HomeMy WebLinkAbout10 APPROVAL OF TWO IT SUPPORT SERVICES AGREEMENTS WITH 360S2GDocusign Envelope ID: 925292DA-3C22-836C-81C8-1E9AE2ED9AFC
MEETING DATE
TO
FROM
Agenda Item 10
AGENDA REPORT Reviewed:
City Manager Q`�S
Finance Director
JULY 21, 2026
ALDO E. SCHINDLER, CITY MANAGER
JENNIFER KING, FINANCE DIRECTOR/CITY TREASURER
SUBJECT: APPROVAL OF TWO IT SUPPORT SERVICES AGREEMENTS
WITH 360S2G
SUMMARY:
In July 2025, staff recommended and the City Council approved an Information Technology
(IT) End User Support Service (help desk) Agreement with 360S2G. Staff have since
identified other technology improvement projects that require additional implementation
and help -desk support. These Council -approved projects include the Palo Alto
Cybersecurity Suite, Cisco/Webex Calling phone system replacement, Axon Enterprise
Suite for the Police Department, as well as the Computer -Aided Dispatch and Records
Management System that is presented for the Council's consideration tonight.
To support these additional assignments, staff are recommending an amendment to the
existing End User Support Services Agreement and a new contract with 360S2G for high
level, limited -term technical implementation services. If approves, the amendment to the
End User Support Service Agreement will provide three dedicated end user consultants
and increase the annual cost from $210,000 per year to $630,000 per year; and the new
Implementation Support Services Agreement will cover the services of two IT System
Administrators and two IT Network Engineers for six months at $832,000.
RECOMMENDATION:
Staff recommended that the City Council:
Authorize the City Manager or designee to execute an amendment to increase the
End User Support Services Agreement with 360S2G to $630,000 per year;
2. Authorize the City Manager or designee to execute an Implementation Services
Agreement with 360S2G for $832,000; and
3. Authorize subsequent amendments for up to 10% contingency when necessary.
FISCAL IMPACT:
The original annual cost of the IT End User Support Service Agreement approved in July
2025 was $210,000. The amended annual cost, if approved, will be $630,000. The cost of
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City Council Agenda Report
Approval of Two IT Support Service Agreements
July 21, 2026
Page 2
the Implementation Support Services Agreement is $832,000. The Fiscal Year 2026-2027
adopted budget has sufficient appropriations to support the proposed amendment and
agreement.
CORRELATION TO THE STRATEGIC PLAN:
This project contributes to the fulfillment of the City's Strategic Plan Goal E: Organizational
Excellence and Customer Services, Strategy 5; Implement a Citywide information
technology plan to prioritize technology investments and ensure that technology serves the
purpose of customer services, staff efficiency, financial accountability, and excellent service
delivery. Specifically, both support service agreements fulfill department requests,
expediate project timeline, improve customer service experience, and allow the IT team to
focus on the overall IT network infrastructure.
BACKGROUND AND DISCUSSION:
The City's IT team manages organization -wide information technology, including
computers, servers, digital access, audio/visual equipment, phones, printers, and cameras
at multiple locations with over 400 users and 1000 devices. The help desk receives on
average over 3,000 service requests per year and supports 24/7 public safety needs.
Through a competitive bidding process, staff selected 360S2G, a full -service technology
consulting firm, to supplement citywide IT end user (help desk) support services in July
2025. Staff have since identified other special projects such as rotating device
replacements, various application upgrades, Police patrol vehicle mobile data network
improvements, and citywide printer/copier maintenance, etc., all of which can benefit from
additional user support. These special projects were not originally contemplated in the end
user service agreement. However, the ability to use contractors to expedite implementation
of these advancements and rotating maintenance will improve operational effectiveness,
system reliability and functionality, as well as allowing the IT team to focus on crucial
infrastructure management tasks.
Concurringly the City has initiated several major system upgrades that seek to modernize
the digital infrastructure, replace outdated platforms, and improve cybersecurity posture
and efficiency. These projects include Palo Alto Cybersecurity Suite, Cisco Webex Calling
Platform, Axon Enterprise Suite, and the Sun Ridge CAD/RMS System for the Council's
consideration. The implementation of all these projects requires extensive reconfiguration
of backend network, server, and infrastructure. As a current service provider, 360S2G has
knowledge of the City's operation environment and can supplement support with highly
skilled professionals for these specific projects.
Jennifer King Joachim Romero
Finance Director/City Treasurer IT Manager
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City Council Agenda Report
Approval of Two IT Support Service Agreements
July 21, 2026
Page 3
Attachments:
1. First Amendment to IT End User Support Service Agreement
2. Service Agreement for IT Implementation Services
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FIRST AMENDMENT
TO
IT END USER SUPPORT SERVICES AGREEMENT
This First Amendment to IT End User Support Services Agreement ("Amendment) is
made and entered into as of July 21 st, 2026, ("Effective Date") by and between the CITY OF
TUSTIN, a municipal corporation ("City"), and 360S2G, a California corporation
("Contractor").
WHEREAS, the City and the Firm entered into that certain IT End User Support
Services Agreement on July 15, 2025 (the "Agreement"), which is incorporated herein by this
reference; and
WHEREAS, the City and Contractor desire to amend the Agreement to increase the
annual not -to -exceed amount from $210,000 to $630,000 as provided herein.
NOW, THEREFORE, in consideration of the promises and mutual agreements
contained herein, City and Consultant agree as follows:
1. Section 2.1 Agreement is amended and restated in its entirety to read:
2.1 Compensation of Contractor. For the Services rendered pursuant
to this Agreement, the Contractor shall be compensated and reimbursed only for such
Services and such amounts as are expressly prescribed in the Proposal, in an amount
not to exceed $210,000 annually from July 16, 2025 through June 30, 2026 and $630,000
annually thereafter.
THE MAXIMUM AMOUNT OF CITY' S OBLIGATION UNDER THIS AGREEMENTIS THE
AMOUNT SPECIFIED IN THIS SECTION. IF THE CITY' S MAXIMUM OBLIGATION IS
REACHED BEFORE THE CONTRACTOR'S SERVICES UNDER THIS AGREEMENT
ARE COMPLETED, CONTRACTOR WILL NEVERTHELESS COMPLETE THE
SERVICES WITHOUT LIABILITY ON THE CITY' S PART FOR FURTHER PAYMENT
BEYOND THE MAXIMUM AMOUNT.
2 Section 3.4 of the Agreement is amended and restated in its entirety to read:
4.2 Term. Unless earlier terminated in accordance with Sections 7. 6
or 7. 7 of this Agreement, this Agreement shall continue in full force effect for two
(2) years ending on June 30, 2027, unless extended for up to three (3) additional
one-year periods by mutual written agreement of the parties.
3 Except as expressly amended herein, all other terms and conditions of the
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Agreement shall remain in full force and effect.
4 The persons executing this Amendment on behalf of the parties warrant that they
are duly authorized to execute this Amendment on behalf of said parties and that
by so executing the parties are formally bound to the provisions of this
Amendment.
IN WITNESS hereof, the parties enter into this Amendment on the year and day first
above written.
"City"
CITY OF TUSTIN, a municipal corporation
la
APPROVED AS TO FORM:
DAVID E. KENDIG
City Attorney
/msd/
Aldo E. Schindler
City Manager
"Contractor"
360S2G
Devon Knittle
VP — Contracts and Legal
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CONTRACT FOR
IT IMPLEMENTATION SUPPORT SERVICES AGREEMENT
FOR THE PERIOD OF
July 21, 2026 — January 31, 2027
This Agreement for IT Implementation Support Services (herein
"Agreement"), is made and entered into this July 21 st, 2026 ("Effective Date"), by and
between the CITY OF TUSTIN, a municipal corporation ("City"), and 360S2G, a
California Corporation ("Contractor').
WHEREAS, the City desires to retain 360S2G as a consultant for IT project
implementation support services provided by system administrator and network
engineer. The assignment is intended to last for six months;
WHEREAS, Contractor submitted to City a proposal, dated June 25, 2026,
a copy of which is attached hereto as Exhibits "A" a n d
" B " ("Proposal"), and which are incorporated herein by this reference;
WHEREAS, Contractor is qualified to provide the necessary services and has
agreed to provide such services; and
WHEREAS, City desires to retain Contractor to provide the necessary
services subject to the terms and conditions of this Agreement.
