Trimming Processing Facilities Composting Facility — As needed to service No more than 10% Residential Yard As directed by City As directed by City Yard Trimming Contamination Trimmings Diversion Composting Facility — As needed to service Residential Co- collected Yard No more than 10% collected Yard As directed by City As directed by City Trimmings and Food Contamination Trimmings and Food Scrap Diversion 7030- FR- CMF Scraps Composting Facility — As needed to service No more than 10% Residential Food As directed by City As directed by City Food Scrap Diversion Contamination Scraps Composting Facility — As needed to service Commercial/Multi- As directed by City As directed by City Co- collected Yard No more than 10% family Yard Trimmings Trimmings and Food Contamination Scrap Diversion Composting Facility — As needed to service Commercial/Multi- collected Yard No more than 10% family Co- collected As directed by City As directed by City Trimmings and Food Contamination Yard Trimmings and Scrap Diversion Food Scraps Composting Facility— Page 4 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 433 of 435 PROPOSAL FORM 14 Page 5 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 434 of 435 Complete Implementation Monthly Tons Monthly Tons DPS CODE Program Type Start Date Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 Commercial/Multi- As directed by City As directed by City As needed to service rvv iiivic uidii IU 7o family Food Scraps Food Scrap Diversion Contamination Anaerobic Digestion As needed to service (AD) Facility – As directed by City As directed by City Yard Trimming No more than 10% Residential Yard Diversion Contamination Trimmings NA NA AD Facility– As needed to service Residential Co- Co- collected Yard No more than 10% collected Yard As directed by City As directed by City Trimmings and Food Contamination Trimmings and Food Scrap Diversion Scraps AD Facility– As needed to service No more than 10% Residential Food As directed by City As directed by City Food Scrap Diversion Contamination 7030- FR- CMF Scraps AD Facility – As needed to service No more than 10% Commercial/Multi- As directed by City As directed by City Yard Trimming Contamination family Yard Trimmings Diversion AD Facility– As needed to service Commercial/Multi- Co- collected Yard No more than 10% family Co- collected As directed by City As directed by City Trimmings and Food Contamination Yard Trimmings and Scrap Diversion Food Scraps AD Facility– As needed to service No more than 10% Commercial/Multi- As directed by City As directed by City Food Scrap Diversion Contamination family Food Scraps Bioengineered – D-,;,4-+;-1 C.,.,.1 n� A;—+4ti., r.+., n� ,+;�o,.+oa ti., r.+„ As needed to service No more than 10% Page 5 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 434 of 435 PROPOSAL FORM 14 Total Tons Diverted 2,949 3,826 Total Tons Collected 6,196 6,510 Diversion 48% 59% Page 6 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 435 of 435 Monthly Tons Monthly Tons DPS CODE Program Type Start Date Complete Implementation Monthly Target Diverted Yr Diverted Implementation Requirements 1 4.1.19 1.1.22 " "y ""y "y ""y Food Scrap Diversion Contamination Scraps 7030- FR- CMF Bioengineered— Commercial/Multi- As directed by City As directed by City As needed to service o No more than 10/o family Food Scraps Food Scrap Diversion Contamination HHW 9010- HH- PMC Mobile or periodic Immediate Through end of Term 2 collection events per NA collection year 9045- HH- E -waste Immediate Through end of Term Curbside collection NA 13 13 EWA EWA 9050- HH- OTH Other HHW Immediate Through end of Term Curbside collection NA Total Tons Diverted 2,949 3,826 Total Tons Collected 6,196 6,510 Diversion 48% 59% Page 6 of 6 City Issued Page Number for Reference (Waste Management Proposal): Page 435 of 435