NOW, THEREFORE, in consideration of the promises and mutual
agreements contained herein, and other valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, City and Contractor agree as follows:
SERVICES OF CONTRACTOR
1.1 Scope of Services. In compliance with all terms and conditions
of this Agreement, Contractor shall provide those services specified in the Proposal
(the "Services" or the "Work"). Contractor warrants that all Services shall be
performed in a competent, professional, and satisfactory manner in accordance with
all standards prevalent in the industry. Contractor is not permitted to subcontract the
Services. In the event of any inconsistency between the terms contained in Proposal
and specific terms set forth in the main body of this Agreement, the terms set forth in
the main body of this Agreement shall govern.
1.2 Compliance with Law. All Services rendered hereunder shall
be provided in accordance with all laws, ordinances, resolutions, statutes, rules, and
regulations of the City of Tustin and of any federal, state or local governmental
agency of competent jurisdiction.
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1.3 Licenses and Permits. Contractor shall obtain at its sole cost
and expense such licenses, permits and approvals as may be required by law for the
performance of the Services required by this Agreement.
1.4 Familiarity with Work. By executing this Contract, Contractor
warrants that Contractor (a) has thoroughly investigated and considered the Work to
be performed, (b) has investigated the site of the Work and become fully acquainted
with the conditions there existing, (c) has carefully considered how the Work should
be performed, and (d) fully understands the facilities, difficulties and restrictions
attending performance of the Work under this Agreement. Should the Contractor
discover any latent or unknown conditions materially differing from those inherent in
the Work or as represented by the City, Contractor shall immediately inform City of
such fact and shall not proceed with any Work except at Contractor's risk until written
instructions are received from the Contract Officer.
1.5 Care of Work. Contractor shall adopt and follow reasonable
procedures and methods during the term of the Agreement to prevent loss or damage
to materials, papers or other components of the Work, and shall be responsible for
all such damage until acceptance of the Work by City, except such loss or damages
as may be caused by City's own negligence.
1.6 Additional Services. Contractor shall perform services in
addition to those specified in the Proposal when directed to do so in writing by the
Contract Officer, provided that Contractor shall not be required to perform any
additional services without compensation. Any additional compensation exceeding
the original contract sum must be approved in writing by the Contract Officer.
2. COMPENSATION
2.1 Compensation of Contractor. For the Services rendered
pursuant to this Agreement, the Contractor shall be compensated and reimbursed
only for such Services and such amounts as are expressly prescribed in the
Proposal, in an amount not to exceed $832,000 annually.
THE MAXIMUM AMOUNT OF CITY'S OBLIGATION UNDER THIS AGREEMENT
IS THE AMOUNT SPECIFIED IN THIS SECTION. IF THE CITY'S MAXIMUM
OBLIGATION IS REACHED BEFORE THE CONTRACTOR'S SERVICES
UNDER THIS AGREEMENT ARE COMPLETED, CONTRACTOR WILL
NEVERTHELESS COMPLETE THE SERVICES WITHOUT LIABILITY ON THE
CITY'S PART FOR FURTHER PAYMENT BEYOND THE MAXIMUM AMOUNT.
2.2 Method of Payment. In any month in which Contractor wishes
to receive payment, Contractor shall, no later than the first working day of such
month, submit to City in the form approved by City's Director of Finance, an invoice
for Services rendered prior to the date of the invoice. City shall pay Contractor for all
expenses stated thereon which are approved by City consistent with this Agreement,
no later than the last working day of said month.
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2.3 Changes. In the event any change or changes in the Work is
requested by City, the parties hereto shall execute an addendum to this Agreement,
setting forth with particularity all terms of such addendum, including, but not limited
to, any additional Contractor's fees. Addenda may be entered into:
A. To provide for revisions or modifications to documents or
other work product or work when documents or other work product or work is required
by the enactment or revision of law subsequent to the preparation of any documents,
other work product or work;
B. To provide for additional services not included in this
Agreement or not customarily furnished in accordance with generally accepted
practice in Contractor's profession.
2.4 Payment for Changes. Changes approved pursuant to an
Addendum shall be compensated at the personnel hourly rates prescribed in the
Proposal.
2.5 City Holiday The City of Tustin observes 13 holidays: New
Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth,
Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after
Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve. Work performed
during holidays will be compensated at the standard hourly rate prescribed in the
Proposal.
3. PERFORMANCE SCHEDULE
3.1 Time of Essence. Time is of the essence in the performance of
this Agreement.
3.2 Schedule of Performance. All Services rendered pursuant to
this Agreement shall be performed within any time periods prescribed in the
Proposal.
3.3 Force Majeure. The time for performance of Services to be
rendered pursuant to this Agreement may be extended because of any delays due
to unforeseeable causes beyond the control and without the fault or negligence of
the Contractor, including, but not restricted to, acts of God or of a public enemy, acts
of the government, fires, earthquakes, floods, epidemic, quarantine restrictions, riots,
strikes, freight embargoes, and unusually severe weather if the Contractor shall
within ten (10) days of the commencement of such condition notify the Contract
Officer who shall thereupon ascertain the facts and the extent of any necessary
delay, and extend the time for performing the Services for the period of the enforced
delay when and if in the Contract Officer's judgment such delay is justified, and the
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Contract Officer's determination shall be final and conclusive upon the parties to this
Agreement.
3.4 Term. Unless earlier terminated in accordance with Sections
7.6 or 7.7 of this Agreement, this Agreement shall continue in full force and effect
until satisfactory completion of the services but not exceeding $832,000 from the date
hereof for six months, unless extended by mutual written agreement of the parties.
4. COORDINATION OF WORK
4.1 Representative of Contractor. The following Principal of the
Contractor is hereby designated as being the principal and representative of
Contractor authorized to act on its behalf with respect to the Work specified herein
and make all decisions in connection therewith: Ken Ledford
It is expressly understood that the experience, knowledge,
capability and reputation of the foregoing Principal is a substantial inducement for
City to enter into this Agreement. Therefore, the foregoing Principal shall be
responsible during the term of this Agreement for directing all activities of Contractor
and devoting sufficient time to personally supervise the Services hereunder. The
foregoing Principal may not be changed by Contractor without the express written
approval of City.
4.2 Contract Officer. The Contract Officer shall be the Director of
Finance. The Co -Contract Officer shall be the IT Manager. It shall be the Contractor's
responsibility to keep the Contract Officer, or the Co -Contract Officer in the Contract
Officer's absence, fully informed of the progress of the performance of the Services
and Contractor shall refer any decisions, which must be made by City to the Contract
Officer. Unless otherwise specified herein, any approval of City required hereunder
shall mean the approval of the Contract Officer or the Co -Contract Officer.
4.3 Prohibition Against Subcontracting or Assignment. The
experience, knowledge, capability and reputation of Contractor, its principals and
employees were a substantial inducement for the City to enter into this Agreement.
Therefore, Contractor shall not contract with any other entity to perform in whole or
in part the Services required hereunder without the express written approval of the
City. In addition, neither this Agreement nor any interest herein may be assigned or
transferred, voluntarily or by operation of law, without the prior written approval of
City.
4.4 Independent Contractor. Neither the City nor any of its
employees shall have any control over the manner, mode or means by which
Contractor, its agents or employees perform the Services required herein, except as
otherwise set forth herein. Contractor shall perform all Services required herein as
an independent contractor of City and shall remain at all times as to City a wholly
independent contractor with only such obligations as are consistent with that role.
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Contractor shall not at any time or in any manner represent that it or any of its agents
or employees are agents or employees of City. Contractor shall be solely responsible
for compliance with State and Federal Law with respect to the wages, hours, benefits,
and working conditions of its employees, including requirement for payroll deductions
for taxes. Employees or independent contractors of Contractor are not City
employees.
5. INSURANCE / INDEMNIFICATION
5.1 Insurance Requirements
A. Types of Required Coverages. Contractor shall
maintain in full force and effect during the term of this Agreement the following
insurance policies:
(1) Commercial General Liability: Commercial General
Liability Insurance which affords coverage at least as broad as Insurance
Services Office "occurrence" form CG 00 01, with minimum limits of at least
$5,000,000 each occurrence, and if written with an aggregate, the
aggregate shall be double the each occurrence limit.
(2) Products -Completed Operations: Contractor shall
procure and submit to City evidence of insurance for a period of at least
three (3) years from the time that all Work under this contract is completed.
(3) Automobile Liability Insurance: Automobile Liability
Insurance with coverage at least as broad as Insurance Services Office
Form CA 0001 covering "Any Auto" (Code 1) with minimum limits of
$1,000,000 each accident.
(4) Professional Liability: Professional Liability insurance
with minimum limits of $3,000,000 each claim. Covered Professional
Services shall specifically include all Work to be performed under the
contract and delete any exclusion that may potentially affect the Work to be
performed.
(5) Workers' Compensation: Workers' Compensation
Insurance, as required by the State of California and Employer's Liability
Insurance with a limit of not less than $1,000,000 each accident for bodily
injury and $1,000,000 each employee for bodily injury by disease.
B. Endorsements
Insurance policies shall not be in compliance if they include
any limiting provision or endorsement that has not been submitted to the City for
approval.
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(1) The insurance coverages required by Section (1)
Commercial General Liability; and (3) Automobile Liability Insurance shall
contain the following provisions or be endorsed to provide the following:
(a) Additional Insured: The City, its elected officials,
officers, employees, volunteers, boards, agents and representatives
shall be additional insureds with regard to liability and defense of
suits or claims arising out of the performance of the Contract.
Additional Insured Endorsements shall not:
i. Exclude "Contractual Liability"
ii. Restrict coverage to the "Sole" liability of
contractor
iii. Exclude "Third -Party -Over Action"
iv. Contain any other exclusion contrary to the
Contract
(b) Primary Insurance: This insurance shall be
primary and any other insurance whether primary, excess, umbrella
or contingent insurance, including deductible, or self-insurance
available to the insureds added by endorsement shall be in excess
of and shall not contribute with this insurance.
(c) The policy or policies of insurance required by
Section (5) Workers' Compensation shall be endorsed, as follows:
Waiver of Subrogation: A waiver of subrogation
stating that the insurer waives all rights of
subrogation against the indemnified parties.
C. Notice of Cancellation
Required insurance policies shall not be cancelled or the
coverage reduced until a thirty (30) day written notice of cancellation has been
served upon the City except ten (10) days shall be allowed for non-payment of
premium.
D. Evidence of Insurance
The Contractor, concurrently with the execution of this
Agreement, and as a condition precedent to the effectiveness thereof, shall deliver
either certified copies of the required policies, or original certificates and
endorsements on forms approved by the City. The certificates and endorsements
for each insurance policy shall be signed by a person authorized by that insurer to
bind coverage on its behalf. At least fifteen (15) days prior to the expiration of any
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such policy, evidence of insurance showing that such insurance coverage has
been renewed or extended shall be filed with the City. If such coverage is
cancelled or reduced, Contractor shall, within ten (10) days after receipt of written
notice of such cancellation or reduction of coverage, file with the City evidence of
insurance showing that the required insurance has been reinstated or has been
provided through another insurance company or companies.
E. Deductible or Self -Insured Retention
Any deductible or self -insured retention must be approved in
writing by the City and shall protect the indemnified parties in the same manner
and to the same extent as they would have been protected had the policy or
policies not contained a deductible or self -insured retention.
F. Contractual Liability
The coverage provided shall apply to the obligations assumed
by the Contractor under the indemnity provisions of this contract.
G. Failure to Maintain Coverage
Contractor agrees to suspend and cease all operations
hereunder during such period of time as the required insurance coverage is not in
effect and evidence of insurance has not been furnished to the City. The City shall
have the right to withhold any payment due Contractor until Contractor has fully
complied with the insurance provisions of this Contract.
In the event that the Contractor's operations are suspended
for failure to maintain required insurance coverage, the Contractor shall not be
entitled to an extension of time for completion of the Work because of production
lost during suspension.
H. Acceptability of Insurers
Each such policy shall be from a company or companies with
a current A.M. Best's rating of no less than A:VII and authorized to do business in
the State of California, or otherwise allowed to place insurance through surplus
line brokers under applicable provisions of the California Insurance Code or any
federal law. Any other rating must be approved in writing in accordance with the
City.
Claims Made Policies
If coverage is written on a claims -made basis, the retroactive
date on such insurance and all subsequent insurance shall coincide or precede
the Effective Date of the initial Contractor's Contract with the City and continuous
coverage shall be maintained or an extended reporting period shall be exercised
for a period of at least three (3) years from termination or expiration of this
Contract.
Upon expiration or termination of coverage of required
insurance, Contractor shall procure and submit to City evidence of "tail" coverage
or an extended reporting coverage period endorsement for the period of at least
three (3) years from the time that all Work under this contract is completed.
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K. Insurance Obligations of Contractor
The insurance obligations under this Agreement shall be: (1)
all the insurance coverage and/or limits carried by or available to the Contractor;
or (2) the minimum insurance coverage requirements and/or limits shown in this
Agreement; whichever is greater. Any insurance proceeds in excess of or broader
than the minimum required coverage and/or minimum required limits, which are
applicable to a given loss, shall be available to the City. No representation is made
that the minimum insurance requirements of this Agreement are sufficient to cover
the obligations of the Contractor under this contract.
5.2 Indemnification. The Contractor shall defend, indemnify and
hold harmless the City, its officers and employees, from and against any and all
actions, suits, proceedings, claims, demands, losses, costs, and expenses, including
legal costs and attorneys' fees, for injury to or death of person or persons, for damage
to property, including property owned by City, arising from errors and omissions of
Contractor, its officers, employees and agents, or arising out of or related to
Contractor's performance under this Agreement, except for such loss as may be
caused by City's sole negligence.
The Contractor shall also defend, indemnify and hold the City
harmless from any claims or liability for City health and welfare, retirement benefits,
or any other benefits of part-time or fulltime City employment sought by Contractor's
officers, employees, or independent contractors, whether legal action, administrative
proceeding or pursuant to State statue.
Such indemnity shall extend, but not be limited to, claims,
damages and liabilities arising from injuries or damages to persons or property and
to workers' compensation claims and award of attorney's fees. Such indemnity shall
not apply to any injuries to persons or property, which result in the sole negligence of
Contractor.
6. RECORDS AND REPORTS
6.1 Reports. Contractor shall periodically prepare and submit to the
Contract Officer such reports concerning the performance of the Services required
by this Agreement as the Contract Officer shall require.
6.2 Records. Contractor shall keep such books and records as
shall be necessary to properly perform the Services required by this Agreement and
enable the Contract Officer to evaluate the performance of such Services. The
Contract Officer shall have full and free access to such books and records at all
reasonable times, including the right to inspect, copy, audit and make records and
transcripts from such records.
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6.3 Ownership of Documents. All drawings, specifications, reports,
records, documents and other materials prepared by Contractor in the performance
of this Agreement shall be the property of City and shall be delivered to City upon
request of the Contract Officer or upon the termination of this Agreement, and
Contractor shall have no claim for further employment or additional compensation as
a result of the exercise by City of its full rights or ownership of the documents and
materials hereunder. Contractor may retain copies of such documents for its own
use. Contractor shall have an unrestricted right to use the concepts embodied
therein.
6.4 Release of Documents. All drawings, specifications, reports,
records, documents and other materials prepared by Contractor in the performance
of Services under this Agreement shall not be released publicly without the prior
written approval of the Contract Officer.
7. ENFORCEMENT OF AGREEMENT
7.1 California Law. This Agreement shall be construed and
interpreted both as to validity and to performance of the parties in accordance with
the laws of the State of California. Legal actions concerning any dispute, claim or
matter arising out of or in relation to this Agreement shall be instituted in the Superior
Court of the County of Orange, State of California, or any other appropriate court in
such county, and Contractor covenants and agrees to submit to the personal
jurisdiction of such court in the event of such action.
7.2 Disputes. In the event of any dispute arising under this
Agreement, the injured party shall notify the injuring party in writing of its contentions
by submitting a claim therefor. The injured party shall continue performing its
obligations hereunder so long as the injuring party cures any default within ninety
(90) days after service of the notice, or if the cure of the default is commenced within
thirty (30) days after service of said notice and is cured within a reasonable time after
commencement; provided that if the default is an immediate danger to the health,
safety and general welfare, the City may take immediate action under Section 7.6 of
this Agreement. Compliance with the provisions of this Section shall be a condition
precedent to any legal action, and such compliance shall not be a waiver of any
party's right to take legal action in the event that the dispute is not cured.
7.3 Waiver. No delay or omission in the exercise of any right or
remedy of a non -defaulting party on any default shall impair such right or remedy or
be construed as a waiver. No consent or approval of City shall be deemed to waive
or render unnecessary City's consent to or approval of any subsequent act of
Contractor. Any waiver by either party of any default must be in writing and shall not
be a waiver of any other default concerning the same or any other provision of this
Agreement.
7.4 Rights and Remedies are Cumulative. Except with respect to
rights and remedies expressly declared to be exclusive in this Agreement, the rights
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and remedies of the parties are cumulative and the exercise by either party of one or
more of such rights or remedies shall not preclude the exercise by it, at the same or
different times, of any other rights or remedies for the same default or any other
default by the other party.
7.5 Legal Action. In addition to any other rights or remedies, either
party may take legal action, in law or in equity, to cure, correct or remedy any default,
to recover damages for any default, to compel specific performance of this
Agreement, to obtain injunctive relief, a declaratory judgment or any other remedy
consistent with the purposes of this Agreement.
7.6 Termination Prior to Expiration of Term. The City reserves the
right to terminate this Agreement at any time, with or without cause, upon thirty (30)
days written notice to Contractor, except that where termination is due to the fault of
the Contractor and constitutes an immediate danger to health, safety and general
welfare, the period of notice shall be such shorter time as the City's Contract Manager
in his or her sole discretion determines is appropriate. Upon receipt of the notice of
termination, Contractor shall immediately cease all Services hereunder except such
as may be specifically approved by the Contract Officer. Contractor shall be entitled
to compensation for all Services rendered prior to receipt of the notice of termination
and for any Services authorized by the Contract Officer thereafter.
7.7 Termination for Default of Contractor. If termination is due to
the failure of the Contractor to fulfill its obligations under this Agreement, City may
take over the Work and prosecute the same to completion by contract or otherwise,
and the Contractor shall be liable to the extent that the total cost for completion of the
Services required hereunder exceeds the compensation herein stipulated, provided
that the City shall use reasonable efforts to mitigate damages, and City may withhold
any payments to the Contractor for the purpose of set-off or partial payment of the
amounts owed to City.
8. CITY OFFICERS AND EMPLOYEES; NON-DISCRIMINATION
8.1 Non -Liability of City Officers and Employees. No officer or
employee of City shall be personally liable to the Contractor, or any successor -in -
interest, in the event of any default or breach by the City or for any amount which
may become due to the Contractor or its successor, or for breach of any obligation
of the terms of this Agreement.
8.2 Covenant Against Discrimination. Contractor covenants that,
by and for itself, its heirs, executors, assigns, and all persons claiming under or
through them, that there shall be no discrimination or segregation in the performance
of or in connection with this Agreement regarding any person or group of persons on
account of race, color, creed, religion, sex, gender, sexual orientation, marital status,
national origin, or ancestry. Contractor shall take affirmative action to ensure that
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applicants and employees are treated without regard to their race, color, creed,
religion, sex, gender, sexual orientation, marital status, national origin, or ancestry.
9. MISCELLANEOUS PROVISIONS
9.1 Notice. Any notice, demand, request, consent, approval, or
communication either party desires or is required to give to the other party or any
other person shall be in writing and either served personally or sent by pre -paid, first-
class mail to the address set forth below. Either party may change its address by
notifying the other party of the change of address in writing. Notice shall be deemed
communicated forty-eight (48) hours from the time of mailing if mailed as provided in
this Section.
To City:
CITY OF TUSTIN
300 Centennial Way
Tustin, CA 92780
Attention: City Manager
To Contractor:
360S2G
555 California Street
San Francisco, CA 94104
Attention: Devon Knittle
9.2 Integrated Agreement. This Agreement contains all of the
agreements of the parties and cannot be amended or modified except by written
agreement.
9.3 Amendment. This Agreement may be amended at any time by
the mutual consent of the parties by an instrument in writing.
9.4 Severability. In the event that any one or more of the phrases,
sentences, clauses, paragraphs, or sections contained in this Agreement shall be
declared invalid or unenforceable by valid judgment or decree of a court of competent
jurisdiction, such invalidity or unenforceability shall not affect any of the remaining
phrases, sentences, clauses, paragraphs, or sections of this Agreement, which shall
be interpreted to carry out the intent of the parties hereunder.
9.5 Corporate Authority. The persons executing this Agreement on
behalf of the parties hereto warrant that they are duly authorized to execute this
Agreement on behalf of said parties and that by so executing this Agreement the
parties hereto are formally bound to the provisions of this Agreement.
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IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first written above.
Dated:
"City"
CITY OF TUSTIN, a municipal corporation
Aldo E. Schindler
City Manager
"Contractor'
Devon Knittle
360S2G
555 California Street
San Francisco, CA 94104
IS
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Exhibit A
Proposal IT System Administrator
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1253025.1
AU 1
vie
CONFIDENTIALITY RESTRICTION ON DISCLOSURE AND USE OF RFP RESPONSE DOCUMENT
This proposal contains trade secrets and proprietary information, including screenshots, implementation methodology, and the Microsoft Project
Plan. Public or competitive disclosure could place the offeror at a disadvantage.
A redacted copy will be provided for public or competitive sharing.
Docusign'Envelope ID: 925292DA-3C22-836C-81C8-1E9AE2ED9AFC
,366S2G
,.. .......
1. Cover Letter
June 25t", 2026
City of Tustin Evaluation Committee
300 Centennial Way, Tustin, CA 92780
Subject: Proposal Submission for IT System Administration Services Statement of Work (SoW).
Dear Evaluation Committee,
We are pleased to submit our proposal in response to the City of Tustin ("City') IT System Administration Services
Statement of Work (SoW). With over 15 years of experience delivering innovative, reliable IT solutions and Services,
360S2G is uniquely positioned to support the City's mission to maintain a robust, secure, and efficient technology
environment. With deep domain expertise, a track record of successful implementations, and a strong commitment to
innovation in the public sector, we are confident in our ability to exceed the City's expectations.
Federally Vetted And Trusted.
360S2G is fully compliant, federally vetted, and recognized across multiple procurement channels:
➢ GSA Schedule Holder — GS-35F-0119Y
➢ CMAS Contract — #3-24-05-1021
➢ SAM Registered I E-Verified — 8HOK6
➢ CPUC Certified —VON 19001479
➢ Authorized Carahsoft Partner— Link
What Sets Us Apart
➢ Lower Total Cost of Ownership — Our lean, purpose-built platform avoids the overhead of legacy systems.
➢ Rapid Implementation —Avoid multi -year rollouts and vendor lock -in.
➢ User -First Design — Trusted by staff and appreciated by customers for its intuitive experience.
Company History, Experience, and Years in Business:
360S2G is an S-Corporation, legally registered and operating under the laws of the state of California. Since our founding,
we have operated exclusively under the name 360S2G, building a strong reputation for excellence in IT services. Our team
of certified professionals brings extensive expertise in IT support, consulting services, network engineering, cybersecurity,
cloud migration, system administration, and application development. Over the years, we have successfully supported
municipal governments and public sector organizations, helping them optimize their IT infrastructure and achieve their
strategic goals.
We are confident that 360S2G's experience, expertise, and commitment to excellence make us an ideal partner for the
City. We look forward to the opportunity to collaborate with you and contribute to the success of your IT initiatives.
Sincerely,
Miranda Kerr, Client Engagement Manager Mailing Address:
360S2G, 555 California Street, San Francisco, CA 94104 1968 South Coast Hwy, Suite #4491
(415)-360-0498 Ext. 145; miranda.k@360s2g.com Laguna Beach, CA 92621
City of Tustin — IT System Administration Services Statement Of Work 2 1 Page
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.366S2G
Table of Contents
1. Cover Letter.....................................................................................................................................................................2
2. Executive Summary.........................................................................................................................................................4
3. Objectives........................................................................................................................................................................ 5
4. Scope Of Work.................................................................................................................................................................6
S. Roles and Responsibilities...............................................................................................................................................8
5.1 360S2G Responsibilities.........................................................................................................................................8
5.2 City Responsibilities...............................................................................................................................................9
6. Cost...............................................................................................................................................................................10
7. Appendix I......................................................................................................................................................................11
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.366S2G
2. Executive Summary
360S2G is pleased to partner with the City to provide comprehensive IT System Administration Services that ensure the
stability, security, performance, and continuous improvement of the City's enterprise infrastructure. With extensive
experience supporting mission -critical IT environments for public sector organizations, 360S2G delivers proactive
infrastructure administration, system optimization, security hardening, and operational support across the City's core
technology platforms.
Our experienced infrastructure engineers will work closely with the City's IT staff to provide ongoing administration and
maintenance of Windows Server environments, Microsoft SCCM, VMware virtualization, SAN storage infrastructure,
Active Directory, Microsoft Entra ID, and enterprise security solutions. Through proactive monitoring, automation, patch
management, capacity planning, and vulnerability remediation, we help maintain a highly available, secure, and resilient
IT environment that supports the City's operational needs.
360S2G understands the importance of maintaining reliable and secure infrastructure while adhering to established
change management processes. Our team is committed to documenting all proposed production changes, obtaining the
required approvals prior to implementation, and collaborating seamlessly with City personnel to ensure minimal
disruption to business operations. We also recognize the need for operational flexibility and will provide remote support
during normal business hours, along with after-hours and weekend assistance when required for planned maintenance or
critical issues.
By selecting 360S2G, the City gains a trusted technology partner with proven expertise in enterprise infrastructure
management, virtualization, identity and access management, storage administration, and cybersecurity best practices.
Our collaborative approach, technical expertise, and commitment to operational excellence enable us to deliver reliable,
secure, and responsive IT system administration services that maximize system availability, strengthen the City's security
posture, and support its long-term technology objectives.
City of Tustin — IT System Administration Services Statement Of Work 4 1 Page
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3. Objectives
The objectives of 360S2G in providing IT System Administration Services to the City are as follows:
1. Ensure Reliable and Secure IT Infrastructure
Provide proactive administration, monitoring, and maintenance of the City's Windows Server, VMware, SAN storage,
Active Directory, and SCCM environments to maximize system availability, reliability, and performance.
2. Optimize Infrastructure Performance
Continuously monitor, assess, and optimize server, virtualization, storage, and identity infrastructure to improve
operational efficiency, eliminate performance bottlenecks, and support future growth.
3. Strengthen the City's Security Posture
Implement industry best practices for system hardening, access control, vulnerability remediation, patch
management, and identity management to protect the City's IT environment against evolving security threats.
4. Automate Routine Operations
Develop and maintain PowerShell automation scripts and standardized administrative processes to improve
operational efficiency, reduce manual effort, and ensure consistent system management and compliance reporting.
5. Maintain High Availability and Disaster Recovery Readiness
Support Windows Server Failover Clustering (WSFC), VMware High Availability (HA), Distributed Resource Scheduler
(DRS), enterprise backup solutions, storage replication, and disaster recovery processes to ensure business
continuity and minimize service interruptions.
6. Support Effective Identity and Access Management
Administer Active Directory and Microsoft Entra ID environments by maintaining directory health, managing Group
Policy Objects (GPOs), enforcing Role -Based Access Control (RBAC), and implementing least -privilege security
principles.
7. Adhere to Change Management and Operational Standards
Perform all production changes in accordance with the City's established change management procedures, ensuring
proper documentation, risk assessment, and IT Manager approval prior to implementation.
8. Deliver Responsive and Collaborative Support
Work as an extension of the City's IT organization by collaborating closely with City staff, providing remote support
during core business hours, and remaining available for scheduled after-hours and weekend maintenance activities
when required.
9. Provide Proactive Monitoring and Continuous Improvement
Continuously assess infrastructure health, review system performance, validate backup and recovery processes, and
recommend improvements that enhance system stability, security, and operational efficiency.
10. Deliver Professional, Reliable, and Accountable Services
Provide experienced infrastructure professionals who are committed to delivering high -quality system
administration services with responsiveness, technical excellence, accountability, and a focus on meeting the City's
operational and business objectives throughout the six-month contract term.
City of Tustin — IT System Administration Services Statement Of Work
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.366S2G
4. Scope Of Work E 0
360S2G shall provide comprehensive IT System Administration Services to support the City's enterprise IT infrastructure.
Our services are designed to ensure the reliability, availability, security, and optimal performance of the City's technology
environment through proactive administration, monitoring, maintenance, and continuous improvement. Services shall be
delivered remotely in close collaboration with the City's IT staff and in accordance with established policies, procedures,
and change management requirements.
1. Windows Server Administration & SCCM
360S2G will provide ongoing administration, maintenance, and optimization of the City's Windows Server and
Microsoft System Center Configuration Manager (SCCM) environment, including but not limited to:
• Develop, maintain, and enhance PowerShell scripts to automate routine administrative tasks and compliance
reporting.
• Configure, administer, and troubleshoot Windows Server Failover Clustering (WSFC) to ensure high
availability.
• Secure and maintain Microsoft Internet Information Services (IIS) environments through SSL/TLS
configuration, certificate management, and web server hardening.
• Monitor and maintain SCCM infrastructure, including site replication, software deployments, operating
system imaging, and client health.
• Administer Windows Server Update Services (WSUS) and coordinate operating system patch deployment and
compliance reporting.
2. VMware Virtualization Administration
360S2G will manage and optimize the City's VMware virtual infrastructure, including:
• Configure and administer VMware High Availability (HA) and Distributed Resource Scheduler (DRS) clusters.
• Perform live virtual machine migrations (vMotion) and host maintenance with minimal or no service
disruption.
• Manage enterprise backup and recovery operations utilizing Veeam Backup & Replication, including periodic
restoration validation.
• Monitor and optimize virtual infrastructure capacity, including CPU, memory, storage utilization, and overall
system performance.
3. SAN Storage Infrastructure Administration
360S2G will provide administration and support for the City's enterprise storage environment, including:
• Configure and optimize iSCSI storage networking and storage fabric connectivity.
• Provision, map, and manage Logical Unit Numbers (LUNs) for server and virtualization environments.
• Implement, monitor, and validate storage snapshots, replication, and disaster recovery processes.
• Monitor storage utilization and recommend capacity planning improvements to support future growth.
4. Active Directory & Identity Management
360S2G will administer and maintain the City's identity infrastructure, including:
• Design, implement, and maintain Group Policy Objects (GPOs) to support consistent security and operational
standards.
• Administer and maintain Microsoft Active Directory and Microsoft Entra ID (Azure Active Directory) hybrid
identity environments.
• Perform routine directory health assessments, including replication monitoring, domain controller
diagnostics, metadata cleanup, and overall directory maintenance.
• Support user, group, organizational unit, and authentication management activities as authorized by the City.
5. Security Administration & Vulnerability Remediation
360S2G will assist the City in maintaining a secure infrastructure by providing:
• Implementation and enforcement of Role -Based Access Control (RBAC) and Least Privilege access models.
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• Review and analysis of Nessus vulnerability assessment reports.
• Technical remediation of identified infrastructure vulnerabilities.
• Support for security hardening initiatives, patch management, and infrastructure security best practices.
6. Infrastructure Monitoring & Operational Support
360S2G will proactively monitor and maintain the City's IT infrastructure to maximize operational reliability by:
• Monitoring the health and performance of servers, virtualization platforms, storage systems, and directory
services.
Identifying and resolving infrastructure issues before they impact business operations.
Performing routine maintenance activities to ensure optimal system performance and availability.
Providing recommendations for infrastructure optimization and continuous improvement.
7. Change Management
360S2G recognizes the importance of maintaining a controlled production environment and shall adhere to the City's
established change management procedures by:
• Documenting all proposed production changes prior to implementation.
• Performing appropriate impact assessments and developing rollback plans where applicable.
• Obtaining explicit approval from the City's IT Manager before making any production changes.
• Maintaining accurate records of all completed changes and administrative activities.
8. Service Availability & Collaboration
360S2G will provide remote IT System Administration Services for the six (6) month contract term and will:
Remain available for scheduled after-hours or weekend maintenance activities when required.
Work independently while collaborating closely with City IT personnel to ensure timely issue resolution,
effective communication, and successful delivery of all administrative services.
Function as an extension of the City's IT organization by providing responsive, professional, and proactive
infrastructure support.
9. Compliance & Professional Standards
Throughout the engagement, 360S2G shall:
• Comply with all City policies, security standards, and operational procedures.
• Maintain strict confidentiality of all City systems, data, and information.
• Follow industry best practices for enterprise infrastructure administration, cybersecurity, and change
management.
• Deliver services in a professional, accountable, and customer -focused manner while supporting the City's
operational and technology objectives.
City of Tustin — IT System Administration Services Statement Of Work 7 1 Page
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5. Roles and Responsibilities
5.1 360S2G Responsibilities
360S2G shall provide qualified infrastructure engineers and system administrators to deliver the IT System Administration
Services described in this Statement of Work. Our responsibilities include, but are not limited to, the following:
�- Provide Qualified Technical Personnel
Assign experienced IT professionals with expertise in Windows Server administration, VMware virtualization, SAN
storage, Microsoft SCCM, Active Directory, Microsoft Entra ID, enterprise security, and infrastructure automation to
perform the requested services.
Administer and Maintain Enterprise Infrastructure
Provide ongoing administration, monitoring, maintenance, troubleshooting, and optimization of the City's Windows
Server, VMware, SAN storage, Active Directory, IIS, SCCM, and related infrastructure to ensure system availability,
reliability, and performance.
Perform Routine System Administration
Perform routine operational activities including:
Windows Server administration
• PowerShell automation development and maintenance
• WSFC cluster administration
• VMware HA and DRS management
• Veeam backup administration and restoration validation
• WSUS patch management
• Storage provisioning and LUN management
• Active Directory administration
• Microsoft Entra ID integration and management
• Infrastructure performance monitoring and optimization
Maintain Infrastructure Security
Support the City's cybersecurity objectives by:
• Implementing and maintaining Role -Based Access Control (RBAC)
• Enforcing Least Privilege administrative practices
• Reviewing Nessus vulnerability assessment reports
• Performing technical remediation of identified vulnerabilities
• Applying security hardening and operating system updates
Support Change Management
Comply with the City's established change management procedures by:
• Documenting all proposed production changes
• Performing impact assessments and preparing rollback plans, as appropriate
• Obtaining explicit approval from the City's IT Manager prior to implementing production changes
• Maintaining complete documentation of completed administrative activities and system changes
Monitor System Health and Performance
Continuously monitor infrastructure components to identify potential issues, improve system performance, optimize
resource utilization, and proactively address operational risks before they affect business operations.
Collaborate with City IT Staff
Work independently while collaborating closely with the City's IT personnel to coordinate maintenance activities,
resolve technical issues, communicate system status, and support the City's operational objectives.
�- Maintain Service Availability
Provide remote infrastructure administration services during the City's standard business hours and remain available
for scheduled after-hours or weekend maintenance activities when required.
�- Document Administrative Activities
Provide documentation, status updates, health reports, change records, and technical recommendations as requested
by the City to support operational transparency and knowledge transfer.
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Protect City Systems and Information
Maintain the confidentiality, integrity, and security of all City systems, infrastructure, and data while complying with
all applicable City policies, security standards, and operational procedures.
5.2 City Responsibilities
The City shall retain overall ownership and governance of its IT infrastructure and shall be responsible for:
• Providing overall operational oversight, priorities, and direction for system administration activities.
• Reviewing, approving, and authorizing all production changes in accordance with the City's change management
process.
• Providing 360S2G with the necessary remote access, administrative privileges, documentation, and system
information required to perform the contracted services.
• Coordinating internal stakeholders and communicating maintenance windows, operational priorities, and planned
infrastructure changes.
• Providing access to applicable monitoring systems, backup platforms, virtualization environments, and security
tools required for service delivery.
• Reviewing service deliverables, documentation, and recommendations provided by 360S2G.
• Identifying and communicating operational priorities, scheduled maintenance activities, and infrastructure
improvement initiatives throughout the contract term.
City of Tustin — IT System Administration Services Statement Of Work 9 1 Page
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,.. .......
6. Cost
360S2G is offering a highly competitive rate to provide comprehensive IT System Administration Services that ensure the
reliability, security, availability, and optimal performance of the City's enterprise IT infrastructure. Our approach
emphasizes proactive system administration, continuous infrastructure monitoring, timely maintenance, and adherence
to industry best practices and the City's change management processes. By delivering experienced infrastructure
professionals with expertise in Windows Server, VMware virtualization, SAN storage, Active Directory, Microsoft Entra ID,
SCCM, and enterprise security, 360S2G will help maximize system uptime, strengthen the City's security posture, and
support the efficient operation of its critical technology environment.
360S2G Servic
Hourly Rate ($)
IT System Administration Services
$ 195/Hour
In the event of overtime, an additional 1.5x multiplier will be
applied to the standard hourly rate for any hours worked beyond
regular business hours, including evenings, weekends, or City -
recognized holidays.
City of Tustin — IT System Administration Services Statement Of Work 10 1 Page
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,.. .......
7. Appendix I
+Statement of Work: IT System Administration Services
Scope of Work
Provide routine administration, maintenance, optimization, and foundational engineering for the
City's infrastructure across four core technology pillars.
Ongoing Services Provided
Server Administration & SCCM
• Routine Automation: Develop and maintain PowerShell scripts for operational tasks and
automated compliance reporting.
• Cluster Management: Configure, maintain, and troubleshoot Windows Server Failover
Clustering (WSFC) to ensure high availability.
• Web Server Hardening: Secure Internet Information Services ([IS) instances using modern
SSLITLS protocols and request filtering.
• SCCM Infrastructure Monitor site replication, build standard workstation images, and
deploy software packages.
• Patch Management: Integrate and manage Windows Server Jpdate Services (WSUS) for
system patching.
VMware Virtualization
• High Availability: Configure and manage VMware HA and Distributed Resource Scheduler
(DRS) clusters.
• Live Migrations: Execute zero -downtime vMotion workloads and host maintenance
cycles.
• Data Protection: Marage enterprise backup integration and restoration validation using
Veeam.
• Capacity Planning Optimize CPU, memory, and storage allocations to eliminate
performance bottlenecks.
SAN Storage Infrastructure
• Network Fabric: Configure and optimize iSCSI storage networking and dedicated fabric
switches
• Storage Allocation: Provision, map, and mask Logical Unit Numbers (LUNs) to compute
hosts.
• Disaster Recovery: Implement and test storage -level snapshots and replication
strategies.
Active Directory & Identity
• Group Policy: Design and audit Group Policy Objects (GPOs) for clean inheritance and
policy enforcement.
• Hybrid Identity: Manage and integrate local Active Directory with Azure AD! Microsoft
Entra ID.
• Directory Health: Perform routine health audits using dcidiag, monitor replication, and
execute metadata cleanups.
Security Posture & Remediation
• Access Control: Enforce Least Privilege models using Role -Based Access Control (RBAC)
and Tiered Administration.
• Vulnerability Management: Review Nessus vulnerability scans and execute technical
remediation plans.
Operational Requirements
Change Management
• IT Manager Approval: Document all production changes prior to implementation.
• Process Compliance: Obtain explicit IT Manager approval before modifying the
production environment.
Availability, Schedule, & Term
• Contract Term: This agreement is for a fixed term of six (6) months from the start date
• Core Hours: Cover typical business hours from Monday to Friday, 6:30 AM - 5:30 PM.
• Schedule Flexibility. Remain available for occasional after-hours or weekend support
• Work Location: Perform duties remotely
• Collaboration: Work independently while collaborating seamlessly with City IT staff.
City of Tustin - IT System Administration Services Statement Of Work 11 1 Page
Docusign Envelope ID: 925292DA-3C22-836C-81C8-1E9AE2ED9AFC
Exhibit B
Proposal IT Network Engineer
14
1253025.1
AU 1
vie
CONFIDENTIALITY RESTRICTION ON DISCLOSURE AND USE OF RFP RESPONSE DOCUMENT
This proposal contains trade secrets and proprietary information, including screenshots, implementation methodology, and the Microsoft Project
Plan. Public or competitive disclosure could place the offeror at a disadvantage.
A redacted copy will be provided for public or competitive sharing.
Docusign'Envelope ID: 925292DA-3C22-836C-81C8-1E9AE2ED9AFC
.366S2G
1. Cover Letter I
June 25t", 2026
City of Tustin Evaluation Committee
300 Centennial Way, Tustin, CA 92780
Subject: Proposal Submission for IT Network Administrator Service Statement of Work (SoW).
Dear Evaluation Committee,
360S2G is pleased to submit our proposal in response to the City of Tustin's ("City') IT Network Administrator Service
Statement of Work (SoW). With over 15 years of experience delivering secure, reliable, and enterprise -class managed
network services, our experienced network engineers provide expertise in Cisco Catalyst switching, Next -Generation
Firewalls, enterprise routing, wireless networking, and secure IoT environments. Through proactive network
administration, continuous monitoring, routine maintenance, security policy management, performance optimization,
and disciplined change management, 360S2G is committed to helping the City maintain a highly available, secure, and
resilient network infrastructure while working collaboratively with City IT staff to support its operational and cybersecurity
objectives.
Federally Vetted And Trusted.
360S2G is fully compliant, federally vetted, and recognized across multiple procurement channels:
➢ GSA Schedule Holder — GS-35F-0119Y
➢ CMAS Contract — #3-24-05-1021
➢ SAM Registered I E-Verified — 8HOK6
➢ CPUC Certified —VON 19001479
➢ Authorized Carahsoft Partner— Link
What Sets Us Apart
➢ Lower Total Cost of Ownership — Our lean, purpose-built platform avoids the overhead of legacy systems.
➢ Rapid Implementation —Avoid multi -year rollouts and vendor lock -in.
➢ User -First Design — Trusted by staff and appreciated by customers for its intuitive experience.
Company History, Experience, and Years in Business:
360S2G is an S-Corporation, legally registered and operating under the laws of the state of California. Since our founding,
we have operated exclusively under the name 360S2G, building a strong reputation for excellence in IT services. Our team
of certified professionals brings extensive expertise in IT support, consulting services, network engineering, cybersecurity,
cloud migration, system administration, and application development. Over the years, we have successfully supported
municipal governments and public sector organizations, helping them optimize their IT infrastructure and achieve their
strategic goals.
We are confident that 360S2G's experience, expertise, and commitment to excellence make us an ideal partner for the
City. We look forward to the opportunity to collaborate with you and contribute to the success of your IT initiatives.
Sincerely,
Miranda Kerr, Client Engagement Manager Mailing Address:
360S2G, 555 California Street, San Francisco, CA 94104 1968 South Coast Hwy, Suite #4491
(415)-360-0498 Ext. 145; miranda.k@360s2g.com Laguna Beach, CA 92621
City of Tustin — IT Network Administrator Service Statement Of Work 2 1 Page
Docusign Envelope ID: 925292DA-3C22-836C-81C8-1E9AE2ED9AFC
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Table of Contents
1. Cover Letter.....................................................................................................................................................................2
2. Executive Summary.........................................................................................................................................................4
3. Objectives........................................................................................................................................................................ 5
4. Scope Of Work.................................................................................................................................................................6
S. Roles and Responsibilities...............................................................................................................................................8
5.1 360S2G Responsibilities.........................................................................................................................................8
5.2 City Responsibilities...............................................................................................................................................9
6. Cost...............................................................................................................................................................................10
7. Appendix I......................................................................................................................................................................11
City of Tustin — IT Network Administrator Service Statement Of Work 3 1 Page
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,366S2G
2. Executive Summary
360S2G is pleased to partner with the City to provide reliable, proactive, and responsive IT Network Administrator Services
that ensure the continuous availability, security, and performance of the City's enterprise network infrastructure. Our
experienced network engineers will work closely with City IT staff to provide daily administration, routine maintenance,
and ongoing support for Next -Generation Firewalls, Cisco Catalyst switching infrastructure, enterprise routing, wireless
networks, and secure IoT environments.
Through proactive monitoring, network optimization, security policy management, VLAN administration, routing and
switching support, wireless infrastructure management, Quality of Service (QoS) optimization, and disciplined change
management, 360S2G helps maintain a resilient, high -performing, and secure network environment that supports the
City's mission -critical operations. We leverage industry best practices to proactively identify and resolve potential issues,
optimize network performance, strengthen cybersecurity, and ensure reliable connectivity for City departments, public
safety systems, emergency services, and other essential municipal operations.
360S2G understands the importance of maintaining a highly available and secure network environment while minimizing
operational disruptions. Our team is committed to following the City's established operational procedures and change
management processes by documenting all production changes, obtaining the required IT Manager approvals before
implementation, and maintaining comprehensive technical documentation. Our engineers provide responsive remote
support during standard business hours and remain available for scheduled after-hours and weekend maintenance
activities when required.
By selecting 360S2G, the City gains a trusted technology partner with proven expertise in enterprise networking,
cybersecurity, network segmentation, wireless infrastructure, and secure IoT connectivity. Our collaborative approach,
technical excellence, and commitment to service quality enable us to function as a seamless extension of the City's IT
organization, delivering dependable network administration services that maximize system uptime, improve operational
efficiency, enhance the City's security posture, and support its long-term technology objectives throughout the six-month
contract term.
City of Tustin — IT Network Administrator Service Statement Of Work 4 1 Pap
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3. Objectives
The objectives of 360S2G in providing IT Network Administrator Services to the City are as follows:
1. Maintain a Secure and Reliable Network Infrastructure
Provide proactive administration, monitoring, and maintenance of the City's firewalls, Cisco Catalyst switching
infrastructure, routing environment, wireless networks, and IoT network segments to ensure high availability,
security, and optimal performance.
2. Strengthen Network Security
Protect the City's network infrastructure by administering Next -Generation Firewalls, enforcing network
segmentation, monitoring traffic flows, implementing secure access controls, and supporting vulnerability mitigation
to safeguard critical systems and data.
3. Optimize Network Performance
Continuously monitor and optimize routing, switching, VLAN configurations, Quality of Service (QoS), wireless
connectivity, and network capacity to improve reliability, reduce latency, and support current and future operational
demands.
4. Support Secure Wireless and IoT Environments
Maintain secure wireless infrastructure for City staff and public access while administering isolated IoT network
segments, monitoring telemetry data, and ensuring reliable connectivity for public safety and environmental
monitoring systems.
S. Ensure Effective Change Management
Perform all production network changes in accordance with the City's established change management procedures
by documenting proposed changes, assessing potential impacts, obtaining IT Manager approval, and maintaining
complete change records.
6. Deliver Responsive and Collaborative Support
Work as a trusted extension of the City's IT organization by collaborating closely with City IT staff, responding
promptly to operational issues, and providing reliable remote support during standard business hours, with after-
hours and weekend support available when required.
7. Support Mission -Critical City Operations
Maintain a stable, resilient, and secure network infrastructure that supports essential City services, public safety
operations, emergency communications, VolP services, and other mission -critical business functions.
8. Provide Proactive Monitoring and Continuous Improvement
Continuously monitor network health, analyze performance trends, identify opportunities for optimization, and
recommend infrastructure improvements that enhance reliability, scalability, and cybersecurity.
9. Deliver Professional and Accountable Services
Provide experienced network engineers who deliver high -quality services with professionalism, technical expertise,
accountability, and a commitment to meeting or exceeding the City's operational and service expectations
throughout the six-month contract term.
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4. Scope Of Work E 0
360S2G shall provide comprehensive IT Network Administrator Services to support the City's enterprise network
infrastructure. Services provided under this Scope of Work are intended to ensure the continuous availability, security,
performance, and reliability of the City's network environment through proactive administration, monitoring,
maintenance, and optimization. All services shall be performed remotely in close collaboration with the City's IT staff and
in accordance with established operational procedures and change management requirements.
1. Firewall Infrastructure & Security
360S2G will provide ongoing administration and support for the City's Next -Generation
including:
• Daily firewall administration and health monitoring
• Configuration and maintenance of firewall security policies
• Monitoring and optimization of east -west and north -south traffic
• Administration of network segmentation and access control policies
• VPN configuration and management
• Security policy reviews and optimization
• Firewall performance monitoring and troubleshooting
• Configuration backup and documentation
2. Router & Core Network Operations
360S2G will administer the City's enterprise routing infrastructure by providing:
• Administration and maintenance of OSPF and BGP routing protocols
• Monitoring and optimization of routing performance
• Management of network failover capabilities and traffic paths
• Routine inspection of core routing hardware
• Configuration backup and recovery
• Network performance analysis and troubleshooting
Firewall environment,
3. Switching Infrastructure
360S2G will provide ongoing administration of the City's Cisco Catalyst switching environment, including:
• Cisco Catalyst switch administration and maintenance
• VLAN creation, modification, and management
• Switch configuration and firmware maintenance
• Layer 2 switching optimization
• Quality of Service (QoS) configuration and maintenance
• Switch performance monitoring
• Capacity planning and network optimization
4. Wireless Network Administration
360S2G will manage the City's wireless infrastructure by providing:
• Wireless controller administration
• Secure staff and public Wi-Fi network management
• Wireless performance monitoring and optimization
• Coverage analysis and identification of coverage gaps
• Wireless security policy administration
• Client connectivity troubleshooting
• Wireless analytics and reporting
5. IoT Integration & Monitoring
360S2G will support the City's IoT infrastructure by:
• Administering secure IoT network segments using isolated VLANs and micro -segmentation
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• Monitoring IoT telemetry and network connectivity
• Responding to centralized network and IoT alerts
• Supporting public safety and environmental sensor connectivity
• Maintaining secure communication between IoT devices and enterprise systems
6. Network Monitoring & Operational Support
360S2G will proactively monitor and maintain the City's network infrastructure by:
• Monitoring the health and performance of firewalls, routers, switches, wireless infrastructure, and IoT
environments
• Identifying and resolving network issues before they impact City operations
• Optimizing network performance, bandwidth utilization, and overall reliability
• Providing recommendations for infrastructure improvements and capacity planning
• Maintaining system documentation and configuration records
7. Change Management
360S2G recognizes the importance of maintaining a stable production environment and shall adhere to the City's
established change management procedures by:
• Documenting all proposed production changes before implementation
• Performing impact assessments and preparing rollback procedures, where appropriate
• Obtaining explicit approval from the City's IT Manager prior to making production changes
• Maintaining accurate documentation of all network configuration changes and administrative activities
8. Service Availability & Collaboration
360S2G will provide IT Network Administrator Services for the six (6) month contract term and will:
• Remain available for scheduled after-hours or weekend maintenance activities when required
• Work independently while collaborating closely with City IT personnel to resolve operational issues and
support ongoing network initiatives
• Function as an extension of the City's IT organization by providing responsive, reliable, and proactive network
administration services
9. Compliance & Professional Standards
Throughout the engagement, 360S2G shall:
• Comply with all City policies, procedures, and cybersecurity requirements
• Follow industry best practices for enterprise network administration and network security
• Maintain the confidentiality, integrity, and availability of all City network systems and information
• Deliver services professionally while supporting the City's operational objectives and maintaining complete
technical documentation
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5. Roles and Responsibilities
5.1 360S2G Responsibilities
360S2G shall provide qualified Network Administrators and Network Engineers to deliver the IT Network Administrator
Services described in this Statement of Work. Responsibilities include, but are not limited to, the following:
4- Provide Qualified Network Professionals
Assign experienced network engineers with expertise in Cisco Catalyst switching, Next -Generation Firewalls,
enterprise routing, wireless networking, VLAN administration, QoS, and secure IoT network management to perform
the requested services.
Administer and Maintain Network Infrastructure
Provide ongoing administration, monitoring, maintenance, troubleshooting, and optimization of the City's firewalls,
routers, switches, wireless infrastructure, and IoT network environments to ensure maximum availability, reliability,
and security.
Manage Firewall Infrastructure and Network Security
Perform daily administration of Next -Generation Firewalls, including security policy management, traffic inspection,
access control, network segmentation, VPN administration, firewall performance monitoring, and security policy
optimization to protect the City's network infrastructure.
Support Routing and Switching Operations
Administer Cisco Catalyst switching infrastructure and enterprise routing environments by maintaining OSPF and BGP
configurations, VLANs, Quality of Service (QoS) policies, network failover capabilities, and overall network
performance.
Administer Wireless and IoT Networks
Manage controller -based wireless infrastructure, monitor wireless performance and coverage, administer secure staff
and public Wi-Fi networks, maintain isolated IoT network segments, and respond to network alerts affecting public
safety and environmental monitoring systems.
Monitor Network Health and Performance
Continuously monitor network devices, bandwidth utilization, connectivity, routing performance, wireless
infrastructure, and IoT environments to proactively identify and resolve issues before they impact City operations.
Support Change Management
Comply with the City's established change management procedures by documenting all proposed production changes,
performing impact assessments, obtaining IT Manager approval before implementation, and maintaining complete
records of all network configuration changes.
Collaborate with City IT Staff
Work independently while collaborating closely with City IT personnel to coordinate maintenance activities, resolve
technical issues, communicate network status, and support the City's operational objectives.
Maintain Service Availability
Provide remote network administration services during the City's standard business hours and remain available for
scheduled after-hours, weekend, or emergency maintenance activities when required.
Document Administrative Activities
Provide accurate documentation of network configurations, maintenance activities, change records, health reports,
incident resolutions, and technical recommendations as requested by the City.
Protect City Network Assets
Maintain the confidentiality, integrity, and availability of the City's network infrastructure, systems, and information
while complying with all City policies, cybersecurity standards, and operational procedures. Promptly report any
network incidents, security concerns, or operational risks to the City's IT staff.
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5.2 City Responsibilities
The City shall retain overall ownership and operational oversight of its network infrastructure and shall be responsible for:
• Providing overall direction, priorities, and oversight for network administration activities.
• Reviewing, approving, and authorizing all production network changes in accordance with the City's change
management policies.
• Providing 360S2G with the necessary remote access, administrative credentials, network documentation, and
system information required to perform the contracted services.
• Coordinating maintenance windows, planned network upgrades, and scheduled infrastructure activities with
internal stakeholders.
• Providing access to network devices, monitoring platforms, firewall management consoles, wireless controllers,
and other required management tools.
• Reviewing service deliverables, technical documentation, health reports, and recommendations submitted by
360S2G.
• Communicating operational priorities, planned network enhancements, and infrastructure changes throughout
the duration of the contract.
• Collaborating with 360S2G to ensure timely issue resolution, effective communication, and the successful delivery
of network administration services.
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,.. .......
6. Cost
360S2G is offering a highly competitive rate to provide comprehensive IT Network Administrator Services that ensure the
continuous availability, security, and optimal performance of the City's enterprise network infrastructure. Our approach
emphasizes proactive network administration, continuous monitoring, routine maintenance, timely issue resolution, and
adherence to industry best practices and the City's change management procedures. By delivering experienced network
engineers with expertise in Cisco Catalyst switching, Next -Generation Firewalls, enterprise routing, wireless networking,
and secure IoT environments, 360S2G will help maximize network uptime, strengthen the City's cybersecurity posture,
optimize network performance, and ensure the reliable operation of its critical technology infrastructure.
360SZG Se
Hourly Rate ($)
Note
IT Network Administrator
$ 195/Hour
In the event of overtime, an additional 1.5x multiplier will be
Services
applied to the standard hourly rate for any hours worked beyond
regular business hours, including evenings, weekends, or City -
recognized holidays.
City of Tustin — IT Network Administrator Service Statement Of Work 10 1 Page
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,366S2G
7. Appendix I
Statement of Work: IT Network Administrator Service
Scope of Work
Provide daily operational support, routine maintenance, and ongoing administration for the
City's secure network infrastructure for a defined contract duration of six (6) months. This role
ensures the continuous health, security, and stability of firewalls, routers, switches, wireless
access points, and Internet of Things (IoT) environments.
Required Qualifications
• Cisco Catalyst: Administration of Cisco Catalyst network switches.
• Palo Alto: Expert management of Palo Alto Next -Generation Firewalls.
Ongoing Services Provided
Firewall Infrastructure & Security
• Daily Administration: Manage and maintain Palo Alto next-gen firewall deployments daily.
• Traffic Inspection: Monitor and adjust policies for east -west and north -south traffic.
• Access Control: Oversee segmented security architectures to safeguard City data.
Router & Core Network Operations
• Protocol Maintenance: Manage routing protocols, failover capabilities, and traffic paths.
• Network Stability: Maintain dynamic routing environments, including OSPF and BGP
configurations.
• Hardware Oversight: Conduct routine checks and minor adjustments on core routing
hardware.
Switching Infrastructure
• Fabric Management: Maintenance of the City's Cisco Catalyst switch fabric.
• VLAN Segmentation: Administer VLAN configurations to ensure capacity and reliability.
• Traffic Prioritization: Maintain QoS policies to prioritize critical emergency and VolP
services.
Wireless Networking
• Environment Monitoring: Manage Wi-Fi infrastructure for secure staff and public access
segments.
• Controller Administration: Provide oversight of controller -based wireless management
and analytics.
• Coverage Optimization: Identify coverage gaps during routine operations across
municipal buildings.
IoT Integration & Monitoring
• Segment Maintenance: Administer secure IoT network segments using isolated VLANs
and micro -segmentation.
• Telemetry Oversight: Monitor IoT telemetry data for public safety and environmental
sensors.
• Centralized Alerting: Respond to network alerts from centralized IoT monitoring tools.
Operational Requirements
Change Management
• IT Manager Approval: Document all production changes prior to implementation.
• Process Compliance: Obtain explicit IT Manager approval before modifying the
production environment.
Availability, Schedule, & Term
Contract Term: This agreement is for a fixed term of six (6) months from the start date.
• Core Hours: Cover typical business hours from Monday to Friday, 6:30 AM - 5:30 PM.
Schedule Flexibility: Remain available for occasional after-hours or weekend support.
• Work Location: Perform duties remotely
• Collaboration: Work independently while collaborating seamlessly with City IT staff.
City of Tustin — IT Network Administrator Service Statement Of Work 111 Page